12-Deutsche Post Customer Portal - User Manual

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Deutsche Post
Customer Portal -
User Manual
August 2019
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Content
1. Initial Login
2. Main menu & overview
3. Ship (Create shipment)

3.1 Create order and prepare labels
3.1.1 Create new item
3.1.2 Import data to create labels
3.2 Prelabeled items:
General functions
3.2.1 Upload a file for prelabled items
3.2.2 Create single AWB
4. Search and track & trace

4.1 Search submitted shipments
4.2 Track outgoing items
4.3 Track return items
4.4 Overview of track events
Deutsche Post Customer Portal - User Manual 2

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Content
5. PACKET RETURN
5.1.1 Generate a return label while creating a single item
5.1.2 Upload eFile to generate multiple return labels Product specific
5.2 Create a stand-alone return label functions
5.3 Generate a return label upon request linked to an outbound item
5.4 PACKET RETURN status updates
5.5 Origin countries available for PACKET RETURN
6. Reporting
6.1 Create item based reports
7. Customs regulations
7.1 Changes in the Universal Postal Union (UPU) system for mail items containing goods
7.1.1 Major decisions and implications for Cross-Border Mail
7.1.2 Definition of ‘small packets‘

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Content
8. Appendix
8.1 How to create an eFile
8.1.1 Create import file using a text editor
8.1.2 Using MS Excel to open csv files without reformatting data

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01
Initial Login
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1. Initial login
      
Acceptance
Activation Activation Initial Initial Change
Terms Homepage
email link password login password
of Use
 An activation email was sent to

you by the administrator of the
Deutsche Post Customer Portal
Open the activation link that was

included in the email or go to
www.packet.deutschepost.com
 Enter your email address and

initial password
 Click on Login

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1. Initial login
      
Acceptance
Terms Homepage
e-mail link password login password
of Use
After login, a pop up to change

your password will appear
Please enter a new password and

confirm the change by clicking
Change password
A confirmation that the password

was changed successfully will pop
up
Please press Login to finish

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1. Initial login
      
Acceptance
Terms Homepage
of Use
After login with your new

password, you are directed to the
Terms of Use of the Deutsche Post
Customer Portal
▪ Please read the content carefully

and click Agree to continue

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1. Initial login
      
Acceptance
Terms Homepage
of Use
After acceptance of the Terms

of Use you will be directed to the
Home section.
Home: Here you’ll be provided with

latest Business and Branch news.
Additionally – you can find here

use- and helpful Documents such
as a user manual or an eFile
Specification, which helps you to
prepare your shipments as
convenient as possible.

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02
Main Menu & overview

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Navigation
Home
Find here latest news and helpful
documents like an user manual
Overview
• View submitted & saved shipments
• Search shipments by AWB number
• Open shipment details
• Edit saved shipments
Ship
• Create order and prepare labels
• Single items
• Multiple items via eFile
• Data upload of prelabeled items for
track & trace
Track & Trace

• Search shipments
• Search individual items for track &
trace

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After login, you will be directed to the

shipment overview.
  Customer selection: In this

example, the customer is predefined.
If you have a consolidator role, you
will be able to select customers here

 Single Airway Bill Query: Search
completed shipments based on
AWB number

 Overview of completed
shipments:
• Click the document icon to
see shipment details.
• Click the print icons to
reprint the AWB and order
summary eFile respectively
  Shipment Preparation
Summary: View and edit saved
orders. Click the pencil icon to
continue editing

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03
Ship (shipment preparation)

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3.1.1 Create single items
  Go to the ship section
 Click Create oder and

prepare labels
You will be directed to:

 Step: 1. Item details
 Click on Create new Item to

prepare individual items
manually

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Step 1. Create Order
 A form appears that asks you to

fill in the details of a single item.
 • If an email notification is required,
the recipient’s email address
should be entered here.
 After filling in all mandatory

fields, click Continue to proceed to
the next step
Legend:
• Customer reference: Order no.
 or barcode ID of the item.
• Name: Name of your customer

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 Customs, CN22:
For destination countries where a
CN22 document is required (outside
 EU), you’ll have to specify
1) the currency used

2) Select and tick the type of good
3) State the quantity
4) a detailed content description
5) Weight of the position
6) declared value in selected
currency
7) HS tariff number
8) and the country of origin
• More information about CN22 are

available at:
 https://www.deutschepost.com/en/
business-customers/tac.html
– you can easily add further contents

by clicking on “Add content”
 After filling in all mandatory fields,

 click Continue to proceed to the next
 step

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3.1.1 Create new items
Step 2. Print item labels
 After clicking on
Continue you can print the
label(s) for the item(s)
 Add further items by

clicking Add another Item.
 You can cancel a single

item or select items in the
list by ticking the box left to
the item and pressing
Delete Selection.
    
