Six Sigma Project - PDF - Design For Six Sigma - Six Sigma

5/28/23, 5:19 PM Six Sigma Project | PDF | Design For Six Sigma | Six Sigma
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https://www.scribd.com/document/446355664/2-Six-Sigma-Project 1/155

PTKGIEV TIPKTV
KH
UC] UCNOB
Uudocttif Dy
HBOI7
TIN HK.7
UYDOCVVIF VK UEFA
Ch pbrtcba luaaaoiht kl tmi riqucrioihts lkr tmi

bwbrf kl finrii kl
PKUV NTBFYBVI
FCPAKOB CH
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DYUCHIUU
BFOCHCUVTBVCKH
VBDAI KL EKHVIHVU
Ekhtihts Pbrtceuabrs Pbni
Fieabrbtckh 6
Uupirvcskry Eirtclcebti 9
Chtrkfuetckh7 <
2.0 Chtrkfuetckh kl Ucx Ucnob >
2.4 Kdgietcvis kl tmi Utufy 29
2.5 Oitmkfkakny kl Ucx Ucnob 2=

Embptir-2
2.5.2 Filchi, Oibsuri , Bhbayzi, Coprkvi & Ekhtrka 40
2.5.4 Duschiss Prkeiss Obhbnioiht Uystio (DPOU) 44
2.5.5 Fiscnh lkr Ucx Ucnob (FLUU) 46
2.5.6 Filchi, Oibsuri , Bhbayzi, Fiscnh & \ircly (FOBF\) 49
Krnbhczbtckhba Prklcai 4<
4.2 ^cprk Viemhkakncis (Kvirvciw) 4>

Embptir-4
4.4 Ivkautckh kl Ucx Ucnob bt ^cprk Viem. 50
4.5 Fcllceuatcis Ihekuhtirif dy ^cprk 52

Embptir-5 Tisibrem Utufy kl Ucx Ucnob 55
Related titles PTKGIEV KH UC] UCNOB

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5.2 Aivias kl Ucx Ucnob 56
5.4 Utrbtincis kl Ucx Ucnob 5<
5.5 Nakdba Pirspietcvi kl Ucx Ucnob 5>
VBDAI KL EKHVIHVU
Ekhtihts Pbrtceuabrs Pbni
Embptir-6 Copaioihtbtckh kl Ucx Ucnob 53
6.2 Chfcbh CV duys chtk Ucx Ucnob 60
6.4 Copaioihtbtckh kl Ucx Ucnob 65
6.5 Dihilcts kl Ucx Ucnob 6<
6.6 Acoctbtckhs kl Ucx Ucnob 92
Embptir-9 Bhbayscs & Chtirpritbtckhs 95
9.2 Bhbayscs 96
9.4 Embaaihnis Lbeif wmcai bfkptchn Ucx Ucnob 9<
9.5 Chtirpritbtckhs 9=
Embptir-< Lchfchns & Ekheausckhs <5
<.2 Erctceba Uueeiss Lbetkrs <6
<.4 Uunnistckhs <<
<.6 Ekheausckh <3
Dcdacknrbpmy >0

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Bhhixuri >4

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FIEABTBVCKH
Vmcs cs tk fieabri tmbt C ‑[[[[[[[[[[[[[[[[[[[[[[[[‟ mbvi ebrrcif kut tmcs prkgie

oysial ch pbrt lualcaaoiht kl tmi PKUV NTBFYBVI FCPAKOB CH DYUC
BFOCHCUVTBVCKH (UPIECBACWBVCKH ― KPITBVCKHU OBHBNIOIHV) Pr
kl UEFA.
Vmi wkrj cs krcnchba, mbs hkt diih ekpcif lrko bhywmiri iasi bhf mbs hkt diih sudoctti
bhy ktmir Yhcvirscty/Chstctuti lkr bh bwbrf kl bhy finrii/fcpakob.
Fbti7 HBOI7
Ucnhbturi7 TIN HK7

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EITVCLCEBVI KL UYPIT\CUKT
Eirtclcif tmbt tmi wkrj chekrpkrbtif ch tmcs Prkgiet Tipkrt kh UC] UCNOB sudoct
[[[[[[[[[[[[[[[[[[[[[[ cs mcs/mir krcnchba wkrj bhf ekopaitif uhfir oy supirvcsck
Obtircba kdtbchif lrko ktmir skureis mbs diih fuay bejhkwaifnif ch tmi Prkgiet Tipkrt
Fbti7 Ucnhbturi kl Nucfi

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EMBPVIT 02
CHVTKFYEVCKH

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CHVTKFYEVCKH KL UC] UCNOB
Ucx Ucnob cs b tiro usif tk fisercdi b oibsuri kl qubacty ekhtrka tmbt cs mcnmir tmbh "hk
Ucx Ucnob bt obhy krnbhczbtckhs scopay oibhs b oibsuri kl qubacty tmbt strcvis lk
pirlietckh. Ucx Ucnob cs b fcsecpachif, fbtb-frcvih bpprkbem bhf oitmkfkakny lkr iaco
filiets (frcvchn tkwbrfs scx stbhfbrf fivcbtckhs ditwiih tmi oibh bhf tmi
spieclcebtckh acoct) ch bhy prkeiss -- lrko obhulbeturchn tk trbhsbetckhba bhf lrko prk
sirvcei.
Batmkunm skuhfchn acji tmi tctai kl b secihei lcetckh hkvia, Ucx Ucnob riprisihts b hiw
kl prklct oktcvbtckh tmbt mbs piroibtif ekhnakoirbtis suem bs Nihirba Iaietrce, CDO
Oktkrkab. Ucx Ucnob bnihfb piroct krnbhczbtckhs tk ekheihtrbti kh prkeiss qubac
prkfuet chhkvbtckh ch krfir tk oiit eurriht bhf luturi eustkoir fiobhfs. ^mcai iopak
ixtihscvi okhctkrchn systio lkr qubacty bhf prklct bemcivioiht, tmi ekrhirstkhi kl t
Ucnob bpprkbem rists wctm tmi luhfboihtba stbtcstceba ekoputbtckh kl stbhfbrf fivcbtckh
bvirbni, kr scnob, tmbt oibsuri vbrcbdcacty wctmch b ncvih pkpuabtckh. Ibem scnob
istcobtis tmi huodir kl irrkrs (vbrcbtckhs) prkfueif lrko siaietif duschiss
(pkpuabtckh).
Ucx Ucnob riprisihts b ekoprimihscvi krnbhczbtckhba strbtiny tmbt ihtbcas sivirba ok

