Quintiq

SATISFY YOUR EMPLOYEES,

DELIGHT YOUR CUSTOMERS
Conventional methods of workforce planning and scheduling are
no longer enough to handle the increasingly complex demands
from employees and customers. Faced with various rules and
constraints, planners resort to hasty solutions that merely deal with
the problem at hand. To stay ahead, you need a robust workforce
planning platform that helps you handle the disruptions of today and
anticipate the needs of tomorrow.
A
spike in customer demand comes in.
A bout of flu causes several employees
to call in sick, throwing the weekly roster
into disarray. The following weeks bring even more
disruptions due to public holidays. Your managers
are worried that service levels will drop. Your
planners are overwhelmed as they scramble to deal
with the chaos.

The solution is just a click away – a robust planning

platform that brings all the pieces together into
one cohesive picture to support your planners
in making prompt and confident decisions. Your
planners generate optimal schedules that maximize
productivity while taking into account future
holidays and important events. It even considers
employee preferences by matching shifts with
their preferred working times. Staff access to the
system allows your workers to swap shifts among
themselves. This is easily done as the system would
only allow changes that don’t violate labor laws.

The day's operations return to normal. Customers

enjoy the same reliable service and employees are
satisfied with the new arrangement. Is this the
reality of your daily operations?
Deploy your workforce
where they are needed most
DELMIA Quintiq Workforce Planner is a fully integrated solution that brings
together departments to plan across all time horizons. By generating demand-
driven schedules months in advance, it ensures stable schedules in the shorter
term that enable you to:

Reduce redundancies Prioritize employee satisfaction

and increase efficiency
Create optimal shifts that balance demand (work orders)
with supply (employees). Workforce Planner supports
decision-making by allowing your planners to create and
compare the impact of different scenarios. For instance,
one scenario may focus on fulfilling demand while
another reduces FTEs (hours worked by one employee
on a full-time basis) by allowing more flexible shifts.
Planners can select the optimal scenario that conforms
to company rules and best meets customer SLAs (service
level agreements).
Employee satisfaction and your company’s productivity
go hand in hand. Workforce Planner's mobile
application allows your employees to indicate their
work preferences. The planners then take into account
these preferences for individual shifts and overtime
to distribute work fairly while accomodating various
workforce demands, public holidays and annual leave.
Optimally balanced rosters will keep your employees
happy and your business performance on track.

Combine similar jobs in a shift to

generate optimal work rosters

Workforce Planner evaluates the schedule of an

employee to determine which jobs are of a higher
priority and which ones can be moved around to create
a more efficient work sequence. This prevents double
assignments or overbooking, and reduces wasted time.

Comply with changing

rules and constraints
Employee scheduling with continuous KPI feedback. This allows
Workforce Planner balances workplace requirements your planners to create efficient and robust employee schedules

with labor laws and government regulations. Your

planners can quickly integrate changes to existing rules
and constraints to produce optimally balanced rosters
that take these changes into account. The rules can be
defined per company, country and department. It can
even be drilled down to the role of a specific employee.

DELMIA QUINTIQ WORKFORCE PLANNER 3

Match the right people
with the right jobs
Workforce Planner enables your planners to match
individual tasks to employees with the right skillsets.
They can generate an optimal mix of employees’ skills
and experience that fulfills medium- and long-term
workforce demand in a cost-efficient manner.

Work around disruptions

Real-time visibility across your operations allows you

to quickly spot problems and automatically reassign
employees where there is shortage or extra help is
needed. The solution takes the complexity out of shift
re-planning and job assignment, thus allowing your
planners to focus on higher level tasks.

Plan people on-the-go

Your planners can receive and track real-time

information even when they're on the move.
Employees have direct access to their schedules
through the mobile application. They can request for
leave or swap shifts with other employees.

Workforce Planner’s mobile application lets your employees

view their rosters, request for leave, swap shifts and confirm
tasks easily

4 DELMIA QUINTIQ WORKFORCE PLANNER

Make more accurate predictions

Workforce Planner is embedded with analytics

capabilities that capture data input from employees to
help your planners forecast activities more accurately.
When your workers end their shift, the actual working
hours they key into the system for payroll to calculate
their salaries can also be used to forecast the duration
of activities. Accurate predictions derived from
actual data enable you to plan future resources more
effectively.

View and choose the optimal plan

The solution's what-if scenario planning capability

shows planners the outcomes of different situations –
for instance, if demand changes by X amount or a rule
limits a shift to X hours. Whatever the scenario may be,
Workforce Planner's record-breaking optimizer is able
to quickly calculate the best possible plan. The highly
flexible solution allows the planner to further adjust
KPIs before deciding on the plan that best meets the
company’s objectives.

Integrate the human experience

Workforce Planner optimizes your employee schedule,

but it never takes over. The hands-on knowledge of
your planners is irreplaceable. The solution allows your
planners to make further adjustments to the optimized
plan based on their soft knowledge of the workforce.

DELMIA QUINTIQ WORKFORCE PLANNER 5

Why DELMIA
Quintiq?
Gartner recognizes DELMIA Quintiq as the fastest
growing supply chain company among the top five in
the industry. More and more organizations are relying
on our technology, our people and our approach to
solve their planning problems. Here’s why:
Optimization that works
in the real world
The DELMIA Quintiq optimizer remains unmatched
in the market. Powering it is a technology that has
broken over 160 records in the world’s toughest
optimization problems. This same technology
now resides in the planning of all DELMIA
Quintiq customers.
At the click of a button, DELMIA Quintiq optimizes
hundreds of shifts and thousands of jobs within
minutes. Its scale and flexibility are unequalled; its
applications limitless. It is modeled to your business
and takes into account all rules and constraints unique
to your operations. This will help your planners to
create optimal plans that work in your business reality.
It re-plans and re-optimizes according to changing
conditions in your business.
Proven track record
Many major organizations rely on Workforce Planner
to optimize their daily operations. They include DHL,
Thalys, Transport for London, Virgin Atlantic Airways,
US Federal Aviation Administration, Fraport AG and
Royal Caribbean Cruises.
Robust integration
DELMIA Quintiq products are built with ease of
integration in mind. Workforce Planner can be
implemented as a standalone or with other DELMIA
Quintiq products such as S&OP, Scheduler or Logistics
Planner. Being SAP-certified and Microsoft-certified,
it can also be easily integrated into your existing IT
frameworks or with solutions from a different vendor.
Industry standards configured
to your business
Workforce Planner reflects industry standards and
best practices. Data-driven configuration enables rapid
deployment of the system and quick configuration to
your company’s specific requirements.
Fast implementation
The DELMIA Quintiq team has implemented Workforce
Planner in various industries including public
transport, rail, air traffic control, airports, field services
and postal & express. Guided by an accelerated
approach called the DELMIA Quintiq Project Lifecycle
(QPLC) methodology, we work with our customers
toward a solution that is ready to go live in a matter
of months.
24/7 support
Implementation is done in phases, with DELMIA
Quintiq support at every step of the way. With 17
offices across the globe, we have the facilities to offer
support at your local level. Our solutions are used in
82 countries worldwide, our business is conducted in
11 languages and our network is growing all the time.
Is DELMIA
Quintiq the right
solution for your
organization?
Contact your local DELMIA Quintiq
sales rep today and together we’ll
assess if Workforce Planner is the
right solution to your challenges.
Using your actual data, we can
set up a live demo to show you
how our software can streamline
and simplify complex planning
decisions. This will help you
improve delivery performance,
profitability and employee and
customer satisfaction. We will also
share with you the experiences of
our customers who are enjoying
optimized schedules and real-time
support with Workforce Planner.
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