SMS 2.0 User Manual

Alpinion Medical Systems
SMS 2.0 User Manual
2016. 11. 08
Ver. 1.5
1
Document Management User Manual
Update History Update History

Ver. Date Details Amender
V1.0 2016.08.26  Initial release
 Change background image in login step

V1.1 2016.08.28  Amend Installation report Jason Jhang
 Improve part select process in ‘Create Order’ menu
 Amend login explanation (p3)
V1.2 2016.09.20  Change left side icon of Parts Order Jason Jhang
 Change the engineer assign process in installation, service request
 Change regional login ID (p4)
V1.3 2016.10.10 Jason Jhang
 Add a appendix ‘Service Support’ (p39~44)
 Change a displayed information in overview menu
 Add NDA document attach function in ‘Dealer Profile Menu’
V1.4 2016.10.14  Amend parts order process in ’Service Request menu’ Jason Jhang
 Add component(probe) amend function in installation process
 Add a PM menu
V1.5 2016.11.08  Add a Parts order tip (Main > Service Request > Select Parts) Jason Jhang
2
User Manual
- Index -
1. Login
2. Overview
3. Dealer Profile
4. Employee
5. Customer
6. Installation
7. Service Request
8. Manage Order
9. Shipping & Receiving
10. Preventive Maintenance
[Appendix] Service Support
3
1. Login User Manual
Task Regional Login Path System Login
 SMS 2.0 Login URL : http://service.alpinion.com or Description

https://cbzp.fs.ap1.oraclecloud.com/homePage/faces/FuseWelcome
 Regional login for Alpinion SMS system
① Select a language which you want to use
※ Available language is only Korean or

English in this system
② Enter your ‘User ID’ & ‘Password’ base on

your company’s location
Region ID Password
② Korea sms_korea
Europe sms_europe
Alpinion1234
America
③ sms_americas
Asia & Australia sms_asia
Africa & Mid East sms_mea
① ※ Please mind a big letter, small letter

※ New password will be released per every
3 months
③ Click the ‘Sign In’ button
4
1. Login User Manual
Task Dealers Login Path Dealers Login
Description
 Dealer login step
① Click the ‘Dealer Login’ icon

①
② Click the ‘ALPINION Service system Login’
button
③ Enter the dealer’s ‘ID’ and ‘Password’
④ Click the ‘Check Info’ button
⑤ If your ID and Password is correct,

you can see ‘Information Check : OK’
⑥ Click the ‘Login’ Button

②
※ If you find a below window after regional
login, please click the ‘Home’ icon to go
④ ⑥ to dealer login step
③
OK
⑤
5
2. Overview User Manual
Task Overview Path Main > Overview
Description
①  Overview screen shows overall status of

service activities
① Work process steps are displayed as a

icon by left side
②
② Parts order and installation quantity
information
③ Parts receiving / return status
③
※ If you click the number of Spring
Board(②,③), you can see more details
6
3. Dealer Profile User Manual
TASK Edit Dealer Profile Path Main > Profile
Description
⑤  Check the dealer profile

①
① Click the ‘Profile’ graphic icon on the left
side
②
② Modify dealer information if necessary
- Tel number / Fax number / Address
③ You can change login password yourself
④ Attach your signed NDA document using

attached pdf file
③
※ If you don’t sign & attach the NDA, your
login authority would be restricted.
Please make a NDA for all of your
④ company’s SMS user.
⑤ Click the ‘Save and Close’ button
7
4. Employee User Manual
TASK Employee Path Main > Employee
Description
 Shows current service engineers and add

② a new engineer
① Click the ‘Profile’ graphic icon on the left

①
side
② If you want to add new engineer, click

the ‘Create’ Button
8
4. Employee User Manual
TASK Create Employee Path Main > Employee > Create
Description
②
 Create a new engineer information
① ① Input the engineer information

