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EW 2022 AnnualSurvey
EW 2022 AnnualSurvey
1
Welcome
Welcome to Easy Weddings’ 2022 Australian Wedding
Industry Report. This is our 7th edition of the largest
national wedding survey, which gathered data from
350+ wedding businesses and 2,500+ engaged and
recently married couples.
In the survey responses, it’s clear that planning a
wedding or running a wedding business during a
pandemic has been frustrating, demotivating, and
sometimes, heartbreaking. But, it’s also been uplifting
to hear stories about flexibility, professionalism,
compassion and understanding.
Looking ahead, the survey responses suggest many
of the norms around weddings and wedding planning
are being rewritten. Couples are either planning much
further in advance to book suppliers in 2023 and beyond
or are rushing to get married in a matter of weeks after
experiencing long delays. Weekday weddings may be
more commonplace and intimate, luxury weddings are
likely to grow in popularity.
And of course, the sheer number of weddings will bring
a new set of challenges to businesses and couples with
our estimate being for 148,000 weddings in 2022 -
about 30,000 more than usual. Many couples who wed
during the past 18 months still intend to hold delayed
celebrations with extended family and friends, making
up for any COVID-compromises theyhad to make.
We hope the enclosed stats help bring into focus what
matters most to couples and where best to spend
your energy in the coming year. We congratulate all
business owners and staff who have made it through
these extremely difficult times and it’s our mission to
continue supporting you as the industry’s recovery
moves into full swing.
Thank you (again) for your resilience, tenacity and
passion. The next two years will be huge for our
industry as it recovers like never before. You’ve earned
every success that comes your way.
Matt Butterworth
CEO and Founder | Easy Weddings
P
2 H OT O G R A P H Y : K E V I N L U E P H OT O G R A P H Y
Contents
COVID Impact 04
Weddings in Australia 08
Themes + Styles 14
Honeymoons 52
Destination Weddings 53
Customer Service 54
General Feedback 56
3
COVID Impact
Australian Couples
72% of couples reported that COVID increased stress and anxiety around wedding planning
Couples reported a broad range of perspectives about trying to plan a wedding during COVID. What’s clear
from those who eventually did manage to get hitched is that despite it not being what they first imagined,
their day turned out to be as good, and sometimes, a better celebration in the face of difficulty. It’s proof —
love always wins in the end!
It took a while for us to realise that it would be a perfect day as long as we got
married and had close family and friends by our side.
*This number varied significantly across the country, driven largely by NSW and ACT ( 64% each) and VIC (51%).
4
Are COVID Weddings Here To Stay?
Even after weddings are no longer impacted by COVID restrictions, couples have got a feeling
that some wedding trends are here to stay.
75%
50%
25%
1 2 3 4+
Of the couples who had to postpone their wedding date, more than half moved their date once, 27%
delayed twice and the remaining 18% had to delay three times or more.
arrow-down 22% Less Budget Per Guest arrow-up 20% More Budget Per Guest equals 58% Same Budget Per Guest
58% of wedding budgets (per guest) were unaffected by COVID, and a further 20% of
couples actually spent more money per guest.
5
COVID Impact
Australian Wedding Businesses
1% Permanently Closed
81% of wedding businesses reported being open (albeit struggling); operating as normal; or in a small
percentage (6%), enjoying greater prosperity than pre-COVID years. Just 1% of businesses reported
having to close permanently.
Of the businesses who reported revenue being negatively impacted by COVID, the average response
was a loss of -69%. Not surprisingly, Victoria and New South Wales were the states who contributed
most to this result, reporting average losses of 75% and 82% respectively.
46% of wedding suppliers pivoted their businesses in 2021, either through diversification into other
wedding-related categories or unrelated markets, or innovating within their own category.
45%
30%
15%
0%
Not At All Confident Not So Confident Somewhat Confident Very Confident Extremely Confident
1
square % square 3% square 3% square 15% square 26% square 44% square 40% square 25% square 30% square 13%
82% of wedding businesses are feeling somewhat, very, or extremely confident about weddings in 2022.
In 2023, this confidence increases to around 96%, with the majority (70%) reporting feeling very or
extremely optimistic, which is a great sign. The wedding boom is coming!
6
COVID Impact
2022 and Beyond
150,000
125,000
100,000
75,000
Based on Easy Weddings booking data, vaccination progress, borders reopening, and wedding business
optimism, 2022 is set to be a bumper year in weddings as couples are finally able to plan with confidence
and walk down the aisle. Many couples who eloped or held micro-weddings during the pandemic will hold
deferred wedding receptions in 2022. The trend continues in 2023 before tailing off slightly in 2024.
75%
50%
25%
0%
Yes No
56% 44%
S U P P L I E R P H OT O : T- O N E I M A G E 7
Weddings in Australia
In 2019 there were 113,815 marriages across Australia. In 2020, there were just 78,989*
In 2021 there were approximately 85,000 registered marriages.^
NT
1% of all weddings
AVG wedding cost
$ 2 5 , 727
QLD
20% of all weddings
AVG wedding cost
$26,501
NSW
34% of all weddings
AVG wedding cost
WA
$35,993
$30,045
ACT
1% of all weddings
AVG wedding cost
SA $26,124
7% of all weddings
AVG wedding cost TAS
VIC
$29,549
25% of all weddings
2% of all weddings
AVG wedding cost
AVG wedding cost
$ 2 6 , 1 79
$33,422
8 P H OT O G R A P H Y : V E R I P H OT O G R A P H Y
How Couples Choose a Wedding Date
heart
heart
heart
heart
heart
15%
10%
5%
0%
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Make the most of additional weekend capacity for weddings in January, April, July, October, and
December in 2022 as these months have five Saturdays.
