Citizen's Charter

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REPUBLIC OF THE PHILIPPINES

MUNICIPALITY OF LINGAYEN
PROVINCE OF PANGASINAN
RURAL HEALTH UNIT III
CITIZEN’S CHARTER
Ease of Doing Business & Efficient Government
Service Delivery Act of 2018
Republic Act No. 11032
A. THE OUT-PATIENT SERVICES OF THE RURAL HEALTH UNIT
ABOUT THE SERVICE: This service caters to the primary health needs of our
constituents. It includes consultation, diagnosis and giving of appropriate medical services.
Medical, Minor Surgeries and Dental Health services are available at the Rural Health Unit
(RHU) to any person or individual who needs assistance.
SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm
FEES: No fee is collected in availing of the outpatient services of the Rural Health Unit
Office or Division Rural Health Unit – III

Classification Government to Citizens (G2C)
Type of Transaction Simple Transaction
Recipients Any individual who needs medical attention
CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

PERSONNEL CONCERNED TIME RESPONSIBLE
1. Go to Admitting Provide or retrieve Individual 3 minutes OPD Staff on Duty
Section. Treatment Record
2. Go to Triage Area Admit patients for OPD check – up. 5 – 10 minutes Nurse/RHM
Ask the clients purpose of
consultation and write patient’s data
on daily patient’s logbook.
Vital Signs and weight taken and
recorded.
Refer patient to RHU physician.
3. Go to Rural Health Examination of patients. 10 minutes RHU Physician

Physician for
consultation The RHP:
 Takes history and proper
physical examination and
request for laboratory
exams if needed
 Makes the proper disease
diagnosis
 Administer proper
management
 Prescribe necessary
available medications
 Advice patient for follow-
up check – up
 Discharge patient
4. Go to Pharmacy Hand in Prescription form. 3 minutes Logistics Officer

Area
Issues the medicine.
Sign Dispensing form.
5. May go home
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CITIZEN’S CHARTER
B. DENTAL SERVICES
SERVICE SCHEDULES: Thursdays 8:00am to 12:00 nn
FEES: No fee is collected in availing of the dental services of the Rural Health Unit




recorded.
Refer patient to RHU Dentist.
3. Go to Rural Health Examination of patients. variable RHU Dentist

Dentist for
consultation The RHU - Dentist:

exams if needed
diagnosis
 Render necessary needed
dental care
up check – up

Area
5. May go home
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CITIZEN’S CHARTER
C. PRE-NATAL SERVICES
ABOUT THE SERVICE: Maternal care is one of the featured programs in the Department
of health Reform Agenda in conjunction with the country’s Millennium Goal, hence we offer
regular prenatal check-up to expectant mothers in our community to be able to achieve a zero
mortality rate and to make sure that every delivery is a safe delivery.
FEES: No fee is collected in availing of the prenatal services of the Rural Health Unit


Take personal data, obstetrical
history and record them in the
individual patient record.
recorded.
3. Proceed to Midwife in the examination room 5 – 10 minutes RHM

examination room, will perform the abdominal
you will called palpations and other necessary
according to examination.
numbers.
Health education is rendered
emphasizing facility based delivery.
Injection of Tetanus Toxoid, if
necessary.

Physician for
exams if needed
diagnosis
management
 Health education
 Prescribe and dispense
necessary available
medications
up check – up
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CITIZEN’S CHARTER

Area
6. If for referral. RHU – Physician provides a referral 5 – 10 minutes RHU Physician

form and facilitates referral to
nearest birthing facility or hospital.
7. May go home
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CITIZEN’S CHARTER
D. FAMILY PLANNING SERVICES
ABOUT THE SERVICE: Family planning is one of the featured programs in the
Department of Health Reform Agenda in conjunction with the Country’s Millennium Goal,
hence we offer regular Family Planning Services for the purpose of Birth Spacing and
Responsible Parenthood.
FEES: No fee is collected in availing of the family planning services of the Rural Health Unit


Take personal data, obstetrical
history, last menstrual period,
Gravida & Parity record and note
them in the individual patient
record.
recorded.
3. Proceed to Midwife in the examination room. 8 – 10 minutes RHM/RHU Physician

examination room,
you will called Health education is rendered
according to regarding different Family Planning
numbers. Methods.
Provision of family planning
method of choice.
Refer to RHU physician, if
necessary.
4. May go home Midwife in charge do the final 5 minutes RHM/RHU Physician

advice and schedule patient for
further follow up.
Patients referred to the physician
are advised and discharged by the
RHU Physician.
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CITIZEN’S CHARTER
E. NATIONAL EXPANDED IMMUNIZATION PROGRAM (EPI)

