Sr No Parameter CCA Requirement Criteria

1 Call Closure Performance More than 2 % of Population Open Calls

2 Repeat Failure All
3 PM Performance Variance more than 5 %

4 PM Performance Vs Projection Variance more than 5 %

5 PM Non performance Circles Variance more than 5 %

6 TOH / MOH Performance Vs Variance more than 5 %

Projection
7 PM Related Faults More than 5 %
8 Fire & Block Burst ALL
9 Fault Closure SLA Less than 80 %
10 DG Availability Less than 99.5 %
Avg. Time taken for closure of
11 complaints More than 50 Hrs
Major gap & Correction
 Dealer
Region Circle Name 23-Jan 23-Feb 23-Mar 23-Apr

Mitra
North UPE Constructi 25% 9% 7% 58%
on
 Remark

New Manpower & Manager hiried & Stock Repaired

Float FIP & Alternator Faulty & Self Starter Dealership
was not aligning the team on time and also priority so
reminder was give to dealer and we went to the
dealer office and had a meeting with everyone and
also con-call was taken with then team aligned
 Action

Dealer audit Done & Create MOM With Dealer And Analysis WO-SLA
causes Create MOM With Dealer And Analysis BD & PM
causes Also warned the dealer that if the improvement is not done then
the dealership will be discontinued & Dealer hiried New Manager and New
technicians
S. No. Discrepancy Area-(PM / SLA etc.) Circle SD Name
1 PM Performance Vs Projection UP E EXCELLENT ENGINEERING
2 PM Non performance Circles UP E EXCELLENT ENGINEERING
3 TOH / MOH Performance Vs Projection UP E EXCELLENT ENGINEERING

4 Fault Closure SLA UP E EXCELLENT ENGINEERING

1 PM Performance Vs Projection UP E GENTEK SOLUTIONS

2 PM Non performance Circles UP E GENTEK SOLUTIONS
3 TOH / MOH Performance Vs Projection UP E GENTEK SOLUTIONS

4 Fault Closure SLA UP E GENTEK SOLUTIONS

1 PM Performance Vs Projection UP E POWERHF INDIA PVT LTD-Uttar Pradesh

2 PM Non performance Circles UP E POWERHF INDIA PVT LTD-Uttar Pradesh
3 TOH / MOH Performance Vs Projection UP E POWERHF INDIA PVT LTD-Uttar Pradesh
4 Fault Closure SLA UP E POWERHF INDIA PVT LTD-Uttar Pradesh
1 PM Performance Vs Projection UP E Mitra Construction
2 PM Non performance Circles UP E Mitra Construction
3 TOH / MOH Performance Vs Projection UP E Mitra Construction

4 Fault Closure SLA UP E Mitra Construction

1 PM Performance Vs Projection UP E Hi-Tech Commnucation

2 PM Non performance Circles UP E Hi-Tech Commnucation
3 TOH / MOH Performance Vs Projection UP E Hi-Tech Commnucation
4 Fault Closure SLA UP E Hi-Tech Commnucation
 Target Achieved
Variance Less than 5 % 100%
Less than 1 % PM not done in Year & More than 5 % PM not done in 6 months 100%
Variance Less than 5 % 500%

More than 80 % 33%

Variance Less than 5 % 100%

Less than 1 % PM not done in Year & More than 5 % PM not done in 6 months 100%
Variance Less than 5 % 200%

More than 80 % 44%

Variance Less than 5 % 100%

Less than 1 % PM not done in Year & More than 5 % PM not done in 6 months 100%
Variance Less than 5 % 100%
More than 80 % 94%
Variance Less than 5 % 100%
Less than 1 % PM not done in Year & More than 5 % PM not done in 6 months 100%
Variance Less than 5 % 200%

More than 80 % 58%

Variance Less than 5 % 100%

Less than 1 % PM not done in Year & More than 5 % PM not done in 6 months 100%
Variance Less than 5 % 0%
More than 80 % 100%
 Root Cause for Non-Achievement
There Was No Gap
There Was No Gap
There Was No Gap
Due to Re Repair Local Market Delay and due to
of transportation went out of SLA.
There Was No Gap
There Was No Gap
There Was No Gap
Due to Re Repair Local Market Delay and due to
of transportation went out of SLA.
There Was No Gap
There Was No Gap
There Was No Gap
There Was No Gap
There Was No Gap
There Was No Gap
There Was No Gap

Complaint logged in bulk and Maximum

Complaints Are FIP & Alternator Faulty & Self
Starter & Manpower & Mangment Issue

There Was No Gap

There Was No Gap
There Was No Gap
There Was No Gap
 Correction
No Correction Needed
No Correction Needed
No Correction Needed
20 calls closed beyond SLA due to delay in repair of Alternator repair , radiator ,
self starter , bettry Charger at local market
No Correction Needed
No Correction Needed
No Correction Needed
18 calls closed beyond SLA due to delay in repair of Alternator repair , radiator ,
self starter , bettry Charger at local market
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed

16 calls closed beyond SLA due to delay New Manpower & Manager hiried & Stock
Repaired Float FIP & Alternator Faulty & Self Starter Dealership was not aligning
the team on time and also priority so reminder was give to dealer and we went to
the dealer office and had a meeting with everyone and also con-call was taken
with then team aligned

No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed
 Corrective action Responsibility Target Date
No Correction Needed SD
No Corrective Action Needed SD
No Corrective Action Needed SD
Create MOM With Area Manager R.com And Analysis BD SD 5-May-23
causes
No Correction Needed SD
No Corrective Action Needed SD
No Corrective Action Needed SD
Create MOM With Area Manager R.com And Analysis BD SD 5-May-23
causes
No Correction Needed SD
No Corrective Action Needed SD
No Corrective Action Needed SD
No Corrective action Needed SD 5-May-23
No Correction Needed SD
No Corrective Action Needed SD
No Corrective Action Needed SD

