1 April 2022

Dear residents and members of The Kikuyu Residents’ Association (“Association”)

RE: UPGRADE IN METERING INFRASTRUCTURE AND CHANGE IN METERING SERVICE

PROVIDER

We refer you to our letter dated 31 March 2022 regarding the afore-stated subject matter.

Meerkat Utilities, our new utility management service provider, has notified us that they are
experiencing very high call volumes at the moment as the migration of services from STss to
Meerkat has commenced.

Should you be unable to reach Meerkat Utilities telephonically on 011 253 9121, you may send
your query by email to info@meerkatutilities.com with the Subject line “Kikuyu Estate/Unit [•]” and
a representative of Meerkat Utilities will address your query with as little delay as possible and
before the end of this weekend. We wish to remind you that the process of registration is explained
in the afore-said letter but in the event that you have any further questions or concerns you can
reach out to the Meerkat Utilities team who advised that they will be available telephonically and
via email the entire weekend.

Some residents have raised concerns that their meters are not appearing on Meerkat’s System
despite having registered. Note that we have been informed by Meerkat that the meters may take
up to 48 hours to reflect on the system.

We wish to again confirm that there will be a 10-day grace period from 1 April to 10 April,
during which your services will NOT be disconnected giving you or your tenant the
opportunity to register and top up your wallet on the website.

Lastly, unfortunately in a handful of instances electricity services were disconnected by STss’

software system, power have since been restored to all the affected units. Please contact estate
management or Meerkat Utilities in the unlikely event that you experience a power failure during
this period of transition so that we can inform STss.

We wish to thank you in advance for your patience and co-operation during this process.
Yours Sincerely,

Estate Management

Elgaru At Waterfall