CRESCENT BUSINESS SCHOOL

SYSTEM ANALYSIS AND DESIGN

REPORT SUBMITTED ON SAP

BY

HARISH.V

0929047

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 SYNOPSIS
CONTENT PG.NO
INTRODUCTION 3

DIFFERENT E-BUSINESS APPLICATIONS OF SAP 4

MAJOR ADVANTAGES AND DISADVANTAGES OF SAP 9

INNOVATION OF SAP PROGRAMS 10

CONCLUSION 11

SYSTEMS APPLICATIONS AND

PRODUCTS
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Introduction:
As the world's leading provider of business software, SAP delivers products and services that
help accelerate business innovation for the customers. Today, customers in more than 120
countries run SAP applications – from distinct solutions addressing the needs of small
businesses and midsize companies to suite offerings for global organizations.

Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader.
SAP currently has sales and development locations in more than 50 countries worldwide and
is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the
symbol "SAP."

In today's challenging business environment, best-run companies have clarity across all
aspects of their business, which allows them to act quickly with increased insight, efficiency,
and flexibility. By using SAP solutions, companies of all sizes – including small businesses
and midsize companies – can reduce costs, optimize performance, and gain the insight and
agility needed to close the gap between strategy and execution. To help the customers get the
most out of their IT investments so that they can maximize their business performance.

SAP defines business software as comprising enterprise resource planning and related
applications such as supply chain management, customer relationship management, product
life-cycle management, and supplier relationship management.

SAP Business Suite applications:

SAP Business Suite applications increase visibility across departments and business silos -
improving your ability to make clear business decisions and eliminating process bottlenecks.
It also provides better insight and visibility across organizations in improving operational
efficiency and effectiveness, and increase flexibility to address business change. SAP
Business Suite software provides best industry practices with industry-specific applications
and the core applications of SAP Business Suite are:

 SAP Customer Relationship Management

 SAP ERP (enterprise resource planning)
 SAP Product Lifecycle Management
 SAP Supply Chain Management
 SAP Supplier Relationship Management

1.SAP Customer Relationship Management:

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Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM)
application, part of the SAP Business Suite, not only helps to address the short-term
imperatives – to reduce cost and increase your decision-making ability – but can also help the
company to achieve differentiated capabilities in order to compete effectively over the long
term.

SAP Customer Relationship Management (SAP CRM) includes features and functions that
support core business processes in the following areas:

 Marketing – Analyze, plan, develop, and execute all marketing activities through all
customer interaction points. This central marketing platform empowers marketers
with complete business insights – enabling you to make intelligent business decisions
and to drive end-to-end marketing processes.
 Sales – Maintain focus on productive activity to acquire, grow, and retain profitable
relationships with functionality for sales planning and forecasting, territories,
accounts, contacts, activities, opportunities, quotations, orders, product configuration,
pricing, billing, and contracts.
 Service – Reduce the cost of service while enhancing customer satisfaction with
support for sales and marketing for service; service contract management; customer
service and support; return and depot repair; field service management; warranty and
claim management; installation and maintenance; parts logistics and finance; and
service analytics. Call centers, channel service, and e-service provide multiple
channels for service delivery.
 Partner channel management – Attain a more profitable and loyal indirect channel by
managing partner relationships and empowering channel partners. Improve processes
for partner recruitment, partner management, communications, channel marketing,
channel forecasting, collaborative selling, partner order management, channel service,
and analytics for partners and channel managers.
 Interaction center – Maximize customer loyalty, reduce costs, and boost revenue by
transforming your interaction center into a strategic delivery channel for marketing,
sales, and service efforts across all contact channels. Activities such as telemarketing,
telesales, customer service, multifunctional shared service, and interaction center
management are supported.
 Web channel – Increase sales and reduce transaction costs by turning the Internet into
a valuable sales, marketing, and service channel for businesses and consumers.
Increase profitability and reach new markets with functionality for e-marketing, e-
commerce, e-service, and Web channel analytics. Deploy these capabilities directly
against the SAP ERP application or with SAP CRM as a fully integrated customer
channel.
 Business communications management – Improve contact center and communication-
dependent business process effectiveness and reduce costs through SAP Business
Communications Management – an all-software, IP-based communications solution,
natively integrated with SAP CRM. Whether customers contact your company by
phone, e-mail, chat, text message, or fax, SAP Business Communications

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 Management routes the contact to the right person with the right skills, whether the
person is in the office or working remotely – all without the need for costly,
cumbersome hardware-based communications systems, significantly reducing total
cost of ownership.
 Real-time offer management – Advanced recommendation engine that optimizes any
decision-making process across all customer interaction channels, enabling you to
take the most appropriate next action to enhance customer relationships and maximize
your customers' lifetime value.