rcnkrkus trbchchn, yibrs kl obhbnircba ekooctoiht, bhf ouatcpai aivias kl io
chvkavioiht. Dinchhchn embptirs suoobrczi tmi Ucx Ucnob bpprkbem lkr coprkvchn eu
sbtcslbetckh bhf prklctbdcacty aivias kl dktm obhulbeturchn bhf sirvcei ihtctcis. \brck
Ucnob ebsi stufcis libturchn Nihirba Iaietrce.
Ucx Ucnob mbs diih brkuhf lkr kvir b fiebfi bhf bs suem ct mbs diih fipakyif bt
ekopbhcis brkuhf tmi wkraf. Okri tmbh >9% kl tmi lkrtuhi 900 ekopbhcis mbvi fipaky
Ucnob ch khi lkro kr bhktmir. Ukoi ekopbhcis mbvi emksih hkt tk ebaa ct Ucx Ucnob
ekpyrcnmt kr ktmir cssuis. Vmiy mbvi b scocabr bpprkbem dut oby ebaa ct dy b fcllirih
(suem bs UVTC\I, OIFCE, ite). Ct cs b oibsuri kl qubacty tmbt strcvis lkr hibr pirlietck

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Ucx Ucnob prkeiss usis fbtb bhf rcnkrkus stbtcstceba bhbayscs tk cfihtcly "filiets" ch b p
kr prkfuet, rifuei vbrcbdcacty, bhf bemcivi bs eaksi tk zirk filiets bs pksscdai.
Ukoi kl tmi okri lbokus ekopbhcis wmk bri uschn Ucx Ucnob bri7
- Nihirba Iaietrce
- Oktkrkab
- Ocerksklt
- Pmcacps
- ]irkx
- Fiaa
- ^CPTK

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VMI EKHEIPV KL UC] UCNOB
Ucx Ucnob cs b fbtb-frcvih qubacty oibsuri tmbt strcvis lkr b hibr pirlietckh kl bhy prk
cs copkrtbht tk uhfirstbhf Ucx Ucnob bs b tkka, bs tkk obhy chekopaiti filchctckhs mbv
ct akkj acji b ekopacebtif lbf.
Ucx Ucnob lkeusis kh coprkvchn qubacty (c.i. rifuei wbsti) dy miapchn krnbhczbtckhs p
prkfuets bhf sirvceis dittir, lbstir bhf emibpir. Ucx Ucnob lkeusis obchay kh
privihtckh, eyeai tcoi rifuetckh, bhf ekst sbvchns. Yhacji ochfaiss ekst euttchn prk
wmcem rifuei vbaui bhf qubacty, Ucx Ucnob cfihtclcis bhf iacochbtis eksts, wmcem prkv
vbaui tk eustkoirs bhf tmi prkfuetckh prkeiss. Vk uhfirstbhf tmi ekheipt kl Ucx-Ucn
oust uhfirstbhf tmi ekheipt kl hkroba eurvi.
Hkroba Fcstrcdutckh Eurvi

Vmi hkroba fcstrcdutckh eurvi cs b syooitrceba Diaa smbpif nrbpm riprisihtchn tmi fcstrc
kl b fbtb sit. Vmi diaa-smbpif eurvi risuats wmih b hkroba fcstrcdutckh cs riprisihtif
nrbpmcebaay dy pakttchn tmi fcstrcdutckh l ( x) bnbchst x. Vmi eurvi cs syooitrceba bdkut tm
oibh vbaui.
Hkroba eurvi libturis7

• Hkroba fcstrcdutckhs bri syooitrce brkuhf tmicr oibh.
• Vmi fcstrcdutckh mbs twk pbrboitirs, oibh (¹, ou) bhf stbhfbrf fivcbtckh (υ, scnob)
• Vmi oibh, oifcbh, bhf okfi kl b hkroba fcstrcdutckh bri iquba.
• <=% kl tmi brib (fbtb pkchts) acis wctmch khi stbhfbrf fivcbtckh (+/-2 scnob) kl tmi o
• 39% kl tmi brib (fbtb pkchts) acis wctmch twk stbhfbrf fivcbtckh (+/-4 scnob) kl tmi oi
• 33.>% kl tmi brib (fbtb pkchts) acis wctmch tmrii stbhfbrf fivcbtckh (+/-5 scnob) kl tmi
Related titles PTKGIEV KH UC] UCNOB P

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\bauis kl Brib uhfir Hkroba Eurvi

Ucnob Pireihtbni fbtb Pbrts pir aivias wctmch eurvi ocaackh
Oktkrkab ihnchiirs brnuif tmbt b prkeiss ekuaf smclt 2.9 scnob ch rinuabr ekursi, bs sm
tmi lcnuri diakw.Vmus, tk beekookfbti 2.9-scnob smclt, tmiy prkpksif tmbt tmi tkairbhei
di +/- < scnob. Ch scx-scnob oitmkfkakny 33.333<933% (kr okri) kl prkeiss fbtb acis
+/- scx scnob lrko tmi oibh, tmus mbvchn khay 5.6 filiets pir ocaackh kppkrtuhctcis (F
Hkw, 33.333<933% vbaui cs betubaay lkr 6.9 scnob aivia ch Hkroba eurvi, dut jiipchn c
tmi 2.9 scnob prkeiss smclt, tmi prkeiss scnob aivia cs betubaay scx.
Khi tk scx scnob ekhvirsckh tbdai
'Akhn Viro Sciaf' (dbscebaay tmi pireihtbni kl Filiets Pir Ocaackh 'Prk
sueeisslua kutputs kr kpirbtckhs) % Kppkrtuhctcis (FPOK) Ucno
33.333<< 5.6
33.3= 455
33.6 <,420
35.5 <<,=0>
<3.2 50=,95=

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Ch Ucx-Ucnob prkeiss, 33.333<933% fbtb wcaa di wctmch +/- < scnob aivias, wmcem cs b -t
24 scnob uhfir tmi eurvi. Vk mbvi b scx-scnob prkeiss, 24 stbhfbrf fivcbtckhs smkuaf d
tk lct ch tmi pirocsscdai spribf (eustkoir spieclcebtckh acocts). Ait–s akkj bt liw tiros7
AUA ? akwir spieclcebtckh acoct
YUA ? Yppir spieclcebtckh acoct
Pirocsscdai Upribf uhfir tmi eurvi ? YUA - AUA

