College of Health Sciences

Department of Nutrition

NTD 416 FOOD SERVICE AND NUTRITION SYSTEMS MANAGEMENT I

SPRING 2016

Instructor: Jeanie Subach, EdD, RD, CSSD, LDN

Office: 309 Sturzebecker

Email: rsubach@wcupa.edu

Office Phone: 610 436-2762

Office Hours: Monday/Wednesday: 10:00-12:00

(unless otherwise posted) Tuesdays/Thursday: 11:00-12:00

Class Days & Times Section 01: Tuesdays: 8:00-10:45

Thursdays: online
Section 02: Tuesdays: online
Thursdays: 8:00-10:45

Location 116B Sturzebecker

Credit Hours 3
Emergency Information
The campus police emergency telephone number is 610-
436-3311. If you would like to receive WCU
announcements (on-campus emergencies, class
cancellations, delayed openings, university closings, etc.)
via e2campus.  e2campus is a service that sends text
messages to cell phones (SMS), wireless PDAs, pagers,
and e-mail addresses. You can subscribe at
http://www.wcupa.edu/e2campus/

COURSE DESCRIPTION
A study of the organization and administration of foodservice and nutrition systems and the
functions and responsibilities specific to management; decision-making, planning, organizing,
and staffing. Prerequisite: NTD 410 (“C” grade or better)

REQUIRED TEXTBOOKS AND MATERIALS

Textbooks, online readings and other sources will be included in the course requirements.
Instructions on these required readings will be given on the class schedule or in class, and can be
accessed by using D2L. Students are responsible for the content of all readings.

 Gregoire, M.B. (2013). Foodservice organizations: A managerial approach. Upper

Saddle River, NJ: Pearson.
 Keirsey Temperament Sorter Access Code (available at the bookstore)

 Calculator and Laptop or electronic device for in-class assignment

REQUIRED HARDWARE AND SOFTWARE

You need a device that meets the minimum technical requirements outlined by the Office of
Distance Education on their website at http://wcupa.edu/distanceed/technical_requirements.asp.
The most important items on that list include:

Hardware Requirements
 A well- functioning computer with reliable access to the internet via cable or broadband
 Standard sound and video capabilities in order to watch and listen to course lectures; and
 Skype and/or other visual applications to offer possible means with which to connect
with your professor and classmates.

Software Requirements
 The most current version of Mozilla Firefoxor Internet Explorer
 Software compatible with Microsoft Office 2010-based files
(.doc, .docx, .ppt, .pptx, .xl, .xls) and Adobe Acrobat Reader to open .pdf files.
 Be sure to submit your files as PDF documents to assure that it can be opened by the
instructor. Contact the WCU Technology Helpline [(610) 436-3349] if you are concerned
about whether your software meets these requirements.
 Recommended Student Computer Specifications are found on the IT Web Site:
https://www.wcupa.edu/infoservices/commServices/resnet/computerConfig.aspx

It is expected that students solve any software or connectivity issues by the end of the first
week of the semester. Failure to do so will result in the inability to fully participate in the credit-
granting activities of the course. For technical questions, students are encouraged to contact the
D2L Helpdesk, their internet provider, or their hardware manufacturer as appropriate. The
instructor is not responsible for solving technical issues. Other helpful resources to resolve
hardware, software, and D2L issues include:

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  For general technical support, contact the IT Helpdesk: Phone: 610-432-3350; email at
d2l@wcupa.edu; in person at 21 Anderson Hall
 For D2L support, contact D2L services: Phone: 610-436-3350, ext 2; email at
d2l@wcupa.edu; in person at 02 Anderson Hall
 For after hours (After 4:30 p.m. and on weekends) D2L support, call 1-866-832-185

COURSE OBJECTIVES

Accreditation
The following section is required information for accreditation of the Nutrition Program within
the Department of Health, College of Health Sciences at West Chester University.