The 10 Most Popular Dates for Clearly, couples are still very keen to host Saturday
Weddings in 2022 weddings, even though wedding venues will be
Ranked in order continuing to fulfil postponed weddings from
2020 and 2021. 56% of couples indicated they’d
OCT chevron-right
FEB chevron-right
OCT chevron-right
MAR chevron-right
MAR chevron-right
consider moving their wedding to a weekday so it
22 12 15 19 12
will be interesting to see how bookings fill up around
these popular dates. The number one wedding date
chevron-right
APR chevron-right MAR chevron-right APR chevron-right MAR chevron-right OCT chevron-right
reported was 22/10/22 - couples love those easy-to-
2 5 9 26 1
remember dates!
9
The Average Australian Couple
32# 31#
Average age of grooms Average age of brides
45% are combining finances with aid from both their families
77% have just one partner doing most of the wedding planning
#In same-sex unions, the Australian Bureau of Statistics reported the median marriage age of males in 2020 was 37 years and for females, 35 years.
*The desired guest count stands at 100 however COVID saw this year’s average guest count fall by 20% to 80 guests nationally.
^The second most popular wedding party size is 10 people including the couple.
+In pre-pandemic years.
10 P H OT O G R A P H Y : S A LT AT E L I E R
How Do Couples Meet?
30%
20%
10%
0%
Friends/Family Work At a Venue Social Media School/Uni Speed Dating Social/Sports Club Dating App Other
100% DEC
31
2020
75%
DEC JUL SEP JAN
50% 24 17 10 1
2021 2021 2021 2021
25%
11
Wedding Buying Cycle
While it’s not an exact science, planning a wedding is like in accommodation mode, book that for your wedding
learning how to cook. You need to know the ingredients night (and hotel blocks for any out-of-towners) too.
and what order to prepare them in. Generally speaking,
While that’s being sorted, you can plan the rest of your
couples should book their wedding venue (and caterer
reception - a cake, decorations, and photo booth. Then,
if required), a wedding planner (if desired) and a
have fun dressing your wedding party - bridesmaid
marriage celebrant first. Once these are decided, then
dresses, hair and makeup and formal wear. With your
it’s time to lock in a photographer (and videographer),
wedding vision complete, your invitations designer
and go wedding dress shopping.
will know exactly what to create, and you can breathe
From here, start to focus on how your wedding will easy planning out the remaining elements of your day
look and feel, with music, cars, florals, a stylist (if - rings, shoes, bomboniere, lingerie, wedding services,
desired) and wedding hire (like a marquee, if needed). accessories, a hens and bucks party and any beauty
Honeymoon planning is a whole project in itself, so don’t services.
forget to leave plenty of time for that, and while you’re
12 S U P P L I E R P H OT O : M A P L E A N D J U N E W E D D I N G P H OT O G R A P H Y
start
Cakes Decorations
finish
Photo Booth
Venue Accommodation
Beauty Services
Catering Honeymoon
Bridesmaid Dresses
Hens/Bucks Party
Formal Wear
Flower Girls
Invitations
13
Wedding Themes & Styles
The Top 10 Wedding Styles
11% 9% 7% 7%
For the first time in years, “rustic” is no longer the most popular wedding theme! Not surprisingly, COVID has
created a top spot for garden/outdoor weddings. In second place is “romantic” now more popular than rustic,
which has dropped to third place. Modern, classic and minimalist weddings were each favoured by around 20% of
couples, and fewer than 10% of couples cited their style as boho, vintage, eco-friendly and cultural/religious.
P H OT O G R A P H Y :
T W O T R I B E S E V E N T S | M Y S C A N D I S T Y L E P H OT O G R A P H Y | D U U E T P H OT O G R A P H Y | B L A C K AV E N U E P R O D U C T I O N S
T H E O D O R E & C O | P H A O P H OT O G R A P H Y | H E AT H E R E A S T P H OT O G R A P H Y | S P L E N D I D P H OT O S A N D V I D E O
S A M W Y P E R P H OT O G R A P H Y | F O R E V E R U S | M Y S C A N D I S T Y L E P H OT O G R A P H Y
14
Insights + Trends
By Supplier Category
P H OT O G R A P H Y : F O X & W I L D I N G 15
Wedding Venues
The wedding venue is the largest component of a and exceptional service from the venue manager when
couple’s wedding budget, comprising on average, 43% deciding where to host their big day. The average couple
of their total wedding spend. It’s also the first supplier wishes to have 100 guests at their wedding and more
they book. Couples are looking for a combination of than three-quarters book accommodation in addition.
style and atmosphere; a price that fits with their budget;
16 S U P P L I E R P H OT O : C A R G O H A L L | M E O W E D D I N G S
Facts + figures
VIC TAS
$8,658
$14,911
Style & Atmosphere Right Price Helpful Venue Manager Food & Beverage Options
More than half of couples also value a variety of photo opportunities, convenient venue location, and a great wet weather alternative.