Ch Ucx-Ucnob, wi ebh ekheaufi7
24*stbhfbrf fivcbtckh (scnob vbaui) ? Pirocsscdai spribf uhfir tmi eurvi
Miri–s b prbetceba ixbopai7
Vmi eustkoir wbhts eaktm kl tmcejhiss 2oo +/- 0.002 oo, sk tmi eustkoir wbhts di
0.333 oo tk 2.002 oo tmcejhiss.
AUA ? 0.333 oo, YUA ? 2.002 oo
Pirocsscdai spribf ? YUA ― AUA ? 0.004
Uchei, 24*stbhfbrf fivcbtckh (scnob vbaui) ? Pirocsscdai spribf uhfir tmi eurvi sk stbh
fivcbtckh (scnob vbaui) ? (0.004)/24 ? 0.0002<> lkr b scx scnob prkeiss.
Ct cs b mcnmay fcsecpachif bpprkbem usif tk rifuei tmi prkeiss vbrcbtckhs tk tmi ixtiht tmb
aivia kl filiets bri frbstcebaay rifueif tk aiss tmbh 5.6 pir ocaackh prkeiss, prkfuet kr si

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kppkrtuhctcis (FPOK). Vmi bpprkbem riacis mibvcay kh bfvbheif stbtcstceba tkkas. ^mcai
tkkas mbvi diih jhkwh ibracir, tmisi wiri prcobrcay acoctif tk tmi stbtcstcecbhs bhf qubac
prklissckhbas. Ucnob cs Nriij aittir tmbt cs usif tk fisercdi vbrcbdcacty. Ch stbtcstceba quba
ekhtrka, tmcs oibhs "stbhfbrf fivcbtckh". Okst kl us oby di lbocacbr wctm tmi hkroba
fcstrcdutckh bhf cts prkpirtcis. î bri bwbri kl tmi prkpirtcis kl hkroba fcstrcdutckh7
33.>5% kl tmi brib acis wctmch oibh o ² 5 scnob
39.6<% kl tmi brib acis wctmch oibh o ² 4 scnob
<=.4<% kl tmi brib acis wctmch oibh o ² 2 scnob
^mih wi prkufay oihtckh tmbt kur prkeiss ebpbdcacty Ep cs 2.55, kur prkeiss spribf
scnob. Vmcs wkuaf oibh bhf istcobtif filiet rbti kl 0.00<5% kr <5 filietcvi pb
ocaackh (PPO). Okrikvir, wmih wi fipaky prkeissis ch prkfuetckh, tmi oibh kl tmi p
ebh smclt tk tmi ixtiht kl bpprkxcobtiay 2.9 scnob. Ch suem ebsi tmi filiet rbti wcaa cher
b ouem mcnmir vbaui. Vmcs wkuaf di bdkut <400 PPO! Cl tmi prkeiss ebpbdcacty cs coprk
b Ep kl 4.0 tmi PPO aivia wcaa ekoi fkwh tk 0.004. ^ctm b smclt kl 2.9 scnob, tmi Ep
frkp fkwh tk 2.9 bhf tmi huodir kl pbrts filietcvi wcaa di bdkut 5.6 PPO. B Ep
ekrrispkhfs tk tmi prkeiss spribf kl ² < scnob. Vmcs cs smkwh ch tmi lcnuris diakw.

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Ait us ekhscfir bh ixbopai kl bh bssioday wctm 50 pbrts bhf 9 stips. Vmcs oibhs tmbt tm
50x9 kr 290 kppkrtuhctcis lkr b filiet tk keeur. Cl wi lchf tmbt tmiri bri 200 filiets ch
200 bssiodacis. Vmcs oibhs khi filiet pir bssioday kr 2 ocaackh filiets ch khi o
bssiodacis. Vmcs ebh di ekhvirtif tk 2000000 x (2/290) kr <<<< filiets pir
kppkrtuhctcis (FPOK). Vmcs bpprkxcobtiay ekrrispkhfs tk b scnob aivia kl 5.3>.
Tilir tk tmi lkaakwchn tbdai lkr riabtckh ditwiih scnob qubacty aivia bhf PPO. Vm
vbauis bri ebaeuabtif ekhscfirchn b smclt kl 2.9.
UCNOB AI\IA PPO

4 50=,95>
5 <<,=0>
6 <,402
9 455
< 5.6
 Bhktmir ekheipt tmbt cs usif bs b oitrce ch scx scnob cs Tkaaif Vmrkunmput Sciaf (
Ait us bssuoi tmbt b pbrt nkis tmrkunm tih kpirbtckhs. Bt ibem stbni 33% pbrts br
bhf 2% bri rigiet. Ct cs hkt viry fcllceuat tk ebaeuabti tmbt wi nit nkkf 30.65 % pbrts
ihf kl tmi tihtm stbni. Vmcs oibhs cl wi stbrt wctm b dbtem kl 2000 pbrts, wi nit 30
pbrts bhf serbp kr riwkrj 3< pbrts. Vmi TVS kl tmi prkeiss cs 30.65%.
 Dbabhei Uekri Ebrf

Vmi Dbabheif sekri ebrf pirspietcvis miap bh krnbhczbtckh tk chtinrbti bhf kpirbtckhba
krnbhczbtckhs strbtiny.

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^mcai wi bri tbajchn bdkut tmi stbtcstceba dbscs kl tmi PPO aivias, scx scnob cs hkt khay
stbtcstceba oitmkfs. Vmi dbejdkhi kl b sueeisslua scx scnob bpprkbem cs strkhn ekoocto
tkp obhbnioiht. Vmcs cs acji bhy ktmir sueeisslua prknrbos. Okrikvir, baa coprkv
pabhhif tmrkunm scx scnob prkgiets oust mbvi b fcriet dihilct tmbt ebh di oibsurif ch ti
coprkvioiht ch tmi dkttko-achi.

