YOUR CALL

Distance Learning for the AMEP

CSWE lll
Teacher Resources
A new life
Learning English
Education
Housing
Money
Health
Law
Transport
Work
Environment
Leisure
Community
Your Call
Distance Learning for the AMEP
Teacher Resources CSWE II Themes/Books 1, 2, 3, 4, 5, 6, 7 8, 9, 10, 11, 12

© Commonwealth of Australia 2012

This work is copyright. You may download, display, print and reproduce this material in unaltered
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organisation. Apart from any use as permitted under the Copyright Act 1968, all other rights are
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Acknowledgements
Produced by the AMEP Flexible Learning Network (AFLN).
The AFLN is a consortium of the following organisations: AMES, Navitas English, Charles Darwin
University, Deakin Prime and the Australian Broadcasting Corporation.
The AFLN delivers AMEP distance/e-learning services on behalf of the Department of Immigration
and Citizenship. The AMEP is a Commonwealth Government program. For more information about
the AMEP, visit http://www.immi.gov.au/living-in-australia/help-with-english/amep.
Your Call CSWE III – Teacher Resources

Welcome to Your Call

Overview
Your Call is a Teacher-Assisted Distance Learning course for the AMEP. Your Call is e-learning based,
with print and DVD based materials for those AMEP learners without access to the internet, or who
are not computer literate. Both modes of delivery are facilitated by a Distance Learning Teacher.
Your Call is
• based on identified themes and issues relating to settlement in Australia
• aligned to the CSWE curriculum framework at Levels I, II and III
• integrated with Settling In, the AMEP settlement course
• based on the Your Call Distance Learning Syllabus
• underpinned by adult learning principles.

Curriculum
Your Call is designed for students to develop the skills to obtain Certificate l, II and III in Spoken and
Written English (CSWE).

The introduction to the CSWE framework provides details about the modules and learning
outcomes, an overview of each certificate, assessment, institutional planning, language learning and
syllabus design. The Distance Learning Manager will ensure a copy is available for teachers.

Syllabus
The Your Call syllabus is available separately on the Your Call Teacher Resources page on the AMEP
Portal. It includes details of the Settlement themes that support this course.

Content
Content Maps providing details of units and topics, language focus, settlement focus and learning
outcomes are available on pages 4 to 15 of this booklet.

Assessment
Students need to have an informed understanding of the CSWE requirements. The Distance Learning
Manager can advise on resources available to assist with this.

Preparation for assessment

Teacher feedback on activities from the unit and the Sendback practice tasks will give students
understanding of their performance of learning outcome criteria. Students can submit their first
draft to the teacher for any additions or corrections. They re-write and submit their finished version
for marking. Teachers and students then discuss and determine readiness for assessment of learning
outcomes.

Assessment processes
Reading and writing assessment tasks are sent to the student after feedback and discussion of
practice tasks.
Assessment for spoken and listening learning outcomes will be done over the phone, either in the
phone lesson relating to the Sendback if the student is ready or after feedback and further practice.

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Your Call CSWE III – Teacher Resources

Assessment tasks
Assessment tasks are not provided with Your Call. Teachers can access appropriate tasks from the
AMEP Assessment Task Bank http://www.neas.org.au/amep/atb.php and from college resources.
The Distance Learning Manager will provide a username and password.

Using the Your Call materials

Key Information
The materials are packaged into 11 parts at CSWE I level and 12 parts at CSWE II and III levels. Each
part is based on a settlement theme consisting of a number of units and topics. The themes match
the Settlement course and include additional settlement-oriented themes of interest and relevance
to AMEP learners. In the Traditional mode each of these parts is produced as a book.

Core Instructions
The Help and FAQ section of the Portal provide information on how to use Your Call. The Distance
Learning Manager can arrange further support and guidance on how to use the Online and
Traditional materials.

Bilingual Support
Multilingual support is available for Your Call Preliminary and Settling In. The Distance Learning
Manager can advise teachers of any multilingual resources and support relevant to Your Call Levels 1
to 3.

