Table 4.

2 The steps of the continual improvement model linked to the most relevant ITIL guiding principles

ITFO 4
Focus on Start where Progress Collaborate Think and Keep it Optimize
value you are iteratively and work simple and and
with promote holistically practical automate

v.01 .02.00
feedback visibility
What is the vision? ✔ ✔ ✔ ✔ ✔ ✔ ✔
Where are we now? ✔ ✔ ✔ ✔ ✔ ✔ ✔

Where do we want to be? ✔ ✔ ✔ ✔ ✔ ✔ ✔

How do we get there? ✔ ✔ ✔ ✔ ✔ ✔ ✔
Take action ✔ ✔ ✔ ✔ ✔ ✔ ✔
Did we get there? ✔ ✔ ✔ ✔ ✔ ✔ ✔
How do we keep the
✔ ✔ ✔ ✔ ✔ ✔ ✔
momentum going?

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