JESSICA BAKER

(913) 709-8884
JessicaBaker117@gmail.com

Multi-faceted professional seeks a position in office/project management and program

development. Strengths include troubleshooting problem situations and comprehension of new tasks
with little or no training. Interpersonal skills are a plus, along with an ability to work with peers
efficiently and effectively. Excellent in self-starting positions and can manage a varied workload and
excels in project coordination.

Education:
Pursuing Bachelor of Arts with a major in Organizational Leadership from Arizona State University

Computer Skills:
• Proficient in Microsoft Office Suite of products: Word, Excel, Outlook, and others
• Proficient in Sales Force’s Service Cloud ticketing platform

Work Experience:
TreviPay – Overland Park, KS
Program Success Senior Partner
April 2014 - Present
• Answer external and internal inquiries via phone and email. Including but not limited to
reimbursement, reconciliation, dispute resolution, transaction processing issues, and process
questions.
• Complete account onboarding for fleets with 1,000 plus trucks.
• Work with various internal and external teams to address program issues and enhancements.
• Accomplishments and Committee Involvement
o Launched a recurring customer focused monthly training session
o Participated in the Career Development Team including leading the initial rollout of the
Career Expo and administering the Stick With It engagement program
o Founding member of the CHANGE Committee whose focus is to not only see a change
but be a part of the change for our Customer Support Team.

Sunlighten Saunas ○ Overland Park, KS

Logistics Coordinator
November 2012 - February 2014
• Track domestic and international shipments.
• Coordinate domestic shipments.
• Manage warehousing of warranty parts and whole saunas
• Implement time saving procedures.

Awards:
• Multiple Quantum Recognition Awards from TreviPay
• People Enabler Spark Award from TreviPay
• Voted Associate of the Month three times at Sunlighten Saunas

Volunteer Work:
2023-Present Fundraising Chair with Scouts BSA Troop 387
2022-Present District committee member for Kaw District
2019-Present Committee member with Cub Scout Pack 3348
2017-Present Sunday school teacher at Village Presbyterian Church

References Available Upon Request