Program-level Outcomes:
The Accreditation Council for Education in Nutrition and Dietetics (ACEND) is the Academy of
Nutrition and Dietetics (AND) accrediting agency for education programs preparing students for
careers by establishing and enforcing eligibility requirements and accreditation standards that
ensure the quality and continued improvement of nutrition and dietetics education
programs.  These cross-reference University Programmatic Student Learning Outcomes for
the Department of Nutrition.

This course will meet the following ACEND Core Knowledge for the RD requirements:

KRD 4.1: The curriculum must include management and business theories and principles
required to deliver programs and services.

KRD 4.2 The curriculum must include content related to quality management of food and
nutrition services.

STUDENT LEARNING OUTCOMES (SLO)

Upon completion of the course students will be able to:

1. Apply management theories to the development of programs or services.

2. Apply the principles of human resource management to different situations.

3. Apply safety principles related to food, personnel, and consumers.

4. Analyze data for assessment and evaluate data to use in decision-making.

5. Adapt to changing foods, service, and nutrition environments.

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Course content includes:

1. The Systems theory and the Foodservice Systems Model assessment.

2. Integration of quality improvement methods in writing policy and procedures.
3. Demonstration of lay and technical writing in creating job descriptions/specifications
4. Exploration and engagement in management processes and practices, types and roles of managers, and
information management.
5. Explanation of the concepts of human and group dynamics and diversity issues.
6. Application of management functions (planning, organizing, staffing).
7. Utilization of strategic management practices in writing short and long-range goals, mission and
vision statements, and SWOT analysis.
8. Understanding of the employment process and business legal issues.
9. Understanding of Federal labor laws, labor relations, union concepts, and negotiation techniques.
10. Evaluation and review human resource data.
11. Improvement of interpersonal communication skills.
TEACHING METHODS AND LEARNING ACTIVITIES

 This course is designed to be a skills-based, interactive class with a didactic component.

 This course is offered using the hybrid classroom format. Students will complete activities online in
an “at home” class and will apply, in the face-to-face (F2F) classes, the content learned during the “at
home” class.

 A variety of teaching methods will be used during this course including, but not limited to mini-
lectures, group discussions, online learning and videos in conjunction with individual, paired and
group activities as well as skill-building activities.

 This course requires full use of D2L digital submission and interactive facilities, as well as a WCU e-
mail account. Since venues such as Google Hangouts and Skype offer possible visual means with
which to connect with both the instructor and classmates, a computer camera peripheral is strongly
suggested.

 Students are expected to participate in all online activities and assignments, discussions and face-to-
face class activities.

 Detailed instructions for use of Skype or Google Hangouts will be provided to students for both
teacher-student and student-student communication.

Over the course of the semester students will be assessed via completion of:

 Foodservice Systems Model Assessment: Completion of a diagram of the Foodservice Systems Model
and a quiz on the Systems theory of management.

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  Policy and Procedure Manual: Development of 4 policies and procedures appropriate for a Food and
Nutrition Systems institution

 Job Description/Specification: Creation of 2 job description/specifications appropriate for a Food and

Nutrition Systems institution.

 Facility Scheduling: Development of a two week schedule for 20 employees for a Food and Nutrition
Systems institution.

 Keirsey Temperament Assessment: Completion of the Keirsey Temperament Assessment followed by

a reflective summary of the results.

 SWOT Analysis: Completion a personal SWOT Analysis and reflective summary.

 Mission and Vison Statement: Development of a mission and vision statement for a food and nutrition
systems institution.

OUTCOME MEASURES:

Assessment Points Percentage SLOs KRDs

Foodservice Systems Model 75 18.75 1 4.1
Policy and Procedure 75 18.75 2, 3 4.2
Manual
Job 75 18.75 2, 3
Description/Specification
Keirsey Temperament 50 12.5 2, 4
Assessment
SWOT Analysis 25 6.25 4
Mission and Vision 25 6.25 1,5
Statement
Facility Scheduling 75 18.75 2, 3

COURSE GRADING SCALE

A= 93-100 B+= 87-89 C+= 77-79 D+= 67-69 F= <59

A-= 90-92 B= 83-86 C = 73-76 D = 63-66
B-= 80-82 C-= 70-72 D-= 60-62

COURSE MANAGEMENT

THE CLASS

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In this course you will be expected to take responsibility for your own learning. This means you should become
an active participant in classroom discussion and small group activities. You should be willing to share your ideas
with the class and listen respectfully when your classmates present theirs. Small group projects are a part of this
course and you must be in class to actively participate.

