PERSONAL and CONFIDENTIAL

Offer of Employment
 
11/03/2021
Janine Kate Escollante Bacoy
Brgy. 83-C Taguictik San Jose
 
Janine Kate   ,
We are pleased to confirm the terms of your employment with Cyber City Teleservices
(Phils.) Inc.   , an iQor company (together with its various affiliates, "iQor").
Project Title:          Fingerhut
Effective Date:      11/04/2021
Title:                      Trainee
Location:              Davao (PHDS01)  , or as required
Salary/Wage:        60   PHP      
Term: Your project-based employment shall commence on 11/04/2021   up
to 02/02/2022   or until the actual project completion, as determined by the Company, of
the project (or phase of the project) for which you are hired and/or otherwise pre-
terminated by the client. As a project employee, your employment is co-terminus with
the duration of the project (or phase of the project) for which you are hired, upon the
completion of which or upon termination date as stipulated in this contract, your
employment will automatically cease without any need for verbal or written notice. As
such, you expressly agree that no notice is required to be given of the termination of the
contract as soon as the project or phase thereof for which you are hired is completed.
Compliance with Requirements: Initial Project Engagement requirements must be
complied with prior to the commencement period. In case however,  the compliance was
made after such period, the employment term shall be appropriately adjusted to reflect
the correct date of commencement.
Pre-Employment Training:  This project requires a specialized training, which is

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necessary for the completion of the project. In this regard, your engagement as a project
employee shall be dependent on satisfactory completion of the Training to be provided
by the Company. Unsatisfactory results may cause the pre-termination of this
agreement.
Specific Contract for Work: The duties of the employee and description of scope of work
are reflected below:
1. Perform the work in accordance with this Contract;
2. Perform the work to a standard acceptable to the Company and to its client’s
satisfaction;
3. Complete all documentation required by the Company;
4. Comply with all relevant laws in the performance of the Contract;
5. Not do, or be a party to the doing, of any act, matter or thing whereby the goodwill,
commercial reputation and overall public image of the Company or any of its
affiliate or its parent company may be prejudicially affected;
6. Comply with and abide by all security rules and regulations, and policies of the
Company as well as those which may hereafter be issued;
7. Provide uninterrupted, efficient and competent work to the Company; and
8. Work full time and in accordance with a work schedule determined by the
Company and to render extra work on any day as may be properly determined by
business needs.

Flexible Work Hours: During your project training, you will be required to render a 40-
hour work.
Upon successful completion of the training, you may be accorded with a “flexible” work
arrangement. Nonetheless, you shall still be required to render 40 hours of work per
week, or more, especially during the project’s “peak” volume period. On the other hand,
your weekly work hours may be reduced to as low as 20 hours depending on the needs
of the project.
Work schedules may be changed daily, for which you will be properly notified
reasonably prior to any necessary changes.
During the project’s “peak” volume period, you can expect to work overtime up to 12
hours per day. All overtime will be compensated in accordance with the rate prescribed
by law.
During the project’s “peak” volume period, you may be required to choose between a 1-
hour non-paid lunch and a fully paid 30-minute lunch. This will be announced real-time
as may be needed by the project. The election of the option shall be voluntary on your
part.
Further, during the project’s “peak” volume period, you may also be required to work on

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your rest days. The announcement shall be made prior to your scheduled day off as
may be needed by the project.  Conformity to the directive shall also be voluntary.
Meaning you may choose to decline the directive to work on your day off. All work
performed during your day off will likewise be compensated in accordance with the rate
prescribed by the Labor Code.
Compensation & Payment: The employee will be paid compensation only for time and
expenses that have been approved in writing by the Company. Payment will be made to
employee’s designated bank account every 8th and 23rd of the month. Other payment
schemes can be considered by the Company upon request of the employee.
Non-Taxable Allowance (NTA):
Rice Allowance:         13.33   PHP      (paid up to 75 hrs per cut-off)
Clothing Allowance:  3.33   PHP      (paid up to 75 hrs per cut-off)
Laundry Allowance:  2   PHP      (paid up to 75 hrs per cut-off)
Meal Allowance:        6.34   PHP      (paid up to 75 hrs per cut-off)
You agree and understand that the above De Minimis Benefits granted by the Company
are contingent on the location/site where you may be assigned by the Company. You
also acknowledge and accept that such benefits are subject to change and hereby
undertake to abide by the Company policy on De Minimis Benefits in the event of
location transfer.
The above amount included in the list of the De Minimis Benefits given by the Company
and within the per benefit threshold or limit as provided by law shall not form part of the
PhP90,000.00 (or the amount that may be provided under a subsequent law) ceiling of
the 13th month pay, bonuses and other benefits that are excluded from gross income
for taxation purposes. On the other hand, any amount of De Minimis Benefits provided
by the Company in excess of the threshold or limit provided by law should be included
as part of the PhP90,000.00 ceiling.
Thus, you agree and acknowledge that any amount in excess of the PhP90,000.00
ceiling shall be subject to the applicable withholding tax.
Taxes, Government Contributions, Authority to Deduct: All payments made to the
employee by the Company will be subject to withholding tax as required by Philippine
Law.
Night Shift Differential: Employee shall be entitled to night shift pay equivalent to 10% of
his/her regular hourly rate for work rendered between 10:00pm PH to 6:00am PH the
following day.  
Transfer and Reassignment: During your employment, the Company may reassign you