Dealer audit Done & Create MOM With Dealer And Analysis WO-SLA
causes Create MOM With Dealer And Analysis BD & PM
causes Also warned the dealer that if the improvement is not done then the SD 5-May-23
dealership will be discontinued & Dealer hiried New Manager and New
technicians
No Correction Needed SD
No Corrective Action Needed SD
No Corrective Action Needed SD
No Corrective Action Needed SD 5-May-23
 Remark

Target 1 Done 05

Target 02 Done 04

Target 1 Done 1

Target 1 Done 2

Target 1 Done 0
 Target FY-23-24
Name of SD UPE TOH/MOH PM/EPM Per Month TOH
EXCELLENT ENGINEERING 146 10 373 1
GENTEK SOLUTIONS 269 19 687 2
HI TECH Communication 187 13 478 1
Mitra Construction 179 13 457 1
POWERHF INDIA PVT LTD-Uttar Pradesh 129 9 330 1
VERYFIRST FIBER SERVICES (UPE) 98 7 250 1
71 2575
Per Month PM
31
57
40
38
27
21
S. No. Discrepancy Area-(PM / SLA etc.) Circle

1 PM Performance Vs Projection UP E
2 PM Non performance Circles UP E
3 TOH / MOH Performance Vs Projection UP E

4 Fault Closure SLA UP E

1 PM Performance Vs Projection UP E
2 PM Non performance Circles UP E
3 TOH / MOH Performance Vs Projection UP E

4 Fault Closure SLA UP E

1 PM Performance Vs Projection UP E
2 PM Non performance Circles UP E
3 TOH / MOH Performance Vs Projection UP E
4 Fault Closure SLA UP E
1 PM Performance Vs Projection UP E
2 PM Non performance Circles UP E
3 TOH / MOH Performance Vs Projection UP E

4 Fault Closure SLA UP E.

1 PM Performance Vs Projection UP E
2 PM Non performance Circles UP E
3 TOH / MOH Performance Vs Projection UP E
4 Fault Closure SLA UP E

S. No. Name of the SD Circle (North)

1 EXCELLENT ENGINEERING UPE

2 GENTEK SOLUTIONS UPE
3 HI TECH Communication UPE
4 Mitra Construction UPE
5 POWERHF INDIA PVT LTD-Uttar Pradesh UPE
Total

MOH/TOH Done Site Wise sheet 01-Apr-23 to MAR24.

SR NO STATE SD NAME
1 Uttar Pradesh Gentek Solutions
2 Uttar Pradesh Gentek Solutions
3 Uttar Pradesh Gentek Solutions
4 Uttar Pradesh Gentek Solutions
5 Uttar Pradesh EXCELLENT ENGINEERING
6 Uttar Pradesh EXCELLENT ENGINEERING
7 Uttar Pradesh EXCELLENT ENGINEERING
8 Uttar Pradesh EXCELLENT ENGINEERING
9 Uttar Pradesh EXCELLENT ENGINEERING
10 Uttar Pradesh mitra construction
11 Uttar Pradesh mitra construction
 SD Name

EXCELLENT ENGINEERING
EXCELLENT ENGINEERING
EXCELLENT ENGINEERING

EXCELLENT ENGINEERING

GENTEK SOLUTIONS
GENTEK SOLUTIONS
GENTEK SOLUTIONS

GENTEK SOLUTIONS

POWERHF INDIA PVT LTD-Uttar Pradesh

POWERHF INDIA PVT LTD-Uttar Pradesh
POWERHF INDIA PVT LTD-Uttar Pradesh
POWERHF INDIA PVT LTD-Uttar Pradesh
Mitra Construction
Mitra Construction
Mitra Construction

Mitra Construction

Hi-Tech Commnucation
Hi-Tech Commnucation
Hi-Tech Commnucation
Hi-Tech Commnucation

Active DG Population

245
269
134
231
129
1008
Site Name
Shukla ganj
Mandhana
KORARI KALAN
Banvari pur
Bara, Karchana
Purkhas
Manda Road
Paho;Raebareli
Kiraon
Kailahat
Chandasi
 Correction

No Correction Needed
No Correction Needed
No Correction Needed
20 calls closed beyond SLA due to delay in repair of Alternator repair , radiator ,
self starter , bettry Charger at local market
No Correction Needed
No Correction Needed
No Correction Needed
18 calls closed beyond SLA due to delay in repair of Alternator repair , radiator ,
self starter , bettry Charger at local market
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed

16 calls closed beyond SLA due to delay New Manpower & Manager hiried & Stock
Repaired Float FIP & Alternator Faulty & Self Starter Dealership was not aligning
the team on time and also priority so reminder was give to dealer and we went to
the dealer office and had a meeting with everyone and also con-call was taken
with then team aligned

No Correction Needed
No Correction Needed
No Correction Needed
No Correction Needed

Apr-22

55
44
18
29
21
167
FAC ID
UCUNNOSKGJB001
UCKNPRKNPRB082
UCKORRKORRB001
UCTLHRTLHRB002
UCBRAABRAAB001
UCPRKSPRKSB001
UCMDRDMDRDB002
UCPAHOPAHOB001
UCKIROKIROB001
UCKLHTKLHTB001
UCCDULCDULB006
 Corrective action Date of Closure

No Correction Needed
No Corrective Action Needed
No Corrective Action Needed
Create MOM With Area Manager R.com And Analysis BD 5-May-23
causes
No Correction Needed
No Corrective Action Needed
No Corrective Action Needed
Create MOM With Area Manager R.com And Analysis BD 5-May-23
causes
No Correction Needed
No Corrective Action Needed
No Corrective Action Needed
No Corrective action Needed 5-May-23
No Correction Needed
No Corrective Action Needed
No Corrective Action Needed
Dealer audit Done & Create MOM With Dealer And Analysis WO-SLA
causes Create MOM With Dealer And Analysis BD & PM
causes Also warned the dealer that if the improvement is not done then the 5-May-23
dealership will be discontinued & Dealer hiried New Manager and New
technicians
No Correction Needed
No Corrective Action Needed
No Corrective Action Needed
No Corrective Action Needed 5-May-23

