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  • KB 52824024b58ac11078ca25ce

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    If a phone is stuck on the initializing screen, recovery mode may help. To get recovery mode files: 1. Access Yealink's warranty service website and submit a support request with the phone's MAC/SN. 2. Select the fault type and phenomenon to obtain a recovery file download link. 3. Newer Yealink phones may have built-in backup that allows recovery without downloading files.

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    If a phone is stuck on the initializing screen, recovery mode may help. To get recovery mode files: 1. Access Yealink's warranty service website and submit a support request with the phone's MAC/SN. 2. Select the fault type and phenomenon to obtain a recovery file download link. 3. Newer Yealink phones may have built-in backup that allows recovery without downloading files.

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    6 views3 pages

    KB 52824024b58ac11078ca25ce

    Uploaded by

    glauber
    If a phone is stuck on the initializing screen, recovery mode may help. To get recovery mode files: 1. Access Yealink's warranty service website and submit a support request with the phone's MAC/SN. 2. Select the fault type and phenomenon to obtain a recovery file download link. 3. Newer Yealink phones may have built-in backup that allows recovery without downloading files.

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    © All Rights Reserved
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    of 3

    How to get recovery file?

    [Issue Description]
    The Phone is stuck on initializing screen or Yealink logo.

    [Cause]
    Firmware upgrade interrupted, such as losing power supply.

    [Resolution]
    Try to do recovery mode.
    You can get the recovery mode files by following the steps below:
    1. Access https://ticket.yealink.com/
    2. Click Warranty Service, Proceed with Hardware Issue.

    3. Fill in the following information, and add the MAC/SN of your phone.
    4. Select the Fault type and the Fault phenomenon as the picture below, and you'll obtain the recovery mode
    files download link.
    Tips: The new device T58W/CP925/CP965/CP935W has a built-in backup system. So the recovery mode can
    be performed by returning to the backup system without recovery files.

    [Product Model]
    VP59,T58A with Camera,SIP-T58A,SIP-T57W,SIP-T54W,SIP-T53W,SIP-T53,SIP-T48U,SIP-T46U,SIP-T43U,SIP-
    T48S,SIP-T46S,SIP-T42S,SIP-T41S,SIP-T40G,SIP-T40P,SIP-T29G,SIP-T27G,SIP-T23G,SIP-T23P,SIP-T21(P) E2,SIP-
    T19(P) E2,SIP-T33P(G),SIP-T31(P)(G),SIP-T30(P),W90 Multi-Cell System,W80 Multi-Cell
    System,W60P,W53P,W56P,W52P,T54W with DD10K,W41P,W59R,CP960,CP930W-Base,CP920

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