KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .738

Approx. Chi-Square 104.747

Bartlett's Test of Sphericity df 15

Sig. .000

Anti-image Matrices

Q1 Q2 Q3 Q4 Q5 Q6

Q1 .966 .119 -.016 -.052 .075 -.059

Q2 .119 .764 .019 -.175 -.085 -.136

Q3 -.016 .019 .742 -.031 -.254 -.116

Anti-image Covariance
Q4 -.052 -.175 -.031 .621 -.212 -.169

Q5 .075 -.085 -.254 -.212 .606 -.025

Q6 -.059 -.136 -.116 -.169 -.025 .767

Q1 .429a .139 -.019 -.067 .098 -.069

Q2 .139 .774a .025 -.254 -.125 -.177

Q3 -.019 .025 .727a -.046 -.379 -.154

Anti-image Correlation
Q4 -.067 -.254 -.046 .740a -.345 -.245

Q5 .098 -.125 -.379 -.345 .712a -.037

Q6 -.069 -.177 -.154 -.245 -.037 .793a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Q1 1.000 .918
Q2 1.000 .471
Q3 1.000 .427
Q4 1.000 .613
Q5 1.000 .603
Q6 1.000 .476

Extraction Method: Principal

Component Analysis.
 Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 2.464 41.070 41.070 2.464 41.070 41.070

2 1.043 17.377 58.446 1.043 17.377 58.446
3 .867 14.454 72.900
4 .657 10.948 83.849
5 .554 9.241 93.089
6 .415 6.911 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component

1 2

Q1 -.109 .952
Q2 .640 -.248
Q3 .638 .142
Q4 .779 .082
Q5 .775 -.043
Q6 .655 .215

Extraction Method: Principal

Component Analysis.
a. 2 components extracted.

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .750

Approx. Chi-Square 101.726

Bartlett's Test of Sphericity df 10

Sig. .000

Anti-image Matrices

Q2 Q3 Q4 Q5 Q6

Anti-image Covariance Q2 .779 .021 -.173 -.097 -.132

Q3 .021 .742 -.032 -.255 -.118

 Q4 -.173 -.032 .624 -.210 -.174

Q5 -.097 -.255 -.210 .612 -.021

Q6 -.132 -.118 -.174 -.021 .771

Q2 .796 a
.028 -.248 -.140 -.170

Q3 .028 .726 a
-.047 -.379 -.156

Anti-image Correlation Q4 -.248 -.047 .746a -.341 -.250

Q5 -.140 -.379 -.341 .715 a

-.031

Q6 -.170 -.156 -.250 -.031 .799a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Q2 1.000 .403
Q3 1.000 .410
Q4 1.000 .611
Q5 1.000 .598
Q6 1.000 .436

Extraction Method: Principal

Component Analysis.

Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 2.457 49.143 49.143 2.457 49.143 49.143

2 .871 17.423 66.566
3 .689 13.783 80.349
4 .563 11.256 91.605
5 .420 8.395 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component

Q2 .635
Q3 .640
Q4 .782
Q5 .773
Q6 .660

Extraction Method:
Principal Component
Analysis.
a. 1 components
extracted.

KUALITAS PRODUK

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .642

Approx. Chi-Square 88.684

Bartlett's Test of Sphericity df 21

Sig. .000

Anti-image Matrices

Q7 Q8 Q9 Q10 Q11 Q12 Q13

Q7 .666 -.309 -.180 .119 .102 -.070 -.020

Q8 -.309 .701 -.035 .052 -.063 -.002 -.131

Q9 -.180 -.035 .766 -.205 -.019 -.026 -.150

Anti-image Covariance Q10 .119 .052 -.205 .818 -.044 -.183 -.090

Q11 .102 -.063 -.019 -.044 .942 -.073 -.105

Q12 -.070 -.002 -.026 -.183 -.073 .855 -.149

Q13 -.020 -.131 -.150 -.090 -.105 -.149 .789

Q7 .571a -.452 -.252 .162 .129 -.093 -.028

Q8 -.452 .620a -.048 .069 -.077 -.003 -.176

Q9 -.252 -.048 .686a -.259 -.023 -.032 -.194

Anti-image Correlation Q10 .162 .069 -.259 .580a -.051 -.219 -.112

Q11 .129 -.077 -.023 -.051 .615a -.082 -.122

Q12 -.093 -.003 -.032 -.219 -.082 .711a -.181

Q13 -.028 -.176 -.194 -.112 -.122 -.181 .739a

a. Measures of Sampling Adequacy(MSA)

 Communalities

Initial Extraction

Q7 1.000 .732
Q8 1.000 .658
Q9 1.000 .465
Q10 1.000 .576
Q11 1.000 .226
Q12 1.000 .416
Q13 1.000 .487

Extraction Method: Principal

Component Analysis.

Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 2.137 30.530 30.530 2.137 30.530 30.530

2 1.422 20.317 50.847 1.422 20.317 50.847
3 .952 13.600 64.447
4 .785 11.210 75.657
5 .674 9.626 85.283
6 .594 8.487 93.770
7 .436 6.230 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component

1 2

Q7 .596 -.614
Q8 .615 -.529
Q9 .680 .052
Q10 .376 .659
Q11 .244 .408
Q12 .531 .366
Q13 .678 .168

Extraction Method: Principal

Component Analysis.
a. 2 components extracted.

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .662

Approx. Chi-Square 49.854

Bartlett's Test of Sphericity df 15

Sig. .000

Anti-image Matrices

Q8 Q9 Q10 Q11 Q12 Q13

Q8 .880 -.159 .139 -.019 -.044 -.176

Q9 -.159 .818 -.189 .009 -.049 -.167

Q10 .139 -.189 .840 -.066 -.176 -.089

Anti-image Covariance
Q11 -.019 .009 -.066 .958 -.064 -.104

Q12 -.044 -.049 -.176 -.064 .862 -.152

Q13 -.176 -.167 -.089 -.104 -.152 .790

Q8 .569a -.187 .161 -.021 -.051 -.212

Q9 -.187 .675a -.228 .010 -.058 -.207

Q10 .161 -.228 .608a -.073 -.207 -.109

Anti-image Correlation
Q11 -.021 .010 -.073 .738a -.070 -.119

Q12 -.051 -.058 -.207 -.070 .717a -.184

Q13 -.212 -.207 -.109 -.119 -.184 .691a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Q8 1.000 .773
Q9 1.000 .457
Q10 1.000 .651
Q11 1.000 .173
Q12 1.000 .437
Q13 1.000 .550

Extraction Method: Principal

Component Analysis.
 Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 1.950 32.502 32.502 1.950 32.502 32.502

2 1.091 18.175 50.677 1.091 18.175 50.677
3 .946 15.764 66.442
4 .783 13.045 79.487
5 .638 10.629 90.116
6 .593 9.884 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component

1 2

Q8 .430 .766
Q9 .663 .135
Q10 .555 -.586
Q11 .363 -.202
Q12 .609 -.256
Q13 .717 .189

Extraction Method: Principal

Component Analysis.
a. 2 components extracted.

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .683

Approx. Chi-Square 37.725

Bartlett's Test of Sphericity df 10

Sig. .000

Anti-image Matrices

Q9 Q10 Q11 Q12 Q13

Anti-image Covariance Q9 .847 -.175 .006 -.059 -.215

 Q10 -.175 .863 -.064 -.174 -.066

Q11 .006 -.064 .958 -.065 -.113

Q12 -.059 -.174 -.065 .865 -.169

Q13 -.215 -.066 -.113 -.169 .827

Q9 .665 a
-.204 .006 -.069 -.257

Q10 -.204 .694a -.071 -.202 -.078

Anti-image Correlation Q11 .006 -.071 .720 a

-.072 -.126

Q12 -.069 -.202 -.072 .699a -.200

Q13 -.257 -.078 -.126 -.200 .668a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Q9 1.000 .416
Q10 1.000 .409
Q11 1.000 .147
Q12 1.000 .408
Q13 1.000 .476

Extraction Method: Principal

Component Analysis.

Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 1.855 37.107 37.107 1.855 37.107 37.107

2 .948 18.954 56.061
3 .812 16.247 72.308
4 .768 15.358 87.666
5 .617 12.334 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component

1
Q9 .645
Q10 .640
Q11 .383
Q12 .638
Q13 .690

Extraction Method:
Principal Component
Analysis.
a. 1 components
extracted.

HARGA

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .540

Approx. Chi-Square 12.907

Bartlett's Test of Sphericity df 3

Sig. .005

Anti-image Matrices

Q14 Q15 Q16

Q14 .889 -.075 -.279

Anti-image Covariance Q15 -.075 .978 -.085

Q16 -.279 -.085 .887

Q14 .529a
-.080 -.314

Anti-image Correlation Q15 -.080 .658a -.091

Q16 -.314 -.091 .529a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Q14 1.000 .587

Q15 1.000 .214
Q16 1.000 .595
Extraction Method: Principal
Component Analysis.

Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 1.396 46.535 46.535 1.396 46.535 46.535

2 .928 30.943 77.478
3 .676 22.522 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component

Q14 .766
Q15 .463
Q16 .771

Extraction Method:
Principal Component
Analysis.
a. 1 components
extracted.

LOKASI

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .640

Approx. Chi-Square 61.991

Bartlett's Test of Sphericity df 6

Sig. .000

Anti-image Matrices

Q17 Q18 Q19 Q20

Anti-image Covariance Q17 .928 -.085 -.097 -.008

 Q18 -.085 .618 -.333 -.092

Q19 -.097 -.333 .606 -.128

Q20 -.008 -.092 -.128 .893

Q17 .810 a
-.112 -.129 -.009

Q18 -.112 .606 a

-.544 -.124
Anti-image Correlation
Q19 -.129 -.544 .601a -.175

Q20 -.009 -.124 -.175 .796a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Q17 1.000 .233

Q18 1.000 .684
Q19 1.000 .704
Q20 1.000 .320

Extraction Method: Principal

Component Analysis.

Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 1.940 48.510 48.510 1.940 48.510 48.510

2 .908 22.695 71.205
3 .756 18.895 90.100
4 .396 9.900 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa

Component

Q17 .483
Q18 .827
Q19 .839
Q20 .565
Extraction Method:
Principal Component
Analysis.
a. 1 components
extracted.

KEPUASAN KONSUMEN

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .665

Approx. Chi-Square 60.328

Bartlett's Test of Sphericity df 6

Sig. .000

Anti-image Matrices

Q21 Q22 Q23 Q24

Q21 .752 -.120 -.193 -.180

Q22 -.120 .832 -.235 .083

Anti-image Covariance
Q23 -.193 -.235 .666 -.224

Q24 -.180 .083 -.224 .788

Q21 .722a
-.152 -.273 -.234

Q22 -.152 .632a -.315 .103

Anti-image Correlation
Q23 -.273 -.315 .648a -.309

Q24 -.234 .103 -.309 .651a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Q21 1.000 .567

Q22 1.000 .336
Q23 1.000 .665
Q24 1.000 .429

Extraction Method: Principal

Component Analysis.
 Total Variance Explained

Component Initial Eigenvalues Extraction Sums of Squared Loadings

Total % of Variance Cumulative % Total % of Variance Cumulative %

1 1.997 49.923 49.923 1.997 49.923 49.923

2 .912 22.797 72.719
3 .602 15.044 87.764
4 .489 12.236 100.000

Extraction Method: Principal Component Analysis.

Component Matrixa
Component

Q21 .753
Q22 .580
Q23 .815
Q24 .655

Extraction Method:
Principal Component
Analysis.
a. 1 components
extracted.
VALIDITAS DAN RELIABILITAS
KUALITAS LAYANAN

Case Processing Summary

N %

Valid 100 100.0

Cases Excludeda 0 .0

Total 100 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

.765 6

Item-Total Statistics

Scale Mean if Scale Variance Corrected Item- Cronbach's

Item Deleted if Item Deleted Total Correlation Alpha if Item
Deleted

Q2 39.72 21.517 .507 .752

Q3 39.68 19.594 .580 .726
Q4 39.85 19.058 .695 .708
Q5 39.79 20.248 .671 .726
Q6 39.60 20.828 .574 .739
TOTAL 19.86 6.142 .966 .732

KUALITAS PRODUK

Case Processing Summary

N %

Valid 100 100.0

Cases Excludeda 0 .0

Total 100 100.0

a. Listwise deletion based on all variables in the
procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

.676 6

Item-Total Statistics

Scale Mean if Scale Variance Corrected Item- Cronbach's

Item Deleted if Item Deleted Total Correlation Alpha if Item
Deleted

Q9 43.13 15.225 .538 .626

Q10 43.49 15.525 .436 .642
Q11 43.64 15.748 .344 .658
Q12 43.15 15.907 .475 .645
Q13 43.24 15.073 .567 .620
TOTAL 19.15 3.886 .902 .554