- Service Engineer : Engineer Name
- Working Status : Select Active or Inactive
- Beginning : Hired date
- Expiration : Retired date
② Click the ‘Save and Close’ Button
9
5. Customer User Manual
TASK Customer Path Main > Customer
Description
 Check current customers list and create a

new customer
②
① Click the ‘Customer’ graphic icon on the
left side
①
② Click the ‘Add Manage Customer’ Button
to create new customer information
※ If you click a customer name, you can see

more details
※ If you want to delete customer, click ‘X’

mark
10
TASK Add Customer Path Main > Customer > Add Customer
Description
 Search a customer or create a new

customer
① Input search conditions and click the

① ‘Search’ button to find a current
customer
② Click the ‘Create Customer’ button to

add a new customer
②
11
TASK Create Customer Path Main > Customer > Create Customer
Description
③
 Create a new hospital information
① Input customer information

- *Facility (Hospital name)
① - *Customer Name
- Application
- Class (Grade of the hospital)
- Main User (main user name)
- Country
- Address
- Tel Number
- Fax Number
- E-Mail
② Click the ‘Save and Close’ button
12
TASK Create Customer Path Main > Customer > Create Customer
Description
② ③  Check a added customer information and

save
① Check new customer is updated correctly
② Click the ‘Apply’ button
③ Click the ‘OK” button
※ You can find a added customer as soon

as click ‘OK’ button
①
13
6. Installation User Manual
TASK Installation Path Main > Installation
Description
 Show installation status of the product
① Click the ‘Installation Master’ graphic

icon on the left side
③ ② ② Check the each field

- Accepted
· Yes : Dealer received the product
· No : Product is in transit
- Installation Status : ‘install’ means
① product was installed customer site
③ If you want to see more information,

click ‘Serial No.’ of each product
14
Installation
TASK Path Main > Installation > Summary
Summary
Description
②  Check the product information and

update ‘Accepted’ status
① Change ‘Accepted’ status to ‘Yes’

- ‘Yes’ means dealer received a product
without any problem
- Installation report icon is activated after
① change ‘Accepted’ field to ‘Yes’
Installation ② Click the ‘Save and Close’ button

Report
15
TASK Add Customer Path Main > Installation > Product Information
Description
 Check the product component

① information and change a component if
necessary (Probe, Option, Etc)
① Click the ‘Product Information’ icon
② ② Click the target item ‘ID’ which you want

to replace S/No or Rev.
16
Main > Installation > Product Information >

TASK Add Customer Path
Edit
Description
②
 Edit Item Serial No. or Revision
① Enter the new item serial no. or revision

no. to ‘Current Value’
② Click the ‘Save and Close’ button
① New Serial No. or Rev.
17
TASK Add Customer Path Main > Installation > Customer
Description
 Assign new product to customer or create

② a new customer master
① ① Click the ‘Customer’ icon to assign

product to customer
② Click the ‘Add Customer’ button
18
Main > Installation > Customer > Add

TASK Add Customer Path
Customer
Description
③
 Search a existing customer or create a
new customer master
①
① You can use search function
② Select a customer on the list
③ Click ‘Apply’ and ‘OK’ Button sequentially
④ If you couldn’t find a customer in the

④ current result, create a new customer
② master by click the ‘Create Customer’
√ button
19
Create Installation
Task Report & Check List
Path Main > Installation > Installation Report
Description
 Make a installation report

②
① Click the ‘Installation Report’ icon on the
left side
② Click the ‘Create’ button
20
Create Installation
<Installation Report> Description
 Fill in a installation report and installation

Check list
① ②
① Check ‘Re install’ field
③ - Yes : Replacement system
- No : New system
② Place/Room# : Location of system
③ Submitted on : Issued date of report
④ S/W Version : Current S/W version

④ ⑤ ⑤ Installation Date : Actual installation date
⑥ Other : Enter your remark or note

⑥
21
Create Installation
<Installation Check List> Description

③
 Fill in a installation Check list
① Check the each check item

- Power Test
- Exterior Test
- Packing/Performance Test
② Select a final result ‘pass’ or ‘fail’
③ Click the ‘Save and Close’ button

①
22
Assign Installation
Task Path Main > Installation > Engineer
Engineer
Description
 Add a engineer on installation report
① Click the Installation Report No.

