We Don't Just Train,

We Reprogram
Subconscious Mind
for Powerful Habits.

Your Learning Partner

Contents

An Introduction to NLP P3
Our 4 Step Approach P4
Why People Choose Tap P5
How NLP can help you P6/7
Diplomas P8
Skills Quali ications Framework P9
Core Certi icates P10/11
Elective Certi icates P12/13
Certi ied Assessor Programme P14
Subject Matter Experts P15
How to acquire TAP Quali ications P16/17
TAP Offer P18
TAP Academy P19
Recerti ication P20
Our Clients P21
What Our Clients Say P22

TAP® and MACRO® are registered trademarks of The Training Foundation & QA Ltd. All rights are reserved. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronic, mechanical, photocopying,
recording or otherwise, without the prior permission, in writing, from the publisher.
 We believe, in business, people are the greatest asset and the
quality of their learning should be the best it possibly can be.

WELCOME That’s why our focus is very firmly placed on the development
of those people who have direct responsibility for building the

TO TAP capability and performance of others:

Trainers, L&D Professionals, Subject Matter Experts, HR Business
Partners and L&D Leaders.

WHAT IS TAP TRAINING?

The Training Accreditation Programme

(TAP®) is a methodology that has been
We’re delighted to work with
developed and refined over many years
with the specific purpose to enhance the some of the most recognised
skills of all those involved in training and
learning. TAP is: companies in the UK, Europe
• A framework of over 20 short,
modular, skills-based certificated and Internationally. Our clients
development courses…
• Created to improve the quality and include over 40% of the FTSE
effectiveness of training...
• Leading to improvements in 100 and many public sector
individual performance and
organisational productivity. organisations.

WHAT MAKES TAP DIFFERENT?

We pride ourselves in our courses being:

Skills-based: real value and immediately transferable to the workplace

Modular: short 2-3 day, face-to-face, blended or digital courses

Assessable: robust assessment criteria demonstrating achievement of

competence
Role-relevant: courses for everyone involved in training or L&D

Timely: achievable in days, not months or years

Effective: impacts personal performance and organisational productivity

Reliable: consistent, quality-assured, validated by two Queen’s Awards

for Innovation – Enterprise

P3
 Since inception we’ve continually developed the TAP Skills
OUR Qualification Framework and programme. Our aim is to provide
L&D functions with a comprehensive end-to-end approach to
3 STEP quality-assure the provision of all learning.
The TAP 3-Step approach to quality-assured L&D is the
APPROACH culmination of research, consultation and development that
underpins our two Queen’s Awards for Enterprise: Innovation -
2005 and 2016.

Enabling highly-skilled trainers with TAP’s Skills Qualifications

01
Framework

We support organisations in the development of L&D professionals

in the wide range of skills needed to perform effectively in their
roles.
Are all your trainers, including SME’s, competently skilled and
objectively assessed in LNA, design, delivery and facilitation?
Tens of thousands of TAP-Certified practitioners are applying best-
practice L&D skills across all sectors and industries and delivering
higher-quality outcomes.

Enabling self-assessment of training quality by TAP-Certified

02
Assessors
We assist organisations to develop their own in-house TAP-
Certified Assessors to ensure the ongoing quality of training and
learning interventions. The innovative TAP Certified Assessor
programme now embraces training delivery, training design
(classroom and eLearning) and online facilitation.
How does your organisation objectively assess and quality-assure
the design and delivery of face to face and digital learning?
The TAP-certified Assessor programme was recognised by a
second Queen’s Award for Enterprise: Innovation in 2016.