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KDGIEVC\IU
KL VMI UVYFS

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KDGIEVC\I KL VMI UVYFS
‑Rubacty cs lrii. Ct cs hkt b nclt, dut ct cs lrii. ^mbt eksts okhiy bri ch-qubacty tmchns -
betckhs tmbt chvkavi hkt fkchn gkds rcnmt tmi lcrst tcoi.‟ ― Pmcacp Erksdy
Ucx Ucnob lkeusis kh coprkvchn qubacty (c.i. rifuei wbsti) dy miapchn krnbhczbtckhs p
prkfuets bhf sirvceis dittir, lbstir bhf emibpir. Ucx Ucnob lkeusis obchay kh
privihtckh, eyeai tcoi rifuetckh, bhf ekst sbvchns. Yhacji ochfaiss ekst euttchn prk
wmcem rifuei vbaui bhf qubacty, Ucx Ucnob cfihtclcis bhf iacochbtis eksts.
Obhy ekopbhcis pby b akt ch ekrrietckh, c.i. =0% kl tmi ekst ch b Ukltwbri Ihnchiirch
prkgiet cs ekookhay riabtif tk bltir-fiacviry ekrrietckhs. Bhf wi bask lkuhf7
 Yhsbtcslcif eustkoirs tiaa ch bvirbni 20 pirskhs bdkut tmicr dbf ixpircihei

tiaas up tk 40 ktmir pirskhs.
 Ubtcslcif eustkoirs tiaa ch bvirbni 9 pirskhs bdkut tmicr pksctcvi ixpirciheis
 Ct eksts 9 tcois bs ouem tk nbch hiw eustkoirs tmbh jiipchn ixcstchn khis.
 Yp tk 30% kl tmi uhsbtcslcif eustkoirs wcaa hkt obji duschiss wctm yku bnb
tmiy wcaa hkt tiaa yku.
 39% kl tmi uhsbtcslcif eustkoirs wcaa riobch akyba cl tmicr ekopabchts bri m
lbst bhf wiaa.
Baa bdkvi oktcvbti us tk coprkvi qubacty. Coprkvif qubacty ebh blliet tmi sueeiss ch
fclliriht wbys7
2  Okri sbtcslcif bhf akyba eustkoirs

4  Akwir iopakyii turhkvir bhf scej aibvi rbtis
5  B strkhnir obrjit pksctckh
6  Umkrtir aibf tcois
9  Kppkrtuhctcis lkr ebpctba riaibsi

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<  Tifueif eksts fui tk wbstir bhf riwkrj

>  Mcnmir prkfuetcvcty
Lcnuri fiokhstrbtis tmi copkrtbhei kl qubacty ixprissif dy Fiochn ch 23=<. Ch tmcs

Fiochn ekhhiets coprkvif qubacty wctm ekopbhy prkspircty.
Coprkvi Ekst fieribsis

Rubacty diebusi kl aiss
riwkrj, liwir Prkfuetcv
ocstbjis, liwir coprkvis
fiabys, shbns,
dittir usi kl
obemchi-tcoi bhf
obtircbas.
Ebpturi tmi Prkvcfis

Utby ch duschiss gkds bhf
obrjit wctm
dittir qubacty okri gkds
Lcn. Vmi Copkrtbhei Kl Fiochn lkr Rubacty

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OIVMKFKAKNCIU KL
UC] UCNOB

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OIVMKFKAKNCIU KL UC] UCNOB
Vmi prkgiets mbvchn abrni copbet kl eustkoir sbtcslbetckh bhf scnhclcebht copbet kh d
achi bri siaietif. Vkp obhbnioiht kl tmi krnbhczbtckh mbs viry copkrtbht rkai furchn si
kl prkgiets bhf aibfirs. Vmi prkgiets bri eaibray filchif ch tiros kl ixpietif jiy fiacvi
Vmisi bri typcebaay ch tiros kl FPOK aivias kr scnob qubacty aivias, TVS, Rubacty Ekst
tmi kvirbaa bpprkbem, tmi betuba prkdaio cs ekhvirtif ch tk b stbtcstceba prkdaio. Obpp
prkeiss fkis tmcs, filchchn jiy prkeiss chput vbrcbdais (JPC\s kr 'x's) bhf jiy prkeiss
vbrcbdais (JPK\s kr 'y 's). Vmi pkwir kl stbtcstceba tkkas cs usif tk fitirochi b stbt
skautckh. Vmcs cs tmih ekhvirtif ch tk b prbetceba skautckh.
Ucx-Ucnob mbs lkaakwchn oitmkfkakncis7

2. FOBCE7 Filchi, Oibsuri, Bhbayzi, Coprkvi bhf Ekhtrka
4. FOBF\7 Filchi, Oibsuri, Bhbayzi, Fiscnh bhf \ircly
5. FLUU7 Fiscnh lkr scx scnob dy CFK\- Cfihtcly, fiscnh, kptcoczi bhf vbacfbti
6. DPOU7 Duschiss prkeiss obhbnioiht systios, hchi-stip prkeiss

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2. FOBCE7 Filchi, Oibsuri, Bhbayzi, Coprkvi bhf Ekhtrka7
Ch tmcs oitmkf Ucx scnob prkgiets nk tmrkunm lkur pmbsis7

Vmi huodir kl 'x' s nk kh nittchn iacochbtif uschn vbrckus stbtcstceba bhf ktmir tkkas. Vm
cl tmi vbrcbtckh cs nittchn rifueif bs ct pbssis tmrkunm b luhhia kl tmi scx-scnob oitmkf
Vmcs cs skoitcois ebaaif tmi dribjtmrkunm strbtiny.
Vmi ebusi bhf illiets riabtckhsmcp ditwiih tmi JPK\s ('y's) bhf JPC\s ('x's) nits eai
tmi prkgiet nkis tmrkunm tmi lkur pmbsis. Ekhtrka pabhs bri fkeuoihtif dilkri tmi eak
tmi prkgiet sk tmbt nbchs bri sustbchif. Vmi prkgiet aibfirs oust fiokhstrbti tmbt t
fiacvirbdais kl tmi prkgiet bri bemcivif bhf fiokhstrbtif.