①
② Click the ‘Engineer’ icon
③ Click the ‘Engineer Search’ button

③ ⑤
④ Click Engineer name who want to
dispatch
② ⑤ Click the ‘Set Engineer’ button
⑥ Installation Status in installation master

④ will be changed to ‘Install’ after creating
installation report
23
7. Service Request User Manual
Create Service
Task Path Main > Service Request
Request
Description
②  Check service requests and create a
service request form
① Click the ‘Service Request’ graphic icon

on the left side
② Click the ‘Create Task’ button
24
Create Service Main > Service Request > Create Service

Task Path
Request Request
Description
① ⑤
 Fill in the service request form
① System generate Service No., Request

Date automatically
② Input the Serial No. and click the ‘Enter’

② +’Enter’key key on you keyboard than below fields
are filled in automatically.
- Facility, Place/Room#
- Dealer, Product, S/W version,
- Installation Date, Shipping Date,
Warranty Expired Date
③ Fill in Symptom Information

③ - *Service Engineer (Select on the List)
- Frequency of Occurrence
- Action Type / State
- Occurrence Date / Close Date
- System Status / Time of Occur
④ ④ Describe symptom and Action
⑤ Click the ‘Save and Continue’ button
25
Task Create Notes Path Main > Service Request
Description
 Check a new Service No. was generated.
① Click the Service No. to do more

activities (Notes, Parts Order)
② Click the ‘Notes’ icon

①
③ Click the ‘Create Note’ button
③
②
26
Task Create Notes Path Main > Service Request > Notes
② Description
 Create a Q&A notes to ask HQ
① Write a request or question
② Click the ‘Save and Continue’ button

①
Answer from HQ ※ You can find notes was created
※ HQ service team will answer your note

Dealer’s request
27
Task Create Parts Order Path Main > Service Request > Select Parts
Description
②  Update parts replacement info. to create

parts order
①
① Click the ‘Product’ Graphic icon on the
left side
② Click the ‘Create Order’ button
③ Input the parts information
- Select Parts Name
- Select Order Type
- Enter Old Parts S/No and Rev
Order Type Warranty
③
Service Replacement In W’ty
Tip! Please see next two pages to see how to select parts, Order type and parts info. Service Repair In or Out W’ty
Purchase Order Out W’ty
- Enter Old Parts S/No, Old Parts Rev

⑤ ⑦ ④ Click the check box which you want to
create order
⑤ Click the ‘Actions’ button
⑥ Click the ‘Create Parts Order’ button
⑥ ⑦ Click the ‘Save and Order’ button
④ ※ If you enter old and new parts
information here, it will be updated in
installation master
28
Main > Service Request > Select Parts > Parts

Task Create Parts Order Path
Name Search
Tip! How to select parts in parts order Description
① ③  Select parts in parts order
Select parts ‘DC PSU ASSY for E-CUBE 9 DIA
① Click the pull down button in parts name

field
② Click the ‘Search‘ button
You can see search window.
② ③ Click the ‘Advanced’ button to use

advanced search option
④ Changed search condition to ‘contain’
and enter the word which you want to
search
④ ⑤ Click the ‘Search’ button
⑤ ⑥ Select the parts on the list
⑦ Click the ‘OK button
⑥
29
Main > Service Request > Select Parts > Order

Task Create Parts Order Path
type and Parts info.
Tip! How to select order type and parts info. Description
 Select order type and replacement part

①
information
① Click the search icon
③ ② Select parts order type
Order Type Warranty

Service Replacement In W’ty
Service Repair In or Out W’ty
Purchase Order Out W’ty
③ Click the ‘OK’ button

②
④ Enter the old parts information
⑤ Enter the new parts information
※ If you want to add one more parts, click

④ ⑤ ※ the create button.
30
Task Create Parts Order Path Main > Service Request > Parts Order
Description
 Check the created order