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Couples weren’t restricted to preferred suppliers Lack of communication from event manager created
Event manager was passionate about their job unnecessary worry
Planning process remained the same after event Change in event managers with no proper handover
manager changed resulting in repeating booking process
Older properties were taken care of and in good Tables laid out differently on the day than agreed to
condition Allowed guest numbers were a tight squeeze
Variety of packages to choose from Event manager lacked initiative when it came to
Able to consult with florists and styling teams to solving issues
maximise space Uncooperative with other vendors working on the
wedding
S U P P L I E R P H OT O : T H E R I T Z C A R LT O N P E R T H 17
* L I M I T E D D ATA F O R N T T O P R O V I D E A R E L I A B L E AV E R A G E
Insights from Australian Wedding Venues
100%
75%
50%
25%
0%
100%
75%
50%
25%
0%
*Easy Weddings data is skewed positively as most survey responders were current clients.
18
watch
The most common enquiry response time for wedding venues is within 24 hours (53%) followed by within 1 hour (20%).
S U P P L I E R P H OT O : I V Y B A L L R O O M 19
WEDDING DRESSES
C U S T O M E R H A P P I N E S S 4.7 / 5
NT
Insights from $2,800
Did you purcase special lingerie for Where will you get your wedding
your wedding? gown from?
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Dress fit comfortably Bride encouraged to spend more than their budget
Able to add extra styling to the dress such as lace Limited payment options, eg. only able to pay in full
Ensured the bride was involved in the design and Service inconsistent between team members
alteration process start to finish Bookings mixed up and wrong dress provided at
Provided regular fittings to ensure measurements fittings
were the same Would not allow fittings earlier than two weeks
Took on unconventional ideas and requirements before the wedding
with no judgement Final dress given to bride without a dress bag to
Not forced to use the in-store alterations service protect it
20 S U P P L I E R P H OT O : B L A N C H B R I D A L | L I G H T H E A R T F I L M S & P H OT O G R A P H Y
C AT E R I N G
C U S T O M E R H A P P I N E S S 4.9 / 5
NT*
Insights from
Australian Couples QLD
$4,151
$5,416
as roving finger food, food trucks, buffets,
grazing tables and feasting platters), and
the one thing these all have in common is ACT
$6,643
that guests are given a choice. Couples are
looking for suppliers who cater to a variety of SA
$6,000
What style of catering are you having for your What dietary options are you including?
square Alternate Drop 43% square Food Trucks 7% square Gluten-free 26% square Religious 4%
square Buffet 15% square Grazing/Feasting Table 18% square Vegan 13% square Dairy/Nut/Shell-Fish Free 14%
square Roving/Finger Food 12% square Other 8% square Vegetarian 37% square Other 6%
Where couples feel suppliers xcel: Where couples feel suppliers could improve:
Added requested items that were not on their Correct number of courses not provided on the
usual menus night
S U P P L I E R P H OT O : C R E AT I V E C AT E R I N G 21
* L I M I T E D D ATA F O R N T T O P R O V I D E A R E L I A B L E AV E R A G E
Marriage Celebrants
The vast majority of Australian couples choose to be couples, with 85% choosing to include personal vows
married by a civil marriage celebrant. They are most in either a portion or all of their ceremony. Couples
looking for celebrants who embody warmth and a also value strong attention to detail by their celebrants,
sense of humour. Personalisation is a big deal for most given the legal nature of the union.
22 S U P P L I E R P H OT O : W E D D I N G S B Y YA Z M I N
Facts + figures
NT
$ 72 5
celebrant*
• 87% of couples surveyed said they
will book or have booked a celebrant
for their wedding
NSW
• 66% of wedding ceremonies are $ 779
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Ensured they were aware of outfit requirements Didn't share the ceremony with the couple so they
to match styling/theme of the ceremony were unaware of what was being said
Encouraged couple to personalise as much as they Names pronounced incorrectly
wanted Mistakes made on legal documents
Explained the process step by step to ensure the Photos used in promotional material without
couple knew what was required permission, including young children
Responses and explanations were always detailed Copies of vows were lost
Provided flexibility around meeting times
S U P P L I E R P H OT O : S A M L AV E R Y - T H E C E L E B R A N T 23
*A U S T R A L I A N B U R E A U O F S TAT I S T I C S
Insights from Australian Marriage Celebrants
100%
75%
50%
25%
0%
100%
75%
50%
25%
0%
24
watch
The most common enquiry response time for marriage celebrants is within 1 hour (47%) followed by within the day (30%).
S U P P L I E R P H OT O : J O R D A N VA S S A L L O - C E L E B R A N T & M C 25
VIDEOGRAPHY
C U S T O M E R H A P P I N E S S 4.9 / 5
NT*
Insights from
Australian Couples QLD
$2,605
47%
of couples said they want to choose their How long will you hire a videographer for?
own wedding video soundtrack,
square Ceremony Only 7%
square Ceremony + Some of the Reception 37%
32% would like to collaborate. 23% said they trust their
videographer’s music selection. square The Whole Day 56%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Worked together with the photographer to ensure Back-ups of footage not created, resulting in
they were not in each other's way footage being lost post-wedding
Visited the venue prior to scope out where their Every additional edit came with a charge
cameras could be placed discreetly Extras that were agreed upon were missing from
Took the time to understand what the couple the invoice
wanted out of their video Equipment was not set up with adequate time
Felt like requesting edits was easy prior to the ceremony starting
Able to provide music suggestions for montages Videographer did not work well with other vendors
when the couple was unsure Raw footage not provided as per contract
Quick release of highlights/sneak peeks
26 S U P P L I E R P H OT O : FA B L E W E D D I N G F I L M S
* L I M I T E D D ATA F O R N T T O P R O V I D E A R E L I A B L E AV E R A G E
WEDDING HIRE
C U S T O M E R H A P P I N E S S 4.9 / 5
NT
Insights from N.A.
businesses!