Enabling systematic learning transfer through the TAP MACRO

03
Model

Even with Steps 1 & 2 in place many businesses face obstacles

in ensuring learning is embedded in the workplace and applied
consistently.
What learning transfer model or process do you have in place
to ensure that learning leads to improvements in individual
performance and organisational productivity?
By adopting MACRO you have the potential to transform the
effectiveness of Learning & Development in your organisation.
P4
 WHY
PEOPLE
CHOOSE
TAP

• Short skills-based courses, face-to-face, blended or wholly online, ensuring more time in the
business
• Skills are immediately transferable back to the workplace ensuring an instant return on investment
• Limited delegate numbers on each course, ensure the very best learning experience and skills
development
• TAP skills and methodologies are practical and learner-centred. They can be applied in any industry
and sector
• TAP Certification is achieved on each course through objective assessment against L&D Standards
• Incredibly easy booking process supported by dedicated Curriculum Specialists and Account
Managers

THE BENEFITS OF TAP

• Skills development in TAP methodology and to assessable objective assessment ensures

consistency in the delivery of learning and demonstrates quality-assured benchmarking to L&D
Standards
• L&D teams will demonstrate greater levels of capability in identification and provision of learning,
winning the confidence and support of stakeholders leading to improvement in business results
• A systematic approach to the whole learning cycle ensuring learning interventions are accurately
validate, delivered in the most appropriate way and with evidence of Return on Investment (ROI)
• All TAP Certificates, whilst stand-alone, do build towards a TAP Diploma, providing a Career Pathway
to support professional L&D skills development
• Skills and knowledge of learners are more effectively transferred to the workplace ensuring
improved individual performance and organisational productivity

P5
 ARE YOU LOOKING TO DEVELOP YOUR OWN SKILLS?

We have a team of dedicated Account Managers and Curriculum

HOW CAN Experts who are skilled in listening, to understanding your
challenges and advise on most the appropriate skills courses to
TAP HELP meet your need.
Our qualification framework provides assessable skills-based
YOU? development for:

• Trainers • L&D Leaders

• Designers • Business Partners
• Digital Experts • Subject Matter Experts (SME’s)
• Consultants

TAP’s short skills-based courses can be attended as traditional

face-to-face (classroom), wholly online or as a blend, ensuring
less time away from the business, saving you both time and
money.
Whether your focus is soft skills, technical, IT or digital; TAP
methodology will transform learning interventions into engaging,
learner centred events. Your delegates and learners will acquire
new knowledge and skills quicker, retain them longer and apply
them more effectively in the workplace.

ARE YOU FREELANCE OR SELF-FUNDING?

We have dedicated Account Managers who work closely with

Freelance and Associate Trainers based both in the UK and
overseas.
Being a content and technical specialist is an obvious base-line
requirement for any business hiring-in training expertise. Their
need of course, is to contract with an expert who can create and
deliver training that will have measurable return on investment
(ROI).
Key Differentiator and USP:
TAP skills certificates demonstrate your assessed competence in
the ability to provide learning interventions and training. The skills
acquired will help ensure the transfer of knowledge and skills to
others results in more immediate transfer and application in the
workplace - competently and consistently.
If you’re self-funding, we offer all our TAP Certificates at a reduced
fee.

P6
LOOKING FOR A CAREER PATHWAY?

Learning and Development is rapidly becoming recognised as a profession in its own right.
The TAP skills framework provides specific course and qualification alignment to core roles within
L&D, ensuring development can be planned and mapped to a progressive career pathway.
Whether you’re an experienced L&D professional or just starting your career, the skills framework can
be used to easily identify the group of Certificates to fit your role today, or for the role ahead.
We also work with many organisations large and small to advise and create tailored L&D Career
Pathways - from entry level through to L&D Leaders.
Give us a call on 02476 411288

TAP CONSULTANCY & BESPOKE SERVICES

TAP has gained a solid reputation in delivering high quality, robust development programmes that
enable L&D functions to support business performance through improving people capability.
We do recognise that for many reasons (resource, expertise etc.) some clients have a preference
to outsource core aspects of their learning design and delivery. At TAP we’re happy to consider
all requests for L&D related services and support, this can range from; design of material to TAP
standards to a full L&D health-check consultancy service.
Call one of the team now on 02476 411288.