Your Call Online

Your Call online offers:
• Flexibility in time and location
• Visual appeal - all resources i.e. texts, transcripts, answers, video and sound files, for an activity
are on the one screen and in colour
• IT skill development - navigate, type, drag, scroll, Skype and email
• Interactivity
o immediate feedback in self-correcting activities
o the onscreen media bar to pause, replay and listen for detail and pronunciation
elements
o easy repetition of activities for additional practice
• An environmentally friendly learning mode–no paper, folders or postage costs

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Your Call CSWE III – Teacher Resources

Preparing for online delivery

• Ensure the student’s computer meets requirements outlined on the portal
http://amepdl.net.au/Footer/SystemRequirements)
o A basic computer that can run one of the many popular browsers and has a ‘standard’
set of plug-ins (e.g. Adobe Acrobat)
o Internet connection
o A printer
• Ensure students can navigate YOUR CALL and understand the following terms
o top, bottom, right, left, middle, centre
o click, scroll, drag and drop, drag to order, left click, right click, maximise, minimise
o mouse, cursor, arrow; box, button
o log-on, log-off; user-name, password
o unit, topic, activity, check, try again
o pop-ups, script, play, pause, stop, volume, full screen, close, save
• Guidance on navigation is available from the Help tab.
• Check regularly where they need help.
• Ask what was easy and what was difficult? What do they need to do better or differently?

Extension activities
Language and Learning tips, Did you know?, Language, Grammar and Pronunciation boxes
Discuss content and usage.
Q and A Practise with controlled and free examples.
Written texts Discuss content, new understandings, related personal experiences, comparisons
with home countries and applications. Practise pronunciation of key words. Discuss text types.
Listening texts Discuss main ideas, settings and characters. Highlight and practise spoken
language. Role play. Practise language features, pronunciation, stress, linking, intonation and
pausing.
CSWE Learning Outcomes Discuss what makes a good casual conversation, report, narrative,
cover letter etc and the CSWE assessment criteria.
Grammar Check competence through controlled and free practice and elicit personal examples.
Vocabulary Practise synonyms, antonyms, collocations, prefixes and suffixes. Discuss usage and
parts of speech.
Send additional work to address learning gaps, skill development and to practise for assessment.
Refer students to other online sites to practise English or research more about a topic.

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 Your Call CSWE III – Teacher Resources
CSWE III Theme 1 A new life
Language focus
Unit 1 The culture
Topic 1 Casual conversations –
Meeting people opening, changing the topic,
feedback, clarifying, closing
Question tags – forming and
answering
Pronunciation - intonation
of question tags
Topic 2 Agreeing and disagreeing
Settling in Making suggestions – Why
don’t you…, You should…,
You could…, How about…,
Indirect (reported) speech
Unit 2 The country
Topic 1 Report writing
Places Topic sentences
Referencing
Passive forms- present
tense
Noun groups
Topic 2 The language of reports
People Dependent clauses
Written and spoken
language in reports and
presentations
Topic 3 Pronunciation: syllable
Icons stress
Unit 3 The government
Topic 1 Relative clauses – who,
Levels of government which, that, when, where
Topic 2 Ellipsis
Community services Imperative verbs
Word groups
Phrasal verbs
© Commonwealth of Australia 2012
Settlement focus
A neighbourhood party
Life in Australia
Adjusting to a new culture
Stages of culture shock
Australian states and
territories
Well-known places
Australian people
Cultural identity
Australian people
The national anthem
Australian flags
The Australian Coat of Arms
Australian icons
Anzac Day
Elections
Levels of government in
Australia
Council clean-ups
Protocols and procedures
Rules and regulations
CSWE III Outcomes
B1 Demonstrate
understanding of a casual
conversation with
topic changes
B2 Participate in a casual
conversation with topic
changes
M1 Prepare to write a
report
M2 Write a report
H1 Demonstrate
understanding of a complex
written
information text
H2 Demonstrate
understanding of complex
written instructions
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 Your Call CSWE III – Teacher Resources