2. SAP ERP (enterprise resource planning):

A sound foundation is necessary to compete and win in the global marketplace. The SAP
ERP application supports the essential functions of your business processes and operations
efficiently and are tailored to meet the specific needs of a industry.

SAP ERP redefines enterprise resource planning – delivering role-based access to crucial
data, applications, and analytical tools. With SAP ERP, you can efficiently deal with business
challenges in the following areas:

 End-user service delivery – Ensure that your employees can readily access the critical
data, applications, and analytical tools they need to perform all their job functions
efficiently and effectively – while supporting a shared-services model for human
resources, finance, and other key processes. SAP ERP offers role-based access and
self-services. Plus, mobile applications from SAP enable employees in the field to
report time and expenses offline.
 SAP ERP Financials – Ensure compliance and predictability of business performance
– so your organization can gain a deeper financial insight across the enterprise and
tighten control of finances. SAP ERP Financials automates financial and management
accounting and financial supply chain management. The solution also provides
rigorous support for corporate-governance mandates such as Basel II and Sarbanes-
Oxley.
 SAP ERP Human Capital Management – Optimize your HR processes with a
complete, integrated, and global human capital management (HCM) solution. SAP
ERP provides this HCM solution for organizations of all sizes and in all industries.
You can maximize the potential of your workforce, while supporting innovation,
growth, and flexibility. The SAP ERP HCM solution automates talent management,
core HR processes, and workforce deployment – enabling increased efficiency and
better compliance with changing global and local regulations.
 SAP ERP Operations – Manage end-to-end procurement and logistics business
processes for complete business cycles – from self-service requisitioning to flexible
invoicing and payment – optimizing the flow of materials. SAP ERP Operations also
helps discrete and process manufacturers manage the entire life cycle of product
development and manufacturing. The solution automates the entire manufacturing

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 process and reduces costs by controlling and adapting the manufacturing process in
real time – and increases customer satisfaction by delivering higher-quality products.
 SAP ERP Corporate Services – Helps organizations manage their most cost-intensive
corporate functions by supporting and streamlining administrative processes in the
areas of real estate; enterprise assets; project portfolios; corporate travel; environment,
health, and safety compliance; quality; and global trade services. SAP ERP Corporate
Services is a complete and integrated solution that maximizes transparency and
control, while reducing financial and environmental risks and enhancing safety of
employees.
 Performance management – Support the entire life cycle of performance
management, delivering real-time, personalized measurements and metrics to improve
business insight and decision making. SAP ERP supports financial analytics,
operations analytics, and workforce analytics, as well as consolidated financial and
statutory reporting; planning, budgeting, and forecasting, strategy management and
scorecards, and risk management.

 SAP Product Lifecycle Management

3.SAP Product Lifecycle Management:

The SAP Product Lifecycle Management (SAP PLM) application provides you with a 360-
degree-support for all product-related processes - from the first product idea, through
manufacturing to product service. With the PLM software, you can:

 Create and deliver innovative products that fulfill or create market demand
 Optimize your product developing processes and systems to speed products to market
ensuring compliance to industry, quality and regulatory standards
 Become more agile than your competitors and able to react and take advantage of
market and competitive opportunities across your business networks

SAP PLM is part of the SAP Business Suite, which gives organizations the unique ability to
perform their essential business processes with modular software that is designed to work
with other SAP and non-SAP software. Organizations and departments in all sectors can
deploy SAP Business Suite software to address specific business challenges on their own
timelines and without costly upgrades.

SAP PLM supports core business processes in the following areas:

 Product management – Enables planning and decision making to align high-level

product plans and objectives with corporate growth strategies, supported by product
portfolio analysis and management.
 Product development and collaboration – Share critical information such as project
plans, technical drawings, product structures, product documentation, service
bulletins, audit results, and change orders across virtual teams.