P7
 DIPLOMAS
AND
MASTER
DIPLOMAS

Many clients choose TAP Diplomas as a role, or for a more tailored Diploma, visit our
progressive Career Pathway to develop L&D Diploma Builder at:
skills, specifically aligned to individual or team
https://www.tap-training.com/diplomas-and-
needs.
master-diplomas/
All TAP Certificates can be taken as stand-alone
Those interested in our highest level of L&D
skills courses, and can be used to build towards
Qualification, this is available through the TAP
a full TAP Diploma.
Master Diploma. These are made up of an initial
TAP Diplomas are made up of two Core TAP Diploma plus any other four additional
Certificates (defined) and any two additional distinct TAP Certificates.
Certificates, Core or Elective (you choose) plus
Reduced fees will be applied if you’re looking
the Theoretical Basis of Learning - online self-
for a full Diploma or Master Diploma.
study certificate.
Please talk to one of our Account Managers on
There are two ways of achieving a TAP Diploma.
02476 411288.
Choose a recommended Diploma from our
Skills Qualifications Framework based on your

P8
P9
 CORE
CERTIFICATES

All core certificates are designed to be

stand-alone and be taken in any order or
priority to best suit a skills development
need.
Traditional classroom or blended courses
are typically delivered as either 2 or 3
consecutive days, except for Training
Delivery Skills for new trainers which is
5-days.
*Wholly online / digital delivery is available
for some of our Certificates. Please contact
us if you would like more details on these.

TAP Diploma in Learning Facilitation

TRAINING DELIVERY PART A*

Focusing on skills transfer techniques rather

than presentation skills, this course develops
a learner-centred, structured approach to
planning and delivering training. This will
significantly improve quality, effectiveness
and learner experience, helping ensure
better application of knowledge and skills to
the workplace.

TRAINING DELIVERY PART B

This engaging with learner’s workshop

differentiates great trainers from the crowd
and is the vital next step in any trainer’s
development.
The workshop focuses on building trainers’
self-awareness and the critical factors
to create an empathic, learner centred
climate. It will lead delegates to develop
and demonstrate interpersonal skills
which stimulate learner motivation and
engagement – accelerating development.
P10
TAP Diploma in Learning Design
DESIGN

The processes learned will ensure that training is designed for delivery to best-practice TAP
methodology. Training will be designed using a well-defined structure containing robust objectives,
appropriate learning methods, and relevant practice activities and tests, focused on ensuring learning
transfer.

BLENDED LEARNING*

Delegates explore what blended learning means and the key ingredients for success. They learn how
to apply new technologies to their learning interventions, identify the benefits and how to overcome
any concerns about blended learning. They also apply a logical approach to the design of effective
and efficient blended solutions.

TAP Diploma in Digital Learning

ELEARNING DESIGN

Delegates apply the stages of the development process for eLearning from a top level design to a
finished eLearning module. They learn how to design effective and engaging eLearning materials,
gain tips on writing for the screen and gain hands-on experience using an authoring tool.

DIGITAL WRITING SKILLS

Delegates will gain the skills to write digital content for communication campaigns such as blogs and
social media posts to engage the reader through storytelling, personality and language style.

TAP Diploma in L&D Consultancy

L&D CONSULTANCY SKILLS

This course gives trainers and business partners the robust consultative methodology required to
manage challenging and assertive stakeholders, conducting structured meetings with planned
outcomes.

LEARNING NEEDS ANALYSIS*

This course gives trainers or training designers an effective process to follow when analysing the
learning needs of individuals and the business.

TAP Diploma in L&D Leadership

LEADING THE L&D FUNCTION

This course gives L&D leaders the confidence to draft and implement their L&D strategy, and to
manage the key challenges and risks associated with change.

SETTING THE L&D STRATEGY

For more information on this course, please contact our team.

P11
 ELECTIVE
CERTIFICATES

All elective certificates are

designed to be stand-alone and
be taken in any order or priority
to best suit a skills development
need.
Traditional classroom or blended
courses are typically delivered as
either 2 or 3 consecutive days.
*Wholly online / digital delivery
is available for some of our
Certificates. Please contact us if
you would like more details on
these.

FACILITATION

Delegates learn how to plan and

facilitate an effective event. They
will learn skills to make an event
enjoyable, achieve aims and
influence a positive outcome.

DESIGNING WORKPLACE
LEARNING

This course enables delegates to

design a variety of ‘on-demand’
resources to support employees
at the point of need in the
workplace. Employees can be
overwhelmed with the volume
of information in today’s modern
workplace and need to be able to
find answers quickly and easily.

