20/11/2022

Drs. Cerah Iskradono, MM, CHt

PT. BANK MANDIRI (PERSERO), JAKARTA. (1999 - PRESENT)

cerahisk@gmail.com. HP : 0815-19280855
Sabtu, NATIONAL GUEST SPEAKER :
19 November -Gabungan Freight Forwarder Seluruh Indonesia (GAFEKSI )
2022 GOAL SETTING for -Customer Service Club ( CS Club )
Jam 14.00 – 15.30 -Seminar Nasional Penerbangan Indonesia
Success 2023 -Trainers Club Indonesia ( TCI )
- ASIAN GAMES Service Volunteers
Topik : - Suzuki National Dealer Meeting
1. Era VUCA Teaching experience in more than 110 companies
2. Strategy VACIL TEACHING
LIST EXPERIENCE : 36 years; more 80 companies
OF CLIENTS
3. Goal Setting : • Perusahaan Penerbangan,Perbankan,
WORKING EXPERIENCE
SMART Perhotelan,Travel Agent, Perusahaan Kargo,
36 years
BSC Telekomunikasi, Rumah Sakit, Instansi Pemerintah,
4. How to Win in 2023 Pelindo IV, Sinar Mas Group. Asian Pulp & Paper,
1. PT Garuda Indonesia :
5. Dev. Effective STMT Trisakti, Suzuki Indo Mobil, Astra Daihatzu
- Direktur Commercial Mgt
Motor, CHEVRON Indonesia, Angkasa Pura 1, dsb.
Leadership Development : 22 yrs

6. Be The Best Drs. CERAH ISKRADONO.MM, CHt 2. MSA KARGO : EDUCATION :

Sr. Trainer, Motivator,
HR Consultant & Book Writer
Pengalaman kerja 36 th & Mengajar lebih 100
perusahaan & instansi pemerintah
Certified ToT BNSP
- Direktur Lembaga Pendidikan
LPPM CITRA : 3 yrs
3. SINAR MAS GROUP 1. Magister Management, Majoring in Human Resources Management , 1998
- PT.SMART Tbk : HRD/ 2. University Degree, Education & Teaching Institute, IKIP, Jakarta. 1995
Kepala PUSDIKLAT & GA : 9 yrs 3. University of Indonesia, Bachelor Degree, English Diploma Program. 1984
4. FIN LOGISTICS 4. Student PILOT, Oxford Air Training School, United Kingdom, 1977
GM Human Capital & Adm 2 yrs
5. Master Trainer & HR Consultant

Launching Buku
TRAINING ACTIVITIES Pelatihan
PRAMUGARI
PRAMUGARI GARUDA

Suzuki National Dealer Meeting

Garuda Indonesia

PT Angksa Pura Trainers Club Indonesia

Sinar Mas Group

ASEAN Games

3 4

Training Framework
GOAL SETTING 2023 3 DISRUPTIVE ERA
KPI
1. Era VUCA
Productivity ^
2. PANDEMIC Covid 19 - Prokes
Career^
DO THE BEST 3. MILLENIAL GENERATION – Maintain morale

Steps Leadership ACHIEVING

Era VUCA VACIL 2023 Development GOALS TANTANGAN

PRAYING
HAPPY &
ABUNDANCE
LIFE
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VACIL GOAL SETTING

4 Success in Achieving Target
V- VISION • Suatu kondisi spesifik tertentu di masa
A- AGILE mendatang yang akan kita kejar, kita capai,
dan kita wujudkan dengan suatu cara, dalam
C- COLLABORATIVE
batas waktu tertentu.
I- INNOVATIVE
UPGRADE L- LISTEN
• Goal/ sasaran adalah target2 kuantitatif
perusahaan yang ingin dicapai dalam kurun
waktu tertentu

Mengapa Perlu SMART

“Goal Setting” GOAL SETTING
• Fokus dalam mewujudkan sasaran • Specific
• Memperbaiki kinerja • Measurable
• Meningkatkan motivasi • Achievable
• Meningkatkan kepuasan • Realistics
• Meningkatkan kepercayaan diri • Time Frame
• Dapat mencapai melebihi target Lulus kuliah S2 jurusan
• Menemukan cara mencapai goal Ekonomi dengan nilai
rata-rata 80 di
Universitas Indonesia
dalam waktu 2 tahun
9 10

Performance Management Corporate

Framework Balanced Scorecard Map
Enhance Long-term
Financial Growth
Vision Strategy Map
Financial Manage Cost Efficiency Increase Revenue Growth
Mission
Strategy
Nurture Customer Expand Increase
Key Satisfaction Market Share Customer Acquisition

Performance
Customer
Indicators
Achieve Drive Demand via Manage Dramatic
Internal Business Process Operational Customer Relation Growth through
Excellence Management Innovation
Identifying Company Business Process
Defining strategy Learning & Growth

Measuring
Develop Employee Enhance Employee Improve Employee
Monitoring Satisfaction Productivity Appraisal System
Reporting

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Key Performance Indicators (KPI) Makna Tahun 2023

KPI = Ukuran atau
Vision Indikator yang akan Tahun : 2023
Mission Strategy memberikan informasi
and Values sejauh mana kita telah 2 = 2 Macam Target
berhasil mewujudkan
sasaran strategis yang 0 = 0 mind : Hilangkan mental blok
telah kita tetapkan
Strategic Objectives
2 = Fokus pada 2 : 1. Customer
Finance
Key Performance 2. Competitor
Indicators
Customer
3 = 3 C : Commitment,
Key Performance
Indicators
Competent,
Internal Business
Process
Creative.
Key Performance
Learning
Indicators

2023 : GOAL SETTING

TARGET 2X Macam Makna tahun 2023
2
CONT. IMPROVEMENT:
2 Customer
• Performance melampaui Target Target 2X
PROFESSIONAL KPI ( Dashboard Green) (2 Macam)
• Mkt/OPS/FA/HR/QA/IT/BD/PR Competitor
2023 0
• Financial
• Spiritual Zero Mind 3
• Competency
• Pendidikan Commitment
PERSONAL
• Karir Competent
• Kesehatan Creative
• Keluarga
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Steps to Achieve
Leadership Development
GOAL 2023
Tahun : 2023 KEPEMIMPINAN
Langkah2 :
Tingkat 5, Jim Collins
1. Tentukan 2 macam target (2):
1. Target Professional
2. Target Personal
2. Hilangkan mental blok (0)
3. Fokus pada (2) : 1. Customer Satisfaction
2. Competitor
4. Tindakan (3) C : 1. Commitment,
(KSF) 2. Competent,
3. Creative.
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Be the BEST CU at The TOP

Break out The New You

• Do the best not Be the best

• KPI tercapai
• Stretching
• Flexible Thank You
• Agile Cerah
HP/WA : 0815.1928.0855
• GRIT : Persisten. Preserverance Web : cerahhrkonsultan

SUKSES : Sepasang Bidadari