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  Product data management – Encompasses comprehensive product master and
structure management, optimal recipe and specification control, proactive service and
maintenance management, and graphic visualization and publishing.
 Lifecycle management – Enables product compliance, product intelligence, product
costing, tool and workgroup integration, project and resource management, and
document management

4. SAP Supply Chain Management:

SAP Supply Chain Management (SAP SCM) enables collaboration, planning, execution, and
coordination of the entire supply network, empowering you to adapt your supply chain
processes to an ever-changing competitive environment.

SAP SCM is part of the SAP Business Suite, which gives organizations the unique ability to
perform their essential business processes with modular software that is designed to work
with other SAP and non-SAP software. Organizations and departments in all sectors can
deploy SAP Business Suite software to address specific business challenges on their own
timelines and without costly upgrades.

SAP SCM can help transform a linear, sequential supply chain into a responsive supply
network – in which communities of customer-centric, demand-driven companies share
knowledge, intelligently adapt to changing market conditions, and proactively respond to
shorter, less predictable life cycles. SAP SCM provides broad functionality for enabling
responsive supply networks and integrates seamlessly with both SAP and non-SAP software.
The application:

 Delivers planning and execution functions that are integrated by design

 Supports best practices and provides preconfigured software for enabling
collaborative business, accelerating implementation, and reducing costs
 Is recognized by key industry analysts as the market-leading SCM application

SAP SCM delivers a complete set of features and functions for building adaptive supply
chain networks. The application enables:

 Supply chain planning and collaboration – With SAP SCM, you can model your
existing supply chain; set goals; and forecast, optimize, and schedule time, materials,
and other resources. Supply chain planning functionality enables you to maximize
return on assets and ensure a profitable match of supply and demand.
 Supply chain execution – SAP SCM enables you to carry out supply chain planning
and generate high efficiency at the lowest possible cost. You can sense and respond to
demand through an adaptive supply chain network in which distribution,
transportation, and logistics are integrated into real-time planning processes.
 Supply chain visibility design and analytics – SAP SCM gives you networkwide
visibility across your extended supply chain to perform strategic as well as day-to-day

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 planning. The application also enables collaboration and analytics, so you can monitor
and analyze the performance of your extended supply chain using predefined key
performance indicators (KPIs).

5. SAP Supplier Relationship Management:

The SAP Supplier Relationship Management (SAP SRM) application automates, simplifies,
and accelerates procure-to-pay processes for goods and services. With SAP SRM, we can
reduce procurement costs, build collaborative supplier relationships, better manage supply
bases, and improve your bottom line with innovative offerings and a faster time to market.

The SAP Supplier Relationship Management (SAP SRM) application is built on the SAP
NetWeaver technology platform, enabling multiple levels of suppliers, partners, and
manufacturers to work together on a fully integrated source-to-pay process.

SAP SRM enables key business processes, including:

 Procure to pay – Execute the operational activities of procurement, including self-

service, plan-driven, and services procurement. With SAP SRM, you can integrate
catalog-based requisitioning with your traditional procure-to-pay process and gain the
benefits of e-procurement without losing your back-end enterprise resource planning
processes.
 Catalog management – Manage catalog data as master data in a repository that is
deeply integrated with the core application processes.
 Centralized sourcing – Gain visibility into the demand for goods and services from
multiple back-end systems, aggregate spend and streamline bidding processes, and
collaborate with suppliers for faster and more efficient savings capture. SAP SRM can
help you tap into new value through better business planning, improved supplier
qualification, and more efficient supplier negotiation.
 Centralized contract management – Consolidate contract information across multiple
systems and regions, distribute contract usage, ensure optimal contract selection and
pricing, and track compliance and savings realization.
 Supplier collaboration – Link suppliers to your purchasing processes through the
supplier portal. With SAP SRM, you can choose the optimal interaction channel for
numerous business processes and documents and collaborate more effectively with
suppliers in supplier-facing processes.
 Supplier evaluation – Manage your suppliers and reduce risk through supplier
scorecarding.

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SAP Advantages:

1. Integration
Integration can be the highest benefit of them all. The only real project aim for implementing
ERP is reducing data redudancy and redudant data entry. If this is set as a goal, to automate
inventory posting to G/L, then it might be a successful project. Those companies where
integration is not so important or even dangerous, tend to have a hard time with ERP. ERP
does not improve the individual efficiency of users, so if they expect it, it will be a big
disappointment. ERP improves the cooperation of users.