Total Done PM At Apr-23 CAMC PM/EPM (as

per avg. run hour)

55 686
44 753.2
18 375.2
29 646.8
21 361.2
167 2822.4
Maintenance point Name MOH ToH Plan
Kanpur TOH
Kanpur MOH
Kanpur TOH
Kanpur TOH
ALLAHABAD MOH
ALLAHABAD TOH
ALLAHABAD TOH
RAEBARELI TOH
ALLAHABAD TOH
VARANASI 45020
VARANASI 45064
Last month Achieved This month achievement % Improvement

100% 100% 0%
100% 100% 0%
100% 500% 400%

58% 33% -67%

100% 100% 0%
100% 100% 0%
100% 200% 100%

100% 44% -56%

100% 100% 0%
100% 100% 0%
100% 100% 0%
100% 94% -6%
100% 100% 0%
100% 100% 0%
100% 200% 100%

7% 58% -42%

100% 100% 0%
100% 100% 0%
100% 0% -100%
80% 100% 0%

Target PM At Apr- PM Non- Target Top

23 Achivement Overhall

57 2 0
63 19 0
31 13 0
54 25 0
30 9 0
235.2 68.2 0
MOH/TOH MOH/TOH Done  Equip Make
TOH TOH POWER HF
MOH MOH POWER HF
TOH TOH POWER HF
TOH TOH POWER HF
MOH MOH Done POWERHF
TOH TOH Done POWERHF
TOH TOH Done POWERHF
TOH TOH Done POWERHF
TOH TOH Done POWERHF
MOH done hf
toh done hf
 Remark

Target 1 Done 05

Target 2 Done 04

Target 1 Done 1

Target 1 Done 2

Target 1 Done 0

Target Major Overhall

0
0
0
0
0
0
KVA Rating
HF - 20 KVA
HF - 20 KVA
HF - 15 KVA
HF - 30 KVA
HF - 30 KVA
HF - 30 KVA
HF - 30 KVA
HF - 30 KVA
HF - 30 KVA
HF - 30 KVA
HF - 30 KVA
Done Top Overhall Done Major Target HC
Overhall

4 1 245
3 1 269
0 0 134
1 1 231
1 0 129

9 3 1008
Comp.No FSR Status Remark
BD-2023-04-13-0004449 OK TOH Done
BD-2023-04-14-0004514 OK Moh Done
BD-2023-04-14-0004519 OK TOH Done
BD-2023-04-22-0004894 OK TOH Done
BD-2023-04-05-0004111 YES TOH Done
BD-2023-04-18-0004709 YES TOH Done
BD-2023-04-19-0004752 YES TOH Done
BD-2023-04-18-0004692 YES TOH Done
BD-2023-04-19-0004735 YES TOH Done
n/a ok TOH Done
n/a ok TOH Done
 Dealer Name Dealer StateName Circle Region Site Name
Code

EXCELLENT ENGINEERING CSD10027 UTTAR PRADESH UPE NORTH Mau Aima

GENTEK SOLUTIONS CSD10261 UTTAR PRADESH UPE NORTH Ameer nagar
HI TECH Communication CSD10225 UTTAR PRADESH UPE NORTH Mahuawa
Mitra Construction CSD10101 UTTAR PRADESH UPE NORTH Saidpur
Mitra Construction CSD10101 Uttar Pradesh East UPE NORTH MUSILAHPUR
Mitra Construction CSD10101 UTTAR PRADESH UPE NORTH Rewada paraspur
 City Route Facility Id Maintenance Equipment ID Product
AreaName Serial No

Allahabad Allahabad UCSORNSORNB003 ALLAHABAD HFDG2008026679 8061619

SHAHJAHANPUR Khamariya UCAMEEAMEEB001 BAHRAICH HFDG2008015645 3070823
GORAKHPUR Madraha UCMUAWMUAWB001 GORAKHPUR HFDG2008018060 3071026
GHAZIPUR GHAZIPUR UCSAIDSAIDB002 AZAMGARH HFDG2008035490 SGSR0664
VARANASI Bhadohi UCMSILMSILB001 VARANASI HFDG2008028033 1610A0332
VARANASI Suriyawa UCBDOHBDOHB010 VARANASI HFDG2008022808 8061191
 Equipmen DGDeploy
Site Equipment Equipment t Running Equipment Alternato Installation Address mentQuan
Distance Model Rating No r No.
Hrs tity

10 R3105D1-F HF - 20 KVA 33568 8061619 ALLAHABAD Dual DGs

107 XR2105D-F HF - 15 KVA 23311 3070823 Ameernagar Single DG
60 XR2105D-F HF - 15 KVA 27998 3071026 Mahuawa Single DG
185 ALGPW04D 30 KVA 0 SGSR0664 Saidpur Single DG
52 PHF3022ZD HF - 20 KVA 29 1610A0332 Musilahpur,Bhadohi Single DG
180 R3105D1-F HF - 20 KVA 19050 8061191 Rewda Paraspur Single DG
Contractu
alCoverag in contact Out_Cont Mar-23 1/Apr/2023 OH(22-23)
ract
eofDG
PM up to Feb-23 Latest PM
Enabled 1/24/2020 10:56 9/24/2022 0:00 3/24/2023 0:00 219
Enabled 8/27/2015 15:18 8/8/2022 0:00 8/8/2022 0:00 266
Enabled 8/27/2015 15:18 9/19/2022 0:00 9/19/2022 0:00 224
Enabled 6/29/2019 21:10 9/22/2022 0:00 4/17/2023 0:00 221
Enabled 1/24/2019 10:07 10/3/2022 0:00 5/1/2023 0:00 210
Enabled 8/27/2015 15:18 10/3/2022 0:00 5/1/2023 0:00 210
Reason for NO PM SLAB

> 180
DG BER > 180
Jio DG run at Site > 180
> 180
> 180
> 180
OfficeName Complaint No Call Type Circle Maintenance Point

