Chapter 5

SUMMARY,CONCLUSION AND RECOMMENDATION

This chapter includes the discussion and summary of the findings,the limitations of the

study, implication for practice, conclusion of the paper and recommendations for future

researches.

Summary

The result of this research revealed that most of the grade 12 students in Holy Child’s

Academy has experiences in Online shopping.Online Shopping have differents apps which are

Shopee,Lazada,Shein and others.Shopee is the most popular online shopping app here in the

Philippines its popular because they have a discount in every month of their different

products.Some people engage in online shopping because its hassle free and you can shop within

your house.Futhermore,Online shopping has advantages and disadvantages.The advantages of

online shopping are not time consuming,very convenient and its easy to access,you’ll just click it

and you can buy anything you needed and wants.In addition the disadvantages of online

shopping are frauds,scammers,delay of deliveration and the high cost of the shipping fee.

Implications

Implication for practice and working with those who experienced online scams and

frauds include ensuring that students , parents and online shoppers are aware of and educate

about guidelines for smart buying. Most of the victims of online scams and frauds are those

shoppers that didn’t read reviews and not looking at the products if its true or not. Parents should
take a look for their daughter/son in buying something in online to avoid scams and frauds.

Shoppers should also put some reviews of the shop they buyed,if they get scammed.So that the

other shoppers will be aware in scams and frauds.

Conclusion

It is a fact that the grade 12 students of Holy Childs Academy experienced online

shopping.And most of them experienced scams and frauds. In our society today, scammers are

very active and many of the shoppers were victimized. The ultimate purpose of this study is to

help the shoppers to fully understand the factors of influencing people’s buying behavior based

on the respondents online shopping experience. Keeping up with the results, Online shopping has

engage students to shop through online.Moreover,Online shopping has advantages and

disadvantages. It really affect the shoppers to get scammed hence should be given an attention so

that it can avoid scammers and frauds.

Recommendations

With regards to the result of the study, the following recommendations are suggested:

1.Shop with trusted sites.

 Watch out for shady operators that pop up with fake online stores designed to take

advantage of excited and unsuspecting Christmas shoppers. Regardless of whether the

online store is well-known or unfamiliar, always think before you click and surrender

your cash.

 Navigate directly to an online store using your web browser, rather than by clicking an

email or social media link.

  Read the comments on a store’s social media ads to see what other people have to say

about them .

 Google the merchant, its online store and its products to check their reviews .

 Check for any Facebook groups created by unhappy customers.

2. Check your payment is secure. A shopping website's URL (address) should always begin with

'https' and a closed padlock icon in the address window when you're about to make a transaction

on it. This indicates that the communication between your device and the shopping site is

encrypted (unable to be easily intercepted or read). You may also want to re-think storing your

credit card details and other personal information on your online store accounts – if the company

is breached, your information could end up in the hands of cybercriminals.

3. Beware the Phish.Phishers are lurking all year round, so as always, be on the lookout for

suspicious emails and SMS messages such as fake parcel delivery notifications or too-good-to-

be-true offers encouraging you to get in quickly or risk missing out. Check out the latest email

and SMS scams mimicking CommBank.

4.Limit your public Wi-Fi activities.Think twice before connecting to free public Wi-Fi

networks. Cybercriminals like to lurk on public networks and intercept your activities, or even

set up rogue hotspots for you to connect to, so never shop or bank online using public Wi-Fi.

5.Lock down your accounts.If you need to create accounts with online stores, make sure you use

strong and unique passwords – don’t reuse your internet banking, email or social media

passwords. Some online stores may also offer two-factor authentication as a way to secure your
account – requiring something additional to a password and username, such as a unique

verification code sent to you by a different means – when you purchase.

6.Protect your privacy on social media.Cybercriminals love harvesting personal information

from social media and using it to guess passwords, craft targeted phishing messages and create

other cyber scams. Consider limiting the personal information you share on your social media,

and use privacy controls to restrict who can see your information.

7. Look for coupons and other discounts.Many online merchants offer rebates that can save you

a bundle of money. To receive the discount, typically you enter the coupon code in the order

form. It’s then deducted from the total purchase price.For travelers, many airline sites offer

weekly specials and e-fares. To keep informed of these discounts, sign up for newsletters at their

websites.Before checking out from a website it’s worth taking a few minutes to

visit RetailMeNot to check and see if there are any current offers that might apply to the retailer

you’re buying from.