P12
MANAGING LEARNING TRANSFER

Designed for L&D, Organisational Development Managers and L&D consultants responsible for
the implementation of strategic and bespoke learning interventions across the organisation. The
programme focuses on the MACRO Learning Transfer model, providing an effective timeline to ensure
successful application of learning in the workplace.

COACHING FOR PERFORMANCE

Delegates learn how to facilitate and manage successful coaching sessions which support coachees
in attaining both developmental goals and performance objectives.

CREATING VISUAL IMPACT

This course helps delegates to produce material that communicates a powerful visual message.
It ensures that the design of all support materials, whether electronic or printed, are effective and
stimulating, regardless of subject matter or presentation packages used to convey them.

DIGITAL LEARNING STRATEGY*

This course will enable delegates to write an exciting and effective digital learning strategy for today’s
modern workplace to meet key business drivers and engage employees.

DIGITAL TRANSFORMATION

For more information on this course, please contact our team.

L&D ADMINISTRATION

This course reviews key tasks of the administrator’s role, using a range of strategies, resources and
technologies.

MENTORING SKILLS

Using the MENTOR process, delegates learn the behaviours of a Mentor and a structured approach
which supports individuals in achieving their aspirational goals.

ONLINE FACILITATION SKILLS

Delegates will gain practical experience of planning and facilitating live webinars and self-paced
activities that keep participants’ attention in an online environment.

P13
 The TAP Certified Assessor Programme enables organisations to
internally assess and manage the quality assurance of training
TAP design and delivery, against TAP Standards. This ensures that
those in the business with TAP Certificates have their skills and
CERTIFIED capability regularly maintained to best-practice standards.
Each assessor programme is accessible to organisations with
ASSESSOR teams that employ a minimum of four people holding a valid TAP
Certificate in either Training Delivery, Design and/or e-Learning
PROGRAMME Design.
However, if there isn’t a team of four+ or there is benefit in having
the assessment completed at arms-length, we can provide a
TAP Lead Consultant to carry out assessment on your behalf.
This service is frequently used by organisations that wish to
demonstrate absolute objectivity in the assessment, with
the added value of drawing on the experience of a TAP Lead
Consultant.

ASSESSING TRAINING DELIVERY

Certified Assessors, under a Code of Practice, will be able to assess potential new trainers as part
of the recruitment process, internal trainers as part of the performance management process and
external trainers as part of the management of outsourcing projects.
Also, as part of their internal staff development procedures, assessors can re-assess trainers whose
TAP Certificate in Training Delivery is more than a year old.

4 days (2+2)

ASSESSING TRAINING DESIGN

Certified Design Assessors, having successfully completed the programme, will be able to assess the
quality of learning materials designed and developed by personnel holding the relevant TAP Training
Design qualifications.
A blended format is also available for this certificate, comprising of two-day classroom event followed
by online self-paced activities

2 days

ASSESSING E-LEARNING DESIGN

Certified Design Assessors, having successfully completed the programme, will be able to assess
the quality of learning materials designed and developed by personnel holding the relevant TAP
e-Learning Design qualifications.

2 days

For more information on these courses please contact the team on 02476 411288.

P14
 We all recognise that SMEs are more than just content experts,
they’re critical in the effective transfer of skills and knowledge to
others. To be set up to win and be truly effective, SME’s need the
SUBJECT skills to engage with learners and deliver training in ways that
encourage retention and workplace application.
MATTER Whilst there are standards relating to content, (the ‘WHAT’), this
only makes up 50% of the learning equation. Equal consideration
EXPERTS needs to be given to the ‘HOW’ if training is to be truly effective.

(SMEs) How training is delivered has the greatest impact on our learning
experience, – the learner’s motivation or willingness to grasp
new skills or knowledge and apply them competently and
consistently.

