Onboarding Checklist

for New Manager

About this document
• The purpose of this document is to assist you as a new manager at Arcadis. It is intended as a checklist to ensure that you receive the most
important information as you settle into your role; it should be used alongside other key manager resources such as the Line Management
Experience (LMEx) intranet site and the Manager Support Hub.
• Your Line Manager is responsible for ensuring that you complete the list within your first three months in role; he/she will start by reviewing the list
with you, then introduce you to your People Business Partner (PBP) who will help you to complete the first part of the checklist, and to others
(such as the Operations Director, Finance, or other Subject Matter Experts [SMEs]) who will help you to complete the remainder.
• Items in grey apply to all new managers and those in orange show the additional items you’ll need to cover if you’re brand new at Arcadis.
• Note that
o Items marked * in the checklist may not currently be available in all locations.
o The template may be adapted and amended for local or business area priorities as needed.
• Responsibilities:
o The PBP is responsible for passing a copy of this checklist to the Line Manager as part of the onboarding kit for all new managers
(whether internally promoted or newly hired).
o The Line Manager is responsible for ensuring that all parts have been completed during the new manager’s first three months in role.
o And you are responsible for making sure that you complete all the parts in your first three months in role.

Name of New Manager:

Name of Line Manager:

Name of PBP:

Start Date in Role:

(Date of Hire or Promotion)

Checklist to be complete by:

(e.g., 3 months from start date)

