ALL YOU NEED

TO KNOW ON YOUR FIRST DAY

IN THE BOBCAT FAMILY
THE ON-BOARDING GUIDE
ALL YOU NEED TO KNOW ON YOUR FIRST DAY IN THE BOBCAT FAMILY
THE ON-BOARDING GUIDE

Content of this Guide

Introduction 3 Service 9 Marketing and communications 12

Bobcat Support: People who are here for you 4 • Bobcat Online Publications • Media Hub
Bobcat Dealer Systems – Doosan Passport 5 • Bobcat Advanced Troubleshooting System • Brand Manuals
Doosan Passport Dealer Administrator 6 (BATS) • BOOST Program
• Bobcat System Overview • Web-to-Case • Bobcat Shop
• Dealer Admin User • Maintenance Calculator • Marketing Activity Manuals
Machines and attachments 7 • Service training Training 13
• iStore • Machine IQ • Product training
• CMS Warranty 10 • Service training
• DealerNet • IRW • Business skills
• Spec Check • iStore • Doosan Bobcat Learning Center
• Salesforce Dealer performance programs 11
• IRW • Bobcat Advantage Club
Parts 8 • DPP
• Doosan Shop • Customer Satisfaction Index
• Online Parts Catalog (OPC) • D-Path
• Bobcat Online Publications • DAR
• Parts Reference Guides
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THE ON-BOARDING GUIDE

Introduction

Dear Bobcat Dealer,

The purpose of this Bobcat On-boarding
Guide is to help new Bobcat Dealers become
as effective as possible as quickly as possible
and to ensure a common understanding of
expectations. It outlines basic requirements,
processes and available resources to help
new dealers get started.

This guide is also meant for new employees

joining Bobcat Dealers, giving them all the
fundamental facts in one place.

If you have any questions, your District

Manager or the relevant Bobcat team member
will be glad to help.

We wish you every success and look forward

to our collaboration!
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THE ON-BOARDING GUIDE

Bobcat Support: People who are here for you

All Bobcat Dealers have regional Bobcat Field

District Manager
Managers assigned to them to maximize sales,
Sales of machines and machine options, dealer sales business development, machine specifications
parts availability and service performance. and territory management.

Customer service Sales

Support for machines and attachments order management, lead times and availability items, shipping
and logistics items.

Application Sales Manager

Sales of attachments and compaction products, machines and attachments compatibility items,
attachment specification and any related topic.

Parts Manager
Sales of Bobcat Spare Parts, dealer aftermarket development and parts warehouse and stock
management.

Customer service Parts

Support for parts retail and shipping.

Parts Technical Support

Technical support for parts technical questions, compatibility and issues.

Service Manager
Technical support, Dealer aftermarket review and sales of maintenance and warranty programs.

Product support and troubleshooting

Technical support for machine technical issues or repairs.

Also, the Finance Manager, for instance, helps with financing queries and the Dealer
Marketing Manager provides support for marketing and communications.
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THE ON-BOARDING GUIDE

Bobcat Dealer Systems – Doosan Passport

Doosan Passport is your entry point for the Bobcat Dealer Systems.

www.doosanpassport.com

‘How do I get Passport access?’

Ask your dealership administrator or
contact e-mail the Help desk at:
ssc_servicedesk@doosan.com
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THE ON-BOARDING GUIDE

Doosan Passport Dealer Administrator

The Doosan Passport Dealer Administrator gives a dealer’s employees access to Bobcat Systems and
manages their Passport accounts. This is a very important role as dealers have to make sure that only
Dealer Admin User
active and current employees can access Bobcat Dealer Systems and internal Bobcat information.

Manual

Bobcat System Overview Bobcat Dealer Net

Overall product and service information, news and Dealer Knowledge Base

Bobcat EMEA Report Center

User database

Bobcat.eu (dealer access) Doosan Bobcat Learning Center

Bobcat Institute training, offering online and instructor-led guidance
Report Center
DoosanShop.com
Doosan Bobcat Learning Center Sales and technical specifications of parts (OPC access)

DoosanShop com BOP

Online fact sheets and service letters
Bobcat Online Publications
Spec Check
Spec Check Real-time competition overviews and product comparisons

Warranty Claims, Delivery Reports, Sales, Campaigns Warranty claims, delivery, etc.
Warranty claims, goodwill claims, ACR report, field modification claims
Bobcat Advantage Club
Bobcat Advantage Club
Media Hub
Sales and aftermarket incentive program

Media Hub
Visual database, brochures, marketing materials and tools
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THE ON-BOARDING GUIDE

Machines and attachments

Ordering, specifications, reporting and sales lead management

iStore Spec Check

Our machine and attachment ordering system. Here you can also purchase our Compare specs with any competitive machine.
extended warranty programs.