FOUNDATION AWARD IN TRAINING DELIVERY

We provide a 2-day train the trainer course to ensure SME’s are best placed to deliver or facilitate
training. SMEs will be developed and up-skilled against Structure and Style profiles and include:

• Preparing for a training intervention • Managing group and individual activities

• Managing the learning environment • Assessing learner development
• Employing questioning skills
In addition to ensuring effective implementation and best ROI, this SME train the trainer course also
creates;

1. 2. 3.
A Quality Assurance Trust in the A positive culture by
Benchmark applicability and creating an appetite
demonstrating reliability of training and excitement for
training excellence and learning events delivery

4. 5.
Increased Consistent approach
confidence in to the structure and
training and style of delivery
capability in relaying
key messages

For more information on this course please contact the team on 02476 411288.

2 days

P15
 HOW TO
ACQUIRE TAP
QUALIFICATIONS

PUBLIC COURSES

All TAP Public Schedule courses are held in Coventry, London or Manchester. There are many benefits
of attending public courses, the chance to network, learn from other peoples experiences/examples,
allocated time to concentrate on your course without external interruptions.

CLOSED COURSES

Do you have 4 or more delegates but nowhere to hold the course at your premises? We can help with
this, there is an option to hold the course at any of our training sites, over 20 locations including most
major UK cities.
There are many benefits of having the training delivered as a closed course, here are just a small
selection:

• The team get trained to the same level at the same time
• Instant improvements back in the workplace as TAP skills are easy to apply
• Courses can be tailored to fit your business using real live business examples and exercises

ON-SITE COURSES

If you are looking at training more than one delegate at a time then there is a more cost effective way
for you to achieve this with On-site courses.
There are many benefits of having the training delivered at your requested site, here are just a small
selection:

• The team get trained to the same level at the same time
• Instant improvements back in the workplace as TAP skills are easy to apply
• Cuts down on travel expenses as your team are in one place, only TAP Trainer expenses will apply
• Courses can be tailored to fit your business using real live business examples and exercises

P16
In addition to the UK, TAP is also present in:

• Canada – Admiral Insurance • India – HSBC

• Czech Republic – Tesco • Ireland – Invesco
• Denmark – Microsoft • Italy – Covidien
• Dubai – Barclays • Kuwait – Equate Petroleum
• France – Covidien • Nigeria – Nigerian Petroleum
• Germany – EMC • Philippines – HSBC
• Grand Canyon – Walkers Global • Singapore – Covidien
• Holland – Elsevier • USA – Elsevier
• Hungary – Tesco And many more….

ONLINE COURSES

Now that we are fully immersed into the digital era, online courses can be beneficial for so many
reasons and with the learning outcomes and certifications being exactly the same as face to face,
there is no better time to try it.
Why have TAP chosen to offer wholly online courses? The methodology behind online course delivery
is that it helps to reduce costs associated with lost trainer time and physical travel. This in turn
minimises the carbon footprint whilst providing your delegates with the flexibility to manage their
learning at a time and place that suits them.
We have had enrolments from all over the world, including...
Australia, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Dubai, France, Germany, Greece,
Hong Kong, India, Luxembourg, Netherlands, Portugal, Saudi Arabia, Sweden, Switzerland, Taiwan,
UAE, USA
The courses that are currently available wholly online are: Training Delivery – new to training, Training
Delivery – for experienced trainers, Learning Needs Analysis, Design, Blended Learning, e-Learning
Design, Digital Learning Strategy, Online Facilitation Skills, Recertification and the Theoretical Basis of
Learning.

TAP SKILLS LICENCE

Benefits of a Skills Licence:

• Ringfence your budget even if you don’t know who or what courses you would like them to attend
• Licences are valid for 12 months - locking in prices and guaranteeing training for your team
• Better value for money, increasing the number of days you get which maximises your budget
• Keep track of your training with regular TAP reports
• Can be used for any Public Schedule course

If you would like any further information on the above training solutions please contact the team
on 02476 411288.

P17
 We believe, in business, people are the greatest asset and the quality of
their skills development should be the best it possibly can be. That’s why
our focus is very firmly placed on the development of those people who
have direct responsibility for building the capability and performance of
others.
There has never been a better time for you, or someone in your
organisation to experience TAP.
As a thank you for investing time to read our brochure we would like to offer:

any public schedule course!