EXCELLENT ENGINEERING BD-2023-03-30-0003878 UPE RAIBAREILLY

EXCELLENT ENGINEERING BD-2023-03-31-0003922 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-03-0004000 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-03-0004002 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-05-0004111 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-09-0004313 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-09-0004329 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-11-0004423 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-11-0004426 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-11-0004427 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-11-0004428 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-17-0004626 UPE JHANSI
EXCELLENT ENGINEERING BD-2023-04-18-0004692 UPE RAEBARELI
EXCELLENT ENGINEERING BD-2023-04-18-0004693 UPE RAIBAREILLY
EXCELLENT ENGINEERING BD-2023-04-18-0004709 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-18-0004710 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-19-0004735 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-19-0004752 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-19-0004774 UPE ALLAHABAD
EXCELLENT ENGINEERING BD-2023-04-21-0004866 UPE ALLAHABAD
GENTEK SOLUTIONS BD-2023-03-31-0003935 UPE JHANSI
GENTEK SOLUTIONS BD-2023-04-01-0003969 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-01-0003970 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-01-0003971 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-01-0003975 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-01-0003976 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-02-0003996 UPE KANPUR
GENTEK SOLUTIONS BD-2023-04-04-0004046 UPE KANPUR
GENTEK SOLUTIONS BD-2023-04-05-0004137 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-06-0004175 UPE BANDA
GENTEK SOLUTIONS BD-2023-04-10-0004381 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-10-0004382 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-10-0004383 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-10-0004390 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-11-0004404 UPE SHAHJAHANPUR
GENTEK SOLUTIONS BD-2023-04-11-0004414 UPE KANPUR
GENTEK SOLUTIONS BD-2023-04-13-0004511 UPE KANPUR
GENTEK SOLUTIONS BD-2023-04-23-0004924 UPE KANPUR
Mitra Construction BD-2023-04-02-0003992 UPE VARANASI
Mitra Construction BD-2023-04-02-0003994 UPE AZAMGARH
Mitra Construction BD-2023-04-05-0004148 UPE VARANASI
Mitra Construction BD-2023-04-06-0004167 UPE VARANASI
Mitra Construction BD-2023-04-07-0004237 UPE VARANASI
Mitra Construction BD-2023-04-10-0004398 UPE VARANASI
Mitra Construction BD-2023-04-12-0004475 UPE AZAMGARH
Mitra Construction BD-2023-04-14-0004569 UPE VARANASI
Mitra Construction BD-2023-04-15-0004593 UPE VARANASI
Mitra Construction BD-2023-04-19-0004770 UPE VARANASI
Mitra Construction BD-2023-04-19-0004772 UPE VARANASI
Mitra Construction BD-2023-04-20-0004794 UPE AZAMGARH
Mitra Construction BD-2023-04-20-0004795 UPE AZAMGARH
Mitra Construction BD-2023-04-21-0004831 UPE AZAMGARH
Mitra Construction BD-2023-04-22-0004885 UPE VARANASI
Mitra Construction BD-2023-04-23-0004921 UPE AZAMGARH
POWERHF INDIA PVT LTD-Uttar Pradesh BD-2023-04-07-0004242 UPE LUCKNOW-1
Site Name Facid Engine NO Alternator No KVA