8. Protect private information.All reputable sites should post a privacy policy that explains what

they do with customer information. Take a few minutes to review it. If you don’t agree with the

policy – some sites sell data to third parties – don’t shop at the site. Even if you have no

objections, don’t provide unnecessary information by filling out the optional fields in the order

form.
9.Be skeptical. Be wary of deals that appear too good to be true. They probably are. If you have

suspicions, contact the merchant directly. No phone number listed on the site? Then take your

business somewhere else. Also, take a few minutes to research the site online by using a search

engine to search for the name of the website along with the word “scam”.

10.Check the shipping costs. Shipping, especially for next day delivery, could make the total

purchase price more than what you would pay in a retail store. At one time, many sites offered

free shipping as a way to attract customers. While those days are over except during the holidays,

some sites still offer free or discounted shipping for select items, purchases over a certain

amount, or with a valid coupon code.

 References

https://www.investopedia.com/articles/pf/08/buy-sell-online.asp

https://www.mordorintelligence.com/industry-reports/indonesia-ecommerce-market Indonesia E-

commerce Market is segmented by B2C eCommerce (beauty and personal care, consumer

electronics, fashion and apparel, food and beverage, furniture and home, and others (toys, DIY,

media, and others)) 

https://accountlearning.com/advantages-disadvantages-online-shopping

https://iamcheated.indianmoney.com/blogs/disadvantages-of-online-shopping

https://ec.europa.eu/eurostat/statistics-explained/index.php?title=E-

commerce_statistics_for_individuals EU Break in time series in 2021Source: Eurostat (online

data code: isoc_ec_ibuy and isoc_ec_ib20)

https://www.statista.com/statistics/1032036/age-group-distribution-online-shoppers-philippines/

Share of online shoppers Philippines 2018, by age group

Published by Statista Research Department, Nov 22, 2021

https://www.statista.com/statistics/1343493/ecommerce-shoppers-mobile-audience-united-states-

gender/ E-commerce shoppers mobile audience share in the U.S. 2023, by gender

Published by Statista Research Department, Apr 17, 2023

https://medium.com/@rodgerdwightbuyvoets/differences-between-how-men-and-women-do-

online-shopping-6e590e54d06f

https://www.mobileaction.co/top-apps/shopping-18/android/ph

https://www.similarweb.com/apps/top/google/store-rank/ph/shopping/top-free/

https://acg.pnp.gov.ph/main/about-us/2-uncategorised/172-common-types-of-internet-fraud-

scams.html

https://us.norton.com/blog/emerging-threats/internet-scams Written by Clare Stouffer, a

NortonLifeLock employee

https://www.spiralytics.com/blog/engage-shoppers-ecommerce-store/ RICKY HAYES

December 21, 202

https://www.revechat.com/blog/ecommerce-customer-engagement/ Snigdha Patel

Updated November 27th, 2022

https://kiwisizing.com/blog/6-highly-effective-ways-to-engage-with-your-ecommerce-

customers/ Deb Mukherjee

Last updated on January 9, 2023

 Appendices

HOLY CHILD’S ACADEMY

7016 Pagadian City,Philippines

1Informed Consent
TITLE OF THE RESEARCH STUDY:

Please answer the following question by ticking the response that applies
YES NO
1. I have read the Information Sheet for this studyand have/had details
of the study explained to me.
2. My question about the study have been answered to my satisfaction
and I understand that I may ask further questions at any point.
3. I understand that I am free to withdraw from the study within the time
limits outlined in the information sheet,without giving a reason for my
withdrawal or to decline to answer any particular questions in the study
without any consequences for my future treatment by the researcher.
4. I agree to provide information to the researchers under the conditions
of confidentiality set out in the Information Sheet.
5. I wish to participate in the study under the conditions set out in the
Information Sheet.
6. I consent to the information collected for the purposes of this research
study, once anonymised (so that I cannot be identified), to be used for any
other research purposes.
Participant’s Signature: _________________________________________

Date:_____

Participant’s Name (Optional): __________________________________

Contact details: _______________________________________________

Researcher’s Name (Printed): ____________________________________

Researcher’s Signature:_________________________________________

Researcher’s contact details:

(Name,address,contact number of investigator)

Directions: Please answer the following questions based on your experiences in Online shopping.

1.What online shopping app you mainly use?

Shopee
Lazada
Shein
2.What motivates you to engage in online shopping?
_________________________________________
_________________________________________
3.What are the advantages of online shopping?
(Specify one)
_________________________________________
4.What are the disadvantages of online shopping?
(Specify one)
_________________________________________
5.Did you experience scams and frauds?
Yes
No
If Yes,What are your ways to avoid scams and frauds?
_______________________________________