SMS 2.0 User Manual_20161010_V1.30

Alpinion Medical Systems
SMS 2.0 User Manual
2016. 10. 10
Ver. 1.30
1
User Manual
- Index -
1. Login
2. Overview
3. Profile
4. Employee
5. Customer
6. Installation
7. Service Request
8. Manage Order
9. Shipping & Receiving
[Appendix] Service Support
2
1. Login User Manual
Task Regional Login Path Login
 SMS 2.0 Login URL Description

https://cbzp.fs.ap1.oraclecloud.com/homePage/faces/FuseWelcome
 Regional login for Alpinion SMS system
① Select a language which you want to use.
※ Available language is only Korean or

English in this system.
② Enter the ‘User ID’ & ‘Password’ base on

your location
Region ID Password
② Korea sms_korea ************

Europe sms_europe ************
America ************
③ sms_americas
Asia & Australia sms_asia ************
Africa & Mid East sms_mea ************
①
③ Click the ‘Sign In’ button
3
1. Login User Manual
Task Dealers Login Path Main > Dealers Login
Description
 Dealer login step
① Click the ‘Dealer Login’ icon

①
② Click the ‘ALPINION Service system Login’
button
③ Enter the dealer’s ‘ID’ and ‘Password’
④ Click the ‘Check Info’ button.

- If your ID and Password is correct
you can see ‘Information Check : OK’
⑤ Click the ‘Login’ Button

②
※ If you find a below window after regional
login, please click the ‘Home’ icon to go
to dealer login step
④ ⑤
4
2. Overview User Manual
Task Overview Path Main > Dealers Login > Overview
Description
①  Overview screen shows overall status of

service activities
① Work process steps are displayed as a

icon by left side
②
② Parts order and installation quantity
information
③ Service request quantity
③
※ If you click the number of Spring
Board(②,③), you can see more details
5
3. Dealer Profile User Manual
TASK Edit Dealer Profile Path Main > Dealers Login > Profile
Description
② ③  Check the dealer profile

①
① Click the ‘Profile’ graphic icon on the left
side
② Modify dealer information if necessary

(Dealer can modify below fields)
- Tel number
- Fax number
- Address
③ Click the ‘Save and Close’ button
6
4. Employee User Manual
TASK Employee Path Main > Dealers Login > Employee
Description
 Shows current service engineers and add

② a new engineer
① Click the ‘Profile’ graphic icon on the left

①
side
② If you want to add new engineer, click

the ‘Create’ Button
7
4. Employee User Manual
TASK Create Employee Path Main > Dealers Login > Employee > Create
Description
②
 Create a new engineer information
① ① Input the engineer information

- Service Engineer : Engineer Name
- Working Status : Select Active or Inactive
- Beginning : Hired date
- Expiration : Retired date
② Click the ‘Save and Close’ Button
8
5. Customer User Manual
TASK Customer Path Main > Dealers Login > Customer
Description
 Check current customers list and create a

new customer
②
① Click the ‘Customer’ graphic icon on the
left side
①
② Click the ‘Add Manage Customer’ Button
to create new customer information
※ If you click a customer name, you can see

more details
※ If you want to delete customer, click ‘X’

mark
9
Main > Dealers Login > Customer > Add

TASK Add Customer Path
Customer
Description
 Search a customer or create a new

customer
① Input search conditions and click the

① ‘Search’ button to find a current
customer
② Click the ‘Create Customer’ button to

add a new customer
②
10
Main > Dealers Login > Customer > Create

TASK Create Customer Path
Customer
Description
③
 Create a new hospital information
① Input customer information

- *Facility (Hospital name)
① - *Customer Name
- Application
- Class (Grade of the hospital)
- Main User (main user name)
- Country
- Address
- Tel Number
- Fax Number
- E-Mail
② Click the ‘Save and Close’ button
11
Main > Dealers Login > Customer > Create

