Overview and next steps 834

680
5

Process mining: 1745

655

From Theory to Execution 2514

8945

4856

prof.dr.ir. Wil van der Aalst

www.vdaalst.com @wvdaalst | www.pads.rwth-aachen.de
 statistics
privacy,
algorithms
security,
law & ethics

data behavioral/
mining social
science

machine data business models

learning & marketing
science
optimi- operations-
zation mgmt. & visualization
research & visual
process analytics

stochastics mining
distributed
predictive
systems
analytics databases

process
science

formal
business
methods &
process
concurrency
management
theory
process business
automation process
& workflow improve-
mgmt. ment

© Wil van der Aalst (use only with permission & acknowledgements)
Performance
& Compliance

What happens?

Where are the

bottlenecks?

Where do we deviate
from the happy path?

© Wil van der Aalst (use only with permission & acknowledgements)
P2P processes with
67,023 cases and
6,928 variants

Huge potential to improve

processes and remove
organizational friction
(e.g., rework and delays)

© Wil van der Aalst (use only with permission & acknowledgements)
300/6928= 4.3%
of variants

© Wil van der Aalst (use only with permission & acknowledgements)
10/6928= 0.14%
of variants

© Wil van der Aalst (use only with permission & acknowledgements)
 information
systems

extract

process conformance predictions

models align performance apply improvement
replay diagnostics compare s
discover enrich
event
data

ML
explore show show
select interpret
filter model drill
clean adapt down act

transform

© Wil van der Aalst (use only with permission & acknowledgements)
 Getting and preparing event data
• May take up to 80% the first time!
information • There may be multiple systems and many tables
systems • Data quality problems (e.g., timestamps)
• Selecting the case identifier (cf. object-centric process
mining)
extract

process conformance predictions

models align performance apply improvement
replay diagnostics compare s
discover enrich
event
data

ML
explore show show
select interpret
filter model drill
clean adapt down act

transform

© Wil van der Aalst (use only with permission & acknowledgements)
 information
systems

extract

Process discovery
process conformance
Directly-follows graphs: predictions
models align• Scalable and easy performance apply improvement
replay diagnostics compare s
discover
• Be careful with filtering
enrich
event More advanced discovery
data approaches:
• Discover concurrency
• Avoid spaghetti-diagrams
• BPMN, Petri nets, UML, etc. ML
explore show show
select interpret
filter model drill
clean adapt down act

transform

© Wil van der Aalst (use only with permission & acknowledgements)
 information
systems

extract

process conformance predictions

models align performance apply improvement
replay diagnostics compare s
discover enrich
event
data

ML
explore show show
select interpret
filter model Conformance checking drill
clean adapt down
• Input: event data and process model act
• Model may be discovered or normative
• Highlight, quantify, and diagnose
transform
deviations
Performance analysis
• Discover bottlenecks
• Diagnose performance problems

© Wil van der Aalst (use only with permission & acknowledgements)
 information
systems

extract

process conformance predictions

models align performance apply improvement
replay diagnostics compare s
discover enrich
event
data

ML

explore show show

select interpret
filter model Comparative process mining drill
clean adapt • Different locations, periods, … down act
• Diagnose differences
Predictive process mining transform
• Predict outcomes, flow times, etc.
• Predict performance/compliance
problems

© Wil van der Aalst (use only with permission & acknowledgements)
 information
systems

extract Turning data into actions!

process Process conformance predictions

models align
improvement performance apply improvement
replay diagnostics compare s
discover • Create
enrich awareness
event • Implement
data changes
• Information
system
• Organization ML

explore show Explore alternatives show

select • Simulation interpret
filter model drill
clean adapt
• Digital twin down act

transform

© Wil van der Aalst (use only with permission & acknowledgements)
 information
systems

extract Supporting automation

process conformance predictions

models align performance apply improvement
replay diagnostics compare s
discover enrich
event
data

ML

explore show show

select interpret
filter model Link to automation drill
clean adapt • Action-oriented down act
process mining
• Trigger workflows
• Support Robotic transform
Process
Automation (RPA)

© Wil van der Aalst (use only with permission & acknowledgements)
RPA process mining is able to diagnose the full process spectrum
from high-frequent to low-frequent and from automated to manual

RPA shifts the boundary of

One of many cost-effective automation
use cases
traditional
automation
frequency

low-frequent process variants

that cannot be automated and
still require human involvement
candidates for RPA
traditional automation
is not cost-effective

process variants sorted in frequency

© Wil van der Aalst (use only with permission & acknowledgements)
 information
systems

extract

process align conformance predictions

models replay performance apply improvements
enrich diagnostics compare
discover
event
data

ML
explore show show
select
filter model interpret
clean adapt drill down act

transform

© Wil van der Aalst (use only with permission & acknowledgements)
 Advance your
knowledge
Process Mining:
Data Science in Action
The textbook “W. van der Aalst. Process Mining:
Data Science in Action. Springer-Verlag, Berlin,
2016” (http://springer.com/9783662498507).

© Wil van der Aalst (use only with permission & acknowledgements)