CSWE III Theme 2 Learning English

Language focus Settlement focus CSWE III outcomes

Unit 1 Goals
Topic 1 Short- and long-term goals A1 Negotiate and develop a
Personal goals Progress and achievements learning/training plan
Steps and barriers
Topic 2 Parts of speech Employability skills and
Employability skills Present perfect continuous learning English
Unit 2 Learning
Topic 1 Gerunds Learning strategies A2 Contribute to the formal
Learning styles and Learning styles learning environment
strategies A3 Demonstrate capacity for
Topic 2 Conjunctions Autobiography independent learning
Learning by distance Sequencing events Learning English by distance
Time expressions Goal setting
Unit 3 Communication
Topic 1 Used to Changes in communication C1 Demonstrate
Ways of Colloquial expressions Ways of communicating understanding of a complex
communicating spoken
Formal emails
exchange
Formal phone language
C2 Negotiate a complex
Topic 2 Stages of a complex Community services
spoken exchange
Speaking skills exchange Effective communication
Negotiations Body language
Modal verbs – could, can,
might, should, would, must,
ought to
Making polite requests
Acknowledging viewpoints,
being assertive, using
softeners
Stressed words in a
sentence
First conditional
Word order in questions
Topic 3 Polite language– indirect Ineffective communication
Communication questions, question tags,
breakdown assertive language
Second conditional
Review of first and second
conditional

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 Your Call CSWE III – Teacher Resources

CSWE III Theme 3 Education

Language focus Settlement focus CSWE III Outcomes

Unit 1 Schooling
Topic 1 Report structure Starting school C1 Demonstrate
The school system Punctuation – capitals, The Australian school system understanding of a complex
commas, semi-colons, full spoken
School subjects
stops, hyphens exchange
School advertisements
C2 Negotiate a complex
spoken exchange
Topic 2 The passive –full form, short School newsletters
M1 Prepare to write a
Parent involvement form School reports - progress and report
Third conditional achievements
M2 Write a report
Parent teacher interview
Topic 3 Verb tenses compared – School notes
Extra-curricular present, present perfect, After school activities
activities past, future
School annual reports
Paragraphs
Advertisements
Unit 2 Pathways
Topic 1 Synonyms Pathways to employment H1 Demonstrate
Pre-employment Course flyers courses understanding of a complex
courses Course information written
Form filling
information text
Topic 2 Acronyms A telephone enquiry
H2 Demonstrate
TAFE and community Imperatives The TAFE system
understanding of complex
courses Community colleges - written Instructions
brochures
L2 Complete a complex
Topic 3 Note-taking skills Study skills formatted text
Study skills Word-attack skills
Reading strategies –
skimming, scanning
Unit 3 Challenges
Topic 1 Personal viewpoints Technology in education F1 Demonstrate
Technology Supporting viewpoints Technology and learning understanding of a spoken
discussion
Keeping discussions going
F2 Participate in a discussion
Linking words
Attitudinal words
Topic 2 Linking ideas Quotable quotes
Lifelong learning Supporting arguments Lifelong learning
Persuasive vocabulary
Cause and effect
Writing arguments and
expositions

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 Your Call CSWE III – Teacher Resources
CSWE III Theme 4 Housing
Language focus
Unit 1 Finding accommodation
Topic 1 Advertisements
The housing market Contractions with auxiliary
verbs
Topic 2 Giving reasons
Renting or buying Agreeing and disagreeing
Topic 3 Spoken instructions
Moving in Application forms
Describing problems
Unit 2 Becoming a tenant
Topic 1 Conditional clauses
Rights and Giving advice
responsibilities
Pausing and intonation
Topic 2 Termination letter
Moving out Formal and informal written
language
Complex written
instructions
Expressing regret
Unit 3 Dealing with problems
Topic 1 Phoning the agent
Maintenance Negotiating
Topic 2 Polite requests
Neighbours Notes to neighbours
Letters of complaint
© Commonwealth of Australia 2012
Settlement focus CSWE III Outcomes
Types of housing F1 Demonstrate
Buying property understanding of a spoken
discussion
The Australian Dream
F2 Participate in a discussion
Reasons for renting or buying
J2 Interpret an
advertisement
The renting process
The Condition report
Rights and responsibilities of H1 Demonstrate
tenants and landlords understanding of a complex
Problems between tenants written information text
and landlords H2 Demonstrate
understanding of complex
Advice for tenants and
written instructions
landlords
Repairs and maintenance
Process for ending a tenancy
agreement
Bonds
Household problems C1 Demonstrate
Urgent and non-urgent understanding of a complex
repairs spoken exchange
C2 Negotiate a complex
Tradespeople
spoken exchange
Strata schemes and by-laws
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 Your Call CSWE III – Teacher Resources