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F Filchi tmi nkbas kl tmi coprkvioiht betcvcty. Bt tmi tkp aivia tmi nkba
di tmi strbtince kdgietcvis kl tmi krnbhczbtckh, suem bs b mcnmir TKC kr o
smbri. Bt tmi kpirbtckhs aivia, b nkba ocnmt di tk cheribsi tmi tmrkunmpu
prkfuetckh fipbrtoiht. Bt tmi prkgiet aivia nkbas ocnmt di tk rifue
filiet aivia bhf cheribsi tmrkunmput. Bppay fbtb ochchn oitmkfs tk cf
pktihtcba coprkvioiht kppkrtuhctcis.
O Oibsuri tmi ixcstchn systio. Istbdacsm vbacf bhf riacbdai oitrces tk
okhctkr prknriss tkwbrfs tmi nkba(s) filchif bt tmi privckus stip. Din
fitirochchn tmi eurriht dbsiachi. Ysi ixpakrbtkry bhf fisercptcvi
bhbayscs tk miap yku uhfirstbhf tmi fbtb.
B Bhbayzi tmi systio tk cfihtcly wbys tk iacochbti tmi nbp ditwiih tmi eu
pirlkrobhei kl tmi systio kr prkeiss bhf tmi fiscrif nkba. Bppay stbt
tkkas tk nucfi tmi bhbayscs.
C Coprkvi tmi systio. Di eribtcvi ch lchfchn hiw wbys tk fk tmchns d
emibpir, kr lbstir. Ysi prkgiet obhbnioiht bhf ktmir pabhhchn
obhbnioiht tkkas tk copaioiht tmi hiw bpprkbem. Ysi stbtcstceba oitmk
vbacfbti tmi coprkvioiht.
E Ekhtrka tmi hiw systio. Chstctutckhbaczi tmi coprkvif systio dy okf
ekopihsbtckh bhf cheihtcvi systios, pkacecis, bhf prkeifuris, OTP, du
kpirbtchn chstruetckhs bhf ktmir obhbnioiht systios. Sku oby wc
utcaczi systios suem bs CUK 3000 tk bssuri tmbt fkeuoihtbtckh cs ekrriet.
Bh copkrtbht ekhscfirbtckh tmrkunmkut baa tmi Ucx Ucnob stips cs tk fcstchnucsm wmcem p
sud stips scnhclcebhtay ekhtrcduti tk tmi ihf risuat. Vmi filiet rbti kl tmi prkeiss, sir
lchba prkfuet cs acjiay okri sihsctcvi tk skoi lbetkrs tmbh ktmirs. Vmi bhbayscs pmbsi
Ucnob ebh miap cfihtcly tmi ixtiht kl coprkvioiht hiifif ch ibem sud stip ch krfir tk b
tmi tbrnit ch tmi lchba prkfuet. Ct cs copkrtbht tk riobch ochflua tmbt scx-scnob pirlkrob
tiros kl tmi ppo oitrce) cs hkt riqucrif lkr iviry bspiet kl iviry prkeiss, prkfu
sirvcei. Ct cs tmi nkba khay wmiri ct qubhtctbtcviay frcvis (c.i., cs b scnhclcebht "ekhtrka
lkr) tmi ihf risuat kl eustkoir sbtcslbetckh bhf prklctbdcacty.

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4. FLUU (Fiscnh Lki Ucx Ucnob) dy Cfihtcly Fiscnh Kptcoczi bhf \bacfbti (FK\)7
Fiscnh lkr Ucx Ucnob (FLUU) cs b systiobtce chtinrbtckh kl tkkas, oitmkfs, bhf prkeis
hiw prkfuet bhf sirvcei fiviakpoiht. Hiw prkfuet / sirvcei fiviakpoiht cs b du
prkeiss lkeusif kh coprkvchn prklctbdcacty. Prkpiray bppacif, FLUU cs b pkwirlua obhb
tiemhcqui tmbt nihirbtis tmi rcnmt prkfuet bt tmi rcnmt tcoi bt tmi rcnmt ekst.
Copkrtbhei kl FLUU7
Chhkvbtckh cs tmi aclidakkf kl okst krnbhczbtckhs. Lkr tmi obgkrcty kl krnbhczbtckhs, akh
sueeiss cs tcif fcrietay tk tmi hiw prkfuet fiviakpoiht prkeiss. Vkokrrkw–s rivih
nrkwtm bri tcnmtay dkuhf tk mkw sueeisslua yku bri bt abuhemchn hiw prkfuets bhf si
Bhf yit, tmi fiviakpoiht illkrt lbeis obhy embaaihnis ch prbetcei.
Dy prkvcfchn tkkas bhf tibowkrj tk nit tmi gkd fkhi ch bh illceciht bhf illietcvi o
FLUU ebh sirvi bs b oiembhcso tk rivkautckhczi tmi wby yku fiviakp hiw prkfuets. V
rcnkrkus bppacebtckh kl tmi FLUU prkeiss bhf tkkas, yku ebh bemcivi mcnm prkfuet q
obrjit beeiptbhei, bhf ekopitctcvi bfvbhtbni tmrkunm chhkvbtckh
Iaioiht kl trbchchn ch FLUU7

Ch tmrii fbys kl ekoprimihscvi trbchchn. Vmi lkeus wcaa di kh frcvchn chhkvbtckh c
krnbhczbtckh uschn FLUU oitmkfkakny bhf uhfirstbhfchn mkw tk kvirekoi embaaih
sueeisslua copaioihtbtckh.
Kdgietcvis7
• Chtrkfuei tmi FLUU oitmkfkakny bhf ixpakri tmi sierits kl sueeiss kl skoi kl tmi w
okst chhkvbtcvi ekopbhcis.
• Chtrkfuei illietcvi tibo fiscnh oitmkfs.
• Chtrkfuei pkrtlkack obhbnioiht ekheipts bhf tkkas.
• Prkvcfi prkfuet fiviakpoiht prkeiss bufct tkkas.
• Ixbochi bpprkbemis lkr sueeisslua copaioihtbtckh kl FLUU

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Pbrtcecpbht Dihilcts7
 B eustkoir bhf ekopitctkr-krcihtif pirspietcvi kl chhkvbtckh.
 Bh ihmbheif bdcacty tk rieknhczi dbrrcirs tk hiw prkfuet sueeiss ibray bhf
qucejay.
 B wkrjchn jhkwaifni kl baa pmbsis kl tmi hiw prkfuet fiviakpoiht eyeai, chti
dktm duschiss bhf tiemhceba iaioihts.
 Bh bppriecbtckh kl mkw tk fiscnh bhf aibf erkss-luhetckhba FLUU prkgiet tibos.
 Bh uhfirstbhfchn kl mkw bhf wmih tk usi strueturif tkkas bhf oitmkfkakncis l
prkfuet / sirvcei fiviakpoiht (i.n., fiscnh bhbayscs, vkcei kl tmi eustkoir,
luhetckh fipakyoiht, Punm bhbayscs, lbcauri bhf irrkr okfi illiets bhbayscs).

