URDANETA CITY UNIVERSITY

Urdaneta City, Pangasinan

COLLEGE OF TOURISM AND
HOSPITALITY MANAGEMENT

Strategic Management and Total Quality Management

Summative Test

TEST I: IDENTIFICATION

1. It is a sequence of interlinked undertakings that an organization operating in a

specific industry engages in. VALUE CHAIN
2. Value Chain Model is a strategic management tool developed by ________, the
combination of processes that the company uses to make money. MICHAEL PORTER
3. Are processes that transform operational input into output to satisfy consumer needs
& requirements. PRODUCTION AND OPERATION
4. It is the process of producing goods using people or machine resources.
MANUFACTURING
5.  Is a complete list of activities from procurement of goods or materials to their final
delivery to customers. SOURCING AND ORDERING
6. The function of physically packing finished goods or merchandises in a building, room,
or any space for temporary storage. WAREHOUSING
7. A mode adopted by an organization to achieve its main objectives of increasing in
volume & turnover. GROWTH STRATEGIES
8. This is designed to deal with the reality of hyper competition and long-term action
plan prepared with the end goal of directing how an organization will survive and
compete. COMPETITIVE STRATEGIES
9. This strategy is used for existing businesses that are doing fine or doing better, they
may NOT implement any growth strategy. They may not apply any competitive strategy
and decide to keep the status quo. It is the choice of the organization NOT to adopt
any growth or competitive strategy. STABILITY STRATEGY
10.These are external growth strategies used investing the resources of the organization
in another company or business to achieve growth goals. INTEGRATIVE GROWTH
STRATEGIES

TEST II: ENUMERATION

11-18 ENUMERATE THE 8 COMPETITIVE STRATEGIES

19-22 ENUMERATE THE 4 TYPES OF INTEGRATIVE GROWTH STRATEGIES
23 – 25 3 TYPES OF CUSTOMER IN SUPPLY CHAIN