Operations Management

Course Code: (EM-521)

Assignment on
Reflection on operations management practices in the superstores of Bangladesh

Submitted to Submitted by

Dr. Md. Mesbah Uddin Touker Ahmed Rana

Associate Professor ID No: 3-22-01-057
Department of Management Md. Murad Hassan
University of Dhaka ID No: 3-22-01-071
Md. Mahafuzur Rahman
ID No: 3-22-01-059
M. Sajjad Hossain
ID No: 3-22-01-022
Date: March 4, 2023
Operational Management
of Swapno Supershop
 Introduction
Swapno Supershop is a leading retail
chain in Bangladesh that has gained
popularity for its efficient operation
management process. The company's
focus on operational excellence has
enabled it to provide superior
customer service and meet the
growing demand of customers across
the country.
 Inventory
Management
One of the critical components
of Swapno Supershop's
operation management process
is its inventory management
system. The company uses
advanced technology to track its
inventory levels in real-time and
ensure that it maintains optimal
stock levels to meet customer
demand. This helps to reduce
stockouts and ensures that
customers always find what
they need in-store.
 It has a robust supply chain
management system that
ensures timely delivery of
products to its stores. The
company works with a
network of suppliers and
Supply manufacturers to source
products at competitive
Chain prices and maintain
consistent quality standards.
Management The supply chain
management system is
designed to minimize lead
times and ensure that
products are available in-
store when customers need
them.
 Store Operation

Swapno Supershop's store operations are designed to provide customers with a seamless
shopping experience. The company uses technology to optimize its store layouts, ensuring
that customers can easily navigate through the store and find what they need. The staff is
well-trained and knowledgeable, ensuring that customers receive prompt and efficient
service.
 Conclusion
Swapno Supershop's operation
management process is a key factor in
the company's success. The focus on
inventory management, supply chain
management, store operations, and
online ordering and delivery has enabled
the company to provide superior
customer service and meet the growing
demand of customers in Bangladesh. By
continuing to invest in operational
excellence, Swapno Supershop is well-
positioned to maintain its leadership
position in the retail industry in
Bangladesh.