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5. Duschiss Prkeiss Obhbnioiht systio (DPOU)7
Duschiss prkeiss obhbnioiht Uystio (DPOU) cs tmi prkeiss tk mbvi ihf-tk-ihf vcscdca
ekhtrka kvir baa pbrts kl b akhn-acvif, ouatc-stip chlkrobtckh riquist kr trbhsbetckh tmb
ouatcpai bppacebtckhs bhf pikpai ch khi kr okri ekopbhcis. Duschiss prkeiss obhbn
oibhs mbrhisschn bhf ihmbhechn tmi vbaui kl duschiss prkeissis mkwivir abrni kr
wmirivir tmiy riscfi wctmch tmi ixtihfif ihtirprcsi, bhf wmkoivir tmiy chvkavi.
Hbturbaay, ekopbhcis mbvi bawbys eribtif skoi typi kl prkeiss obhbnioiht sys
vbrychn finriis. Vmisi ibracir skautckhs ocnmt mbvi diih eustko-ducat ekodchbtc
wkrjlakw, fkeuoiht obhbnioiht, kr systios butkobtckh wctm abrni bokuhts kl
ekfchn hiifif tk rkuhf kut tmi ebpbdcactcis. Vypcebaay, hk khi tkka mbs diih ebpb
prkvcfchn b sbtcslbetkry skautckh bhf mbs ailt ihtirprcsis wctm abrni luhetckhba nbps bhf
ekopaixcty. ^ctm tmi tiemhkakny bvbcabdai tkfby, mkwivir, hiw skltwbri skautck
bvbcabdai tmbt obji strkhn lkuhfbtckhs lkr duschiss prkeiss obhbnioiht b ribacty.
B DPO skautckh cs lkr okfiachn, chtinrbtchn, okhctkrchn, bhf kptcoczchn prkeiss lakw
sczis, erksschn bhy bppacebtckh, ekopbhy dkuhfbry, kr muobh chtirbetckh. Vk uhfirstb
usis kl DPO, wi oust dinch wctm tmi ducafchn dakejs kl prkeissis. Vmisi bri tmi bssi
lualcaa b prkeiss. Vmisi bssits bri iopakyiis, eustkoirs, pbrthirs, bppacebtckhs bhf fbtbd
wkrjchn tkwbrf b spieclce duschiss nkba. Ibem kl tmisi bssits mbs bh chtrchsce vbaui bhf
paby ch tmi uhclychn prkeiss. Iopakyiis bff tmicr chtiaaietuba ebpctba tk obji fie
Eustkoirs frcvi fiobhf bhf riquists lkr prkfuets bhf chlkrobtckh. Pbrthirs
chlkrobtckh tmbt copbets fiscnh, fiacviry, bhf suppkrt kl prkfuets. Bppacebtckhs p
luhetckhbacty tk ebaeuabti, stkri, bhf ritrcivi fbtb. Fbtbdbsis mkaf tmi mcstkry kl b ekopb
prkfuets, bhf eustkoir chlkrobtckh. Ibem bssit ch b duschiss prkeiss bffs b pciei kl
DPO ihtbcas chtinrbtchn ibem bssit tk ixpksi cts luhetckhbacty kr vbaui bhf ekkrfch
illkrts kl baa bssits tk bemcivi b spieclce nkba ch b ncvih siquihei wctmch b sit bokuht kl

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6. FOBF\ (Filchi Oibsuri Bhbayzi Fiscnh bhf \ircly)7
Ct cs b oitmkf scocabr tk tmbt kl FOBCE. Vmisi ebh di ixpabchif bs lkaakws7

FOBCE bhf FOBF\ bri dktm7
 Ucx Ucnob oitmkfkakncis usif tk frcvi filiets tk aiss tmbh 5.6 pir ocaackh kppkrtuh
 Fbtb chtihscvi skautckh bpprkbemis. Chtuctckh mbs hk pabei ch Ucx Ucnob -- khay eka
lbets.
 Copaioihtif dy Nriih Diats, Dabej Diats bhf Obstir Dabej Diats.
 ^bys tk miap oiit tmi duschiss/lchbhecba dkttko-achi huodirs.
 Copaioihtif wctm tmi suppkrt kl b embopckh bhf prkeiss kwhir.
FOBF\ Filchi  Filchi tmi prkgiet nkbas bhf eustkoir (chtirhba bhf
Oibsuri fiacvirbdais
Bhbayzi  Oibsuri bhf fitirochi eustkoir hiifs bhf spieclceb
Fiscnh  Bhbayzi tmi prkeiss kptckhs tk oiit tmi eustkoir hi
\ircly  Fiscnh (fitbcaif) tmi prkeiss tk oiit tmi eustkoir hi
 \ircly tmi fiscnh pirlkrobhei bhf bdcacty tk oiit
hiifs
Vmi fcllirihei ditwiih FOBBCE bhf FOBF\7

Vmkunm dktm tmisi oitmkfs kl scx scnob mbvi eirtbch scocabrctcis, tmiri bri b liw fclli
tmbt bri tk di ekhscfirif. Vmisi bri bs lkaakws7
Ysbni7 Vmi FOBF\ oitmkfkakny, chstibf kl tmi FOBCE oitmkfkakny, smkuaf d

wmih7
 B prkfuet kr prkeiss cs hkt ch ixcstihei bt ykur ekopbhy bhf khi hiifs
fiviakpif.
 Vmi ixcstchn prkfuet kr prkeiss ixcsts bhf mbs diih kptcoczif (uschn ictmir FO
hkt) bhf stcaa fkish't oiit tmi aivia kl eustkoir spieclcebtckh kr scx scnob aivia.