TASK Create Customer Path
Customer
Description
② ③  Check a added customer information and

save
① Check new customer is updated correctly
② Click the ‘Apply’ button
③ Click the ‘OK” button
※ You can find a added customer as soon

as click ‘OK’ button
①
12
6. Installation User Manual
TASK Installation Path Main > Dealers Login > Installation
Description
 Show installation status of the product
① Click the ‘Installation Master’ graphic

icon on the left side
③ ② ② Check the each field

- Accepted
· Yes : Dealer received the product
· No : Product is in transit
- Installation Status : ‘install’ means
① product was installed customer site
③ If you want to see more information,

click ‘Serial No.’ of each product
13
Installation Main > Dealers Login > Installation >

TASK Path
Summary Summary
Description
②  Check the product information and

update ‘Accepted’ status
① Change ‘Accepted’ status to ‘Yes’

- ‘Yes’ means dealer received a product
without any problem
- Installation report icon is activated after
① change ‘Accepted’ field to ‘Yes’
Installation ② Click the ‘Save and Close’ button

Report
14
Main > Dealers Login > Installation > Add

Customer
Description
 Assign new product to customer or create

② a new customer master
① ① Click the ‘Customer’ icon to assign

product to customer
② Click the ‘Add Customer’ button
15
Main > Dealers Login > Installation > Add

Customer
Description
③
 Search a existing customer or create a
new customer master
①
① You can use search function
② Select a customer on the list
③ Click ‘Apply’ and ‘OK’ Button sequentially
④ If you couldn’t find a customer in the

④ current result, create a new customer
② master by click the ‘Create Customer’
√ button
16
Create Installation Main > Dealers Login > Installation >

Task Path
Report & Check List Installation Report
Description
 Make a installation report

②
① Click the ‘Installation Report’ icon on the
left side
② Click the ‘Create’ button
17

Task Path
<Installation Report> Description
 Fill in a installation report and installation

Check list
① ②
① Check ‘Re install’ field
③ - Yes : Replacement system
- No : New system
② Place/Room# : Location of system
③ Submitted on : Issued date of report
④ S/W Version : Current S/W version

④ ⑤ ⑤ Installation Date : Actual installation date
⑥ Other : Enter your remark or note

⑥
18

Task Path
<Installation Check List> Description

③
 Fill in a installation Check list
① Check the each check item

- Power Test
- Exterior Test
- Packing/Performance Test
② Select a final result ‘pass’ or ‘fail’

①
19
Select Installation
Task Path Main > Dealers Login > Installation > Engineer
Engineer
Description
 Add a engineer on installation report
① Click the Installation Report No.

①
② Click the ‘Engineer’ icon
③ Click the ‘Engineer Search’ button

③ ⑤
④ Click Engineer name who want to
dispatch
② ⑤ Click the ‘Set Engineer’ button
⑥ Installation Status in installation master

④ will be changed to ‘Install’ after creating
installation report
20
7. Service Request User Manual
Create Service
Task Path Main > Dealers Login > Service Request
Request
Description
②  Check service requests and create a
service request form
① Click the ‘Service Request’ graphic icon

on the left side
② Click the ‘Create Task’ button
21
Create Service Main > Dealers Login > Service Request >
Task Path
Request Create Service Request
Description
① ⑤
 Fill in the service request form
① System generate Service No., Request

Date automatically
② Input the Serial No. and click the ‘Enter’

② +’Enter’key key on you keyboard than below fields
are filled in automatically.
- Facility, Place/Room#
- Dealer, Product, S/W version,
- Installation Date, Shipping Date,
Warranty Expired Date
③ Fill in Symptom Information

③ - *Service Engineer (Select on the List)
- Frequency of Occurrence
- Action Type / State
- Occurrence Date / Close Date
- System Status / Time of Occur
④ ④ Describe symptom and Action
⑤ Click the ‘Save and Continue’ button
22
Task Create Notes Path Main > Dealers Login > Service Request
Description
 Check a new Service No. was generated.
① Click the Service No. to do more

activities (Notes, Parts Order)
② Click the ‘Notes’ icon

①
③ Click the ‘Create Note’ button
③
②
23
Main > Dealers Login > Service Request >

