USER ID AND PASSWORD

LENGTH AND COMPLEXITY

USER ID PASSWORD

MIN LENGTH 3 5

MAX LENGTH 20 None

SPECIAL Not Allowed

CHARACTERS Allowed
*'''~`:;%&!#$@ (,)

VALIDATION Should Consist

SYSTEM ADMINISTRATION
 At least one Reference Guide
letter (A-Z, a-z)
and;
 At least one
number (0-9)

Dedicated After Sales Support

For Corporate Clients

Customer Care Hotlines

 898-8000 (press 1, then press 2)
 1-800-10-8579727 (toll free)
Institutional Transaction Banking Division
Customer Care Email Address MBTC CONFIDENTIAL
ibs.customercare@metrobank.com.ph
Log In to MBOS ------------  For “Yes”, input SWIFT code
 Open any web browser and type  Log in as System Admin Approver  For “No”, select Country and Bank – input Bank
https://mbos.metrobank.com.ph  Click the task in Dashboard Task List Address
 Input the Corporate Code, System Admin user ID and  Select the transaction  Input Remarks  Input Account Number
Password  Click Approve  Click Submit  Input Preferred Nickname
 Click Sign In  Select Currency
 Input Security Code as OTP  Click Validate  Click Save
Reset User Password  Click Next Step  Click Submit
Note: OTP will be required once MFA is enabled  Log in as System Admin Approver
 Go to Main Menu  Administration  User  Reset User ------------
Multi-Factor Authentication (MFA) Password  Log in as System Admin Approver
 Download and install the security app Symantec VIP Access  Search the existing User for reset  Click the task in Dashboard Task List
via Google Play Store or Apple App Store to your mobile  Click the Reset icon of corresponding user  Select the transaction  Input Remarks
phone  Click Ok  Click Approve  Click Submit
 Upon successful installation, open the Symantec VIP Access
app from your mobile phone and follow the appropriate steps Suspend/Lift User Enroll Merchant
below:  Log in as System Admin Approver Note: For Pay Bills and Integrated Payments services
 For new Users, follow the Create User guide and  Go to Main Menu  Administration  User  Suspend User  Log in as System Admin Encoder
provide the Credential ID accordingly.  Search the existing User for suspension or lift suspension:  Go to Main Menu  Administration  Merchant  Enroll
 For existing Users with disabled MFA, activate  To suspend, click the Suspend icon, input Merchant
using the Edit User facility: suspension date and click Save  Select Currency
 Click “Yes” for With MFA?  To lift suspension, click the Lift icon  Select Merchant Category
 Provide the Credential ID  Click Ok  Select Merchant
 Subsequent log ins to MBOS will require Security Code  Input Preferred Nickname
generated from VIP Access app  Select Linked Corporate Groups
Unlock User
 Input Subscriber Number, Reference Number and Telephone
 Log in as System Admin Approver
Create User Group  Go to Main Menu  Administration  User  Unlock User
Number – optional or as required by merchant
 Log in as System Admin Encoder  Click Save  Click Submit
 Search the existing User for unlock
 Go to Main Menu  Administration  User Group  Add  Click the Unlock icon of corresponding user ------------
User Group  Click Ok  Log in as System Admin Approver
 Input User Group name in Description  Click the task in Dashboard Task List
 Select Role  Select the transaction  Input Remarks
 Select Default Class
Edit Transaction Matrix
Note: This type of transaction needs bank approval  Click Approve  Click Submit
 Select Allowed Accounts
 Select Services  Log in as System Admin Encoder
 Go to Main Menu  Administration  Edit Transaction Add Contacts
 Click Next Step Click Submit
Matrix  Log in as System Admin Encoder
------------  Search the existing matrix for revision  Go to Main Menu  Maintenance  Contacts Maintenance
 Log in as System Admin Approver  Click the Edit icon of corresponding matrix  Add Contacts
 Click the task in Dashboard Task List  Edit details accordingly:  Select Corporation or Individual?
 Select the transaction  Input Remarks  For Limits, click the Configure Authorization  For “Corporation”, input Corporate Name
 Click Approve  Click Submit icon  For “Individual”, select Gender, input First Name,
 For Services, tick or untick preferred services Middle Name and Last Name
Create User  Click Save  Upload Profile Picture
 Log in as System Admin Encoder  Input Remarks  Input Code
 Go to Main Menu  Administration  User  Add User  Click Next Step  Click Submit  Input Email Address
 Select Role  Input Mobile Number
------------
 Select Group  Collapse Additional Details
 Log in as System Admin Approver
 Click “Yes” for MFA  Input Credential ID  Collapse Alphanumeric Tax Codes  Choose applicable
 Click the task in Dashboard Task List
 Select User Password Expiry  Select the transaction  Input Remarks
Alphanumeric Tax
 Input Personal Details  Collapse Services  Choose applicable Services
 Click Approve  Click Submit
 First Name  Click Save  Click Ok
 Middle Name  Click Submit  Click Ok
 Last Name
Account Enrollment – Other Bank
 Log in as System Admin Encoder
------------
 Email  Log in as System Admin Approver
 Mobile Number  Go to Main Menu  Maintenance  Accounts  Account
Enrollment  Click the task in Dashboard Task List
 Click Next Step  Click Submit  Select the transaction  Input Remarks
 Select “No” for A Metrobank account?
 Select accordingly for Do you know the SWIFT code?  Click Approve  Click Submit