 To cancel and delete the
whole order shipment,
press Delete order.
 To save the order and

edit the order at a later
point press Save for later.

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 Choose the printer type
 You can either print

• all items by having

multiple items
 • or selected items by
ticking
 the box of the item(s) you
want to print or
 Click Print Labels
 A pdf-file with the labels

will pop up. Press the print
button in the pdf-file to
print the labels or save the
 pdf-file to print later
 Click Show unprinted first.

If you have already printed
 some of the items, they will be
highlighted in yellow.

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 Once you have printed all

labels, you can press the
“Continue” button guiding you to
the next step.

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Step 3. Print Paperwork
 Fill in all mandatory fields and

choose the Pick-up option
agreed with Deutsche Post.
 Click on "Print paperwork &

confirm" to receive the waybill
 document (pdf) and the order
summary (csv) in a sequential
order.
 Depending on your browser

settings a pop-up will appear or
 the file will be downloaded
automatically

*One AWB for each pallet, bag

or parcel that contains the items.

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After having downloaded the
documents confirm the "Order
Submitted" pop-up window.
Afterwards you will be directed to the

Overview section with the regarding
summary of all your shipments.

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3.1.2 Upload eFile to label multiple items
Step 1. Create shipment
  Click on Ship to create a new

shipment
 Click on Create order and

prepare labels

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 Select import data to create

labels and click
 A pop-up will appear. Click on

Select File, select the respective
 eFile and then click Open
 click Upload File

 

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 You can cancel a single item

or select items in the list by ticking
the box left to the item and
pressing Delete Selection
 To cancel and delete the

whole order shipment, press
Delete order

 To save the order and edit the
order at a later point press Save
for later

 In case data is faulty or
missing
• You need to add or correct
data by clicking the pencil icon
in the item row, if the item row
is shown in red (example for
making corrections see next
page)
  
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How to correct data
 The items containing errors

stays marked up in red, some of
the mandatory information is
missing. This upload contains 3
items with errors. But they are
  scattered on different pagination
pages.
 You can easily press the

button „Show errors first“ and
bring the errors to the top of the
list.

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How to correct data
 As indicated by the error

messages in red, some of the
mandatory information are missing
 • Please choose the information

from the drop down menu or fill
in the missing information
Click on Continue to save

changes
• If necessary, repeat this

procedure until all faulty items
are corrected
  
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 Choose the printer type and

print option
• You can either print

 • All items or selected items
by ticking the box of the
item(s) you want to print or

 Click Print Labels
 A pdf-file with the labels will

pop up. Press the print button in
the pdf-file to print the labels or
save the pdf-file to print later
 Click Continue to proceed

to the next step, Print paper
work
 
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choose the Pick-up option
agreed with Deutsche Post.

 document (pdf) and the order
summary (csv) in a sequential
order.

 the file will be downloaded
automatically



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After having downloaded the


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3.2 Deutsch Post Customer Portal - electronic

Waybill creation
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3.2 Deutsch Post Customer Portal - electronic Waybill

creation - AWB DPI
If you are certified to create your

own labels, you can either attach
a physical AWB to your shipment
or create one via the portal.
In the latter case, use the:

 Create Airway Bill function*
 Provide your name and job

reference
 Select product category,

service level and item format

 Indicate the number of bags/
 boxes.

 Click Create to generate the
AWB. By clicking the create
button you will get a airwaybill*
 PDF document. Depending on
your browser settings a pop-up
will appear or the file will be
 downloaded automatically.
*Please note that this option will only be available if you are certified to create your own labels.

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3.2 Deutsch Post Customer Portal - electronic Waybill

creation - Express Waybill

If you are certified to create your
own labels, you can either attach
a physical AWB to your shipment
or create one via the portal.
In the latter case, use the:

 Create Express Waybill
function*
 Enter your telephone number,
so that when something is on
delivery, the customer can be
notified.
 Provide your name and job
 reference.
 Indicate the total weight in kh
 and the number of bags/ boxes.
 Click Create to generate the
 Express Waybill. By clicking the
create button you will get an
 Express Waybill * PDF document.
Depending on your browser
the file will be downloaded
 automatically.
*Please note that this option will only be available if you are certified to create your own labels.