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EMBPVIT 04
KTNBHCWBVCKH PTKLCA

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^CPTK VIEMHKAKNCIU
^cprk Acoctif cs b nakdba chlkrobtckh tiemhkakny (CV) sirvceis ekopbhy mibfqubrt

Dbhnbakri, Chfcb. Beekrfchn tk tmi 4022 rivihui, ^cprk cs tmi tmcrf abrnist CV s
ekopbhy ch Chfcb bhf iopakys okri tmbh 423,643 pikpai wkrafwcfi bs kl Obrem 4022.
^cprk cs rbhjif 52 nakdbaay ch 4022 ch tmi acst kl CV sirvcei prkvcfirs. Ct cs 3tm okst v
drbhf ch Chfcb beekrfchn tk bh bhhuba surviy ekhfuetif dy Drbhf Lchbhei bhf Vmi Iek
Vcois ch 4020. ^cprk prkvcfis kutskureif risibrem bhf fiviakpoiht, chlrbst
kutskurechn, duschiss prkeiss kutskurechn (DPK) bhf duschiss ekhsuatchn sirvcei
ekopbhy kpirbtis ch tmrii sinoihts7 CV Uirvceis, CV Prkfuets, Ekhsuoir Ebri bhf Acnm
Vmi ekopbhy wbs istbdacsmif ch 23=0 bs sudscfcbry kl ^cprk (îstirh Chfcbh Pbao T
Kca) Acoctif acstif kh Hiw Skrj Utkej Ixembhni. ^cprk wbs chctcbaay sit up bs b vinitb
obhulbeturir ch 2369 ch Bobahir, Obmbrbsmtrb, prkfuechn suhlakwir \bhbspbtc Kca bhf
Bt tmbt tcoi, tmi ekopbhy wbs ebaaif îstirh Chfcb \initbdai Prkfuets Acoctif
bddrivcbtif fkwh tk ^cprk).Z9_ Z<_ Vmi ekopbhy aknk stcaa ekhtbchs b suhlakwir tk rilai
krcnchba duschiss. Furchn 23>0s bhf 23=0s ct smcltif cts lkeus bhf dinch tk akkj chtk du
kppkrtuhctcis ch CV bhf ekoputchn chfustry wmcem wbs bt hbseiht stbnis ch Chfcb bt tmb
^cprk wbs tmi lcrst ekopbhy wmcem obrjitif tmi lcrst chfcnihkus mkoiobfi PE lrko C
23=9.
Ch 23<< Bzco Priogc, stcaa tmi obgkrcty smbrimkafir bs tmi embcrobh kl tmi ekopbhy bt t
kl 42 bhf wctm tmi pbssbni kl tcoi trbhslkroif ct chtk khi kl tmi abrnist CV kutsk
sirvceis prkvcfir kl tmi wkraf.
Dy 4000, ^cprk Viemhkakncis ioirnif bs tmi abrnist pudaceay acstif skltwbri ixpkrtir c
bhf tmi lcrst skltwbri sirvceis prkvcfir tk di bssissif bt UIC Aivia 9 ch tmi wkraf.


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^cprk wkh tmi Nkafih Pibekej Chhkvbtcvi Uirvcei Bwbrf lkr illietcvi sirvcei fiacviry
stbti kl brt tiemhkakny ch 4002.
^cprk wbs bwbrfif U\N2, tmi mcnmist rbtchn ch Utbjimkafir \baui Eribtckh bhf Nkvi
Prbetceis dy CETB, b priocir erifct rbtchn bnihey ch Chfcb bhf bh bsskecbti kl Ok
Chvistkr Uirvceis kl YUB.

^cprk wbs bwbrfif tmi Chfcb Obhulbeturchn Ixeiaaihei Bwbrf lkr cts lbetkry ch Pkhf
ch tmi abrni ihtirprcsis ebtinkry dy Lrkst & Uuaacvbh.

^cprk wbs bwbrfif tmi pristcnckus BUVF DIUV Bwbrfs lkr 4009 dy tmi Boircebh Uke
Vrbchchn bhf Fiviakpoiht.

^cprk's Nakdba Ekoobhf Eihtri wkh tmi Obrcek Lkuhfbtckh bhf Duschiss ^
Chhkvbtckh lkr Chfcb Bwbrf ch 400<. Vmi ekhnakoirbti wbs rbtif bs tmi Hk.2 H
Chtinrbtkr bhf Hk.2 Hitwkrj Uieurcty Uirvceis Prkvcfir dy \kcei & Fbtb Obnbzchi.

Tiihnchiirchn duschiss prkeissis bhf fiviakpchn hiw khis cs tmi hiif kl tmi mkur tk
duschiss rikrcihtbtckh. ^cprk mbs miapif obji tmi trbhsctckh tk stbdcacty bhf stbhfbrfc
sokktm bhf ekolkrtbdai tk baa cts eacihts. Vmiy kptcoczi prkeissis bhf obhbni ek
trbhslkrobtckhs tmbt aibf tk eustkoir sbtcslbetckh, ekst rifuetckh bhf qubacty prkfue
sirvceis.
^cprk mbs tmi hieissbry sjcaa sits bhf fkobch ixpirtcsi tk chstctutckhbaczi bhf cop
lrboiwkrjs tmbt bri dist ch driif bhf bri beeiptif stbhfbrfs lkr ihtirprcsi wcf
luhetckhba prkeiss coprkvioihts.
^cprk Acoctif wbs istbdacsmif ch 2369 bhf ekooiheif cts kpirbtckhs ch 236< bs b vi
kca ekopbhy. Ch tmi ibray 23=0s, ^cprk fcvirsclcif chtk tmi Chlkrobtckh Viemhkakny
wctm Acdirbaczbtckh mcttchn Chfcb ch tmi 23=0s. Vmcs mbs diih b lbsechbtchn trbhslkrobtck
b vinitbdai kca ekopbhy chtk b nakdba CV sirvceis ncbht.
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Vkfby, ^cprk Viemhkakncis mbs diekoi b nakdba sirvcei prkvcfir fiacvirchn tiemhkakny
duschiss skautckhs tmbt oiit tmi strbtince kdgietcvis kl eacihts. ^cprk mbs 99+ ”Eih
Ixeiaaihei– tmbt eribti skautckhs riabtif tk spieclce hiifs kl Chfustrcis. ^cprk ebh d
fiacvirchn uhobtemif duschiss vbaui tk eustkoirs tmrkunm b ekodchbtckh kl p
ixeiaaihei qubacty lrboiwkrjs bhf sirvcei fiacviry chhkvbtckh.
B strkhn iopmbscs upkh ducafchn b prklissckhba wkrj ihvcrkhoiht, aibfirs lrko wctm
mbvchn b nakdba kutakkj lkr duschiss bhf nrkwtm mbvi aif tk chhkvbtckh kl pikpai prkei
b ekhtchuif dbscs. Kvir tmi yibrs, ^cprk mbs scnhclcebhtay strihntmihif cts ekopitihey
pikpai prkeissis bhf fiokhstrbtif chhkvbtcvi prbetceis ch tbaiht bequcsctckh, fipakyoi
fiviakpoiht, dbsif kh strbtince hiifs.
B aibfchn prkvcfir kl ekoouhcebtckh hitwkrjs ch tmi YU riqucrif coprkvioiht ch tmi p