HARGA

Case Processing Summary

N %

Valid 100 100.0

Cases Excluded a
0 .0

Total 100 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

.758 4
 Item-Total Statistics

Scale Mean if Scale Variance Corrected Item- Cronbach's

Item Deleted if Item Deleted Total Correlation Alpha if Item
Deleted

Q14 19.87 4.680 .546 .722

Q15 19.96 5.049 .403 .775
Q16 19.92 4.438 .574 .704
TOTAL 11.95 1.624 1.000 .413

LOKASI

Case Processing Summary

N %

Valid 100 100.0

Cases Excludeda 0 .0

Total 100 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

.772 5

Item-Total Statistics

Scale Mean if Scale Variance Corrected Item- Cronbach's

Item Deleted if Item Deleted Total Correlation Alpha if Item
Deleted

Q17 27.75 13.018 .416 .774

Q18 27.67 11.698 .683 .717
Q19 27.84 11.227 .707 .702
Q20 27.97 12.373 .487 .756
TOTAL 15.89 3.856 1.000 .629
KEPUASAN KONSUMEN

Case Processing Summary

N %

Valid 100 100.0

Cases Excludeda 0 .0

Total 100 100.0

a. Listwise deletion based on all variables in the

procedure.

Reliability Statistics

Cronbach's N of Items
Alpha

.779 5

Item-Total Statistics

Scale Mean if Scale Variance Corrected Item- Cronbach's

Item Deleted if Item Deleted Total Correlation Alpha if Item
Deleted

Q21 24.58 14.367 .647 .729

Q22 25.17 15.557 .490 .767
Q23 25.18 14.452 .702 .724
Q24 24.75 15.280 .539 .757
TOTAL 14.24 4.770 1.000 .658
UJI NORMALITAS

UJI MULTI

Coefficientsa

Model Unstandardized Coefficients Standardized t Sig.

Coefficients

B Std. Error Beta

(Constant) -3.004 2.622 -1.145 .255

X1 .442 .094 .431 4.684 .000

1 X2 .234 .098 .210 2.400 .018

X3 -.124 .105 -.108 -1.174 .243

X4 .213 .088 .211 2.419 .017

a. Dependent Variable: Y
UJI HETERO
ALAT ANALISIS DATA

REGRESI SEDERHANA

Correlations

X1 X2 X3 X4 Y

Pearson Correlation 1 .054 .309** .024 .414**

X1 Sig. (2-tailed) .597 .002 .809 .000

N 100 100 100 100 100

Pearson Correlation .054 1 -.033 .044 .246*
X2 Sig. (2-tailed) .597 .742 .663 .014
N 100 100 100 100 100
Pearson Correlation .309** -.033 1 -.016 .015
X3 Sig. (2-tailed) .002 .742 .873 .883
N 100 100 100 100 100
Pearson Correlation .024 .044 -.016 1 .233*
X4 Sig. (2-tailed) .809 .663 .873 .020
N 100 100 100 100 100
Pearson Correlation .414** .246* .015 .233* 1

Y Sig. (2-tailed) .000 .014 .883 .020

N 100 100 100 100 100

**. Correlation is significant at the 0.01 level (2-tailed).

*. Correlation is significant at the 0.05 level (2-tailed).

REGRESI LINIER BERGANDA

Model Summaryb

Model R R Square Adjusted R Std. Error of the

Square Estimate

1 .527 a
.277 .247 .887

a. Predictors: (Constant), X4, X3, X2, X1

b. Dependent Variable: Y
 Variables Entered/Removeda

Model Variables Variables Method

Entered Removed

1 X4, X3, X2, X1 b

. Enter

a. Dependent Variable: Y
b. All requested variables entered.

Coefficientsa

Model Unstandardized Coefficients Standardized t Sig. Collinearity Statistics

Coefficients

B Std. Error Beta Tolerance VIF

(Constant) -3.004 2.622 -1.145 .255

X1 .442 .094 .431 4.684 .000 .899 1.112

1 X2 .234 .098 .210 2.400 .018 .993 1.007

X3 -.124 .105 -.108 -1.174 .243 .901 1.109

X4 .213 .088 .211 2.419 .017 .997 1.003

a. Dependent Variable: Y

UJI T

Coefficientsa

Model Unstandardized Coefficients Standardized t Sig. Collinearity Statistics

Coefficients

B Std. Error Beta Tolerance VIF

(Constant) -3.004 2.622 -1.145 .255

X1 .442 .094 .431 4.684 .000 .899 1.112

1 X2 .234 .098 .210 2.400 .018 .993 1.007

X3 -.124 .105 -.108 -1.174 .243 .901 1.109

X4 .213 .088 .211 2.419 .017 .997 1.003

a. Dependent Variable: Y
UJI F

ANOVAa

Model Sum of Squares df Mean Square F Sig.

Regression 28.686 4 7.171 9.120 .000b

1 Residual 74.704 95 .786

Total 103.390 99

a. Dependent Variable: Y
b. Predictors: (Constant), X4, X3, X2, X1