Explore. Learn. Lead. Inspire. #LMEx

 Items to be covered with your PBP
What to cover
Mandatory Training
Access to the Manager Support
Hub*
Access to the Line Management
Experience intranet site
What makes a Great Manager in
Arcadis?
Introduction to Mentor Connect
Wellbeing & Employee
Assistance Program (EAP)*
Your Voice
Find out who are your
Important Contacts
Grow Perform Succeed
Career Conversations
Explore. Learn. Lead. Inspire.
Description Who can Date
help? Completed
Mandatory Training will be assigned to you via Oracle Learning Cloud PBP
• AGBP (Arcadis General Business Principles)
• SACS (Specific Anti-Corruption Standards)
• Privacy Training
• Onboarding Information Security Training
The Manager Support Hub is a ‘one stop shop’ for the key reference points needed by Arcadis PBP
managers and covers Team Management as well as Operational & General Management. Items
include guidance on how to
• Develop / engage / motivate my team
• Drive the GPS process
• Address performance issues
• Understand policies
• Manage Arcadis Systems
The Line Management Experience (LMEx) Site hosts multiple resources for managers, including PBP
a helpful self-learn module on ‘Your first 100 days as an Arcadis Manager’ and the Arcadis LMEx
Insights tool
The Arcadis Manager Flyer sets out the nine focus areas of What Makes a Great Manager in PBP
Arcadis
Mentor Connect is our global mentoring platform. You can sign up as a mentor, a mentee, or PBP
either. Find out more and sign up here
Your PBP can explain how the EAP is available to help you, and when you should encourage PBP
your team members to access it
Your Voice is the Arcadis employee dialogue program to gather and measure feedback through PBP
regular employee surveys (quarterly)
• Explore more via the global Your Voice site
• If you have 5 or more employees, ask your PBP for a demonstration of the platform and
team dashboard
• Ask your PBP how you can use the dashboard to facilitate team actions to enhance our
experience and help to make Arcadis the best place to work
• IT & Technology support / Office Manager / Finance / HR Team / HR Self Service / PBP
Learning & Development Team / Health & Safety
• Get access to a central library of local information & contacts of Vendors,
Consultants, Clients etc.
Grow Perform Succeed is the Arcadis approach to performance development. PBP
Ask your PBP to take you through the key areas, including: setting SMART goals and
expectations, asking for / giving / receiving feedback, quality touchpoints and timelines, year-end
summary, growth mindset, values and behaviors, constructive feedback, previous GPS reviews
and information on your new team members
Find out about the Arcadis Career Framework* and Careers Site to enable more informed career PBP
conversations with your team members
#LMEx
 Learning & Development
Handling Performance Issues
within your team
Overview of policies and
employment regulations
Recognition & Reward;
Compensation
Diversity, Inclusion & Belonging
Benefits / Leave of Absence
Overview of recruitment process
Onboarding new team members
Off-boarding process
Relocation process and work
authorization
Oracle – Human Capital
Management (HCM) or your local
HR platform
Explore. Learn. Lead. Inspire.
At Arcadis, a key part of the manager’s role is to support the development of their team & their Learning &
own continuing development; ask your L&D team to tell you about Development
• Development programs, and the global L&D intranet page Global-Learning & Development (L&D)
• Lovinklaan Programs
• Oracle Learning Cloud*
• Course Catalogue*
• Tuition Reimbursement*
• Base Camp is a key enabler of our digital transformation by establishing a common
language across the business about digital, standardization and automation. Base Camp
includes modules on how we can drive our business strategy and our sustainability agenda
Work with your PBP to understand when you’ll need their input and advice: PBP
• The local practices on performance improvement plans
• The disciplinary process
• The manager’s role / responsibilities in investigations & when to involve HR
• The Arcadis Integrity Line
Ask your PBP to show you the relevant intranet or SharePoint site where local policies are PBP
housed
Your PBP can help you to understand PBP
• The Arcadis promotions policy / process
• The processes and timing for salary reviews / bonuses, spot bonuses, long-service
recognition
• Reward & recognition platform (if applicable); overview of our compensation philosophy
As a global organization we are made up of many diverse cultures, backgrounds and PBP
experiences, and those differences are what unite us as an Arcadian family.
• Find out about Diversity, Inclusion & Belonging at Arcadis and visit the Resource Hub
• Consider joining one of the affinity groups
Find out where to access information on benefits and leave for yourself and your team members PBP
At some point, you’ll need to recruit new team members; Oracle Recruit Cloud is our global PBP / Talent
recruitment platform and provides a consistent candidate experience and global standardized Acquisition
way of recruiting at Arcadis. For support you may contact your local Talent Acquisition / HR
contact
As a manager, you are responsible for onboarding new members of your team; learn about our PBP
Arcadis onboarding information and the 100 Day Checklist
Understand the processes needed when a team member leaves PBP
If you’re considering hiring someone from overseas, or if one of your team members is PBP
relocating, you’ll need to understand the key areas of concern: immigration, visas, residency
requirements, relocation process, costs involved
• Have an overview of HCM as an employee – personal information, schedule PBP
absence, skills, and qualifications.
• See what you need to do in HCM as a manager
#LMEx
 Items to be covered with your Line Manager and Others
Item to be Covered
Arcadis Manager Charter
Introduction to Buddy
The Arcadis Strategy
Operating Model / Organization
chart
Business Cards
IT Tools
Oracle – eBS (or your local
Finance platform)
Oracle – Sales Cloud / Client
Experience
Budget & approval process
Finance
Arcadis Way High-Level
Principles
Make Every Project Count
Using the Arcadis Global
Excellence Centers (GECs)
Health & Safety
Explore. Learn. Lead. Inspire.
Description Who can help? Date
Completed
Your manager can explain the Arcadis Manager Charter which provides an overview of the Line Manager
responsibilities associated with being a manager at Arcadis, and should be referenced alongside
the functional / business job description
Your manager will introduce you to your Buddy (Managers: guidance on identifying an appropriate Line Manager
Buddy is in the LMEx Implementation Playbook)
To be able to link your goals, and those of your team members, to the business you’ll need to Line Manager
understand the Arcadis Strategy, how you and your team contribute, and which responsibilities
to share with the team
• Understand how Arcadis is organized (regions, business lines, solutions) and the Line Manager /
governance structures (ELT, Supervisory Board, Lovinklaan, Bellevue) Ops Director
• Learn where to find information on the intranet (region / office information,
organization charts, Collaboration Hub, Global Solutions, enabling functions)
Connect with the Office manager to order your business cards Line Manager
/Office Mgr.
Microsoft Applications, Teams, SharePoint, IT Service Desk, Cyber Security and IT IT
compliance, business enablement and client facing IT
• Have an overview of eBS as an Employee –time sheets and expenses Finance /
• See what you need to do in eBS as a manager, including approvals for overtime, annual & Ops Director
sick leave, expenses, and travel
• Find out when time sheets are due and how they help project control
• Have an overview of Sales Cloud as a Manager SME
• The manager’s role in Client Experience for self and team
• Learn how and when budgets are built, submitted, set, and approved Line Manager /
• If you are in a client-facing role: understand our cash collection process Finance
At Arcadis, we use key metrics and terminology – our Finance team can explain: Finance
• Gross / Net Revenue, Multiplier, EBITA, DRO, Utilization, Forecasting, etc.
• Utilization targets / financial billability of team members
• Non-billable project code(s) for people management & development
The Arcadis Way of Project Management – understand the key concepts & internal governance Finance /
around each stage and how / when to proceed to the next stage Ops Director
• Market to Opportunity > Pursuit to Win > Deliver to Results
Cover the key concepts of Make Every Project Count (MEPC) Ops Director
Work with your Line Manager, Operations Director, and others to understand what is handled Line Manager /
locally and how to make the best use of the GEC Ops Director
Managing H&S for manager and team members; Health & Safety policy H&S / SME
#LMEx