Go to iStore Go to Spec Check

Manual Online training

CMS Salesforce
Retail campaigns and discounts can be managed here. Receive and manage sales leads from Bobcat communication channels.

Go to CMS Go to Salesforce

Manual Manual Video manual

DealerNet IRW
Machine specifications, price lists, aftermarket information and the Dealer Knowledge Retailed machine reporting, inventory management and warranty claims.
Base. Also referred to as Bobcat.eu dealer access.

Go to DealerNet Go to IRW

Manual Online training

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Parts

Find and order parts.

Doosan Shop Bobcat Online Publications

Shop for Bobcat Genuine Parts. Stocking information, parts brochures, manuals and more.

Go to Doosan Shop Go to Bobcat Online Publications

Manual

Online Parts Catalog (OPC) Parts Reference Guides

Advanced search for parts and parts manuals. Parts listed by category with technical specifications and part numbers.

Request access Go to Parts Reference

– Access the OPC from the Doosan Shop.

Manual
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THE ON-BOARDING GUIDE

Service

Documentation, troubleshooting, Maintenance Calculator and training programs.

Bobcat Online Publications Maintenance Calculator

Operation, service and parts manuals, operator handbooks, Calculate total maintenance cost including parts and labor.
Inspection CheckBook and more.

Go to Bobcat Online Publications Go to Maintenance Calculator

Manual Online training Manual

Bobcat Advanced Troubleshooting System (BATS) Service training

Troubleshooting resources, service codes, diagrams. Develop and enhance your Bobcat service skills.

Go to BATS Go to Service training

Online training

Web-to-Case Machine IQ
Web-to-Case form generates a request for the troubleshooting team. Machine IQ makes it possible for dealers to monitor customers’ machines including
location, operating hours and service codes.

Go to Web-to-Case Go to Machine IQ

Manual Manual
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Warranty

IRW
Warranty claims, retail reports and inventory management.

Go to IRW

Online training

Manual

iStore
Extended warranty programs, machine and attachment ordering.

Go to iStore

Manual
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THE ON-BOARDING GUIDE

Dealer performance programs

Performance, compliance and reward programs

Bobcat Advantage Club D-Path

Incentive program for Bobcat sales reps and parts managers Dealer standards program

Go to Bobcat Advantage Club Contact your District Manager for more information.

Manual for Sales Rep Club Manual for Aftermarket Club Manual

DPP DAR
Yearly sales plan and bonus program linked to the marketing plan Yearly Dealer Aftermarket Review

Contact your District Manager for more information. Contact your Aftermarket District Manager for more information.

Customer Satisfaction Index

Also called CSI, this is the customer satisfaction survey.

Contact your Channel Development Manager for more information

Manual
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THE ON-BOARDING GUIDE

Marketing and communications

Manuals and resources for marketing communications

Media Hub BOOST Program

Pictures, videos and other communication assets. Here you can also order brochures. Funding for your marketing and communication efforts.
FAQs and Tutorials are at the bottom of all Media Hub pages.

Go to Media Hub Go to Boost claiming tool

FAQs and Tutorials are at the bottom of all Media Hub pages

Brand Manuals Bobcat Shop

FAQs and Tutorials can be found at the bottom of all Media Hub pages. Shop for genuine Bobcat clothing, giveaways, small branded items and other
merchandise.
Go to Brand Manuals
Go to Bobcat Shop

Go to Facility Branding
Manual

Marketing Activity Manuals

How to promote your products and services using industry best practices.

Manual
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THE ON-BOARDING GUIDE

Training

Online and in-class training programs for products, service and business skills.

Product training Business skills

Online and instructor-led training and competitive testing. Training programs to enhance soft skills and business operations, based on Bobcat
industry expertise and best practices.

Go to Product training Go to Business skills

Service training Doosan Bobcat Learning Center

Service and maintenance of Bobcat machines. Online platform for all training.

Go to Service training .
Go to Bobcat DBLC

Manual