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to any of the project’s program, or location for any period of time but within the project
duration to meet project contingencies.
You may be eligible for a variable incentive plan, under which you could earn
performance compensation. These payments are contingent on your being employed
with iQor at the time they are made.
Payments Other Than Base Salary: You agree that any bonus, benefit or other payment
given by the Company to you in excess of what is specified as Base Salary shall not be
considered salary that you are contractually entitled to, but will be considered a gratuity
that the Company reserves the right to discontinue or revise at any time. You also
understand that any payments provided by the Company above and beyond Base
Salary shall not be considered an established practice or precedent.
Legal Relationship: The Legal Relationship renders the Work to Company as a Project
Employee. As a Project Employee, the employee shall not be entitled to the privileges
and fringe benefits granted to the Company’s regular employees, except those which
may be provided by law or by this Contract.
Other Engagements: You cannot accept engagements/employment from other parties,
directly or indirectly, part time or full-time so long as this Contract is in effect. Likewise,
you shall not engage in or have share or ownership in a business or occupation which
may render yourself a competitor of the Company nor act or enter into any transaction
which may, in any manner, directly or indirectly, compete or help any person compete
with the Company.
Confidential Information: It is a condition of this Contract that:
1. You must not disclose, publish or communicate or permit the disclosure,
publication of Confidential information to any person or corporation other than to
authorized persons on a need to know basis in the course of performing the Work;
2. Any Confidential Information or other information (including any statement,
Contract, specification, design, layout, drawing, report, invention or other
intellectual property or information relating to the Company or any of its clients)
produced by you in performing the work is the property of the Company;
3. You will execute all documents and do all acts and things necessary in order to
vest in the Company or any of its affiliates or its parent company, all rights relating
to the matters dealt with in sub-clause (b); and
4. You will handle all official documents of the Company or any of its affiliates, its
parent company including their respective clients, with utmost care and keep any
information relating to the processes or operations of the Company, which you
may have acquired in the course of your employment, confidential at all times.

Data Privacy: You permit and authorize the Company, its subsidiaries and authorized
third parties engaged in data storage and processing, to retain as long as necessary,

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within and outside of the Philippines, your personal information that was legitimately
acquired by the Company, as an incident to your employment for the fulfillment of the
purposes for which the data was obtained, in accordance with the reasonable practice
and laws applicable, specifically in compliance with the requirements of Republic Act
10173, otherwise known as Data Privacy Act 2012.
You agree to execute Data Privacy Consent form, as may be required by the Company,
in relation to your employment with the Company.
Non-Solicitation: You agree that, within one year from the expiration of this Contract or
from the termination of your services, you shall not as principal or for any person or
entity, directly or indirectly, induce, solicit or entice or attempt to induce, to solicit or
entice from the Company or from any of its affiliates or its parent company any director,
manager, officer, employee, servant or employee of the Company or any of its affiliates
or parent company. This restriction shall not be deemed to apply to advertisements in
newspapers or trade publications addressed to the general public so long as any offer
arising from these limited solicitations are without wilfulness.
Indemnity: During the term of this Contract, you will be responsible and accountable for
any loss of, or damage to, any material, tools, equipment, etc., issued to you in the
course of your employment. The amounts of all claims, damages, costs and expenses
which may be paid, suffered or incurred by the Company in respect of any such loss or
damage must be made good at your expense or deducted by the Company from any
money due to or becoming due to you.
Liability: You expressly agree and authorize the Company to recover any such
overpayments, monies, debts and damages via deductions from your monthly salary or
final pay. You also agree that the right of the Company shall remain in force after the
termination of your services with the Company. This is without prejudice to any other
legal actions that may be filed by the Company.
Termination and Preventive Suspension: The Company may terminate your
employment for just causes, such as but not limited to failure to comply with the rules
and regulations of the company, poor performance, and willful breach of this contract.
On the other hand, in circumstances where it is reasonable or necessary to protect the
property, interest, and goodwill of the company, and health and safety of its employees,
the Company may suspend you from the performance of any duties and/or exclude you
from any premises of the Company.  Furthermore, your employment and the
continuation thereof is contingent upon the following: a) periodic performance review
where you should get a rating of not less than satisfactory, particularly during Call
Monitoring and Recording; b) your full and faithful performance with a high standard of
honesty diligence, courtesy, safety skill, obedience and trustworthiness, of all duties and
responsibilities normally associated to your position and those that will be assigned to
you by the Company from time to time; and c) your full and faithful compliance with the

