Mohammed Mukram Ali

Mobile no. +91 7386505690

E-mail ID: mukrama065@gmail.com

CAREER OBJECTIVE:
To become a successful professional in the field of technology and to work in an innovative and
competitive work atmosphere, being on par with the latest in Information technology. Contribute
substantially to achieve corporate objectives within stringent deadlines.

EDUCATION QUALIFICATION

B. Tech (Bachelor of Technology-First Class) from Jawaharlal Nehru Technological University,

Hyderabad.

PROFESSIONAL EXPERIENCE
* Working as “IT Support Engineer” at Nextgen Techies, Hyderabad from January 2020 till
present.

ROLES AND RESPONSIBILITIES

* Addressing user tickets regarding hardware, software, and networking.
* Walking customers through installing applications and computer peripherals.
* Asking targeted questions to diagnose problems.
* Guide users with simple, step by step instructions.
* Conduct remote troubleshooting.
* Test alternative pathways until the issue is resolved.
* Customize desktop applications to meet user needs.
* Direct unresolved issues to next level of support personnel.
* Works closely with vendors and managed services to maintain systems and services, manage
change, and deploy new systems and services.
* Works independently in troubleshooting and providing solutions to unresolved hardware and
software problems through trouble-ticket system.
* Setup desktop computers and peripherals and test network connections.
* Act as an escalation resource to the Help Desk, Site Administrators and Network Operations
Center to assist with issues affecting endpoints.
* Troubleshooting of all desktop related issues.
* Analyzing and tracking of issues.
SKILL SET
* Excellent interpersonal skills and an ability to establish credibility quickly.
* Configuring & Maintaining Active Directory (DHCP, DNS, User Accounts) etc.
* Deployment & Management of LAN with Workgroup & Domain. Understanding of Copper
Cabling, Rack & Stack in DC.
* Configure Static Routing, Default Routing, and Dynamic Routing (RIP V1/V2, EIGRP, OSPF,
BGP).
* Configure VLAN, Trunking, VTP, Port Security and Implementing, Spanning Tree Protocol
(STP) with (Port fast / PVSTP/ RSTP), Ether channel with (PAGP/LACP).
* Good technical knowledge, skills and hands on experience of Software - Windows 10,11 O/S,
Windows Server 2012 & 2016, Office 365, VPN and Cloud Computing like AWS.
* Excellent knowledge of OSI, TCP/IP, IP Addressing with Subnetting.
* Installation, Configuration and Management of Cisco Routers and Switches.
* Configuration & Management of Linux Servers file, folders, directories.

HANDS ON NETWORK DEVICES

* Routers : Cisco 1700 Series, 2600 Series, 2800 Series, 3600 Series
* Switches : Cisco 1900 Series, 2900 Series, 3550/3560 4500/6500 Series
* Ticketing Tools : Service-Now

PERSONAL DETAILS

Date of Birth : 02-10-1995

Linguistic Ability : English, Hindi, Urdu, Telugu

Local Address : Alhasnath Colony, Tolichowki, Hyderabad