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Provided a complete package of delivery, setup, and Did not have a backup plan to deliver items so
pack down items did not get delivered on the day
Arranged with the venue directly to deliver items Items provided were not in same condition as
when viewed prior
Able to source unconventional items
Disorganised with booking details and mixed up
Easy selection directly from website stock list
with other bookings
Explained logistics of sizing and any issues that
Slow replies for simple questions
might arise
Clear on what items would need permission to be
used by the venue
S U P P L I E R P H OT O : W I L D H E A R T E V E N T S | M Y S C A N D I S T Y L E P H OT O G R A P H Y 27
* L I M I T E D D ATA F O R N T A D N TA S T O P R O V I D E A R E L I A B L E AV E R A G E
Wedding Photography
Wedding photographers are one of the first suppliers 61%. Likewise, more couples are choosing to purchase
a couple books, after their venue and celebrant. Most an album from their photographer, up 33% on last year.
couples will pay for a professional photographer to Couples love working with photographers they are
capture their day. The trend towards candid photography comfortable with, especially when feeling camera-shy.
continues, jumping by 39% on the previous year to
28 P H OT O G R A P H Y : K E V I N L U E P H OT O G R A P H Y
Facts + figures
NT
• 91% of couples will have a $1,820
shots (19%)
• 66% of couples ask guests not VIC TAS
$ 2 , 1 78
to take photos with their phones $ 3 , 0 74
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Pre-reception photos were taken in a quick and Extremely long timeframes to receive photos
orderly fashion Multiple photos of the same group doing the same
Able to explain their process in a way the couple pose provided in final photos
understood Paid for a second photographer but only one
Visited the wedding venue with the couple to showed up
scope out photography locations Did not take couple's ideas and suggestions into
Displayed the same passionate attitude from start consideration
to finish of the long day The photographer did not seem interested or
Provided direction and guidance without being rude passionate on the day
Worked well with videographers to not get in each Chose inconvenient spots to stand to take
other's way ceremony photos
P H OT O G R A P H Y : PA U L W I N Z A R P H OT O G R A P H Y 29
Insights from Australian Wedding Photographers
100%
75%
50%
25%
0%
100%
75%
50%
25%
0%
30
watch
The most common enquiry response time for wedding photographers is within 24 hours (46%) followed by within 1 hour (27%).
54% of wedding photographers pivoted their business • Juggling the craft of photography with being an
entrepreneur
during COVID. They:
• Resilience
• Diversified into cinematography/video • Finding great staff
• Focused on inspiration shoots • Lead generation
• Conducted photography workshops • Balancing work and family
• Expanded business with a team of photographers • Staying up to date with marketing trends
• Added digital Santa photos to offering • Time management
• Started retouching services • Building a business while working full- or part-time
• Created postponement support kits • Staying relevant among competition
• Offered COVID packages like small and pop-up
weddings, and virtual photo booths
S U P P L I E R P H OT O : C A S A H E R R E R A P H OT O G R A P H Y 31
WE D D I N G F LOWE R S
C U S T O M E R H A P P I N E S S 4.9 / 5
NT
Insights from $1,800
$1,664
What kind of wedding flowers will you have? What is the main colour of your wedding
flowers?
square Real74% square Pinks15% square Brights5%
square Faux 11% square Reds 4% square Greenery 14%
square A Mix of Real and Faux 16% square Whites/Neutrals 49% square Other 13%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Visited the venue with the couple to help visualise Not enough time allowed to make changes
their ideas Design briefs not followed
Able to accommodate any issues with allergies Flowers lost quality between pickup and wedding
Had a backup option if the chosen flowers were day
unavailable Flowers booked in advance were advised the week
Felt that they were still treated well with a simple of the wedding they could not be sourced.
design Suggestions and examples not provided when
Took samples of coloured items to ensure flowers unsure of vision
matched
Made a private Pinterest board for the couple to
upload ideas
32 S U P P L I E R P H OT O : C A M I E F L E U R
FORMAL WEAR
C U S T O M E R H A P P I N E S S 4.7 / 5
NT*
Insights from
Australian Couples QLD
$1,335
$1,495
How are grooms suiting up for their wedding? What’s the dress code of your wedding?
square Purchasing 67% square Wearing own suit 2% 10%
square Black Tie square Cocktail 25%
square Hiring 11% square Borrowing 1% square Formal 32% 7%
square Casual
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Staff were eager to please without being pushy Alterations were done incorrectly multiple times
Provided advice about colours and styling Items received with marks on them
Provided both men's and women's suits Items chosen were discontinued so not enough
available after they were ordered
Flexibility to buy or hire
Couples encouraged to spend more than their
budget
Payment options limited, eg. only able to pay in full
S U P P L I E R P H OT O : M E N S S U I T W A R E H O U S E 33
* L I M I T E D D ATA F O R N T A N D TA S T O P R O V I D E A R E L I A B L E AV E R A G E
Wedding Music
Almost three-quarters of couples want their wedding of couples are content having music as the only
music in the hands of professional musicians over entertainment at their wedding, but for those who want
attempting to do it themselves. Of these, the most more, an MC is the most sought after service. Couples
popular service is a DJ, followed by a band/DJ combo, love it when their DJ can also fulfil the role of MC.