③
① Click the ‘Order’ graphic icon on the left
side
②
② Check the order information
- If you want to see more details about
① the order, click ‘Order No.
<Order information>
③ Click the ‘Save and Close’ button
31
Task Assign Engineer Path Main > Service Request > Engineer
③ ⑤ Description
 Dispatch the engineer to service request

④
① Click the ‘Engineer’ graphic icon on the
left side
②
② Select a engineer
①
③ Click the ‘Actions’ button
④ Click the ‘Set Engineer’ button

- If you can find your engineer name, click
the ‘Search Engineer’ first
⑤ Click the ‘Save and Close’ button
※ After setting engineer, you can see service

engineer name in the service request form
32
8. Manage Order User Manual
Task Create Parts Order Path Main > Parts Order
Description
 Check the current order list and create a

② new order
① Click the ‘Orders’ graphic icon on the left

side and check the current order status
② Click the ‘Create’ button to make a new

order
33
Task Create Parts Order Path Main > Parts Order > Create Parts Order
Description
③
 Create a new parts order
① Order type : Select ‘Purchase’ or ‘Repair’
① ② Warranty Type : Select warranty status

②
③ Click the ‘Save and Continue’ button
※ Order No. by order type

Order Type Order No. example
Replacement (In W’ty) RPYYYYMMDD-0000
Repair (In W’ty) FRYYYYMMDD-0000
Repair (Out W’ty) SRYYYYMMDD-0000
Purchase (Out W’ty) SSYYYYMMDD-0000
34
Description
 Create a new parts order
① You can find a new order was created
② Click the Order No which you want to

complete
③ Click the ‘Parts Select’ icon

① ②
35
Description
 Create a new order form

①
① Click the ‘Create’ button
② Select the ‘Parts Name’
③ Add Quantity
④ Click the ‘Save or Save and Close’ button
② ③
36
Task Parts Order Status Path Main > Parts Order
Description
 Order status checking
① If there are no problem in your order, HQ

will change order status to ‘Confirm’
② You can find the HQ’s shipping

information of in the ‘Receiving Parts’
menu after HQ shipment
37
9. Shipping & Receiving User Manual
Task Receiving Parts Path Main > Receiving Parts
Description
 Check the Receiving parts information
① Click the ‘Receiving Parts’ icon

② ※ You can see received parts and in transit
parts list which waiting your confirm
② Click the ‘IO No’ to check the details
38
9. Receiving & Return Parts User Manual
Task Receiving Parts Path Main > Receiving Parts
Description
 Check the details of order and confirm

receiving
① Check the details of receiving parts order
② Click the ‘Parts’ icon and check the

① receiving parts
③ If all information is correct, click the

‘Confirm Receiving’ button
④ Click the ‘Save’ or ‘Save and Close’

button
③ ④
39
Task Return Parts Path Main > Return Parts
Description
 Check the return parts list to HQ
① Click the ‘Return parts’ icon

※ You can see return parts list with which
you have to return to HQ after in
② warranty service.
② Click the IO No which you want to return
40
Task Return Parts Path Main > Return Parts
Description
 Confirm the return parts and return the

parts to HQ
① Enter the ‘Shipping Date’ and ‘Tracking

No’, ‘Invoice No.’
- Shipping date : Actual shipping date of
return parts to HQ
- Tracking No : DHL or other carrier
tracking no.
- Invoice No. :
①
② Click the ‘Parts’ Icon
③ Enter the return parts S/No. and Rev. No.