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3.2 Prelabeled items: Create Single AWB –

Upload data for track & trace
• The Airwaybill will be generated
• You now have the option to

upload the shipment data into
the portal to
a) Ensure all track & trace

functions
b) Generate automated
shipment notifications for
your customers
• Please use the eFile template

that is provided in the portal
Fill in shipment data including

the AWB number
To trigger shipment notifications

insert recipients’ email addresses
into column “H”, otherwise leave
  this field empty

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3.2 Prelabeled items: Create Single AWB –

Upload data for track & trace
• The Express waybill will be

generated
• You now have the option to

upload the shipment data into
the portal to
a) Ensure all track & trace

functions
b) Generate automated
shipment notifications for
your customers
• Please use the eFile template

that is provided in the portal
Fill in shipment data including

the Express Waybill number
To trigger shipment notifications

insert recipients’ email addresses
into column “H”, otherwise leave
this field empty

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3.2 Prelabeled items: Upload data for track & trace
 Click Upload a file for

prelabeled items in the Ship
section to upload the eFile (see
previous page)


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 In the next step, click on

Upload,
 select the eFile and click on
 Open
 Click on Upload eFile

 

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 You can cancel selected

items in the list by ticking the
respective box in the first
column and
 pressing Delete Items for

submission of the remaining
 items only
• To cancel the whole list, you

can click on Clear Form
   Click on Submit Shipment

if the items are ready for
shipping
• After pressing Submit

Shipment, a successful
submission will be reported
by the system

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04
Search, track & trace

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4.1 Search submitted shipments

Track & Trace
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4.1 Track & Trace: Search submitted shipments
Tracke & Trace
 Go to the Track & Trace

 section.

 click on Search now button to
open your shipment summary.

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Option A:
You can enter the AWB No. in the
field Search Shipments to search
a shipment. Click on Clear, if you
need to search additional
Option A
shipments
Option B:
Option B You can choose the AWB No.
from the summary directly.
• If you click on the column name

the data in the respective column
  will be sorted in ascending/
descending order
 Once you have identified the

respective shipment, either click on
AWB No. or Items to open details
on item level under the selected
AWB

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Track items within a shipment
 After all items of the selected

shipment are shown, eithter click
on Barcode or TraceIT of any
item to see details of an item‘s
tracking history.



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4.2 Track outgoing items

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4.2 Track & Trace: outgoing items
Search Items

 section.
 Click on Search now under

search items to open your item
 summary and track single items

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4.2 Track & Trace: outgoing items
Option A:
You can enter the AWB, barcode,
reference etc. in the Search
items field. Click on Clear,
if you need to search further
Items.
Option A
Option B:
Option B You can find the matched barcode
from the summary directly.
If you click on the column name

  the data in the column
will be sorted in ascending/
descending order
 Once the item appears on the

list, either click on Barcode or
TraceIT of the respective item to
see details on the tracking history.

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4.3 Track & Trace: return items

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4.3 Track & Trace return items

section.

 Click on Search now under
search items to open the
summary of your return items*
*Please note that this option will only be available for PACKET RETURN customers. For more instructions please refer to section
5.
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4.3 Track & Trace return items
Option A:
You can enter the barcode,
customer referecence or name in
the field Search Return Labels
to search required item. Click on
Option A Clear, if you need
to search further items
Option B
Option B:
You can choose the AWB No.
  from the summary directly.
If you click on the column name,

the data in the respective column
will be sorted in ascending/
descending order alpha-
numerically or chronically
 Once you have identified the

item, either click on Barcode or
TraceIT to open tracking details
on item level.

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List of track events in the portal* Submitted:

The item has been uploaded or the
label has been prepared in the portal.
Processed Sort Facility:

The item has been received and
scanned. This is the incident that
confirms Deutsche Post Mail Terminal
has received this item.
Departed Terminal Location:

The item has been processed out and
is ready for linehaul.
Arrived at final destination Location:

The postal service provider in the
destination country has taken over
the shipment.
Arrived at Delivering Terminal:

The item has been processed at
delivering terminal location for the
delivery.
Delivered:
The item has been delivered.
*Please note that the number of track events might differ between products and destination countries.