and for fewer couples, an acoustic duo. Almost half
34 S U P P L I E R P H OT O : L I M I T E D E D I T I O N W E D D I N G B A N D
Facts + figures
NT
73% of couples will have
$1,500
•
professional wedding music for their QLD
$1,694
day
• 41% of these hire a wedding DJ
• 23% hire a DJ/band combo and
16% want just the band
• 36% will engage an MC to host NSW
their reception $ 1 , 772
WA
• 88% of couples include a first dance $1,409
at their reception
ACT
SA $1,199
$1,359
VIC TAS
$ 1 , 79 3
$2,019
What type of music will you hire for your What type of entertainment will you hire for your
square DJ 41% 8%
square Acoustic Duo square MC 36% square Fireworks 7%
square Band 16% square DJ/Band Combo 23% square Dancers 4% square Other 6%
square Soloist 6% square Other 6%
square None 47%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Played a range of music for all age groups Requested payment without producing a contract
Online portal for easy song selections or invoice
Able to provide advice on the run sheet on the Drew too much attention to the DJ booth with
night bright lights and signs
Could provide an MC service at the last minute Lacked vocal confidence/volume so guests weren't
aware of announcements
Songs were transitioned well so there was no
awkward silence Performer that was chosen was not who turned up
on the day
Able to recommend other entertainment suppliers
such as photo booths, lighting, etc Supplier showed up late and delayed ceremony start
Supplier did not follow run sheet
S U P P L I E R P H OT O : S O M E T H I N G B O R R O W E D 35
Insights from Australian Wedding Musicians
100%
75%
50%
25%
0%
100%
75%
50%
25%
0%
36
watch
The most common enquiry response time for wedding musicians is within 24 hours (43%) followed by within 1 hour (32%).
S U P P L I E R P H OT O : T H E FA M O ’ S 37
W E D D I N G I N V I TAT I O N S
C U S T O M E R H A P P I N E S S 4.9 / 5
NT*
Insights from
Australian Couples QLD
$569
Where will you get your invitations from? Will you be having place cards at your wedding?
square Professional Designer 35% square Friend/Family Member 9% 30%
square Yes - Professionally Printed square No 26%
square DIY 44% square Digital Invitations 12% square Yes - Making Ourselves 37% square Not Sure 7%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Able to create a design for an unconventional Spelling mistakes not fixed up on final product
theme Envelopes received with damaged edges
Samples provided with ample time to make edits Online businesses slow to respond to queries
Quick turnaround of products once final design Ink had run/bled on some items
chosen
Quality and care didn't decline for more simple
designs
Ready-made or custom design options available
38 S U P P L I E R P H OT O : T H E H E L L O B U R E A U
* L I M I T E D D ATA F O R N T A N D TA S T O P R O V I D E A R E L I A B L E AV E R A G E
WE DDI NG CAKES
C U S T O M E R H A P P I N E S S 4.9 / 5
NT
Insights from $ 47 5
How many tiers will your wedding cake have? Who will be baking your cake?
16%
square Single Tier square 3 Tiers30% square Professional Cake Maker 69% square Friend/Family Member 20%
square 2 Tiers 49% square 4+ Tiers 5% square Making it Myself 3% square Not Having a Cake 8%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Variety of different flavour combinations available Decorations added to cake by the supplier did not
match brief from couple
Was willing to make a flavour they hadn't made
before and able to taste prior to the wedding Decorations provided by the couple were not
added as requested
Sourced ingredients from local suppliers
Supplier only communicated via email, which felt
Took samples of coloured items to ensure cake
impersonal
colours matched
Supplier did not keep in contact once booking was
Intolerance-friendly cakes tasted just as good as
made
traditional cakes
Lack of communication in the lead up to the day
S U P P L I E R P H OT O : F R O S T Y C A K E S C O . 39
Wedding Cars
As well as the functional purpose of transporting one of the key moments captured on camera. Almost
couples and their bridal parties to and from the wedding, 60% of couples hire wedding transport for the day,
wedding cars are an important feature. Contributing and the engaging personality of the chauffeur adds to
to the aesthetic of the day, cars make wonderful the overall experience, as well as calming nerves before
photographic props and, such as the bride’s arrival, are the ceremony.
40 S U P P L I E R P H OT O : K O M B I S 4 U
Facts + figures
NT
$ 75 0
QLD
$880
$923
• The four most popular wedding car
styles are vintage, classic, modern
ACT
and stretch limo. SA $ 1 , 0 87
$1,009
VIC TAS
$1,000
$1,080
How many wedding cars will you have for What kind of wedding car will you hire?
your wedding?
