17/6/2020 Quality Management for Complaints from Customers (2FA): Process Diagrams

Quality Management for Complaints from Customers (2FA)

This scope item supports the following processes:

Quality Management for Complaints from Customers

2FA - Quality Management for Complaints from Customers

Quality Engineer Employee

Customer BD9 - Sell from

raises a Stock
complaint

Create Quality Notification

with Basic Data

Capture Defects, Define

Root Cause Analysis, and
Document Immediate
Actions

Define Corrective Actions

and Correction Tasks

Execute Root Cause

Analysis, Corrective
Actions, Correction
Tasks and Document
Outcome

Review Root Cause

Analysis and Document
Root Cause, Review
Corrective Actions and
Correction Tasks

Define Preventive Actions

Execute Preventive
Actions and Document
Outcome

Review Preventive Actions

Complete Notification

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17/6/2020 Quality Management for Complaints from Customers (2FA): Process Diagrams

Display a List of Quality

Notifications (optional)

Display a List of Quality

Notification Tasks (optional)

End Event

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