Monthly Report

Student Name: Bafenyi Kopong Sheet No. 1

Mentor’s Name: Ishamel RraBanna Month Beginning :01 /03/2023 -31/03/2023
Supervisor Name: Keitumetse Gobotsamang
Placement company: Kgatleng District Council
Activities planned for the week:

To receive calls on behalf of the IT department and write Job cards

To fix a connect printer

Install application into the computer (personal computer)

Help formatting a word documents file

Assist in sending an outlook mail

Fixing the computer that restarts every time when it is supposed to start to finish booting

Assisting in printer issues

Transferring users' information from the backup location to their current user account

Retrieving information from a hard drive which is within a damaged computer

Fixing internet connection

Remove printer from the matimela department for servicing

Accept calls on behalf of the IT department and record the areas of assistance by which clients want
to be assisted on

The third task was to travel with my mentor to Mmathubudukwane, Malolwane and Ramotlabaki to
register (take record of the printers and computers that were being donated to them

Assisting in sending a mail

distributing modems

cleaning printers with /dirty Ink

Problems Encountered

The desktop mail version could not work

Found a damaged Ethernet cable that was damaged

Encountered a paper jam because there was less ventilation between the A4 paper that are used to
print

Encountered frailer of installation because the software I was installing was not compatible to the
machine was using

Had to connect a printer in a domain without direct Via cable hence it was a long process

Did not know the importance of /diagnose option

The desktop mail version could not work

Found a damaged Ethernet cable that was damaged

Encountered a paper jam because there was less ventilation between the A4 paper that are used to
print

Encountered frailer of installation because the software I was installing was not compatible to the
machine was using

Had to connect a printer in a domain without direct Via cable hence it was a long process

There was not a lot of tasks on this week

There were no job cards

Mentors Signature . Date

 Monthly Report

Student Name: Bafenyi Kopong Sheet No. 2

Mentor’s Name: Ishamel RraBanna Month Beginning :03 /04/2023 -28/04/2023
Supervisor Name: Keitumetse Gobotsamang
Placement company: Kgatleng District Council
Activities planned for the week:

Fixing a webmail that cannot open in a browser

Fixing Keyboard

Fixing a printer that was not working

Receiving calls on behalf of the IT department

Task 4 Fixing a computer from unwanted popping menus on the screen and unheeding hidden files on
that same computer

Connecting a computer to a printer in a Domain

Assist in installing applications

Receiving calls on behalf of the IT department

Fixing a monitor from standby mode

Fixing a computer failing to boot

Fixing a printer that was not printing

Fixing email issues

Fixing a computer that does not allow user to sign in

Fixing desktop mail that is not working and unlocking an encrypted power point file

Connecting wirelessly to a modem

Fixing and assisting on printer issues

Stapling using a heavy-duty stapler

Fixing a computer application (great plains) that is frozen

Helping client activate a mobile data on their phone

Downloading a phone music player for client

Assisting client in felling their forms

Setting up and connecting a computer

Problems Encountered

The computer came late hence I could not finish it the same day

Lack of computer literacy from the people I am assisting hence I had to break down computer terms
into layman terms

17-21 Sick off

There was no adapter to connect computer

Mentors Signature . Date