square Classic21% square Sports/Luxury 10%
square 1 44% square 313% square Stretch Limo 19% square Modern 21%
square 2 35% square 4 5% square Vintage 25% square Other 5%
square 5+ 4%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Allowed time for photos with the vehicle Extras not provided as paid for
Up to date technology for music facilities Disorganised over what payments had been made
Made extra stops that weren't on the itinerary already
Driver provided an entertaining service and Cars turned up unwashed on the day
showed personality Company refused to pay tolls so journey to venue
Visited all wedding locations to ensure chosen car resulted in late arrivals
was suitable for driveway Driver took couple to the wrong accommodation
post-wedding
Driver dressed too casually
S U P P L I E R P H OT O : H F W E D D I N G & H I R E C A R S | L I G H T H E A R T F I L M S & P H OT O G R A P H Y 41
Insights from Australian Wedding Car Businesses
100%
75%
50%
25%
0%
100%
75%
50%
25%
0%
42
watch
The most common enquiry response times for wedding car businesses are within 1 hour and within the day both at 45.5%
20% of wedding car businesses pivoted their business • Learning social media
during COVID. They: • Cash flow
• Reworked packages and added new services • Retaining and motivating staff
• Diversified into weekly home delivery • Competing with unregistered and illegal car hire
operators
• Added new income streams via schools and
funerals • Rebuilding post-COVID
• Navigating strong price competition
S U P P L I E R P H OT O : E X C L U S I V E V I N TA G E W E D D I N G C A R S 43
D E C O R AT I O N S
C U S T O M E R H A P P I N E S S 4.8 / 5
NT
Insights from $1,000
How will you be sourcing your wedding decor? What influences your wedding style/theme?
square Hiring32% square Making 8% square Pinterest47% square Florist 11%
square Buying 8% square Hiring/Buying/Making Combo 52% square Instagram 30% square Wedding Planner 4%
square Venue Advice 4% square Other 4%
Where couples feel suppliers excel: Where couples suppliers could improve:
Able to explain different theming styles and what Arrived late resulting in not all items being able to
items would work well be put out
Could source items that weren't on the usual stock Items were made from low-quality material and
list looked cheap
Able to adapt to changes put in place by the venue Multiple same items hired varied in condition
Provided a complete package of delivery, setup, Unreasonable prices for small extras
and pack down
44 S U P P L I E R P H OT O : C L OT H A N D C O N F E T T I
BRIDESMAIDS
C U S T O M E R H A P P I N E S S 4.7 / 5
NT*
Insights from
Australian Couples QLD
$414
to be maid of honour.
What are your bridesmaids wearing? What’s the most common price tag per
bridesmaid dress?
square Matching Gowns 48% square Mismatched Gowns 5%
square Same Colour/Different Styles 34% square Suits 1% square Up to $19958% square $400-799 3%
square Same Style/Different Colours 3% square Whatever They Want 9% square $200-$399 38% square $800+ 1%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Sourced the same fabric to get matching ties made Unable to accommodate bigger sizes
for the groomsmen Low-quality details such as stitching or zips not up to
Shared examples of potential dresses through scratch
online appointment booking form Dresses not ready within promised time frame
Able to tailor dresses to different heights and body Gowns arrived in different fabric than purchased
shapes Dresses damaged and not taken care of by the
Knowledgeable on latest trends and styling supplier
Dresses made internationally resulting in delays in
shipping
S U P P L I E R P H OT O : H E N K A A 45
* L I M I T E D D ATA F O R N T A N D TA S T O P R O V I D E A R E L I A B L E AV E R A G E
Hair & Makeup
Brides continue to love a fresh-faced look for their length hair top the list of preferred wedding hairdos.
wedding, with around half preferring natural makeup Brides are heavily in favour of having a hair and makeup
over other styles. Conversely, the next most popular trial and love that they can test out their wedding-day
style among one fifth of brides is full glam! Hollywood look while dressed up for another occasion prior to the
waves for long hair and a textured low bun for medium- wedding.
46 S U P P L I E R P H OT O : S A R A H B E Z Z I N A M A K E U P A R T I S T R Y
Facts + figures
NT*
• 92% of brides will hire a
professional makeup artist to do QLD
$668
their wedding day makeup
• 90% will hire a professional
hairstylist to do their wedding day
hair
• The most popular makeup look with
NSW
brides is nude/natural (53%) $835
WA
• The two most popular wedding $634
$ 72 5 is the average cost of wedding hair and makeup in Australia Arrow-circle-down 18%
What style hair will you have on your wedding What style makeup will you have on your wedding
square Textured Low Bun 28% square Half Up/Half Down 18% square Full Glam 20% square Vintage/Cat Eye 3%
square Classic High Bun 3% square Beachy Wave 20% square Nude/Natural 53% square Smoky Eye 10%
square Hollywood Waves 28% square Other 3% square Natural + Red Lip 3% square Pink Shimmer 11%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Able to provide advice if the bride didn't usually Provided an extensive list of what they needed in
wear makeup order to provide the service
Suggested to book trial in line with another occasion Careless with hot styling equipment resulting in
Different techniques available, eg. airbrushing burns to bride
Gave advice on skin and hair prep prior to the Bride's requests not taken into account
wedding Agency staff seemed disinterested
On-the-go touch-up kit provided Quality of work was not the same as the trial
Discussed preferred brands with the bride to tailor Hair style did not last the day
tastes
S U P P L I E R P H OT O : R U B Y D I D I T 47
* L I M I T E D D ATA F O R N T T O P R O V I D E A R E L I A B L E AV E R A G E .
Insights from Australian Wedding Hair & Makeup Businesses
100%
75%
50%
25%
0%
100%
75%
50%
25%
0%
48
watch
The most common enquiry response time for hair and makeup artists is within 24 hours (47%) followed by within 48 hours (24%).
