PERSONAL and CONFIDENTIAL

Offer of Employment

Sep 10, 2022

Grace Felizarta

Boulevard Trading St.John Purok 12 Bucana Davao City

Davao City, Davao del Sur
8000

Grace ,

We are pleased to confirm the terms of your employment with Cyber City Teleservices (Phils.) Inc. , an iQor company (together with its various affiliates, "iQor").

Project Title: ESS Potpourri

Effective Date: Sep 12, 2022

Title: Trainee

Location: Davao , or as required

Salary/Wage: 70.00 PHP Hourly

Term:Your project­based employment shall commence on Sep 12, 2022 up to Dec 11, 2022 or until the actual project completion, as determined by the Company, of
the project (or phase of the project) for which you are hired and/or otherwise pre­terminated by the client. As a project employee, your employment is co­terminus with
the duration of the project (or phase of the project) for which you are hired, upon the completion of which or upon termination date as stipulated in this contract, your
employment will automatically cease without any need for verbal or written notice. As such, you expressly agree that no notice is required to be given of the termination
of the contract as soon as the project or phase thereof for which you are hired is completed.

Compliance with Requirements: Initial Project Engagement requirements must be complied with prior to the commencement period. In case however, the
compliance was made after such period, the employment term shall be appropriately adjusted to reflect the correct date of commencement.

Pre­Employment Training: This project requires a specialized training, which is necessary for the completion of the project. In this regard, your engagement as a
project employee shall be dependent on satisfactory completion of the Training to be provided by the Company. Unsatisfactory results may cause the pre­termination of
this agreement.

Specific Contract for Work: The duties of the employee and description of scope of work are reflected below:

1. Perform the work in accordance with this Contract;

2. Perform the work to a standard acceptable to the Company and to its client’s satisfaction;
3. Complete all documentation required by the Company;
4. Comply with all relevant laws in the performance of the Contract;
5. Not do, or be a party to the doing, of any act, matter or thing whereby the goodwill, commercial reputation and overall public image of the Company or any of its
affiliate or its parent company may be prejudicially affected;
6. Comply with and abide by all security rules and regulations, and policies of the Company as well as those which may hereafter be issued;
7. Provide uninterrupted, efficient and competent work to the Company; and
8. Work full time and in accordance with a work schedule determined by the Company and to render extra work on any day as may be properly determined by
business needs.

Flexible Work Hours: During your project training, you will be required to render a 40­hour work.

Upon successful completion of the training, you may be accorded with a “flexible” work arrangement. Nonetheless, you shall still be required to render 40 hours of
work per week, or more, especially during the project’s “peak” volume period. On the other hand, your weekly work hours may be reduced to as low as 20 hours
depending on the needs of the project.

Work schedules may be changed daily, for which you will be properly notified reasonably prior to any necessary changes.

During the project’s “peak” volume period, you can expect to work overtime up to 12 hours per day. All overtime will be compensated in accordance with the rate
prescribed by law.

During the project’s “peak” volume period, you may be required to choose between a 1­hour non­paid lunch and a fully paid 30­minute lunch. This will be announced
real­time as may be needed by the project. The election of the option shall be voluntary on your part.

Further, during the project’s “peak” volume period, you may also be required to work on your rest days. The announcement shall be made prior to your scheduled day
off as may be needed by the project. Conformity to the directive shall also be voluntary. Meaning you may choose to decline the directive to work on your day off. All
work performed during your day off will likewise be compensated in accordance with the rate prescribed by the Labor Code.
off as may be needed by the project. Conformity to the directive shall also be voluntary. Meaning you may choose to decline the directive to work on your day off. All
work performed during your day off will likewise be compensated in accordance with the rate prescribed by the Labor Code.

Compensation & Payment: The employee will be paid compensation only for time and expenses that have been approved in writing by the Company. Payment will
be made to employee’s designated bank account every 8th and 23rd of the month. Other payment schemes can be considered by the Company upon request of the
employee.

Non­Taxable Allowance (NTA):

Rice Allowance: 13.33 PHP Hourly (paid up to 75 hrs per cut­off)

Clothing Allowance: 3.33 PHP Hourly (paid up to 75 hrs per cut­off)

Laundry Allowance: 2.00 PHP Hourly (paid up to 75 hrs per cut­off)

Meal Allowance: 6.34 PHP Hourly (paid up to 75 hrs per cut­off)

You agree and understand that the above De Minimis Benefits granted by the Company are contingent on the location/site where you may be assigned by the Company.
You also acknowledge and accept that such benefits are subject to change and hereby undertake to abide by the Company policy on De Minimis Benefits in the event
of location transfer.