SERVICES
ABOUT THE SERVICE: This is one of the core programs of the Department of Health,
under the Maternal and Child Care, giving free vaccines for all the different childhood
diseases to the susceptible populace from birth to nine (9) months old. The Rural Health Unit
gives Bacillus Calmette-Guerin (BCG) vaccine, Hepatitis B Vaccine, Diphtheria, Pertussis,
Tetanus (DPT) Vaccine, Oral Polio Vaccine, Inactivated Polio Vaccine (IPV) and measles
vaccine to neonates before one year of age.
SERVICE SCHEDULES:
 First Tuesdays of the Month 8:00 to 5:00 pm

o Barangays Quibaol, Barangay Talogtog,
 Second Tuesdays of the Month 8:00 to 5:00 pm
o Barangay Tumbar
 First Wednesdays of the Month 8:00 to 5:00 pm
o Barangay Basing, Barangay Matalava, Barangay Naguelguel
 Second Wednesdays of the Month 8:00 to 5:00 pm
o Barangay Lasip, Barangay Aliwekwek
 First Thursdays of the Month 8:00 to 5:00 pm
o Barangay Malawa, Barangay Namolan
 Second Thursdays of the Month 8:00 to 5:00 pm
o Barangay Rosario, Barangay Dulag, Barangay Wawa
FEES: No fee is collected in availing of the vaccination services of the Rural Health Unit

AT BIRTH SIX WEEKS OF TEN WEEKS FOURTEEN NINE TWELVE TO

LIFE OF LIFE WEEKS OF MONTHS FIFTEEN
LIFE OF LIFE MONTHS
BCG Pentavalent 1 Pentavalent 2 Pentavalent 3 Measles MMR
Hepatitis B OPV 1 OPV 2 OPV 3 Vitamin A
IPV

Hospital born baby – bring Take personal data and note them in
along the referral form for the individual patient record.
immunization
recorded.
3. Proceed to The midwife administer the 3 minutes RHM

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CITIZEN’S CHARTER
vaccination room, necessary vaccines to the client on a

you will called first-come, first-serve basis.
according to
numbers. Refer to RHU physician, if
necessary.
4. May go home Health education provided. 3 minutes

Advised on next follow – up.
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CITIZEN’S CHARTER
F. ANTI – TUBERCULOSIS PROGRAM (TB – DOTS)
ABOUT THE SERVICE: Tuberculosis has burdened the country for so many years.
Presently, it is still a major health hazard. The Rural Health Unit III manages an anti –
tuberculosis program. It is geared toward preventing and controlling the spread or
transmission of tuberculosis in the community. The main objective is to identify and treat
patient with TB by provision of anti-tuberculosis medication for free using the DOTS.
FEES: No fee is collected in availing of the TB – DOTS services of the Rural Health Unit

Recipients TB patients who needs medical attention

recorded.
3. Go to Rural Health Examination of patients. 8 – 10 minutes RHU Physician

Physician for
exams if needed
diagnosis
 All patients, with diagnosis
of a consideration of
Pulmonary Tuberculosis
are referred for sputum test
and Chest Xray.
 Advised on follow up
4. May go home Advised to have follow – up check- 5 minutes RHM

up once with sputum test results and
Chest Xray results.
5. Patient with sputum Retrieve ITR. 3 – 5 minutes Nurse/RHM

results proceeds to
admitting section Vital Signs and weight taken and
recorded.
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CITIZEN’S CHARTER
Refer to Physician
6. Patient proceeds to Physician examines, evaluates and 5 – 10 minutes RHP

Consultation Room diagnoses the patient.
TB symptomatic patient Nurse on Duty registers the patient 10 minutes PHN/RHM

with (+) sputum to DOTS – NTP registry and
endorses to midwife in charge as
DOTS treatment partner.
Midwife in charge instruct the 15 – 20 minutes
patient regarding DOTS and
emphasize strict compliance to
treatment
Midwife and BHW in-charge
directly supervise the patient’s
compliance to drug intake.
TB symptomatic patient Physician evaluates the patient for 10 minutes PHN/RHM/RHP

with (-) sputum further management.
TB – Diagnostic Center conduct
Chest Xray exam as requested
Provide Chest Xray request
TB symptomatic patient Physician examines the patient. 5 – 10 minutes RHP

with (-) sputum and with
Chest Xray results Provides appropriate diagnosis and
management and issues
(negative radiographic prescription.
results of Pulmonary
Tuberculosis) Advised on follow – up check – up.
(positive radiographic Physician examines the patient. TBDC – 2 – 3 Provincial Health Office
results of Pulmonary weeks
Tuberculosis) Refer to TB Diagnostic Committee
in accordance with the proper
assessment.