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Agreement and the Company’s Code of Conduct/Employee Handbook.
Background Check and Medical Test: By signing below, and/or attaching your electronic
signature accepting the terms of this letter, you agree that we may procure (i) medical
test and (ii) a drug test and/or (iii) a report of your criminal history up to and including the
last ten (10) years of activity, both where applicable and not prohibited by law.  You also
agree that your employment is contingent on your Medical and background check
history (education, employment and criminal) not containing any records and results that
would delay or disqualify you for employment based on either our policy or the policy of
one or more of our clients for which you will be providing services.  Moreover, you
confirm that there is no litigation/conviction against you before any Court of Law which
involves any criminal offense or offenses involving moral turpitude.
Conduct and Attendance: If you have absented yourself from work for three or more
consecutive days (without leave or reasonable excuse) and failed to inform the project
supervisor, prior or during your absence, you shall be deemed to have terminated this
engagement. In such an eventuality, the Company reserves the right to recover from
you, all expenses incurred with regard to any training and development, special
education, upskilling or on the job training imparted by the Company or damages
suffered by the Company due to loss of billing, the amount to be determined by the
Company. The damages shall be automatically deducted from your unpaid salaries and
benefits, if any. In case your unpaid salaries and benefits are inadequate to cover the
Damages, you should be liable for such deficiency and you agree that the Company
shall not process your Exit Clearance until such deficiencies are paid in full.
Breach of Agreement: You will be required to apply and maintain the highest standards
of personal conduct and integrity and keep yourself informed and comply with all
Company policies and procedures. Any violation of the above mentioned or any other
Company procedures and policies would attract action as per Company’s disciplinary
policy in force, including and up to termination. All terms and conditions will be governed
by the Company’s policies as stated from time to time and the Company may in its sole
discretion as it deems fit revoke or change such policies. The Company reserves the
right to take legal and other actions against you for violating any of the provisions of this
contract.
Information Security: You acknowledge that you are aware of the Company’s policy
prohibiting its employees from carrying or bringing mobile phones, miniature computers,
universal storage devices and any all other instruments or devices which are capable of
storing and/or transmitting data into the production area. You warrant that you shall not
carry or bring such instrument and devices into the production are of the Company and
any such instruments or devices shall be deposited at your personal locker prior to the
commencement of your working hours. Any violation of this provision shall attract action
as per Company’s disciplinary policy in force, including up to termination.

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Collaterals: In case of disengagement from the project either voluntary or involuntary,
you will be required to immediately return to the Company, all assets and property
(including any leased assets) of the Company including laptops, computers and its
peripherals, documents, files, books, papers, training material and memos whether in
hard of soft copy which is in your possession or custody. Failure to do so even after
notice, shall be dealt with accordingly.
Assistance in Litigation: You shall upon reasonable notice, furnish such information and
proper assistance to the Company as it may reasonably require in connection with any
litigation in which it is, or may become, a party either during or after your employment.
Governing Law: Your employment shall be governed by and interpreted in accordance
with the laws of the Philippines.
Dealing Rules and Code of Conduct and Staff Regulations: It is a condition of your
project employment that you comply with the Company Handbook, Policies and Code of
Conduct.
The terms of this offer shall be kept strictly confidential. You shall execute all the other
documents as may be required to give effect to this offer.
If you have questions about your offer, please email ralphian.gallegos@iqor.com   .
Should you choose to accept the conditions set forth in this offer, please indicate your
signature in the space provided below.
 
 
Sincerely,
Ralph Ian Sorrosa Gallegos
 
With my Conformity:   Janine Kate Escollante Bacoy

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