The above amount included in the list of the De Minimis Benefits given by the Company and within the per benefit threshold or limit as provided by law shall not form
part of the PhP90,000.00 (or the amount that may be provided under a subsequent law) ceiling of the 13th month pay, bonuses and other benefits that are excluded
from gross income for taxation purposes. On the other hand, any amount of De Minimis Benefits provided by the Company in excess of the threshold or limit provided
by law should be included as part of the PhP90,000.00 ceiling.

Thus, you agree and acknowledge that any amount in excess of the PhP90,000.00 ceiling shall be subject to the applicable withholding tax.

Taxes, Government Contributions, Authority to Deduct: All payments made to the employee by the Company will be subject to withholding tax as required by
Philippine Law.

Night Shift Differential: Employee shall be entitled to night shift pay equivalent to 10% of his/her regular hourly rate for work rendered between 10:00pm PH to
6:00am PH the following day.

Transfer and Reassignment: During your employment, the Company may reassign you to any of the project’s program, or location for any period of time but within
the project duration to meet project contingencies.

You may be eligible for a variable incentive plan, under which you could earn performance compensation. These payments are contingent on your being employed with
iQor at the time they are made.

Payments Other Than Base Salary: You agree that any bonus, benefit or other payment given by the Company to you in excess of what is specified as Base Salary
shall not be considered salary that you are contractually entitled to, but will be considered a gratuity that the Company reserves the right to discontinue or revise at any
time. You also understand that any payments provided by the Company above and beyond Base Salary shall not be considered an established practice or precedent.

Legal Relationship: The Legal Relationship renders the Work to Company as a Project Employee. As a Project Employee, the employee shall not be entitled to the
privileges and fringe benefits granted to the Company’s regular employees, except those which may be provided by law or by this Contract.

Other Engagements: You cannot accept engagements/employment from other parties, directly or indirectly, part time or full­time so long as this Contract is in effect.
Likewise, you shall not engage in or have share or ownership in a business or occupation which may render yourself a competitor of the Company nor act or enter into
any transaction which may, in any manner, directly or indirectly, compete or help any person compete with the Company.

Confidential Information: It is a condition of this Contract that:

1. You must not disclose, publish or communicate or permit the disclosure, publication of Confidential information to any person or corporation other than to
authorized persons on a need to know basis in the course of performing the Work;
2. Any Confidential Information or other information (including any statement, Contract, specification, design, layout, drawing, report, invention or other intellectual
property or information relating to the Company or any of its clients) produced by you in performing the work is the property of the Company;
3. You will execute all documents and do all acts and things necessary in order to vest in the Company or any of its affiliates or its parent company, all rights relating
to the matters dealt with in sub­clause (b); and
4. You will handle all official documents of the Company or any of its affiliates, its parent company including their respective clients, with utmost care and keep any
information relating to the processes or operations of the Company, which you may have acquired in the course of your employment, confidential at all times.

Data Privacy: You permit and authorize the Company, its subsidiaries and authorized third parties engaged in data storage and processing, to retain as long as
necessary, within and outside of the Philippines, your personal information that was legitimately acquired by the Company, as an incident to your employment for the
fulfillment of the purposes for which the data was obtained, in accordance with the reasonable practice and laws applicable, specifically in compliance with the
requirements of Republic Act 10173, otherwise known as Data Privacy Act 2012.

You agree to execute Data Privacy Consent form, as may be required by the Company, in relation to your employment with the Company.

Non­Solicitation: You agree that, within one year from the expiration of this Contract or from the termination of your services, you shall not as principal or for any
person or entity, directly or indirectly, induce, solicit or entice or attempt to induce, to solicit or entice from the Company or from any of its affiliates or its parent
company any director, manager, officer, employee, servant or employee of the Company or any of its affiliates or parent company. This restriction shall not be deemed
to apply to advertisements in newspapers or trade publications addressed to the general public so long as any offer arising from these limited solicitations are without
wilfulness.

Indemnity: During the term of this Contract, you will be responsible and accountable for any loss of, or damage to, any material, tools, equipment, etc., issued to you in
the course of your employment. The amounts of all claims, damages, costs and expenses which may be paid, suffered or incurred by the Company in respect of any
such loss or damage must be made good at your expense or deducted by the Company from any money due to or becoming due to you.
such loss or damage must be made good at your expense or deducted by the Company from any money due to or becoming due to you.

