9 READING & LISTENING EXTRA

STARTER UNIT 9
1 Work in pairs and discuss.
4 Read the answer again. Match the words in
bold with their meanings 1–4.
1 What was the last thing you bought?
1 people who buy something in a shop
 It was a bracelet Customers
2 Where did you buy it? 2 a person who sells things in a shop
 At tomico Shop assistant
3 a piece of paper that shows the price you paid
3 Were you happy with it? Receipt
 Yes, it was a gift 4 the money you paid Refund

2 Read the question below from an unhappy shopper 5 9.1 The woman takes the sweater back to
and answer the questions. the shop. Listen to her conversation with the
shop assistant. Does she get her money back?
1 What did she buy?
 She bought a sweater  Yes, she does
2 What was the problem?
 The color of the sweater in natural
light
3 What do you think is the answer to her question? 6 Listen again. What three things does the shop
 Maybe it might be possible assistant offer before she gives the money
back?
1 Would you like to change it for another colour?
2 Would you like to change it for something else?
?

? ?? ?
PROBLEMQuestion: 3 Would you like me to ask the manager?
Can I get my money
??
? back? 7A Look at the extracts from the recording.
? Who’s speaking, the customer (C) or the
shop assistant (SA)?
Yesterday I bought a sweater I
really liked. Or at least I liked it 1 What’s the problem? SA
in the shop. But then I went
home and I looked at it again.
The colour looked really
different in natural light.
Can I get my money back?
2 I’d like my money back, please. C
3 I’m sorry, we don’t usually give refunds. SA
4 Would you like me to ask the manager? SA
5 Do you have the receipt? SA
3 Read the answer below and answer the questions 6 Here’s your money. SA
1 What advice does the writer give the woman? 7 Thank you! That’s great! C
 I would advise you to change the sweater for
another item from the store
2 Is the situation the same in your country? 8 You’re welcome. Have a nice day! SA
 Yes, it is the same on many occasions
PROBLEMS
Answer:
PROBLEMS

PROBLEMS Maybe. Take the sweater back to the

shop. Take your receipt with you.
PROBLEMS Explain the situation to the shop
assistant. The shop can refuse to
PROBLEMS give you a refund. There’s no
obligation if there’s nothing wrong
PROBLEMS with the sweater. But most shops
like happy customers and usually
PROBLEMS
try to help. Good luck!
PROBLEMS

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