PROPOSED ACTIVITIES FOR LEGATO ASSOCIATES

 Morale boost: Call center games are enjoyable. Your employees will
bring the joy they experience to their work.
 Increased motivation: Many of these call center games help improve
employee performance. Plus, you can easily adjust the goal of these
games to match your key performance indicators (KPIs). 
 Better Team building: A lot of these games rely on cooperation and
teamwork. These call center games can help you strengthen
workplace relationships through friendly competition and excitement.
 Healthier workplace culture: It takes a lot of work to build the ideal
workplace culture. These office games are the perfect tools to get
people together and help them relax while improving their experience
at work. 

1. LEGATO WHEEL OF FORTUNE

This Wheel of Fortune-style game rewards agents for quality reviews and encourages staff
to nominate their peers for an opportunity to spin the wheel to win daily prizes like free lunch
on the company, leaving work an hour early or smaller prizes. We like this game because it
recognizes a member of the team each day, which can do a lot for reenergizing the team and
boosting morale.

2. The 100% Club Raffle

To keep agent performance at an optimal level, this contest offers vouchers for scores of
100% on quality assessments that can be turned in for raffle tickets. This contest provides a
great incentive for high performance, as an agent earns more vouchers and tickets they
increase their chances of winning prizes from the raffle.

3. Contact Center Bingo

In this spin on a classic game, each contact center employee receives a bingo card, and as
agents make calls they get to mark off spaces on the card for things like, “obtained a lead,”
“spoke with five people with a last name beginning with the letter ‘S’,” and so on. We like this
game because it keeps teams on track towards achieving their daily goals while
simultaneously rewarding them with small prizes along the way.

4. Social and Team-building Contests

Survivor Island – Like the popular TV show, Survivor, this contest splits agents into two
teams and pits them against one another in friendly rivalry. The game starts each morning
with the names of each team written in a big circle on a whiteboard. Each time an agent gets
a lead, they can erase a name from the other team off the board. The game continues on as
long as it takes – possibly several days – until the last ‘survivor’ of one of the teams
remains. Games like this are social and fun, helping agents to band together to help one
another achieve their goals for group success. Another version of this game is
called Battleship , where agents try to “sink” members of the opposing team.
Call Center games and team contests are a great tool for keeping employees motivated and
engaged in their daily work, as well as feeling like they are part of a team working towards
important company goals.  And organizations can provide a solid foundation on which to
start this process by offering easy-to-use, comprehensive software infrastructure tools to
carry out these daily tasks. To provide this foundation, look to a Call and Contact Center
industry leader like Intrado to help keep your employees happy and motivated. Doing so will
help to continually improve the quality of customer service and level of sales success in your
organization.