Area
8. May go home Midwife in charge do the final 3 minutes RHM

advice and schedule patient for
further follow-up if necessary.
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CITIZEN’S CHARTER
G. SIGNING OF DEATH CERTIFICATE
FEES: No fee is collected in availing on this service of the Rural Health Unit

Recipients Any individual who has a certificate to be
signed

1. Go to Admitting Provision of number is given to 2 minutes OPD Staff on Duty
Section. relative.
2. Proceed to RHU physician conducts complete 5 minutes RHP

Consultation Room history taking prior to the death of
the patient.
Signs the death certificate
3. Proceed to Records Hands the death certificate for 5 minutes RHM

Section recording of the details of the
patient and his cause of death.
4. May go home
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CITIZEN’S CHARTER
H. ISSUANCE OF MEDICAL CERTIFICATE
FEES: Processing fee is paid prior to issuance of the medical certificate


recorded.

Physician for
exams if needed
diagnosis
management
 Advice patient to proceed
to Municipal Treasury
Office to pay for the
processing fee.
 Provides the payment stub.

Area
5. Follow – up with Retrieve the previous ITR. 3 minutes RHM

Payment Receipt.
Perform vital signs and record.
Go to Admitting Section.
Refer to RHU Physician.
6. Proceed to Physician issues and signs the 3 – 5 minutes RHP

Consultation Room medical certificate
7. Proceed to Records Hands the medical certificate for 5 minutes RHM

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CITIZEN’S CHARTER
Section recording of the details of the

patient and his reason of consult.
8. May go home

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1

REPUBLIC OF THE PHILIPPINES

A. THE OUT-PATIENT SERVICES OF THE RURAL HEALTH UNIT

SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm

Office or Division Rural Health Unit – III

CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

3. Go to Rural Health Examination of patients. 10 minutes RHU Physician

4. Go to Pharmacy Hand in Prescription form. 3 minutes Logistics Officer

SERVICE SCHEDULES: Thursdays 8:00am to 12:00 nn

Office or Division Rural Health Unit – III

CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

Ask the clients purpose of

Vital Signs and weight taken and

Refer patient to RHU Dentist.

3. Go to Rural Health Examination of patients. variable RHU Dentist

 Takes history and proper

4. Go to Pharmacy Hand in Prescription form. 3 minutes Logistics Officer

Sign Dispensing form.

SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm

Office or Division Rural Health Unit – III

CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

3. Proceed to Midwife in the examination room 5 – 10 minutes RHM

4. Go to Rural Health Examination of patients. 10 minutes RHU Physician

5. Go to Pharmacy Hand in Prescription form. 3 minutes Logistics Officer

6. If for referral. RHU – Physician provides a referral 5 – 10 minutes RHU Physician

D. FAMILY PLANNING SERVICES

SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm

Office or Division Rural Health Unit – III

CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

3. Proceed to Midwife in the examination room. 8 – 10 minutes RHM/RHU Physician

4. May go home Midwife in charge do the final 5 minutes RHM/RHU Physician

E. NATIONAL EXPANDED IMMUNIZATION PROGRAM (EPI)

 First Tuesdays of the Month 8:00 to 5:00 pm

Office or Division Rural Health Unit – III

AT BIRTH SIX WEEKS OF TEN WEEKS FOURTEEN NINE TWELVE TO

BCG Pentavalent 1 Pentavalent 2 Pentavalent 3 Measles MMR

Hepatitis B OPV 1 OPV 2 OPV 3 Vitamin A

CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

3. Proceed to The midwife administer the 3 minutes RHM

vaccination room, necessary vaccines to the client on a

4. May go home Health education provided. 3 minutes

F. ANTI – TUBERCULOSIS PROGRAM (TB – DOTS)

SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm

Office or Division Rural Health Unit – III

CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

3. Go to Rural Health Examination of patients. 8 – 10 minutes RHU Physician

4. May go home Advised to have follow – up check- 5 minutes RHM

5. Patient with sputum Retrieve ITR. 3 – 5 minutes Nurse/RHM

6. Patient proceeds to Physician examines, evaluates and 5 – 10 minutes RHP

TB symptomatic patient Nurse on Duty registers the patient 10 minutes PHN/RHM

TB symptomatic patient Physician evaluates the patient for 10 minutes PHN/RHM/RHP

TB symptomatic patient Physician examines the patient. 5 – 10 minutes RHP

7. Go to Pharmacy Hand in Prescription form. 3 minutes Logistics Officer

8. May go home Midwife in charge do the final 3 minutes RHM

G. SIGNING OF DEATH CERTIFICATE

SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm

Office or Division Rural Health Unit – III

CLIENT STEPS RESPONSIBILITY OF PROCESSING PERSON

2. Proceed to RHU physician conducts complete 5 minutes RHP

3. Proceed to Records Hands the death certificate for 5 minutes RHM

H. ISSUANCE OF MEDICAL CERTIFICATE

SERVICE SCHEDULES: Monday to Friday 8:00 am to 5:00 pm

FEES: Processing fee is paid prior to issuance of the medical certificate

Office or Division Rural Health Unit – III

Citizen's Charter

Citizen's Charter