To claim your offer, head to tap-training.com/brochure to let us know and

you’ll receive an email shortly afterwards with all the details.
Please visit www.tap-training.com/our-courses/all-courses to view our
course list.
Terms and Conditions:
1. Only one offer can be used per organisation.
2. New bookings only.
3. Only redeemable against public schedule bookings.

P18
YOUR MEMBERSHIP
OF THE TAP ACADEMY

Membership of the TAP Academy There are two levels, Certified

is open to all L&D Practitioners
who hold a valid, TAP certificate
or diploma and who have agreed
to comply with the Code of
Professional Conduct for the TAP
L&D Academy.
L&D Practitioners hold one
or more TAP Certificates
but not yet a TAP Diploma.
Accredited L&D Professionals
hold a TAP Diploma.
Membership is free.

THE BENEFITS OF TAP ACADEMY MEMBERSHIP

You may display the relevant insignia as provided by The Training Foundation on your email signature,
business cards, internal or external documentation and, if applicable, website. You will also receive:
• Access to the private TAP Professionals Community
• Post course resources to promote learning reinforcement

Continue with your TAP journey now you are Certified

As you’ll see from the
TAP Skills Qualifications
Framework, there is an
extensive range of relevant
courses and workshops
available for your continuing
professional development.
Every year, the range of
skills needed by today’s L&D
Professional expands, and the
team at The Training Foundation
is quick to respond to developing
trends with new additions to the
Framework.

CODE OF PROFESSIONAL CONDUCT

FOR THE TAP L&D ACADEMY

CARE INTEGRITY COMPETENCE

• Seek to engage the hearts
and minds of their audience,
inspiring positive
contributions and outcomes
• Work to establish and
maintain an environment
of mutual trust and
respect, accommodating the
uniqueness, individuality and
needs of their audience
• Act with honesty and
integrity in all aspects
of their work, declining
involvement with any activity
that would compromise their
professional standing
• Uphold the reputation of the
Profession, their organisation
and the TAP Academy
through their conduct
• Continually review and
improve the quality of their
professional practice by
maintaining the currency of
both their subject expertise
and their professional skills
• Inform their professional
judgement and practice
by keeping up to date with
current learning theories
and emerging trends in L&D,
technology and pedagogy

The TAP Academy Code of Professional Conduct is copyright of The Training Foundation and should not be
copied or reproduced without written permission P19
 RECERTIFICATION

Keeping your CPD up to date in the world of L&D is critical. Here at TAP we offer the opportunity to
refresh your skills giving you the edge over your colleagues, whether it’s in a consultative capacity
or going for a new job. Re-certification provides an opportunity for you to undergo re-assessment
against the TAP methodologies. After all, the mark of a true L&D Professional is that he/she takes the
quality of their development seriously!
For example, delegates on TAP courses are not guaranteed Certification - this requires skills
assessment of competence, based on the best-practice profiles which won a Queen’s Award for
Innovation.

ONLINE CLASSROOM ASSESSOR VERIFICATION

Re-certification for Training
Delivery, e-Learning Design,
Design and Evaluation are all
available online, saving you
travel costs and time away
from the office,
only £250+vat.
Re-certification Assessor Verification gives
events for the holders of the TAP Certificate
TAP Certificate in in Assessing TAP Delivery,
Training Delivery Design or e-Learning Design
are held regularly in the opportunity to renew their
Coventry, Certificate which is valid for
only £430+vat. 12 months and which, under
the Code of Practice, is a
requirement to renew. Courses
are held in Coventry,
only £350+vat.

For more information and dates please contact the team on 02476 411288.