Task Create Notes Path
Notes
② Description
 Create a Q&A notes to ask HQ
① Write a request or question
② Click the ‘Save and Continue’ button

①
Answer from HQ ※ You can find notes was created
※ HQ service team will answer your note

Dealer’s request
24

Task Create Parts Order Path
Select Parts
Description
②  Update parts replacement info. to create

parts order
①
① Click the ‘Product’ Graphic icon on the
left side
② Click the ‘Create Order’ button
③ Input the parts information
- Select Parts Name
- Select Order Type
- Enter Old Parts S/No and Rev
Order Type Order No. example
Replacement In W’ty
③
Repair In or Out W’ty
Purchase Out W’ty
- Enter Old Parts S/No, Old Parts Rev

⑥ ④ Click the check box which you want to
create order
⑤ Click the ‘Create Parts Order’ button
⑤ ⑥ Click the ‘Save and Order’ button
④ ※ If you enter old and new parts
√
information here, it will be updated in
installation master
25

Parts Order
Description
 Check the created order

③
① Click the ‘Order’ graphic icon on the left
side
②
② Check the order information
- If you want to see more details about
① the order, click ‘Seq_Number’
<Order information>
26

Task Engineer Assign Path
Engineer
Description
③  Dispatch the engineer to service request
① Click the ‘Engineer’ graphic icon on the

left side
②
② Select a engineer
① ③ Click the ‘Save and Close’ button
27
8. Manage Order User Manual
Task Create Parts Order Path Main > Dealers Login > Parts Order
Description
 Check the current order list and create a

② new order
① Click the ‘Orders’ graphic icon on the left

side and check the current order status
② Click the ‘Create’ button to make a new

order
※ Order No. by order type
① Order Type Order No. example

Replacement RPYYYYMMDD-0000
Repair (In W’ty) FRYYYYMMDD-0000
Repair (Out W’ty) SRYYYYMMDD-0000
Purchase SSYYYYMMDD-0000
28
Main > Dealers Login > Parts Order > Create

Parts Order
Description
③
 Create a new order form
① Order type : Select ‘Purchase’ or ‘Repair’
① ② Warranty Type : Select warranty status

②
③ Click the ‘Save and Continue’ button
29
Main > Dealers Login > Parts Order >

Summary
Description
You can find a new order was created
① Click the order number which you want

to complete
② Click the ‘Parts Select’ icon

①
30
Main > Dealers Login > Parts Order > Select

Parts
Description

①
① Click the ‘Create’ button
② Select the ‘Parts Name’
③ Add Quantity
④ Click the ‘Save or Save and Close’ button
② ③
31
Parts Order
Task Path Main > Dealers Login > Parts Order
Confirm
Description
① If there are no problem in your order, HQ

will change order status to ‘Confirm’
Then you can find shipping info. in the
‘Shipping & Receiving’ menu after HQ
shipment
32
9. Shipping & Receiving User Manual
Shipping &
Task Path Main > Dealers Login > Shipping & Receiving
Receiving
Description
• Check the Shipping, Receiving status of

the orders
② ① Click the ‘Shipping & Receiving’ icon
② Check the ongoing order status and click

the IO No. to check the details
※ Type
- Receiving : Receive the parts from HQ
- Shipping : Sent the return parts to HQ
※ Status
- Registration : Dealer or HQ have sent
① the parts to the other party
- Completion : Dealer or HQ have
received parts from the other party
33
Shipping & Main > Dealers Login > Edit Dealer > Shipping
Task Path
Receiving Detail & Receiving >Shipping & Receiving
③ Description
 Check the details of order and changed

the status
① Check the details of order

②
② Changed status to ‘completion’ when you
① receive the Item
34
Task Path
Receiving & Receiving
Description
 Check the Status is changed Completion
① You can find Shipping & Receiving status

was changed to Completion status on
①
the list
35
Task Path
Receiving & Receiving
Description
 Create replacement return order for

replacement parts
① If you complete the replacement order,

replace return order will be created
① ② automatically. RPYYYYMMDD-0000R is a
return order of RPYYYYMMDD-0000
② Click the IO20160822-0232 number
③ Select status to ‘Completion’