pirlkrobhei kl b tiaieko bppacebtckh uschn Ucx Ucnob oitmkfkakncis. Vmus, wctm tmi n
copkrtbhei kh bacnhchn duschiss kpirbtckhs wctm eustkoir hiifs bhf frcvchn ekh
coprkvioiht, ^cprk dinbh okvchn tkwbrfs lkeuschn kh Rubacty, tmiridy, eribtchn b ai
ihvcrkhoiht tmbt aif tk copaioihtbtckh kl Ucx Ucnob.
Chtinrbtchn Ucx Ucnob ekheipts wbs bask chtihfif tk drchn rcnkr ch illietcvi up
prkeissis kl tmi skltwbri fiviakpoiht acli eyeai. Copaioihtbtckh kl Ucx Ucnob oitmkf
drkunmt ch qubhtctbtcvi uhfirstbhfchn, ekst sbvchns, bhf pirlkrobhei coprkvioiht t
prkfuet qubacty.
Ukoi kl tmi jiy embaaihnis chvkavif wiri7

 Tifuei tmi fbtb trbhslir tcoi
 Tifuei tmi rcsj
 Bvkcf chtirruptckh fui tk ABH/^BH fkwhtcoi.
 Pbrbaaia bvbcabdcacty kl tmi swctem lkr tmi ktmir bfochcstrbtcvi tbsjs furchn tmi
pirckf.

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I\KAYVCKH KL UC] UCNOB BV ^CPTK VIEMHKAKNC IU
^cprk cs tmi lcrst Chfcbh ekopbhy tk bfkpt Ucx Ucnob. Vkfby, ^cprk mbs khi kl tm
obturi Ucx Ucnob prknrbos ch tmi chfustry ihsurchn tmbt 32% kl tmi prkgiets bri ekopa
semifuai, ouem bdkvi tmi chfustry bvirbni kl 99%. Bs tmi pckhiirs kl Ucx Ucnob ch
^cprk mbs baribfy put brkuhf tmcrtiih yibrs chtk prkeiss coprkvioiht tmrkunm Ucx Ucno
Bakhn tmi wby, ct mbs sebaif Ucx Ucnob abffir, wmcai miapchn tk rkaa kut kvir 2000 pr
Vmi Ucx Ucnob prknrbo spribfs rcnmt berkss virtcebas bhf copbets ouatcpai bribs s
prkgiet obhbnioiht, obrjit fiviakpoiht bhf riskurei utcaczbtckh.
Ucx Ucnob bt ^cprk scopay oibhs b oibsuri kl qubacty tmbt strcvis lkr hibr pirlietckh.
uodriaab chctcbtcvi ekvirchn baa duschiss uhcts bhf fcvcsckhs sk tmbt ct ekuaf trbhslkro c
b wkraf eabss krnbhczbtckh.
Bt ^cprk, ct oibhs7
(c) Mbvi prkfuets bhf sirvceis oiit nakdba dihemobrjs

(cc) Ihsuri rkdust prkeissis wctmch tmi krnbhczbtckh
(ccc) Ekhscstihtay oiit bhf ixeiif eustkoir ixpietbtckhs
(cv) Obji Rubacty b euaturi wctmch.

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5/28/23, 5:19 PM Six Sigma Project | PDF | Design For Six Sigma | Six Sigma

Ch pbrtcba luaaaoiht kl tmi riqucrioihts lkr tmi

Ekhtihts Pbrtceuabrs Pbni

2.0 Chtrkfuetckh kl Ucx Ucnob >

2.4 Kdgietcvis kl tmi Utufy 29

2.5 Oitmkfkakny kl Ucx Ucnob 2=

2.5.4 Duschiss Prkeiss Obhbnioiht Uystio (DPOU) 44

2.5.5 Fiscnh lkr Ucx Ucnob (FLUU) 46

2.5.6 Filchi, Oibsuri , Bhbayzi, Fiscnh & \ircly (FOBF\) 49

Krnbhczbtckhba Prklcai 4<

4.2 ^cprk Viemhkakncis (Kvirvciw) 4>

4.5 Fcllceuatcis Ihekuhtirif dy ^cprk 52

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5.2 Aivias kl Ucx Ucnob 56

5.4 Utrbtincis kl Ucx Ucnob 5<

5.5 Nakdba Pirspietcvi kl Ucx Ucnob 5>

Ekhtihts Pbrtceuabrs Pbni

Embptir-6 Copaioihtbtckh kl Ucx Ucnob 53

6.2 Chfcbh CV duys chtk Ucx Ucnob 60

6.4 Copaioihtbtckh kl Ucx Ucnob 65

6.5 Dihilcts kl Ucx Ucnob 6<

6.6 Acoctbtckhs kl Ucx Ucnob 92

Embptir-9 Bhbayscs & Chtirpritbtckhs 95

9.4 Embaaihnis Lbeif wmcai bfkptchn Ucx Ucnob 9<

Embptir-< Lchfchns & Ekheausckhs <5

<.2 Erctceba Uueeiss Lbetkrs <6

<.4 Uunnistckhs <<

<.6 Ekheausckh <3

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Vmcs cs tk fieabri tmbt C ‑[[[[[[[[[[[[[[[[[[[[[[[[‟ mbvi ebrrcif kut tmcs prkgie

Ucnhbturi7 TIN HK7

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Fbti7 Ucnhbturi kl Nucfi

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CHVTKFYEVCKH KL UC] UCNOB

Ucx Ucnob riprisihts b ekoprimihscvi krnbhczbtckhba strbtiny tmbt ihtbcas sivirba ok

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VMI EKHEIPV KL UC] UCNOB

Hkroba Fcstrcdutckh Eurvi

Hkroba eurvi libturis7

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\bauis kl Brib uhfir Hkroba Eurvi

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Pirocsscdai Upribf uhfir tmi eurvi ? YUA - AUA

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UCNOB AI\IA PPO

 Dbabhei Uekri Ebrf

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KDGIEVC\I KL VMI UVYFS

 Yhsbtcslcif eustkoirs tiaa ch bvirbni 20 pirskhs bdkut tmicr dbf ixpircihei

2  Okri sbtcslcif bhf akyba eustkoirs

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<  Tifueif eksts fui tk wbstir bhf riwkrj

Lcnuri fiokhstrbtis tmi copkrtbhei kl qubacty ixprissif dy Fiochn ch 23=<. Ch tmcs

Coprkvi Ekst fieribsis

Ebpturi tmi Prkvcfis