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05
PACKET RETURN
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The PACKET RETURN labels can be printed with the PACKET PLUS label printing function. With this method you can
directly send the order shipment including the return label.
 Go to the Ship section

 Press create order and
 prepare labels to get started

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5.1.1 Generate a return label while creating a new item

In the “Create order and prepare labels“ section you can either prepare new items by entering the data into the wizard or
upload an eFile that includes several items. To enter a new item select the “Create new Item“ selection and click continue
to open this wizard.
 Select the product and the
respective service level
 Enter name and address

of the consignee, and specify
other mandatory shipment
 details
 Tick the PACKET

 RETURN box to generate a
return label to include it into
the order shipment to the
consignee
 Click continue to be
 guided to the next step, Print
item labels.

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5.1.2 Upload eFile to generate multiple return labels

For each item for which a return label needs to be generated, the eFile must contain the indicator “TRUE“ in column  AE
respectively. Locate the eFile by clicking the Select file Button. Select the eFile and press Open . By pressing the
Upload File  button you can generate multiple labels each linked with a return label.
 


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• The list of items uploaded

or entered will displayed
• Choose the printer type and

print option. You can either
print
• All items or
• selected items by
ticking the box of the
 item(s)
 Click Print Labels

 A pdf-file with the labels
and return labels will popup.
Press the Print button in
the pdf-file to print the labels
or save the pdf-file to print
later.
 The “Continue” Button will

guide you to the next step,
Print paper work.
 
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choose one of the pick-up options
that are stated in your contract
with Deutsche Post.
A. Pickup by DGM
B. Scheduled Pickup
 C. Pickup by Express
D. Dropoff by Customer

 document (pdf) and the order
 summary (csv) in a sequential
order.

the file will be downloaded
automatically


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When having downloaded the
After clicking confirm a CSV-file

with the order summary will be
available for download.


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5.2 Create a stand-alone return label

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A stand-alone PACKET
 RETURN label can be generated
for outbound items that where
 sent via DHL or another service
provider.
 Go to the Ship section
  Press Create Return Label

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 Enter the sender details into

the wizard
 If the label should be

generated as a pdf file use the
Print button and a pop-up will be
displayed to open or save the pdf
 If the label should be sent to

the sender directly via e-mail from
the customer portal make sure
you filled in the email address of
the consignee and press Send
 mail
 

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5.3 Create a return label upon request linked

to an outbound item
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5.3 Generate a single return label upon request
A return label can be generated upon your customer‘s request. The label can be generated from an outbound item that was
sent to your customer previously.
 Go to the search section
  Under Search items click on

the Search now button to find the
original item and sender for whom
a return label has to be generated
 • If necessary, search the item in

the item summary by entering
the item number or consignee
name into the search field
  Select the item from the item

summary and click the print icon
to print the return label or press
the e-mail icon if the label should
be sent as pdf file to the
consignee (details see next page)

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Print label
 When you click on the print

icon a pop-up will appear allowing
you to open the file and print it
Send pdf to consignee

A pop-up will be displayed
where you can enter the email
address of the consignee and
send the return label via email
 

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Alternatively, select a single outbound item of a shipment via shipment “Details“ in the overview section.
Details
 Go to “Overview“ and click on “Details“ to find the

shipment
 Click the print icon to print the return label or press

the e-mail icon if the label should be sent as pdf file to
the consignee

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Available track events

PACKET RETURN is a return service that provides delivery status updates in the portal once an item is received at the
Deutsche Post Return center. A “departed return center“ status information will be displayed once the items is processed
out from the return center in Germany.

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To search for single return items
 go to the Track & Trace

section and

 click on the Search now
button at the bottom

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• Once a PACKET RETURN

item arrives at the Deutsche
Post Return Center the item
will be scanned and displayed
with the latest status
information.

 When you click on the TraceIT
link of an item you will be lead to
the return item status details

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5.5 Origin countries available for PACKET

RETURN
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5.5 Origin countries available for PACKET RETURN
PACKET RETURN is available for 24 countries in the European Union. Only for these countries a PACKET RETURN label
can be generated. The return icon of an item that is sent to a country not supporting PACKET RETURN will be displayed in
grey.