EMAIL POLICY
 It is expected that faculty, staff, and students activate and maintain regular access to University
provided e-mail accounts.
 Emails will be returned by the instructor within 36 hours Monday-Friday.
 Official university communications, including those from your instructor, will be sent through your
university e-mail account. You are responsible for accessing that mail to be sure to obtain official
University communications.
 There may be important announcements, assignments and readings posted on web mail &/or D2L. It
is your responsibility to have your WCU email forwarded to your personal account, if you do
not plan to use the WCU webmail system (These changes can be made in the WCU web mail
“options” menu)
 Failure to access will not exempt individuals from the responsibilities associated with this course

ATTENDANCE AND PARTICIPATION

 Students are expected to attend and be on time for every face to face (F2F) session.
 Students arriving later than 10 minutes past the hour will be marked absent for that day.
 Late arrivals are not permitted on the days when quizzes/assessments are given.
 If you do arrive late for a quiz/assessment and are permitted to take the quiz/assessment you will not
be given additional time for completion.
 If you are coming from North Campus, it is your responsibility to get to South campus on time.
 Class announcements are given at the beginning of class and arriving late may make you miss
important class-related information. You are responsible for getting any information missed due to
tardiness.
 You are responsible for signing the attendance sheet at the start of each class.
 You are expected to attend all scheduled classes. However, on occasion something unforeseen may
prevent you from being able to attend class. This class is in an accelerated format; therefore, you are
allowed one unexcused absences this semester (no questions asked, no e-mail or note needed).
 Students exceeding the allowable absence may have a deduction of up to 5% from their final grade.
 Students are not permitted to miss class on the days when quizzes/assessment or discussion- based
assignments are scheduled. Unexcused absence on these days will lead to forfeiture of the points
assigned for the test or assignment.
 Points earned for group discussions/class worksheets/activities cannot be made up.
 Make-up quizzes will be given at the discretion of the instructor and student must notify the instructor
of impending absence prior to class.
 All make-up exams are given after the class exam. Unexcused absence on these days will lead to
forfeiture of the points assigned for the test or assignment.
 In cases of extreme illness or emergency that will require prolonged absence, you are responsible for
contacting Student Affairs. That office will contact your professors and make appropriate
recommendations.
 If you are absent, it is your responsibility to find out from other students what you missed and to make

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 up this work.

EXCUSED ABSENCES POLICY FOR UNIVERSITY-SANCTIONED EVENTS

 Excused absences are limited to University-Sanctioned Events (which follow the Excused Absence
Policy for University-Sanctioned Events as described in the West Chester University Undergraduate
Catalog), and absences due to serious illness or injury (physician note needed), or the death of family
members.
 Students are advised to carefully read and comply with the excused absences policy for university-
sanctioned events contained in the WCU Undergraduate Catalog.
 Please note that the “responsibility for meeting academic requirements rests with the student,” that this
policy does not excuse students from completing required academic work, and that professors can
require a “fair alternative” to attendance on those days that students must be absent from class in order
to participate in a University-Sanctioned Event.

ASSIGNMENTS

It is generally understood that students need to invest two hours of time outside of class for every
hour of class time. Therefore assignments, both reading and written, are given on a regular basis.
Reading assignments are listed on the topic outline. Additional readings pertinent to class discussion
may be used. Because reading assignments usually provide the basis for class discussion or
activities, readings should be completed before coming to class. You are responsible for ALL
readings; even if not covered in class.

