02/05/2023, 13:35 Compact GuardLogix 5370 controllers may not power up

ID: QA50433 | Access Levels: Everyone

Compact GuardLogix 5370 controllers may

not power up

Document ID QA50433

Published Date 02/19/2020

Summary
Compact GuardLogix 5370 controllers may not power up

Question

Question
Why is my Compact GuardLogix 5370 controller powering up with a solid red OK and
Safety OK LED.

Answer

Anomaly Description
The Compact GuardLogix 5370 controller(s) may experience an anomaly in which they may not power up. This
will result in the OK and Safety OK LED’s being solid red. When the controller is in this state no communications
can occur with the controller.

Attempts to rectify the anomaly by power cycling the controller, typically may not work and the controller will
continue to have the OK and Safety OK LED’s being solid red.

If the controller does finally power up properly the program will still be intact and no faults will be logged.

Hardware affected
1769-L30ERMS
1769-L33ERMS
1769-L36ERMS
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 02/05/2023, 13:35 Compact GuardLogix 5370 controllers may not power up

1769-L37ERMOS

Any units manufactured from the introduction of the Compact GuardLogix 5370
controllers in 2016 thru April 12th 2018.

All firmware revisions are affected.

Workaround
Powering down the controller for an extended period of time may recover the controller, the powered down time
typically is 30 minutes or greater.
If the controller does finally power up properly the program will still be intact and no faults will be logged.

Resolution
To correct this anomaly the Compact GuardLogix 5370 controller must be sent back to Rockwell Automation for
repair.
All units with date code starting with April 13th 2018 are not affected by the anomaly.

Recently Viewed

1768-L4x
Solid red OK LED on CompactLogix CompactLogix
version 21 or higher processor with a solid controller I/O Power
5370 processor red OK LED led indicator is solid
red

 
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