CSWE III Theme 5 Money

Language focus Settlement focus CSWE III Outcomes

Unit 1 Banking
Topic 1 Modal verbs Buying a washing machine G1 Demonstrate
Bank accounts Linking words in speech Financial institutions understanding of complex
instructions in a spoken
Banking accounts
exchange
Topic 2 Definite and indefinite Buying household goods
H1 Demonstrate
Bank services articles Credit and debit cards understanding of a complex
Recorded instructions Making an enquiry written information text
Giving feedback Overseas money transfers
Passive forms
Unit 2 Managing money
Topic 1 Meaning from context Household budgeting H1 Demonstrate
Budgeting understanding of a complex
written information text
Topic 2 Collocations Types of loans
J1 Critically read an opinion
Loans Financial problems text
Unit 3 Consumer affairs
Topic 1 Adverbial clauses Guarantees and warranties C1 Demonstrate
Consumer rights Returning goods understanding of a complex
spoken exchange
Topic 2 Expressing dissatisfaction Making a complaint
C2 Negotiate a complex
Complaints Emails spoken exchange
L1 Write a formal
letter/email

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 Your Call CSWE III – Teacher Resources

CSWE III Theme 6 Health

Language focus Settlement focus CSWE III Outcomes

Unit 1 The health system
Topic 1 Information texts Getting medical help H1 Demonstrate
General services Seeing a doctor understanding of a complex
written information text
Healthcare in Australia
L2 Complete a complex
Medicare formatted text
Topic 2 Comparative forms Community health services
Other services Changing syllable stress Medical specialists
Complementary therapies
Topic 3 Stages of an emergency call Emergency calls
Emergencies Review of tenses
Unit 2 Health matters
Topic 1 Expressing concern, giving Describing symptoms C2 Negotiate a complex
Symptoms and advice General health issues spoken exchange
illnesses G1 Demonstrate
understanding of complex
Topic 2 Stages of a consultation Making a specialist
instructions in a spoken
Consultations Clarifying meaning appointment
exchange
Topic 3 Advances in treatment G2 Give complex
Treatments General Practitioners instructions in a spoken
exchange
First Aid
Unit 3 Healthy living
Topic 1 Asking questions Choices and guidelines B1 Demonstrate
Healthy eating Fats understanding of a casual
conversation with topic
Food labels
changes
Topic 2 Smoking B2 Participate in a casual
Healthy body Exercise conversation with topic
Topic 3 Past habits – used to Wellbeing changes
K1 Demonstrate
Healthy mind Relaxation
understanding of a
Depression biography/autobiography
K2 Demonstrate
understanding of a narrative

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 Your Call CSWE III – Teacher Resources

CSWE III Theme 7 Law

Language focus Settlement focus CSWE III Outcomes

Unit 1 The law in Australia
Topic 1 Graphs Breaking the law H1 Demonstrate
Law and order Types of law understanding of a complex
written information text
Legal aid
I1 Locate news and current
Topic 2 Idioms The Australian legal system
affairs articles in media
The courts Family law publications
Jury duty I2 Demonstrate
The Lindy Chamberlain case understanding of a news
article
I3 Interpret visual texts
Unit 2 The law in my neighbourhood
Topic 1 Questions and checking The police in Australia C1 Demonstrate
The police understanding Personal safety understanding of a complex
Past tenses spoken exchange
Crime Stoppers
C2 Negotiate a complex
Reporting a crime spoken exchange
Topic 2 Talking to a neighbour Making a complaint H2 Demonstrate
Neighbourhood Negotiation strategies Noise problems understanding of complex
disputes written instructions
Dealing with neighbours
Unit 3 Legal documents
Topic 1 Contracts Modal verbs Mobile phone contracts H2 Demonstrate
Formal emails Problems with contracts understanding of complex
written instructions
Breaking a contract
L1 Write a formal
Topic 2 Imperative forms Justices of the Peace
letter/email
Other legal documents Statutory declarations
Wills
Legal services
Power of Attorney
Changing your name