24% of hair and makeup artists pivoted their business • Finding new clients
during COVID. They: • Brides expecting too much for the price
• Rebuilding post-COVID
• Diversified into e-commerce
• Cash flow and creating alternative income sources
• Offered home delivery of hair and makeup
• Finding and maintaining reliable contractors and
products
staff
• Added makeup services to their hair styling offer
• Staying motivated
• Created hair and makeup tutorials for social media
• Learning the industry
• Focused on in-salon services when possible
S U P P L I E R P H OT O : L O V E & OT H E R P H OT O G R A P H Y 49
P H OTO B O OT H H I R E
C U S T O M E R H A P P I N E S S 4.9 / 5
NT*
Insights from
Australian Couples QLD
$ 9 74
$ 79 9
to decide between, couple preferences
are fairly evenly distributed between: the
traditional enclosed photo booth; one run by ACT
$ 727
their photographer; innovative booths like
the Kombi van or mirror booth; and Polaroid- SA
$712
style photo booths.
VIC TAS*
$902
Are you having a photo booth at your What type of photo booth are you having at
wedding? your wedding?
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Attendant kept everyone interested Table of props set up clashed with wedding theme
Able to customise a frame design Names misspelt or details incorrect on photo strip
50 S U P P L I E R P H OT O : B OTA N I C A L P H OT O B O OT H
* L I M I T E D D ATA F O R N T A N D TA S T O P R O V I D E A R E L I A B L E AV E R A G E
BOMBONIERE
C U S T O M E R H A P P I N E S S 4.9 / 5
NT*
Insights from
Australian Couples QLD
$402
$ 377
$5 and $10.
What kind of wedding favours are you gifting How are you sourcing your bomboniere?
square Traditional Sugared Almonds 3% square Donating to Charity 8% square Purchasing 39% square Family/Friend 5%
39%
square Edible Gifts square Polaroid Pics 6% 26%
square DIY square None 36%
square Personalised Items 34% square Other 10%
Where couples feel suppliers excel: Where couples feel suppliers could improve:
Quick turn around of product once final design was Online businesses did not provide tracking
chosen Items ordered in advance took a long time to be
Packaging was good quality so protected items well delivered
S U P P L I E R P H OT O : F R O S T E D I N D U L G E N C E 51
* L I M I T E D D ATA F O R N T T O P R O V I D E A R E L I A B L E AV E R A G E .
HONEYMOONS
C U S T O M E R H A P P I N E S S 4.8 / 5
76% of couples will honeymoon in Australia domestically due to COVID (a jump of 38%),
it’s understandable that the average cost of a
honeymoon has fallen by 24% in the past year.
The majority of couples will spend between one
and two weeks honeymooning after the big day.
Around a quarter of couples will take a longer
honeymoon of three or more weeks. Overall,
couples wish simply to relax on their honeymoon
after the stress of the big event; and connect as
newlyweds. 66% of couples like the idea of taking
square Whitsundays square Tasmania
a minimoon before their main honeymoon.
square Far North Queensland square NT / Central Australia
$5,752 is the average cost of a honeymoon for Australian couples Arrow-circle-down 24%
square 1 Week 25% square 3 Weeks 12% square Quality Time Together 40% square New Experiences 18%
square 10 Days 20% square Longer/Other 14% square Sightseeing 5% square Partying 1%
52
Destination Weddings
square New Zealand square Fiji square Bali square Greece square Ireland square Italy square UK
S
DIO
N ST U
S VE
PHO Y:
TO G PH
RAP RA
HY:
EVE T OG
RMO P HO
TION
PHO
TO G
RAP
HY
53
Customer Service
A V E R A G E C U S T O M E R H A P P I N E S S R AT I N G 4.9 / 5
square How Quickly Couples Expect a Response square Supplier Response Time
75%
50%
25%
0%
Within 7 Days Within 2 Days Within 1 Day Within 1 Hour Within Minutes
square 17% square 12% square 51% square 12% square 25% square 42% square 5% square 32% square 2% square 2%
Suppliers are doing an incredible job of exceeding couples’ expectations of response times! Keep it up!
The average review score for suppliers on Easy the same day or hour, and in some instances, within
weddings is 4.9 stars out of five. Couples love vendors minutes. The average wedding business spends 21
on Easy Weddings! Suppliers continue to impress hours preparing for weddings in addition to the day.
clients with how quickly they respond to enquiries. That’s more than 2.5 business days that the couple
68% of couples are not expecting a response to their does not necessarily appreciate, so it’s a great idea to
enquiries faster than 48 hours, yet, three-quarters include the preparation hours in quotes and invoices to
of the time, they are contacted by suppliers within show how much value you are providing your clients.
50% of couples will book the first 5 minutes is the ideal timeframe Contacting a lead within the first
supplier that gets back to them for responding to a lead* hour is 7x more likely to result in
a booking than contacting within
two hours*
54 * S O U R C E : H A R VA R D B U S I N E S S R E V I E W | P H OT O G R A P H Y : M K P I X E L S
75% of couples favour email when making contact with suppliers
< 4% of couples like contacting suppliers via their website, social media or SMS.
It’s plain to see - modern millennial couples are not that fond of the telephone!
