MODULE PLAN

DAK GHAR NIRYAT KENDRA

• Course objective and Description:
Dak Ghar Niryat Kendra encourages small producers, artisans & MSME to export
their International Mail Products through India Post by providing packaging solutions
and necessary guidelines to the exporters.

This programme is designed to equip the Postal Officials working in DNK with
Rules, Regulations and procedure relating to handling of International Mails. On
completion of the training, Postal Officials will be able to handle the end-to-end
workflow of DNK and assist the customers for hassle free export of goods.

This training programme also aims at facilitating the exporters to Register in DNK
Portal, booking their articles and enlightens the customers about the benefits of their
association with India Post.

Sl Module Level Watch Think DO Explore Test Objective Duration

No. (In Minutes)
1 Introduction to 1 Video Full form of DNK and N/A SOP on DNK Basic Course Video
DNK it’s meaning 15.9.2022 introduction : 07.13
to DNK Test : Nil
2 International 1 Video List out minimum 3 Browse www. India Post Link 10 Brief Course Video
Mails-product ways of sending indiapost.gov.in questions introduction : 07.35
and services International Parcel about Test :10
products
and services
available
3 Make-Up of 1 Video Recollect the best Prepare label Standardization of 5 Standard to Course Video
International addressing/labelling for parcel Mail questions be followed : 07.41
Mails practices for parcel in Test : 5
addressing
and labelling
4 Parcel Packing 1&2 Video The equipment’s Demo for Material 5 Information Course Video
Unit required for effective packing Prepared by PTC questions about the : 06.21
handling of parcel in Mysuru facilities Test : 5
Parcel Packing unit available for
Parcel
Packaging
5 Offices Handling 1 Video Try to recall the N/A PO Guide Part-II 7 Information Course Video
international Offices handling questions about : 05.48
Mails International Articles various units Test : 5
handling
International
Mails
6 Pre-requisite for 1 Video List out minimum 3 N/A CEPT User Guide 6 Information Course Video
enrolment pre-requisites Reading Material questions and : 07.30
facilitation
to the 02.43
customer for
registration 04.21
to DNK and
generation 08.37
of IEC Test : 5
7 Registration in 1 Video Try to recall the Login to Portal CEPT User Guide Guide the Course Video
 DNK Portal Portal address customer to : 10.35
register in Test : Nil
customer
portal
8 Booking Parcel 1 Video List the important Practical Demo CEPT user Guide Providing Course Video
in DNK Portal fields which with dummy information : 06.45
customer should fill customer [to to the Test Nil
be created by customer to
CEPT] book the
article
through
Customer
Portal
9 Vital checks to 2 Video List the check to be Practical Demo N/A 5 Develop the Course Video
be made by made by Customer at Questions Skill to book : 06.48
Counter PA the time of booking International Test : 5
while booking of International Mail Article
international
articles
10 Insurance 2 Video List the products for Demo closure Reading Material 5 Awareness Course Video
Facilities for which insurance is of insured questions about : 08.01
Foreign Mails covered and what is parcel insuring the Test : 5
the charges articles
applicable
11 Knowledge of 2 Video List out minimum 5 Case Studies India Post Link 3 Providing Course Video
Prohibited prohibited items PO Guide -Part II questions information : 04.46
items common for all on Test : 3
countries prohibited
articles
12 Inducting 2 7 Minutes Describe how the Practical Demo CEPT user Guide Procedure Course Video
booked articles video POS system will be with dummy Reading Material to be : 06.48
in POS providing the article user [To be followed to Test : 3
booking data created by induct the
 CEPT] article
booked
through
portal
13 Booking of 2&3 Video Describe when Practical Demo Reading Material 5 Procedure Course Video
Retail Articles CN22/CN23 will be in POS questions to be : 11.50
through POS applicable followed to Test : 5
book
Foreign
Articles
14 International 1 Video URL for tracking Practical Demo India post 6 Awareness Course Video
Mails Tracking Website Questions about : 08.05
tracking the Test : 10
article
15 Grievance 1&2 Video Try to recall the N/A Reading Material 5 Information Course Video
Handling complaint matrix questions on different : 09.22
channels Test : 5
available for
grievance
handling
16 Role of Export 2&3 Video List out 5 Roles of EE N/A Reading Material 3 Information Course Video
Executive at questions about the : 05.43
DNK role of Test : 5
Export
Executive
17 Processing of 1 Video Recollect the flow Practical Demo Reading Material 5 Awareness Course Video
International involved in Questions about : 09.38
Mails International Mail overall
Processing process flow 05.51
of Test : 5
International
Mail
Total Time 234.98