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06
Reporting
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6 Create item based reports
 Navigate to the menu item

 Report and click on the button
“Download reports” 
 Now a pop-up window appears

on the page and you can select the
 desired time range for which you
want to download the data.
(There is a maximum availability of
6 months).
 After setting up the time range,

you can now click on the Download
button, which immediately provides
 you with a newly created report on
all shipment item activities based on
 your Ekp/account number.

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07
Customs regulations
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7.1 Changes in the Universal Postal Union

(UPU) system for mail items containing goods
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7.1.1 Major decisions and implications for Cross-Border Mail
At the Universal Postal Union (UPU) Congress in Istanbul in September 2016 the UPU has introduced the
following customs and security requirements for all mail items containing goods.
• Reorganize current UPU portfolio into two products: Documents and Goods (effective as of
Jan, 2018)
− Key change: all mail items containing goods will be moved out of Letter Post and defined as ‘small packets’.
Therefore these items will be remunerated as E-format, regardless of actual dimensions and weight
• Advance electronic data filing for all mail items containing goods, so called ‘small packets’
(effective as of July, 2018)
− To ensure quick and consistent customs clearance
− Electronic advance data (EAD) mandatory on all postal items containing goods
− Unique S10 barcode required on all shipments containing goods

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7.1.2 Definition of ‘small packets‘
The UPU has decided that effective as of Jan 1, 2018, all mail items containing goods will be defined as
‘small packets’.
Goods Classification
All shipments which consist any tangible and movable object other than money, including objects of merchandise
CD and DVDs storing commercial music, software or movies. Magazines carrying CD/DVDs or samples enclosed in the
publication.
Please note, magazines, books and CDs/DVD containing personal data (personal pictures) can still be sent as P and G
formats.
Small packet
Regulatory basis Letter Post Regulations
Customs declaration CN 22 - optionally CN 23
Weight 0-2 kg
Remuneration between Posts Terminal Dues
CN 31 letter bill/CN 34, CN 35
Dispatch bill/receptacle label or CN 36 receptacle labels
A 13-character S10-format
Barcoded item identifier barcoded item identifier
Please note the unique S10 barcode included into UPU label standards for small packets is advisable in anticipation of
future security and customs requirements for electronic data.

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08
Appendix
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8.1 How to create an eFile

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8.1.1 Create import file using a text editor (1/2)
Problem
I want to upload shipment data to Deutsche Post Customer Portal and I am using a simple text editor to create the import file.
Solution
The best way to start is using the eFile template provided by the Deutsche Post Customer Portal. The template already uses the
desired file format and encoding needed for a successful data upload. The following step-by-step guide depicts the solution in detail:
Step 1: Get the eFile template

Log into the Deutsche Post Customer Portal using your user credentials.
Navigate to “Creation” in the main menu.
Press “here” do download the eFile in the “Create shipment” compartment.
Save the eFile template on your computer.
Step 2: Open the eFile with your text editor

Start your text editor.
Open the eFile template with your text editor.
In the headline of the file you will see the columns required.
Step 3: Extend the eFile with your data

Keep the headline (first row) and extend the following lines with your data.
Follow the directions in the “Import File Specification” to fill out the columns for
each shipment.
Make sure, that you are not adding an empty row at the bottom of the eFile.

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8.1.1 Create import file using a text editor (2/2)
Step 4: Safe the eFile in the right format for upload

Once you have extended the eFile, safe it to your hard disk. Make sure, you will use “CSV” -format and your eFile will have
extension.
Make sure, that you use “semicolon” (;) as a delimiter, if you are asked to choose one.
Make sure, your file is “utf-8”-encoded (the template is correctly encoded already) and do not change the encoding.
Step 5: Upload you data to the Portal

For instructions on how to upload an eFile, please refer to section 3.1 for prelabeled shipments or to section 3.2.2 when an order
needs to be created and labeled.
After pressing upload, the portal will start the upload and checks the eFile for proper structure and valid content.
If the file upload is processed correctly the message box closes and you can proceed to the next step.
If the data is incorrect or content is missing, the message box will tell you so in case of prelabeled items or the table will show the
faulty item that needs further manual correction in red.