P20
 OUR
CLIENTS

P21
 WHAT OUR
CLIENTS SAY

Why we turned to TAP

As a leader in the automotive industry, training and development has constantly been high on
our priority list. We’ve always attended internal certification delivered from Germany, but we
were looking for a complimentary skills development programme to support our core Learning &
Development team.
What we did with TAP
Since we discovered TAP, they have worked closely with us to define a core competence for each
job role, which all Instructors and Designers attend in the first 12-18 months of their role with VWG.
This has helped hugely with consistency and it’s enabled the employees to get the most out of
their role, supported by a structured framework. Subsequently we have worked with individual
managers to look at the most relevant skills to further develop their internal teams including
NextGen Manager (to improve employee engagement), Online Facilitation Skills (to support
delivery of live, online learning and classrooms) and Coaching Skills.
Further to the recognised structured development through TAP, it was important for us to maintain
these high standards within our Learning & Development team so we have established our own
internal quality-assurance team to assess our employees so that Delivery Skills continue to
operate at the TAP benchmark level.
The Impact of TAP
The feedback from our employees is always positive and has allowed a consistent and
professional approach to development of all learning across VWG. The language used across
delivery and development teams has become recognisable by all and their ability to support the
modern workplace with skills in Online Facilitation has dramatically improved.

Darren Boseley, Volkswagen Group

Why we turned to TAP

When we first came across TAP training, our main objectives were to protect our leading position
by improving employee engagement, upskilling our training and design teams and increase levels
of performance so that we continued to remain competitive in the ever-changing Industry.
What we did with TAP
Over the last 4 years, we’ve booked 27 delegates onto the three day training course and 11
delegates onto the L&D management courses. Two of our employees have completed the L&D
Consultancy Diploma which also includes Training Needs Analysis Courses and Learning Transfer
courses.
The Impact of TAP
TAP training has become a huge part of our Learning and Development structure and has helped
us to improve consistency across the whole L&D Team.
Mark Rainbow, BT Openreach
P22
Why we turned to TAP
Prior to discovering TAP, we had invested in ‘Preparing to Teach in the Life-long Learning
Sector’ (PTLLS) qualifications. However, they didn’t transfer to the consistency or level of quality
assurance we needed.

What we did with TAP

We looked to TAP to provide our trainers with competency based skills that could be applied
consistently and to recognised L&D Standards. TAP has dramatically improved our capability and
productivity.
Additionally; TAP has transformed and accelerated our development towards establishing a
learning culture at here at Sellafield.

The Impact of TAP

We now have 40 trainers / instructors that hold the TAP Certificate in Training Delivery Skills. We
invested further by having a core team of instructors qualified to TAP Assessor status.
This now allows us to regularly assess and quality assure our training design and delivery skills.
Learning & Development at Sellafield is a critical aspect in ensuring the safety of the Nuclear
site and the UK population, TAP is helping us ensure our training is engaging and transferred into
workplace application.

Marc Skillen, Sellafield

Why we turned to TAP

TAP training has provided us with the opportunity to create a clear pathway for the L&D
professionals within our organisation. We thought that to effectively upskill our colleagues to
improve overall performance it was necessary to have highly skilled L&D professionals with the
right quality standards across different business units.

What we did with TAP

TAP training delivered not only the skills and knowledge our L&D professionals require but
also provided us with a clear performance assessment to ensure competencies are constantly
maintained and improved.
TAP upskilled two of our business partners to become proactive L&D Consultants. Our face-
to-face trainers attended the Certificate in Delivery Skills course which has helped to create
a consistent benchmark for delivery. Our instructional designers attended the Certificate in
Design and Evaluation course, again, enabling more consistency in the development of learning
interventions. Our team supporting digital learning also attended the Certificate in e-Learning
Design, helping them to explore other ways of engaging with delegates through online learning.

The Impact of TAP

As well as receiving excellent feedback from our learners and also L&D professionals, our
designers have reviewed some of our courses to apply the best practices learned during the
training. In some cases they have managed to reduce the length of the training achieving
better outcomes from the learners which is a great cost reduction and an immediate return on
investment.
Demonstrating we have a skilled team with high quality standards also provides us with a
unique proposition and places us in a great position to compete for new contracts and business
development opportunities.

Maria Cerezo, MAXIMUS UK Human Services

(Remploy & MAXIMUS People Services)

P23
The Training Foundation

Foundation House
Millburn Hill Road
University of Warwick Science Park
Coventry, CV4 7HS
United Kingdom
Tel: +44 (0) 24 7641 1288
www.tap.training