WRITTEN ASSIGNMENTS
 Written Assignments are due on in class, or if indicated on D2L, on the dates listed in the
schedule. Check the D2L homepage for updates on due dates that may occur.
 All assignment submitted on D2L are due by 11PM on the due date unless otherwise
noted.
 All written assignments should be word processed unless otherwise indicated.
 Assignments are expected to be professionally presented. Grading will include proper
grammar, spelling, sentence structure, content, neatness, and presentation style.
 It is the student’s responsibility to ensure that all final submissions on D2L contain the
correct completed file, and that the file can be opened by the instructor.
 Files must be in a Microsoft WORD, EXCEL or POWERPOINT in a .doc or, docx.
Format. Mac users must ensure that their files can be opened in the above programs.
 Students will be graded on the final file submitted, and the instructor will not accept
resubmission if an incorrect document is submitted. Your final post will be graded – no
exceptions.
 Late assignments will not be accepted. In rare cases that late assignments are accepted,
they will lose 5 points for each day it is late, unless the student has a University
acceptable written excuse or prior authorization from the instructor.
 Assignments will NOT be accepted if more than one week late.

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  You should receive an email confirmation of submissions. If you do not receive a
confirmation contact me immediately via email and attach the assignment BEFORE the
due date and time.
 Assignments will be graded and returned within a two week period after the due date.

DESIRE TO LEARN (D2L)

 D2L will be used extensively for this course.
 Check D2L DAILY
 The syllabus, schedule, external readings and quizzes / exams and important
announcements may be posted on D2L.
 Familiarize yourself with D2L so that you can begin using it immediately.

PHONE/LAPTOP POLICY
 Laptops are permitted for note taking and research during class.
 If the student uses a laptop for reasons other than those listed above (e.g., facebook,
checking e-mail, etc.) they will not be allowed to use a laptop in class for the rest of the
semester.
 Cell phones and laptops are not permitted to be out during exams.
 If your phone is taken out during an exam, you will receive a 0 for the exam.
 Cell phone use is not permitted in class. Please turn your phone on SILENT before class
begins, not on low or vibrate as this is distracting for your classmates.
 Students who choose to text or answer their phones during class will lose 5 points off of
their final grade for each incident.
 If you have an emergency situation during class that necessitates the use of a cell phone,
please discuss it with me in advance.

ACADEMIC INTEGRITY/VIOLATION OF STUDENT CONDUCT

 It is the responsibility of each student to adhere to the university’s standards for academic
integrity.
 Violations of academic integrity include any act that violates the rights of another student
in academic work, that involves misrepresentation of your own work, or that disrupts the
instruction of the course.
 Other violations include (but are not limited to): cheating on assignments or
examinations; plagiarizing, which means copying any part of another’s work and/or using
ideas of another and presenting them as one’s own without giving proper credit to the
source; selling, purchasing, or exchanging of term papers; falsifying of information; and
using your own work from one class to fulfill the assignment for another class without
significant modification.
 Proof of academic misconduct can result in the automatic failure and removal from this
course.
 For questions regarding Academic Dishonesty, the No‐Grade Policy, Sexual Harassment,
or the Student Code of Conduct, students are encouraged to refer to their major

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 department’s handbook, the Undergraduate Course Catalogue, the Ram’s Eye View, or
the University Web Site.
 Please understand that improper conduct in any of these areas will not be tolerated and
may result in immediate ejection from the class.

AMERICANS WITH DISABILITIES ACT

 If you have a disability that requires accommodations under the Americans with
Disabilities Act (ADA), you must work the West Chester University’s Services for
Students with Disabilities (OSSD).
 Once you meet with the OSSD you will receive a letter of accommodation if deemed
necessary.
 You must present the letter of accommodation to all instructors.
 Please present your letter of accommodations, and meet with me as soon as possible so
that I can support your success in an informed manner.
 Accommodations cannot be granted retroactively.
 The OSSD is located at 223 Lawrence Center
 Hours of operation are Monday – Friday 8:30 a.m. – 4:30 p.m.
 Their phone number is 610-436-2564, their fax number is 610-436-2600,
 Their email address is ossd@wcupa.edu, and their website is at
www.wcupa.edu/ussss/ossd.

