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  • Application LetterCALLCENTER

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    Katelyn Weird
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    The applicant is applying for a Call Center Agent position with Call Center Wizards. He has over four years of experience in customer service and sales roles. At his last job as a call center agent at TelePerformance, he received praise for his exceptional customer service and ability to work well under pressure. While at TelePerformance, he honed his upselling, conflict resolution, and phone etiquette skills, and was training new employees within six months. He achieved high customer service ratings, resolved most customer issues to reduce manager workload, and had the lowest customer turnover ratio in 2022. He believes his skills and experience will help boost customer satisfaction at Call Center Wizards.

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    The applicant is applying for a Call Center Agent position with Call Center Wizards. He has over four years of experience in customer service and sales roles. At his last job as a call center agent at TelePerformance, he received praise for his exceptional customer service and ability to work well under pressure. While at TelePerformance, he honed his upselling, conflict resolution, and phone etiquette skills, and was training new employees within six months. He achieved high customer service ratings, resolved most customer issues to reduce manager workload, and had the lowest customer turnover ratio in 2022. He believes his skills and experience will help boost customer satisfaction at Call Center Wizards.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Application LetterCALLCENTER

    Uploaded by

    Katelyn Weird
    The applicant is applying for a Call Center Agent position with Call Center Wizards. He has over four years of experience in customer service and sales roles. At his last job as a call center agent at TelePerformance, he received praise for his exceptional customer service and ability to work well under pressure. While at TelePerformance, he honed his upselling, conflict resolution, and phone etiquette skills, and was training new employees within six months. He achieved high customer service ratings, resolved most customer issues to reduce manager workload, and had the lowest customer turnover ratio in 2022. He believes his skills and experience will help boost customer satisfaction at Call Center Wizards.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    May 23, 2023

    Call Center Agent


    Call Center Wizards
    Cagayan De Oro

    Dear Sir/Madam,

    I am excited to apply for the position of Call Center Agent. With over four years of experience
    assisting customers, and closing sales, I am confident I will be an excellent addition to your
    team. In my last role, I received consistent praise for my exceptional customer service and
    ability to maintain a positive attitude in a high-pressure environment.

    As a call center agent at TelePerformance, I honed my upselling techniques, conflict


    resolutions, and phone etiquette. In just six months on the job, my managers already have me
    onboarding and training new employees by the end of my tenure at TelePerformance, I had
    achieved the following results:

    ● 98% customer service rating


    ● 94% resolved customer issues rate, thereby reducing caseload of the call center
    manager
    ● lowest customer turnover ratio in 2022

    I believe my customer service skills and prior call center experience will help you boost
    customer satisfaction. I am looking forward to discussing the position with you in more detail
    and I am available by phone or email at any time most convenient for you.

    Thank you for your kind consideration.

    Sincerely,

    Cromwel Kent Potestas

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