Wazidpur;Fatehpur UCBIPRBIPRB001 7111842 7111653 R3105ZD1-FHF - 30 KVA

"Mustafabad, Bagadurpur" UCMUTAMUTAB001 7103431 R3105ZD1-FHF - 30 KVA
MANDA ROAD UCMDRDMDRDB002 7103831 0 R3105ZD1-FHF - 30 KVA
Yadavpur UCALHBHGCRB024 3017742 XR2105D-FHF - 15 KVA
"Bara, Karchana" UCBRAABRAAB001 7061733 R3105ZD1-FHF - 30 KVA
Purkhas UCPRKSPRKSB001 3070867 R3105ZD1-FHF - 30 KVA
Kondhiyara UCKODHKODHB001 7070004 7102310 R3105ZD1-FHF - 30 KVA
Uchadih UCUCDIUCDIB001 7088395 70815481 R3105ZD1-FHF - 30 KVA
Meza Khas site) UCMEJAMEJAB002 8060914 802124 R3105D1-FHF - 20 KVA
MANDA ROAD UCMDRDMDRDB002 7103831 0 R3105ZD1-FHF - 30 KVA
"Ram Nagar, Meja" UCRARMRARMB001 8028113 8020504 R3105ZD1-FHF - 30 KVA
Churkhi Road UCORAIORAIB005 8052601 R3105D1-FHF - 20 KVA
Paho;Raebareli UCPAHOPAHOB001 7071803 R3105ZD1-FHF - 30 KVA
Bheetargaon;Raebareli UCBHIRBHIRB001 1602A0089 PHF3033ZDHF - 30 KVA
Purkhas UCPRKSPRKSB001 3070867 R3105ZD1-FHF - 30 KVA
Ahmadpur Pawan UCAHPWAHPWB001 7113047 7112186 R3105ZD1-FHF - 30 KVA
Kiraon UCKIROKIROB001 7070545 7070A R3105ZD1-FHF - 30 KVA
MANDA ROAD UCMDRDMDRDB002 7103831 0 R3105ZD1-FHF - 30 KVA
Badokhar (Lediyari) UCLRIYLRIYB001 3070864 702719 XR2105D-FHF - 15 KVA
Alimabad Naini UCKRCHKRCHB005 3071478 XR2105D-FHF - 15 KVA
FATEHPUR ROSHANAI UCFTROFTROB001 7072339 702697 R3105ZD1-FHF - 30 KVA
Safder gunj UCKNNJKNNJB003 7120748 R3105ZD1-FHF - 30 KVA
Jalalabad UCJLALJLALB001 7083333 R3105ZD1-FHF - 30 KVA
MITRASENPUR UCKNNJMITRB001 8060862 R3105D1-FHF - 20 KVA
Rasu tola UCSMBDSMBDB002 8051301 R3105D1-FHF - 20 KVA
BHOLEPUR UCFTRHFTRHB003 7102945 709837 R3105ZD1-FHF - 30 KVA
Ajgain UCAJGIAJGIB001 1211E 0 ALGPW04D30 KVA
"Mohrawa,Unnao" UCMRWNMRWNB001 7100647 709023 R3105ZD1-FHF - 30 KVA
BHOLEPUR UCFTRHFTRHB003 7102945 709837 R3105ZD1-FHF - 30 KVA
Sumerpur UCSMRUSMRUB001 8061528 R3105D1-FHF - 20 KVA
"Sahebganj, Farrukhabad" UCFKBDFKBDB012 8061017 R3105D1-FHF - 20 KVA
Netpur Kala UCFKBDFKBDB009 8060964 804368 R3105D1-FHF - 20 KVA
BHOLEPUR UCFTRHFTRHB003 7102945 709837 R3105ZD1-FHF - 30 KVA
Rasu tola UCSMBDSMBDB002 8051301 R3105D1-FHF - 20 KVA
Ram nagar-1 UCSHJPSHJPB002 7102904 R3105ZD1-FHF - 30 KVA
MAJHAWAN UCMAJNMAJNB001 8050022 800422 R3105ZD1-FHF - 30 KVA
Shukla ganj UCUNNOSKGJB001 3070865 R3105D1-FHF - 20 KVA
"Gandhi Nagar, Shuklaganj" UCUNNOKANPB001 8061075 804742 R3105D1-FHF - 20 KVA
Bus stand UCJNPRKTWLB006 8061171 8042471 R3105D1-FHF - 20 KVA
"Gaigath, Reoti" UCREOTREOTB002 8061273 8052107 R3105D1-FHF - 20 KVA
Aharaura UCAHRRAHRRB001 1610A0027 16100016K509PHF3022ZDHF - 20 KVA
Karban plant UCREKTREKTB003 8061465 R3105D1-FHF - 20 KVA
Vikapur UCVRNSVRNSB034 3070995 XR2105D-FHF - 15 KVA
Bhulanpur UCVRNSVRNSB046 8061414 R3105D1-FHF - 20 KVA
"Gaigath, Reoti" UCREOTREOTB002 8061273 8052107 R3105D1-FHF - 20 KVA
Durgakund UCVRNSVRNSB071 8061151 R3105D1-FHF - 20 KVA
Durgakund UCVRNSVRNSB071 8061151 R3105D1-FHF - 20 KVA
Dharsauna UCDHSUDHSUB001 8061573 8051544 R3105D1-FHF - 20 KVA
Gosaipur UCGSIOGSIOB001 7060797 8010944 R3105ZD1-FHF - 30 KVA
Lohra UCLRHALRHAB001 7101257 0 R3105D1-FHF - 20 KVA
Budhanpur UCBUDNBUDNB001 7119212 7120280 XR2105D-FHF - 15 KVA
Budhanpur UCBUDNBUDNB001 7119212 7120280 XR2105D-FHF - 15 KVA
Chandasi UCCDULCDULB006 7072644 R3105ZD1-FHF - 30 KVA
Budhanpur UCBUDNBUDNB001 7119212 7120280 XR2105D-FHF - 15 KVA
Sewa hospital UCLUKHKMLBB001 8020781 R3105ZD1-FHF - 30 KVA
Complaint logged From Contact No Compalaint Datetime Failure Date

3/30/2023 17:14
3/31/2023 13:06
4/3/2023 0:36
4/3/2023 8:37
4/5/2023 12:12
4/9/2023 11:42
4/9/2023 17:11
4/11/2023 12:34
4/11/2023 12:45
4/11/2023 12:54
4/11/2023 13:06
4/17/2023 1:40
4/18/2023 8:23
4/18/2023 8:25
4/18/2023 12:21
4/18/2023 12:24
4/19/2023 9:03
4/19/2023 11:15
4/19/2023 14:06
4/21/2023 16:51
3/31/2023 16:00
4/1/2023 11:22
4/1/2023 11:26
4/1/2023 11:29
4/1/2023 13:44
4/1/2023 13:48
4/2/2023 20:44
4/4/2023 8:52
4/5/2023 15:41
4/6/2023 10:51
4/10/2023 13:40
4/10/2023 13:43
4/10/2023 13:47
4/10/2023 16:19
4/11/2023 10:00
4/11/2023 11:33
4/13/2023 15:32
4/23/2023 18:00
4/2/2023 14:08
4/2/2023 17:30
4/5/2023 19:44
4/6/2023 9:54
4/7/2023 12:42
4/10/2023 21:12
4/12/2023 15:15
4/14/2023 15:57
4/15/2023 14:26
4/19/2023 13:23
4/19/2023 13:27
4/20/2023 9:26
4/20/2023 9:29
4/21/2023 9:57
4/22/2023 13:59
4/23/2023 16:17
4/7/2023 13:57
Complain Type Description Call Category Ticket Allocated To Technician