NO GRADE POLICY

 An “NG” will be assigned to a student only under extreme conditions such as medical or
other emergencies.
 An “NG” will not be given to students who need extensions to complete exams or
projects without valid reasons.
 If an NG is assigned, it is the student’s responsibility to make arrangements with the
instructor for completion of required exam/projects within the first nine weeks of the next
semester. If required projects/exams are not completed within nine weeks the “NG”
automatically changes to an “F” grade.
WEATHER POLICY

 Please look on your D2L account and email for communication if there is a weather
related cancellation.
 In the event that school is closed for a weather emergency, make-up work will be sent via
D2L for your on-going participation.
 Assignments given for weather closing will count towards your attendance grade.

EMERGENCY PREPAREDNESS
 All students are encouraged to sign up for the University’s free WCU ALERT service,
which delivers official WCU emergency text messages directly to your cell phone.
 For more information and to sign up, visit www.wcupa.edu/wcualert.

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  To report an emergency, call the Department of Public Safety at 610-436-3311\

TITLE IX
 West Chester University and its faculty are committed to assuring a safe and productive
educational environment for all students.
 In order to meet this commitment and to comply with Title IX of the Education
Amendments of 1972 and guidance from the Office for Civil Rights, the University requires
faculty members to report incidents of sexual violence shared by students to the University's
Title IX Coordinator, Ms. Lynn Klingensmith.
 The only exceptions to the faculty member's reporting obligation are when incidents of
sexual violence are communicated by a student during a classroom discussion, in a
writing assignment for a class, or as part of a University-approved research project.
 Faculty members are obligated to report sexual violence or any other abuse of a student who
was, or is, a child (a person under 18 years of age) when the abuse allegedly occurred to the
person designated in the University protection of minors policy.
 Information regarding the reporting of sexual violence and the resources that are available to
victims of sexual violence is set forth at the webpage for the Office of Social Equity at 
 http://www.wcupa.edu/_admin/social.equity/.

BIBLIOGRAPHY

 Blanchard, K, Fowler, S, &Hawkins, L (2005). Self-Leadership and The One Minute Manager.

HarperCollins Publishers Inc., New York, NY.

 Bureau of Labor Statistics: Occupational Outlook Handbook. Dietitians and Nutritionists.

http://www.bls.gov/ooh/healthcare/dietitians-and-nutritionists.htm. Last accessed on September

4, 2015.

 Bureau of Labor Statistics: Occupational Outlook Handbook. Food Service Managers.

http://www.bls.gov/ooh/management/food-service-managers.htm. Last accessed on September

4, 2015.

 Johnson, S. (2014). Peaks and Valleys. Atria Books. New York, NY.

 Keirsey, D. (1998). Please Understand Me II. Prometheus Nemesis Book Co., Del Mar, CA.

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 Louzes, JM & Posner, BZ. (2011). The Five Practices of Exemplary Leadership (3rd ed). Wiley

& Sons, Inc, Hoboken NJ.

 Lundin, S., Paul, H., & Christensen, J. (2000). Fish! Hyperion. New York, NY.

Tentative Spring 2016 In-Class Schedule

Online assignments can be found in the weekly modules on D2L

Week Topic Chapter

1-17 - Week One Course Introduction 1

Systems Theory

1-24 – Week Two Foodservice Systems Model 9

Exam

Scope of Practice

Management Principles

 Mission and Vision

Statement

1-31 – Week Three Mission/Vision Statement Due 9

Management Principles

 Keirsey Temperament
Sorter

 SWOT Analysis

2-7- Week Four SWOT Analysis Due 9

Management Principle

 Policy and Procedures

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2-14 – Week Five Policy and Procedures Due 12

Management of Human
Resources

 Job
Description/Specificati
on

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2-21- Week Six Job Description/Spec Due 12

Management of Human
Resources

 Facility Scheduling

2-28 – Week Seven Facility Scheduling Due

Course Wrap up Introduction

to NTD 417

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