⑤
④ Enter shipping no. & invoice no.
⑤ Click the ‘Save and Close’ button
③ ④ ※ Status is changed to ‘Completion’ when

HQ receive your return item
36
User Manual
-Thank you -
37
[Appendix] Service Support User Manual
Main > Dealers Login > Edit Dealer > Shipping

Task Service Support Path
& Receiving
Description
①
 Move to Service Support site
① Click the ‘Service Support’ button to

move Service Support site
38
Main > Dealers Login > Edit Dealer > Shipping

& Receiving
Description
 If you visit first time to Service Support

site, DEXT5 Hybrid download window will
be appeared automatically.
① Click ‘DEXT5_Hybrid50.exe’ in the DEXT5

Hybrid Installation window.
② Execute ‘DEXT5_Hybrid50.exe’ by click

‘Run’ button
39
Main > Dealers Login > Edit Dealer > Service

Support
Description
①  Select the subject
① Click the ‘Customer Support’
② Click the Subject title which you want to

download
40

Support
Description
 Select the file
① Select the file which you want to

download
② Click the ‘Download’ button
41

Support
Description
 You can see the download window
① Select the download location and click

the ‘Save’ button
42

Support
Description
 You can see the download window
① After click save button, the selected file

will be downloaded automatically.
① ② If download is interrupted due to
unstable internet network or abnormal
power down, you can resume the
download.
※ Download location must be the same to

use resume function
43

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Alpinion Medical Systems

SMS 2.0 User Manual

Task Regional Login Path Login

 SMS 2.0 Login URL Description

① Select a language which you want to use.

※ Available language is only Korean or

② Enter the ‘User ID’ & ‘Password’ base on

② Korea sms_korea ************

Task Dealers Login Path Main > Dealers Login

 Dealer login step

① Click the ‘Dealer Login’ icon

③ Enter the dealer’s ‘ID’ and ‘Password’

④ Click the ‘Check Info’ button.

⑤ Click the ‘Login’ Button

Task Overview Path Main > Dealers Login > Overview

①  Overview screen shows overall status of

① Work process steps are displayed as a

③ Service request quantity

② ③  Check the dealer profile

② Modify dealer information if necessary

③ Click the ‘Save and Close’ button

TASK Employee Path Main > Dealers Login > Employee

 Shows current service engineers and add

① Click the ‘Profile’ graphic icon on the left

② If you want to add new engineer, click

① ① Input the engineer information

② Click the ‘Save and Close’ Button

TASK Customer Path Main > Dealers Login > Customer

 Check current customers list and create a

※ If you click a customer name, you can see

※ If you want to delete customer, click ‘X’

Main > Dealers Login > Customer > Add

 Search a customer or create a new

① Input search conditions and click the

② Click the ‘Create Customer’ button to

Main > Dealers Login > Customer > Create

① Input customer information

② Click the ‘Save and Close’ button

Main > Dealers Login > Customer > Create

② ③  Check a added customer information and

① Check new customer is updated correctly

② Click the ‘Apply’ button

③ Click the ‘OK” button

※ You can find a added customer as soon

TASK Installation Path Main > Dealers Login > Installation

 Show installation status of the product

① Click the ‘Installation Master’ graphic

③ ② ② Check the each field

③ If you want to see more information,

Installation Main > Dealers Login > Installation >

②  Check the product information and

① Change ‘Accepted’ status to ‘Yes’

Installation ② Click the ‘Save and Close’ button

Main > Dealers Login > Installation > Add

 Assign new product to customer or create

① ① Click the ‘Customer’ icon to assign

② Click the ‘Add Customer’ button

Main > Dealers Login > Installation > Add

② Select a customer on the list

③ Click ‘Apply’ and ‘OK’ Button sequentially

④ If you couldn’t find a customer in the

Create Installation Main > Dealers Login > Installation >

 Make a installation report

② Click the ‘Create’ button