2. Efficiency

Generally, ERP software focuses on integration and tend to not care about the daily needs of
people. I think individual efficiency can suffer by implementing ERP. the big question with
ERP is whether the benefit of integration and cooperation can make up for the loss in
personal efficiency or not.

3. Cost reduction

It reduces cost only if the company took accounting and reporting seriously even before
implementation and had put a lot of manual effort in it. If they didn't care about it, if they just
did some simple accounting to fill mandatory statements and if internal reporting did not
exists of has not been fincancially-oriented, then no cost is reduced.

4. Less personnel

Same as above. Less reporting or accounting personnel, but more sales assistants etc.

5. Accuracy

No. People are accurate, not software. What ERP does is makes the lives of inaccurate people
or organization a complete hell and maybe forces them to be accurate (which means hiring
more people or distributing work better), or it falls.

Disadvantages:

1. Expensive

This entails software, hardware, implementation, consultants, training, etc. Or you can hire a
programmer or two as an employee and only buy business consulting from an outside source,
do all customization and end-user training inside. That can be cost-effective.

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2. Not very flexible

It depends. SAP can be configured to almost anything. In Navision one can develop almost
anything in days. Other software may not be flexible.

Innovation of Sap Programs

Today, SAP finds a development in technology advancement and more innovation has been
done in this SAP. With the advancement of technology, more new SAP programs have been
initiated. SAP investment is a profitable investment and more information is created for the
organization. SAP helps to interpret and implement information to the organization properly
and correctly. Most of the people will invest in any of the SAP program and then implement
in any of the SAP program. SAP implementation helps to make appropriate report with SAP
development, native connections and overall integration. SAP programs like SAP BW, SAP
R/3 is used as data query for crystal resources.

SAP BW is used as a data source for reports and queries. Generally, most of the people finds
difficult to differentiate complex query with simple reports and simple query with complex
reports. Most of the people build their structure as per their complexity in skill and report.
Understanding the implementation of different SAP programs, helps to recognize the
difference from the data collection and sourced. When SAP programs are implemented
properly and find the data in the infoprovider correctly, then SAP provides a best outsource to
the user. Analyzing the query and preparing the report for the user, helps the user to obtain
effective outsource. Designing the SAP BW query evaluates the key figures and determines
the data arrangement for filtering.

Query filtering reduces the data processing time and reduces the data. Effective SAP BW
helps to optimize the performance of BW query and report. Preparing crystal report for the
enterprise application formats the report effectively. Formatting and designing the SAP gives
an effective report for the business enterprise. Today, more number of business enterprises is
using the SAP to prepare an effective report with processed data. With different formula and
processed data, effective and efficient report can be made for the query. It is essential to be
noted in SAP programs are that all factors to be considered to process data and prepare report
for the business enterprise. There are many numbers of factors available to calculate the
crystal report.

When SAP data sources are retrieved properly for processing then the user gets the correct
report for the organization. SAP innovation has provided more useful services to the business
enterprise to get a proper outsourcing from the data. SAP programs have been innovated to
make the users benefited from the different programs. With the advancement of technology in
SAP, more new programs will be innovated.
Conclusion:
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Investing in sap is a profitable one. It maximizes the opportunities of people who are
obtaining it. The strategy of using Sap application is in more numbers. Different sorts of sap
products are introduced in the market and they offered to generate excellent opportunity
among the people. Sap investment yields more demand in the market and professionals gets
good recognition in reputed organization. Recruitment process seems to be effective for the
professionals and most of the companies seek to obtain the professionals for institution.
People play a challenging role in the environment and it improves the creative capacity to
implement their role effectively towards environment.

Most of the organization uses the application of sap to retain their strategy position in
marketing and also compete with the competitive business affairs. Using the information
provided and role played, job search process is going on in the market. Maximizing the profit
effectively using the recruitment process and job search, more number of people started
installing different sap products. The main purpose of using the application is maximize the
investment and also for the company development. When adequate creativeness is increased
for the person, then it will be easy to interpret the presentation of the organization.

Choose the formatted reporting tool for ease development and native connection to sap
products integration. When a company requires correct report for processing, then data
sources should be get backed properly. More useful services are obtained by the business
enterprises to get proper outsourcing from the information available. Innovation takes place
continuously and the customer develops stronger skills to use the program effectively. The
user is required to understand the process carefully and then designing process should be
carried on with formatting. Considering the importance of sap towards companies and
general users, useful sap programs are innovated and offered.

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