LEARNING MODULE

TVET-PROGRAMME TITLE: : IT SUPPORT SERVICE LEVEL II

MODULE TITLE : Participating in Workplace Communication

MODULE CODE: IS ITS2 M01 0527

NOMINAL DURATION: 18HRS

MODULE DESCRIPTION: The module is designed to develop the necessary knowledge, skills and attitude of the
trainees to the standard required by the occupation. The contents of this program are in line with the occupational
standard.
The prime objective of this training program is to equip the trainees with the identified competences specified in the
OS. Graduates are therefore, expected to Operate Database Application, Update and Document Operational
Procedures, Administrate Network and Hardware Peripherals, Care for Network and Computer Hardware, Access
and Use Internet, Implement Maintenance Procedures, Maintain Equipment and Consumables, Apply Problem
Solving Techniques to Routine Malfunction, Participate in Workplace Communication, Work in Team Environment,
Develop Business Practice, Standardizing and Sustaining 3S accordance with the performance criteria described in
the OS.

LEARNING OUTCOMES:
At the end of the module the learner will be able to:

MODULE CONTENTS:
Introduction to the Module
LO1 LO1 Prepare for work
1.1. Using work instructions.
1.2. Reading and interpreting Job specifications.
1.3. OHS requirements.
1.4. Observing personal protection.
1.5. Identifying and checking safety equipment and tools.
1.6. Preparing and using tools and equipment.
LO2 …LO2 Standardize 3S
2.1 Preparing and using plan. .
2.2 Relevant procedures in standardizing 3s
2.3 Preparing and implementing tools and techniques.
2.4 Following Checklists for standardize activities
2.5 Reporting to relevant personnel
2.6 Keeping the workplace to the standard.
2.7 Avoiding problems

LEARNING METHODS:
For None Low Vision and Deaf Hard of hearing Physical
Impaired Blind impairment
Trainees
Lecture Provide audio Assign sign Speek loudly  Provide
discussion /video formats language Orientation on the
interpreter physical feature
of the work shop
Demonstration Provide special Show clear and Provide tutorial Assign peer
attention in the short method support trainees to assist
process of Conduct close
guidance follow up
Group discussion Brief the thematic Introduce the Conduct close Introduce the
issues of the trainees with follow up trainees with their
work other group Introduce the peers
member trainees with
other group
member
Exercise Conduct close Conduct close provide special Assign peer
follow up and follow up and attention in the trainees
guidance guidance process/ practical Use additional
Provide tutorial training nominal hours if
support if necessary
necessary
Individual prepare the Provide Provide Supporting and
assignment assignment briefing briefing facilitating
questions in large /orientation on /orientation on
text/Brail the assignment the assignment
ASSESSMENT METHODS:
Interview Use short and Use short and Speak loudly Use written
clear questioning clear questioning response as an
Time extension Time extension option for the
trainees
Written test Prepare the Prepare the Prepare the Time extension
exam in audio exam using short exam using short for trainees
format sentences, sentences, having severe
multiple choices, upper limb
True or False, impairment
matching and
short answers
Demonstration/O Brief the Provide activity- Provide activity Conduct close
bservation instruction or based/ practical based follow up
provide them in assessment assessment
large text method
Time extension

ASSESSMENT CRITERIA:
LO1 LEARNING OUTCOMES
At the end of the module, the trainee will be able to:
configuring and accessing the networking , Graduates are therefore, expected to Operate Database Application,
Update and Document Operational Procedures, Administrate Network and Hardware Peripherals, Care for Network
and Computer Hardware, Access and Use Internet, Implement Maintenance Procedures, Maintain Equipment and
Consumables, Apply Problem Solving Techniques to Routine Malfunction, Participate in Workplace Communication,
Work in Team Environment, Develop Business Practice, Standardizing and Sustaining 3S accordance with the
performance criteria described in the OS.
LO1 Prepare for work
Obtain and convey workplace information
• Specific and relevant information is accessed from appropriate sources
• Effective questioning , active listening and speaking skills are used to gather and convey information
• Appropriate medium is used to transfer information and ideas
• Appropriate non- verbal communication is used
• Appropriate lines of communication with supervisors and colleagues are identified and followed
• Defined workplace procedures for the location and storage of information are used
• Personal interaction is carried out clearly and concisely
LO2 Standardize 3S
Team meetings are attended on time
Own opinions are clearly expressed and those of others are listened to without interruption
Meeting inputs are consistent with the meeting purpose and established
protocols
Workplace interactions are conducted in a courteous manner
Questions about simple routine workplace procedures and matters
concerning working conditions of employment are asked and responded to
Meetings outcomes are interpreted and implemented

Annex Requirements

Item Recommended Ratio

Category/Item Description/ Specifications Quantity
No. (Item: Trainee)
A. Learning Materials
1. Textbook
2. Reference book
3.
B. Learning Facilities and Infrastructure
1. Lecture room 3*3
2. shop 3*4
3.
C. Consumable Materials
1. RJ45
2. Network cables Cat6e
3.
4.
5.
D. Tools and Equipments
1. RJ45 10 pcs
Dell, RAM 4Gb
2. Computer 3.40Ghz proc ,HDD 500Gb 20

8
3. Network media cables
Rolls
4. cutter For cutting the cables 10
5. testers For testing weather the 10
cables are properly
 operating

THANK YOU !!!!!!!!!!!!

Prepared by: Yohanis Yadeta
Department : Computer Science