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 Your Call CSWE III – Teacher Resources

CSWE III Theme 8 Transport

Language focus Settlement focus CSWE III Outcomes

Unit 1 On the road
Topic 1 Imperative forms Getting a licence H1 Demonstrate
Driving Road signs understanding of a complex
written information text
Using the road
H2 Demonstrate
Road rules
understanding of complex
Stress-free driving written instructions
Motorists associations
Child restraints
Safe cycling
Topic 2 The adverb even What to do after a crash
Accidents The simple past tense and Reporting an accident
the past continuous tense Road conditions
Police statements
Cyclists and motorists
Unit 2 Buying a car
Topic 1 Expressing viewpoints and Buying cars F1 Demonstrate
Buying a new car giving supporting evidence Car advertisements understanding of a spoken
or reasons discussion
CTP insurance
Attitudinal lexis F2 Participate in a discussion
Buying a new car H1 Demonstrate
Asking questions
understanding of a complex
Topic 2 Giving advice Car parts written information text
Buying a used car Making enquiries Buying a used car J2 Interpret an
Negotiating the price Private sales advertisement
Topic 3 Making enquiries Insurance policies
Car insurance Accidents
Payment
Phoning about an insurance
claim
Unit 3 Transport issues
Topic 1 Giving opinions Public or private transport F1 Demonstrate
Public and private Giving reasons Fines and penalties understanding of a spoken
transport discussion
Indefinite pronouns Parking fines
F2 Participate in a discussion
Linking words I1 Locate news and current
Comparative and affairs articles in media
superlative adjectives publications
Colloquial expressions - I2 Demonstrate
intensifiers understanding of a news
Topic 2 Quotes and sources Fuel prices article
Transport in the news Noun groups Car-free cities P1Prepare to write a
discussion
News headlines Greener motoring
P2 Write a discussion
Language of discussion
Conjunctions

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 Your Call CSWE III – Teacher Resources

CSWE III Theme 9 Work

Language focus Settlement focus CSWE III Outcomes

Unit 1 Worksearch
Topic 1 Resume writing Getting a job L2 Complete a complex
Preparing for work Skills A migrant story formatted text
Professional experience – Strategies for finding work Q1 Write a resume
responsibilities and key Pathways to work Q2 Write a covering letter
achievements
Job applications
Resumes
Topic 2 Job advertisements The labour market
Looking for work Job search methods
Networking
Cold calling
Topic 3 Complex job advertisements Application forms
Applying for a job The language of cover Cover letters
letters A job offer
Unit 2 The interview
Topic 1 Predicting questions The job interview D1 Demonstrate
Interview preparation Describing duties Interview tips understanding of an
interview
Giving workplace examples Personal appearance
D2 Participate in an
Pronunciation - verbs The group interview interview
ending in ed Workplace scenarios
Topic 2 Introducing yourself Stages of a job interview
Interview skills Asking and answering Introductions
questions Common interview questions
Describing skills Tricky questions
Clarification Interview feedback
The conclusion
Unit 3 In the workplace
Topic 1 introductions Workplace culture G1 Demonstrate
Starting work Listening to Instructions First day at work understanding of complex
instructions in a spoken
Giving instructions Workplace induction
exchange
Performance feedback G2 Give complex
Topic 2 Incident report form Workplace safety instructions in a spoken
Work health and Safety signs exchange
safety Reporting hazards
Dealing with hazards
Safe lifting
Topic 3 Questions about work Rights and protections
Rights and A pay enquiry
responsibilities Workplace discrimination

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 Your Call CSWE III – Teacher Resources