Main Alternator burnt Major

DG fail to start problem Major
Main Head Faulty and Exhaust bellow damaged Minor
Exhaust bellow faulty, Engine over heating
problem and Battery charger faulty Minor
DG under breakdown and DC charger faulty MOH
Automation
FIP faulty, AVR issue,
cardSelf starter faulty, MCB faulty,
faulty Minor
total AMF panel faulty, Engine over heating, Minor
AVR
Water card faulty,
pump Radiator
leakage, faulty
Mobil oil leakage from head,
Battery
Total AMFcharger
panelfaulty
faulty, self starter faulty, DG Minor
Battery
DG Batterycharger faulty,
charger Diesel
faulty, MCB leakage
faulty from Minor
Nozzle , radiator water boiling, Water pump Minor
Battery
leakage,charger
Engine faulty
overheating, DG fail to start,fuel
leakage engine head Minor
Self starter faulty Minor
Major Over hauling required TOH
Major Over hauling required TOH
DG Underbreak doiwn Minor
FIP Minor
DG faulty
under breakdown and TOP overhauling
DG under breakdown,Exhaust bellow
required TOH
DG under breakdown,
faulty,Radiator fuel tank
chocked,feed pumpleakage, Mobil oil
faulty,FIP
leakage Major
faulty,Mains contactor faulty and DG contactor
faulty Minor
AVM PAD DAMAGED Minor
harness wiring faulty, Mains and Dg contactor Major
Engine over heating
faulty, Radiator problem
leakage, Engine head elbow
leakage Minor
Main Alternator faulty, Mains and DG contactor
faulty Minor
Self starter faulty, Mains Contactor and Dg
contactor faulty Minor
AMF panel burned Major
Feed pump from
faultyback seal. Fuel tank leakage. Minor
Oil leakage
Automation issue. Minor
Automation issue and heavy smoke Minor
Mains contactor faulty Minor
High water and oil consumption and Engine
overheating Minor
Battery charger faulty and Self starter faulty Major
Feed pump faulty Major
Both contactor faulty and Harness wiring faulty Major
Feed pump faulty and Battery charger faulty Major
Self starter faulty Major
Oil Major
Lowcooler faulty and
oil pressure and Radiator
engine overchocked
heating problem
and raditor chocked and Oil leakage problem TOH
Engine over heating ,automation issue and low
lubeoil Minor
Feed pump faulty, Mains contactor faulty and
Mains MCB faulty Minor
AVR CARD FAULTY . Minor
Inlet outlet fuel pipe faulty, Canopy door lock Minor
Mains
faulty, alternator faulty required and battery
Fuel tank cleaning
charger faulty Minor
Battery charger faulty Minor
MCB Faulty, Battery charger faulty, Selector switch
faulty, LLOP faulty, Automation failure, Silencer
damaged, 4 relay card faulty Minor
Radiator fan and radiator water pump faulty and
Engine over heating problem Minor
Main MCB
Mains MCBfaulty,
faulty,Diesel
Dieseltank
fuel cleaning required,
tank cleaning
Automation fail Minor
required, Automation issue and Radiator cleaning
required Minor
DG Minor
DG contactor
contactor faulty
faulty and
and Automation issue
Exhaust bellow faulty and
Automation faulty Minor
Radiator chocked Minor
Automation fail and High oil consumption Minor
DG Self starter faulty, DG under breakdown Major
DG under breakdown Major
DG self starter faulty and DG under breakdown Major
DG not giving output voltage Minor
Approval Request Datetime Approval Receipt Datetime Planned Datetime Fault Category Status

MAJOR Closed
MAJOR Closed
MAJOR Closed
MINOR Closed
MOH Closed
MINOR Closed
MINOR Closed
MINOR Closed
MINOR Closed
MINOR Closed
MAJOR Closed
MAJOR Closed
TOH Closed
MAJOR Closed
TOH Closed
MAJOR Closed
TOH Closed
TOH Closed
MAJOR Closed
MINOR Closed
TOH Closed
MAJOR Closed
MINOR Closed
MAJOR Closed
MAJOR Closed
MINOR Closed
MINOR Closed
MAJOR Closed
MINOR Closed
MAJOR Closed
MAJOR Closed
MINOR Closed
MAJOR Closed
MINOR Closed
MAJOR Closed
MAJOR Closed
MAJOR Closed
MAJOR Closed
MINOR Closed
MINOR Closed
MAJOR Closed
MINOR Closed
MINOR Closed
MINOR Closed
MINOR Closed
MINOR Closed
MAJOR Closed
MINOR Closed
MINOR Closed
MINOR Closed
MINOR Closed
MAJOR Closed
MAJOR Closed
MAJOR Closed
MINOR Closed
Resolution Datetime FastClosed Date & Time SLA Start Datetime SLA Hrs Applicable