④ ⑤
④ Click the ‘Confirm Return’ button
⑤ Click the ‘Save’ or ‘Save and Close’

button
③
②
※ If you click confirm return button, HQ
recognize your shipment
41
10. Preventive Maintenance User Manual
Task Create PM Path Main > PM
Description
 Create PM report
②
① Click the ‘PM’ icon
② Click the ‘Create’ button
42
Task Create PM Path Main > PM > Create
Description
②  Create PM report
① ① Enter the ‘Serial No.’ which you did PM
② Enter the PM Date
③ ③ Mark the PM result for each test list

- Power
- Transducer
- Board
- Monitor
- CP Button
- Mechanical
- Air Filter
④ Enter the final comment on the ‘Remark’

field
43
Task Assign Engineer Path Main > PM > Engineer
Description
 Assign a engineer who did PM
① ① Click the ‘Engineer’ icon
② ② Select the Engineer name
③ Click the ‘Set Engineer’ button
④ Click the ‘Save’ or ‘Save and Close’

button
④
③
44
User Manual
-Thank you -
45
[Appendix] Service Support User Manual
Task Service Support Path Main > Dealers Login > Service Support
Description
①
 Move to Service Support site
① Click the ‘Service Support’ button to

move Service Support site
46
Task Service Support Path Main > Dealers Login > Service Support
Description
 If you visit first time to Service Support

site, DEXT5 Hybrid download window will
be appeared automatically.
① Click ‘DEXT5_Hybrid50.exe’ in the DEXT5

Hybrid Installation window.
② Execute ‘DEXT5_Hybrid50.exe’ by click

‘Run’ button
47
Main > Dealers Login > Service Support >

Task Service Support Path
Customer Support
Description
①  Select the subject
① Click the ‘Customer Support’
② Click the Subject title which you want to

download
48

Customer Support
Description
 Select the file
① Select the file which you want to

download
② Click the ‘Download’ button
49

Customer Support
Description
 You can see the download window
① Select the download location and click

the ‘Save’ button
50

Customer Support
Description
 You can see the download window
① After click save button, the selected file

will be downloaded automatically.
① ② If download is interrupted due to
unstable internet network or abnormal
power down, you can resume the
download.
※ Download location must be the same to

use resume function
51
User Manual
FQA
52

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Alpinion Medical Systems

Update History Update History

V1.0 2016.08.26  Initial release

 Change background image in login step

Task Regional Login Path System Login

 SMS 2.0 Login URL : http://service.alpinion.com or Description

① Select a language which you want to use

※ Available language is only Korean or

② Enter your ‘User ID’ & ‘Password’ base on

① ※ Please mind a big letter, small letter

③ Click the ‘Sign In’ button

Task Dealers Login Path Dealers Login

 Dealer login step

① Click the ‘Dealer Login’ icon

③ Enter the dealer’s ‘ID’ and ‘Password’

④ Click the ‘Check Info’ button

⑤ If your ID and Password is correct,

⑥ Click the ‘Login’ Button

Task Overview Path Main > Overview

①  Overview screen shows overall status of

① Work process steps are displayed as a

③ Parts receiving / return status

TASK Edit Dealer Profile Path Main > Profile

⑤  Check the dealer profile

③ You can change login password yourself

④ Attach your signed NDA document using

⑤ Click the ‘Save and Close’ button

TASK Employee Path Main > Employee

 Shows current service engineers and add

① Click the ‘Profile’ graphic icon on the left

② If you want to add new engineer, click

TASK Create Employee Path Main > Employee > Create

① ① Input the engineer information

② Click the ‘Save and Close’ Button

TASK Customer Path Main > Customer

 Check current customers list and create a

※ If you click a customer name, you can see

※ If you want to delete customer, click ‘X’

 Search a customer or create a new

① Input search conditions and click the

② Click the ‘Create Customer’ button to

① Input customer information

② Click the ‘Save and Close’ button

② ③  Check a added customer information and

① Check new customer is updated correctly

② Click the ‘Apply’ button

③ Click the ‘OK” button

※ You can find a added customer as soon

TASK Installation Path Main > Installation

 Show installation status of the product

① Click the ‘Installation Master’ graphic

③ ② ② Check the each field

③ If you want to see more information,

②  Check the product information and

① Change ‘Accepted’ status to ‘Yes’

Installation ② Click the ‘Save and Close’ button

 Check the product component

① Click the ‘Product Information’ icon

② ② Click the target item ‘ID’ which you want

Main > Installation > Product Information >

① Enter the new item serial no. or revision

② Click the ‘Save and Close’ button