Liability: You expressly agree and authorize the Company to recover any such overpayments, monies, debts and damages via deductions from your monthly salary or
final pay. You also agree that the right of the Company shall remain in force after the termination of your services with the Company. This is without prejudice to any
other legal actions that may be filed by the Company.

Termination and Preventive Suspension: The Company may terminate your employment for just causes, such as but not limited to failure to comply with the rules
and regulations of the company, poor performance, and willful breach of this contract. On the other hand, in circumstances where it is reasonable or necessary to
protect the property, interest, and goodwill of the company, and health and safety of its employees, the Company may suspend you from the performance of any duties
and/or exclude you from any premises of the Company. Furthermore, your employment and the continuation thereof is contingent upon the following: a) periodic
performance review where you should get a rating of not less than satisfactory, particularly during Call Monitoring and Recording; b) your full and faithful performance
with a high standard of honesty diligence, courtesy, safety skill, obedience and trustworthiness, of all duties and responsibilities normally associated to your position and
those that will be assigned to you by the Company from time to time; and c) your full and faithful compliance with the Agreement and the Company’s Code of
Conduct/Employee Handbook.

Background Check and Medical Test: By signing below, and/or attaching your electronic signature accepting the terms of this letter, you agree that we may procure
(i) medical test and (ii) a drug test and/or (iii) a report of your criminal history up to and including the last ten (10) years of activity, both where applicable and not
prohibited by law. You also agree that your employment is contingent on your Medical and background check history (education, employment and criminal) not
containing any records and results that would delay or disqualify you for employment based on either our policy or the policy of one or more of our clients for which you
will be providing services. Moreover, you confirm that there is no litigation/conviction against you before any Court of Law which involves any criminal offense or
offenses involving moral turpitude.

Conduct and Attendance: If you have absented yourself from work for three or more consecutive days (without leave or reasonable excuse) and failed to inform the
project supervisor, prior or during your absence, you shall be deemed to have terminated this engagement. In such an eventuality, the Company reserves the right to
recover from you, all expenses incurred with regard to any training and development, special education, upskilling or on the job training imparted by the Company or
damages suffered by the Company due to loss of billing, the amount to be determined by the Company. The damages shall be automatically deducted from your unpaid
salaries and benefits, if any. In case your unpaid salaries and benefits are inadequate to cover the Damages, you should be liable for such deficiency and you agree that
the Company shall not process your Exit Clearance until such deficiencies are paid in full.

Breach of Agreement: You will be required to apply and maintain the highest standards of personal conduct and integrity and keep yourself informed and comply with
all Company policies and procedures. Any violation of the above mentioned or any other Company procedures and policies would attract action as per Company’s
disciplinary policy in force, including and up to termination. All terms and conditions will be governed by the Company’s policies as stated from time to time and the
Company may in its sole discretion as it deems fit revoke or change such policies. The Company reserves the right to take legal and other actions against you for
violating any of the provisions of this contract.

Information Security: You acknowledge that you are aware of the Company’s policy prohibiting its employees from carrying or bringing mobile phones, miniature
computers, universal storage devices and any all other instruments or devices which are capable of storing and/or transmitting data into the production area. You warrant
that you shall not carry or bring such instrument and devices into the production are of the Company and any such instruments or devices shall be deposited at your
personal locker prior to the commencement of your working hours. Any violation of this provision shall attract action as per Company’s disciplinary policy in force,
including up to termination.

Collaterals: In case of disengagement from the project either voluntary or involuntary, you will be required to immediately return to the Company, all assets and
property (including any leased assets) of the Company including laptops, computers and its peripherals, documents, files, books, papers, training material and memos
whether in hard of soft copy which is in your possession or custody. Failure to do so even after notice, shall be dealt with accordingly.

Assistance in Litigation: You shall upon reasonable notice, furnish such information and proper assistance to the Company as it may reasonably require in connection
with any litigation in which it is, or may become, a party either during or after your employment.

Governing Law: Your employment shall be governed by and interpreted in accordance with the laws of the Philippines.

Dealing Rules and Code of Conduct and Staff Regulations: It is a condition of your project employment that you comply with the Company Handbook, Policies
and Code of Conduct.

The terms of this offer shall be kept strictly confidential. You shall execute all the other documents as may be required to give effect to this offer.

If you have questions about your offer, please email justinemae.delcastillo@iqor.com .

Should you choose to accept the conditions set forth in this offer, please indicate your signature in the space provided below.

Sincerely,

Justine Mae del Castillo

With my Conformity: Grace Felizarta