CSWE III Theme 10 Environment

Language focus Settlement focus CSWE III Outcomes

Unit 1 Environmental issues
Topic 1 News headlines and leads Weather events J1 Critically read an opinion
Extreme weather An exposition text Natural disasters in Australia text
Persuasive language Bushfire preparation P1Prepare to write a
discussion
Linking words A bushfire report
P2 Write a discussion
Bushfire options
Topic 2 A discussion text Changing climate patterns
Climate change Topic sentences Climate change issues
Paragraphs Climate change debate
Nominalisation
Reference
Topic 3 Pollution Cause and effect Types of pollution
Opinions Our dependence on cars
A discussion text
Complex sentences
Linking words
Pronunciation - unstressed
syllables
Unit 2 Conservation
Topic 1 A biography Deforestation K1 Demonstrate
Global challenges A narrative Threatened species understanding of a
biography/autobiography
Adjectives Endangered animals
K2 Demonstrate
Jane Goodall understanding of a narrative
Topic 2 A narrative Environmental issues in N1 Prepare to write a
National challenges Past tenses Australia narrative
Drought N2 Write a narrative
Descriptive words - adverbs,
G1 Demonstrate
adjectives, similes and
understanding of complex
metaphors
instructions in a spoken
Topic 3 Spoken advice Water conservation exchange
Local challenges Writing instructions Saving energy G2 Give complex
Worm farming instructions in a spoken
exchange
H2 Demonstrate
understanding of complex
written instructions

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 Your Call CSWE III – Teacher Resources
CSWE III Theme 11 Leisure
Language focus
Unit 1 Lifestyle
Topic 1 A casual conversation
Work life balance Topic changes
Informal language
Conversation strategies -
feedback, clarification,
follow-up questions
Topic 2 Conversation strategies -
Eating out feedback, longer turns
Topic 3 Compound words
Entertainment Phone bookings
Unit 2 Holidays
Topic 1 Gerunds
Holiday choices Accommodation enquiries
Topic 2 Destinations Talking about holidays
The past tense and the past
perfect tense
Persuasive language
Topic 3 Spoken transactions
Planning and booking Future tenses
holidays A holiday complaint
© Commonwealth of Australia 2012
Settlement focus CSWE III Outcomes
Working hours B1 Demonstrate
Relaxation understanding of a casual
conversation with topic
Fishing
changes
B2 Participate in a casual
conversation with topic
changes
Cafes and restaurants
Meals with friends
Entertainment preferences
Local activities
Agricultural shows
Special events
Holiday preferences J1 Critically read an opinion
Camping text
J2 Interpret an
Places to stay
advertisement
Holiday advertisements C1 Demonstrate
Accommodation enquiries understanding of a complex
Tourist destinations spoken exchange
C2 Negotiate a complex
Holiday destinations
spoken exchange
Holiday advertisements
Holiday preparation
A holiday booking
An accommodation problem
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 Your Call CSWE III – Teacher Resources

CSWE III Theme 12 Community

Language focus Settlement focus CSWE III Outcomes

Unit 1 Community participation
Topic 1 An exposition Local volunteers B1 Demonstrate
Volunteering Linking words Voluntary work understanding of a casual
conversation with topic
Attitudinal language Getting involved
B2 Participate in a casual
Parent volunteers
conversation with topic
Volunteering benefits changes
Topic 2 An exposition Fundraising O1 Prepare to write an
Special events Modifying adverbs Fundraising benefits exposition
Refugee volunteers O2 Write an exposition
Supporting a cause
Fun runs
Refugee Week
Seniors Week
Unit 2 Community organisations
Topic 1 Prepositions Community organisations I1 Locate news and current
Services Reflexive pronouns Rural fire services affairs articles in media
publications
A news article Community services
I2 Demonstrate
Graphs Local council services
understanding of a news
Topic 2 A narrative Clubs in Australia article
Clubs Talking about clubs and Surf-lifesaving I3 Interpret visual texts
associations Ethnic associations N1 prepare to write a
A discussion text Clubs and associations narrative
Complex and compound N2 Write a narrative
Licensed clubs
sentences P1 Prepare to write a
discussion
Topic 3 A narrative Joining groups
P2 Write a discussion
Interest groups Colloquial expressions Playgroups
Informal emails A dance group
Hobbies

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