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8.1.2 Using MS Excel to open csv files without reformatting

data (1/2)
Problem
One caveat when using a CSV file to record your form's data: it's important not to allow commas/semicolon in user entered form fields, since a
comma/semicolon will be interpreted as a column when the csv file is created.
The csv data needs to be converted into an organized and editable spreadsheet format. Since Microsoft Excel is the most common spreadsheet
application, this presents a challenge since Excel decides on its own how to format data when opening a csv file. This is not desirable since the data
integrity can be compromised. For example Excel usually truncates numbers over 15 digits, and may convert entries with dashes or slashes to date
or time formats.
Solution
The following steps are intended to ensure that Excel opens your csv file without changing your data.
Note: This procedure is for Windows XP and Excel 2003. The process may vary slightly with other software.
Step 1: Get the eFile Template

Log into the Deutsche Post Customer Portal using your user credentials.
Navigate to “Creation” in the main menu.
Press “here” do download the eFile in the “Create shipment” compartment.
Save the eFile template to your hard disk (e.g. your Desktop)
Step 2: Force Excel to use the desired format

To force Excel to let us specify the format, manually change the file extension from "csv" to "txt" in the “Save As” window.
Then save the .txt file to your hard drive.
Now go to Excel, then open the .txt file from within Excel (you will probably need to change "Files of type" manually to All Files in order to see the .txt
file in Excel's open dialogue.)
The .txt extension on the csv file forces Excel to initiate its Text Import Wizard.

FOR INTERNAL
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8.1.2 Using MS Excel to open csv files without reformatting

data (2/2)
Step 3: Use the Text Import Wizard

In the Text Import Wizard Step 1 of 3 specify "Original data type" as "Delimited" and make sure that "Start import at row:" is "1" and "File
origin:" is "437 : OEM United States" are selected. In the Text Import Wizard Step 2, ensure only "Semicolon" is checked under "Delimiters".
Step 4: Preview your data

In Wizard Step 3, in the "Data preview" make sure the first column is highlighted. Then scroll to the last column on the right and while holding
down shift, click the column with your mouse pointer. All columns will then be highlighted. Under "Column data format" select "Text". Then
click "Finish".
Now the file will open in Excel with the data exactly as entered by the form user.
Step 5: Extend the eFile with your data

Keep the headline (first row) and extend the following lines with your data.
Follow the directions in the “Import File Specification” to fill out the columns for each shipment
Step 4: Safe the eFile in the right format for upload

Once you have extended the eFile, safe it to your hard disk.
Make sure, you will use “CSV”-format and your eFile will have “.csv”-extension.
Step 5: Upload you data to the Portal

For instructions on how to upload an eFile, please refer to section 3.1 for prelabeled shipments or to section 3.2.2 when an order needs to
be created and labeled.

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FOR INTERNAL

2. Main menu & overview

3. Ship (Create shipment)

4. Search and track & trace

Deutsche Post Customer Portal - User Manual 2

Deutsche Post Customer Portal - User Manual 3

Deutsche Post Customer Portal - User Manual 4

 An activation email was sent to

Open the activation link that was

 Enter your email address and

Deutsche Post Customer Portal - User Manual 6

After login, a pop up to change

Please enter a new password and

A confirmation that the password

Please press Login to finish

Deutsche Post Customer Portal - User Manual 7

After login with your new

▪ Please read the content carefully

Deutsche Post Customer Portal - User Manual 8

After acceptance of the Terms

Home: Here you’ll be provided with

Additionally – you can find here

Deutsche Post Customer Portal - User Manual 9

Main Menu & overview

2. Main menu & overview

Track & Trace

Deutsche Post Customer Portal - User Manual 11

2. Main menu & overview

After login, you will be directed to the

  Customer selection: In this

Deutsche Post Customer Portal - User Manual 12

Ship (shipment preparation)

3.1 Create order and prepare labels

3.1.1 Create single items

  Go to the ship section

 Click Create oder and

You will be directed to:

 Click on Create new Item to

Deutsche Post Customer Portal - User Manual 15

3.1.1 Create new item

Step 1. Create Order

 A form appears that asks you to

 After filling in all mandatory

• Name: Name of your customer

Deutsche Post Customer Portal - User Manual 16

3.1.1 Create new item

1) the currency used

• More information about CN22 are

– you can easily add further contents

 After filling in all mandatory fields,

Deutsche Post Customer Portal - User Manual 17

3.1.1 Create new items

Step 2. Print item labels

 Add further items by

 You can cancel a single

 To save the order and

Deutsche Post Customer Portal - User Manual 18

3.1.1 Create new items

Step 2. Print item labels

 Choose the printer type

 You can either print

 Click Print Labels

 A pdf-file with the labels