Marriage Celebrant 5.0 Flowers 4.9 Hens & Bucks Parties 4.9
Beauty Services 5.0 Cakes 4.9 Shoes 4.8
Hair & Makeup 5.0 Dress Designers 4.9 Accessories 4.8
Stylists 4.9 Cars 4.9 Lingerie 4.8
Music 4.9 Planners 4.9 Accommodation 4.8
Bomboniere 4.9 Photo Booth 4.9 Honeymoon 4.8
Photography 4.9 Invitations 4.9 Destination Weddings 4.8
Jewellery 4.9 Decorations 4.9 Wedding Dresses 4.7
Wedding Services 4.9 Flower Girl Dresses 4.9 Formal Wear 4.7
Videography 4.9 Wedding Hire 4.9 Bridesmaids 4.7
Caterers 4.9 Venues 4.9 Engagement Venues 4.6
Looking Ahead
While many wedding businesses will be talking about be knowing that you and your business can survive
bouncing back from the past 18 months, we believe anything.
the resilience our industry has shown, coupled with
For us at Easy Weddings, it means helping business
the imminent wedding boom, is our opportunity to
owners and staff to navigate this new normal and to
bounce forward.
inspire couples and guests to come together like never
To bounce forward means to come back from adversity before!
even better than before.
However you are bouncing forward, we are excited
For you, this might mean continuing a service or about 2022/23 bringing more rewards than challenges
product you innovated during lockdown. It could and more celebrations than postponements.
We did it!
mean having more professional and comprehensive
terms of service to give couples. Or it could simply
55
General Feedback
In order of importance, couples rank these influences For most couples, a wedding is a one-time event
on their decision to purchase or hire from a wedding they have no prior experience planning. It’s also one
vendor:
of the biggest ticket items they’ve ever purchased.
1. They are up-front with their pricing It’s unsurprising then, that the number one factor
2. Their photos/posts fit with the wedding I want couples want to see from potential wedding vendors,
3. They have a flexible refund policy for COVID- is clear and upfront pricing. Pictures tell a thousand
related cancellations or postponements
words; so carefully considering which images you use
4. They have positive reviews from previous
to represent your business on your website and Easy
customers
5. I felt a personal connection with the supplier Weddings storefront is also key.
30%
20%
10%
0%
again 6 weeks after the wedding. Aim to receive website 35% online reviews 13%
square Contact the supplier through square Discuss with family
one new review on Easy Weddings per month to
Easy Weddings 27% and friends 7%
increase results.
square Check the supplier's socials 17% square Other 1%
It is interesting to note that 73% of couples interested in a supplier on Easy Weddings will go off the
Easy Weddings platform to research further before enquiring. Usually these enquiries will take place on
the supplier’s own website, making attribution to Easy Weddings difficult.
56
Success Tips
01 Experiment on Socials 06 Network
Use your social media accounts as a testing Network with other wedding business owners
ground for your website and storefront. Update either in your category or across related
your storefront with images that perform well, categories. Many suppliers will be contacted for
particularly on Instagram, and ensure your library weddings in the next 18 months that they are not
of images are high resolution and reflect the available for and will likely recommend people who
weddings you want to attract. they have recently met.
Update your written content to reflect any Keep on learning. Attend webinars and professional
changes you made during the last 18 months development events; listen to wedding industry
whether that be new services, a greater focus on podcasts and business experts; and keep refining
smaller weddings, or your vaccination status. your craft.
Look at changing the wording on your contracts Use a Customer Relationship Management (CRM)
from ‘deposit’ to ‘booking fee’ to better reflect the system. The time spent setting it up will pay off in
work you put in prior to and after the wedding day. the long run when you are better able to get back
Take the time to explain the difference to couples to couples — particularly when wedding bookings
to avoid confusion or conflict should they decide start stretching into 2023 and beyond.
to postpone or cancel.
57
About Easy Weddings
58 P H OT O G R A P H Y : R U N W I L D P H OT O G R A P H Y
Directory Listings Spotlight/Premium Plus
Listings
We offer a range of listings suitable to businesses During the coming wedding boom, businesses
of every size. We can help you find the right listing can get seen by even more couples, by investing
size for your business to grow while pairing you in a Spotlight or Premium Plus position. There are
with the best category and locations to help you five spotlight listings available at the top of each
be seen by the thousands of couples who use our category in each region. Our Premium Plus service
directory every day. Every business listed on the gives you exclusive access to our internal team of
Easy Weddings directory receives ongoing support content producers, email marketing specialists and
from our customer success team; advice on how to social media superstars to ensure your storefront
get more enquiries; industry education to help you is seen by more couples and sends more enquiries
convert leads; and our specially designed customer directly to your inbox.
relationship management system, WedCRM.
After 21 years as the leading wedding website in We love to recognise a job well done and that goes
Australia, Easy Weddings has built a huge following for you and your business. Our EOFY supplier
of couples across Instagram, Facebook and Pinterest. awards acknowledge the customer service and
We use our social reach to educate couples about care that you have taken with your couples
wedding planning and how to best work with throughout the year. Suppliers who receive these
suppliers. During the pandemic, our social channels awards will also receive an online certificate to
have become an essential tool to help suppliers and showcase in your office and digital badges to show
couples understand the latest restrictions. off on your website.
59
We’re always here to help. To chat about how these exclusive insights could help
you grow your business, contact our customer success team through any of the
following channels. We look forward to chatting with you!
48 C O V E R P H OT O : M A K E O N E ' S W AY P H OT O G R A P H Y