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ability to control emotions ability to identify

self awareness
selfr reg
empath
moyivation
social skills'
trchniccal experience
human respectfuly managing peoples
conceptual big picture
specific hihgly detail
comprehensive plan
flexible compromise flexible plan
minimise risk
meets objerctive
review om hand
your message
compose message
transmit
incoming filter
recive messafe
translating
accepting meaning

indecisive impuslivenss

define the problem


analyse the problem
develop alternative splution
choose the besy solution
convert the desicion int acrtion
follow up

describe the prob


get the facts
define the prob
develop alt solution
select best sol

self fufillment
ego
social
safety
physiological

praise
convinience
fun
money
importance and success
advancement

perceptions
feelings and emotions
desires
power
values

pooorlyy define goals


breakdown in communication
poor use of manageria' feedback
stress

analyse]
strategise
[re negotitat3\
negootiate
implement

anticipating a guests needs


collecting amd recordinf their preferences
get to know your guest
empathetic genuine

revenue
expense
cost of goods
sold
profit
loss'
top tip

revenue amoount of money


e3xpenses cost of doing
COGS cost of goods sold direct cost attribute
profit posite remainder
loss negatuve remainder

application form
interview
assessment
reference check

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