4/10/2023 17:54 4/10/2023 17:54 3/30/2023 17:14 24:00:00

4/3/2023 10:19 4/3/2023 10:19 3/31/2023 13:06 24:00:00
4/5/2023 17:25 4/5/2023 17:25 4/3/2023 0:36 24:00:00
4/12/2023 18:10 4/12/2023 18:10 4/3/2023 8:37 4:00
4/14/2023 16:02 4/14/2023 16:02 4/5/2023 12:12 96:00:00
4/14/2023 15:55 4/14/2023 15:55 4/9/2023 11:42 4:00
4/14/2023 16:17 4/14/2023 16:17 4/9/2023 17:11 4:00
4/22/2023 13:25 4/22/2023 13:25 4/11/2023 12:34 4:00
4/13/2023 18:02 4/13/2023 18:02 4/11/2023 12:45 4:00
4/13/2023 17:55 4/13/2023 17:55 4/11/2023 12:54 4:00
4/20/2023 17:15 4/20/2023 17:15 4/11/2023 13:06 24:00:00
4/19/2023 10:07 4/19/2023 10:07 4/17/2023 1:40 24:00:00
4/20/2023 17:31 4/20/2023 17:31 4/18/2023 8:23 36:00:00
4/23/2023 13:43 4/23/2023 13:43 4/18/2023 8:25 24:00:00
4/27/2023 13:59 4/27/2023 13:59 4/18/2023 12:21 36:00:00
4/24/2023 13:24 4/24/2023 13:24 4/18/2023 12:24 72:00:00
4/29/2023 10:56 4/29/2023 10:56 4/19/2023 9:03 36:00:00
4/22/2023 22:41 4/22/2023 22:41 4/19/2023 11:15 36:00:00
4/22/2023 21:21 4/22/2023 21:21 4/19/2023 14:06 72:00:00
4/22/2023 13:00 4/22/2023 13:00 4/21/2023 16:51 4:00
4/2/2023 23:12 4/2/2023 23:12 3/31/2023 16:00 36:00:00
4/8/2023 12:40 4/8/2023 12:40 4/1/2023 11:22 24:00:00
4/8/2023 12:39 4/8/2023 12:39 4/1/2023 11:26 4:00
4/8/2023 12:38 4/8/2023 12:38 4/1/2023 11:29 24:00:00
4/8/2023 12:37 4/8/2023 12:37 4/1/2023 13:44 24:00:00
4/10/2023 10:19 4/10/2023 10:19 4/1/2023 13:48 4:00
4/10/2023 10:18 4/10/2023 10:18 4/3/2023 9:00 4:00
4/10/2023 10:17 4/10/2023 10:17 4/4/2023 8:52 24:00:00
4/10/2023 10:17 4/10/2023 10:17 4/5/2023 15:41 4:00
4/8/2023 12:36 4/8/2023 12:36 4/6/2023 10:51 24:00:00
4/11/2023 20:54 4/11/2023 20:54 4/10/2023 13:40 24:00:00
4/12/2023 14:46 4/12/2023 14:46 4/10/2023 13:43 4:00
4/12/2023 15:04 4/12/2023 15:04 4/10/2023 13:47 24:00:00
4/12/2023 15:20 4/12/2023 15:20 4/10/2023 16:19 4:00
4/12/2023 15:29 4/12/2023 15:29 4/11/2023 10:00 24:00:00
4/12/2023 21:01 4/12/2023 21:01 4/11/2023 11:33 24:00:00
4/15/2023 20:03 4/15/2023 20:03 4/13/2023 15:32 24:00:00
4/25/2023 16:24 4/25/2023 16:24 4/24/2023 9:00 24:00:00
4/2/2023 21:54 4/2/2023 21:54 4/2/2023 14:08 4:00
4/2/2023 21:51 4/2/2023 21:51 4/2/2023 17:30 4:00
4/9/2023 11:02 4/9/2023 11:02 4/6/2023 9:00 24:00:00
4/6/2023 14:27 4/6/2023 14:27 4/6/2023 9:54 4:00
4/9/2023 10:59 4/9/2023 10:59 4/7/2023 12:42 4:00
4/27/2023 16:29 4/27/2023 16:29 4/11/2023 9:00 4:00
4/12/2023 21:54 4/12/2023 21:54 4/12/2023 15:15 4:00
4/15/2023 10:18 4/15/2023 10:18 4/14/2023 15:57 4:00
4/16/2023 20:40 4/16/2023 20:40 4/15/2023 14:26 24:00:00
4/19/2023 23:17 4/19/2023 23:17 4/19/2023 13:23 4:00
4/19/2023 23:15 4/19/2023 23:15 4/19/2023 13:27 4:00
4/20/2023 16:47 4/20/2023 16:47 4/20/2023 9:26 4:00
4/27/2023 16:05 4/27/2023 16:05 4/20/2023 9:29 4:00
4/22/2023 14:14 4/22/2023 14:14 4/21/2023 9:57 24:00:00
4/26/2023 10:20 4/26/2023 10:20 4/22/2023 13:59 24:00:00
4/26/2023 10:37 4/26/2023 10:37 4/23/2023 16:17 24:00:00
4/8/2023 12:32 4/8/2023 12:32 4/7/2023 13:57 4:00
Resolution Time Taken in Hrs. Gross SLA Hours applicable Hrs to be negated Actual SLA achieved
(X-Y)

264:39:29
69:12:43
64:48:29
225:32:09
219:49:45
124:12:21
119:05:23
264:50:24
53:16:27
53:00:54
220:08:46
56:26:01
57:07:14
125:17:02
217:37:59
144:59:49
241:52:36
83:25:47
79:15:00
20:08:55
55:11:17
169:17:08
169:12:54
169:08:56
166:52:47
212:30:30
169:18:00
145:24:45
114:35:05
49:44:31
31:13:31
49:02:13
49:16:34
47:00:22
29:28:45
33:27:47
52:30:43
31:24:00
7:45:55
4:20:28
74:02:00
4:32:15
46:16:53
391:29:00
6:38:45
18:20:08
30:13:32
9:53:11
9:47:15
7:20:25
174:35:06
28:16:18
92:20:25
66:19:19
22:34:36
Hours beyond SLA Complaint Resolved Within SLA Equipment spared Datetime ServiceDetails
(AA-Z)

240:39:29 No
45:12:43 No
40:48:29 No
221:32:09 No
123:49:45 No
120:12:21 No
115:05:23 No
260:50:24 No
49:16:27 No
49:00:54 No
196:08:46 No
32:26:01 No
21:07:14 No
101:17:02 No
181:37:59 No
72:59:49 No
205:52:36 No
47:25:47 No
7:15:00 No
16:08:55 No
19:11:17 No
145:17:08 No
165:12:54 No
145:08:56 No
142:52:47 No
208:30:30 No
165:18:00 No
121:24:45 No
110:35:05 No
25:44:31 No
7:13:31 No
45:02:13 No
25:16:34 No
43:00:22 No
5:28:45 No
9:27:47 No
28:30:43 No
7:24:00 No
3:45:55 No
0:20:28 No
50:02:00 No
0:32:15 No
42:16:53 No
387:29:00 No
2:38:45 No
14:20:08 No
6:13:32 No
5:53:11 No
5:47:15 No
3:20:25 No
170:35:06 No
4:16:18 No
68:20:25 No
42:19:19 No
18:34:36 No
Defect Code Defect Found Actual Repair DG Opreational

Main Alternator Repair Change

Self Starter Repair Change
Head
ExhaustRepair Change
Bellow Repair Change Battery Charger Repair
Change
MOH Done
FIP Repair Change & AVR Card Change
AVR Card Change
Self Repair ChangeRediator Claening
& Battery Charger Repair Change 4
Pole MCB Change
Battery Charger Repair Change
Battery Charger Repair Change
Head Repair Change
Self Repair Change
TOH Done
Head Repair Change
TOH Done
FIP Repair Change
TOH Done
TOH Done
FIP Repair Change
AVM Pad Change & Lag Repair Change
TOP Overhall Done TOH
Head Repair
Mein Alternator Repair And AVR Card Change
Selector switch Change
Wiring Rectified
Feed Pump Change
Head Gasket Change
Wiring Rectified
Mains Contactor Change
Radiator Repair
Self Starter Repair
Feed Pump Change
Harness Wiring Repair
Battery
Self Charger
starter Repair sla crm not working server
repair-beyond
access denide mail sent 10.04.2023
Radiator Repair
Radiator Repair
Radiator Repair
feed pum changed mcb changed
avr card changed
Inlet outlet fuel pipe changed, Canopy door lock
Mains
changed,alternator faulty
Fuel tank Repair
cleaning required and battery charger
changed
Battery charger repaired
mcb changed ,radiator cleaned
mcb changed ,radiator cleaned
main pipe changed
tank clened
dg contactor changed
expension bellow changed
radiator changed
harness wirring stching
self startor repaired
self startor repaired
self startor repaired
Mein Alternator Repair And AVR Card Change
DG Battery Available GCU Available Working Alternator Loading DG Working In Automode Pending Reason
Call Cancellation Reason ASM Remark TS Remarks SLAB penalty Componont

#N/A #N/A > 96 Hrs 1200 Main alternator

#N/A #N/A 36– 48 Hrs 600 Self starter
#N/A #N/A 36– 48 Hrs 600 Cylinder Head
#N/A #N/A > 36 Hrs 600 Battery Charger
#N/A #N/A > 96 Hrs 1200 MOH
#N/A #N/A > 36 Hrs 600 AVR
#N/A #N/A > 36 Hrs 600 AVR
#N/A #N/A > 36 Hrs 600 Battery Charger
#N/A #N/A > 36 Hrs 600 Battery Charger
#N/A #N/A > 36 Hrs 600 Battery Charger
#N/A #N/A > 96 Hrs 1200 Cylinder Head
#N/A #N/A 24- 36 Hrs 500 Self starter
#N/A #N/A 18- 24 Hrs 400 TOH
#N/A #N/A > 96 Hrs 1200 Cylinder Head
#N/A #N/A > 96 Hrs 1200 TOH
#N/A #N/A 48- 96 Hrs 750 FIP / Injector
#N/A #N/A > 96 Hrs 1200 TOH
#N/A #N/A 36–
Up to4818
Hrs 600 TOH
#N/A #N/A Hrs 250 FIP / Injector
#N/A #N/A 6- 24 Hrs 250 AVM
#N/A #N/A 18- 24 Hrs 400 TOH
#N/A #N/A > 96 Hrs 1200 Cylinder Head
#N/A #N/A > 36 Hrs 600 AVR
#N/A #N/A > 96 Hrs 1200 AMF PANEL
#N/A #N/A > 96 Hrs 1200 AMF PANEL
#N/A #N/A > 36 Hrs 600 Feed pump
#N/A #N/A > 36 Hrs 600 others
#N/A #N/A > 96 Hrs 1200 AMF PANEL
#N/A #N/A > 36 Hrs 600 Mains contactor
#N/A #N/A Up
24- to
3618Hrs 500 Radiator repaired
#N/A #N/A Hrs 250 Self starter
#N/A #N/A > 36 Hrs 600 Feed pump
#N/A #N/A 24- 36 Hrs 500 AMF PANEL
#N/A #N/A Up
> 36toHrs
18 600 Battery Charger
#N/A #N/A Hrs
Up to 18 250 Self starter
#N/A #N/A Hrs 250 Radiator repaired
#N/A #N/A 24- 3618
Up to Hrs 500 Radiator repaired
#N/A #N/A Hrs 250 Radiator repaired
#N/A #N/A up to 6 Hrs 200 Feed pump
#N/A #N/A up to 6 Hrs 200 AVR
#N/A #N/A 48- 96 Hrs 750 Main alternator
#N/A #N/A up to 6 Hrs 200 Battery Charger
#N/A #N/A > 36 Hrs 600 Battery Charger
#N/A #N/A > 36 Hrs 600 mcb
#N/A #N/A up to 6 Hrs 200 mcb
#N/A #N/A 6-
Up24toHrs
18 250 others
#N/A #N/A Hrs 250 Fuel tank
#N/A #N/A up to 6 Hrs 200 DG contactor
#N/A #N/A up to 6 Hrs 200 Expansion bellow
#N/A #N/A up to 6 Hrs 200 others
#N/A #N/A >Up36toHrs
18 600 others
#N/A #N/A Hrs 250 Self starter
#N/A #N/A 48- 96 Hrs 750 Self starter
#N/A #N/A 36– 48 Hrs 600 Self starter
#N/A #N/A 6- 24 Hrs 250 AVR
major minor

MAJOR
MAJOR
MAJOR
MINOR
MOH
MINOR
MINOR
MINOR
MINOR
MINOR
MAJOR
MAJOR
TOH
MAJOR
TOH
MAJOR
TOH
TOH
MAJOR
MINOR
TOH
MAJOR
MINOR
MAJOR
MAJOR
MINOR
MINOR
MAJOR
MINOR
MAJOR
MAJOR
MINOR
MAJOR
MINOR
MAJOR
MAJOR
MAJOR
MAJOR
MINOR
MINOR
MAJOR
MINOR
MINOR
MINOR
MINOR
MINOR
MAJOR
MINOR
MINOR
MINOR
MINOR
MAJOR
MAJOR
MAJOR
MINOR
Region Circle OfficeName No Yes Grand Total No
North UPE EXCELLENT ENGINEERING 20 10 30 67%
North UPE HI TECH Communication 0 7 7 0%
North UPE Mitra Construction 16 22 38 42%
North UPE GENTEK SOLUTIONS 18 14 32 56%
North UPE POWERHF INDIA PVT LTD-Uttar Pradesh 1 15 16 6%
 Yes Penalty
33% 14750
100% 0
58% 6050
44% 11300
94% 250