ALYSSA N.

HURLIN
11469 E 14 MILE RD, STERLING HEIGHTS, MI 48312
(586) 260-3330 ▪ alyssa.hurlin@gmail.com ▪ alyssa.hurlin@vwcredit.com

Objectives
I am hoping to continue my career with Volkswagen Credit in a training capacity, through either
curriculum design or facilitation, so that I may assist with creating a more dynamic, user-friendly
training program in efforts to improve representative satisfaction and support the overall success of
the business.

Experience
Continuous Learning Trainer ▪ November 2019 – present
Volkswagen Credit, Inc. ▪ 3800 Hamlin Rd, Auburn Hills, MI 48326

• Development of Dynamic Remote Learning Materials & Training Programs

• Creation of Web-Based Training Content
• Familiarization with Web-Based Articulate Software
• Strategic Planning of Future Training Programs
• Remote Training Facilitation
• Implementation of Feedback to Improve Existing Resources
• Coaching of Customer Experience Representatives
• Collaboration with Key Leaders Across the Business
• Providing Back-Up Support for New Hire Trainers

eCommunications Representative ▪ March 2018 – November 2019

Volkswagen Credit, Inc. ▪ 3800 Hamlin Rd, Auburn Hills, MI 48326

• Customer Service & Advocacy via Written Communication

• Creation of Web-Based Training Content
• In-Person Training Facilitation
• Strategic Planning of Team Objectives
• Creation of Process Documentation
• Synthesis of Customer Data to Implement Change
• Assist in the Implementation of a Peer to Peer Coaching Program
• Development & Maintenance of Team SharePoint
• Assist as Back-Up for the Executive Correspondence Role

Sales and Service Representative (full time employee) ▪ February 2016 – March 2018
DAKO Group / Volkswagen Credit, Inc. ▪ 3800 Hamlin Rd, Auburn Hills, MI 48326

• Assisting with Account Maintenance via Phone Communication

• Project Collaboration in Team Meetings
• Colleague Coaching
• Providing a High Level of Customer Service
• Completing Sales/Monetary Transactions to Assist Customers
• System Navigation and Documentation

Relevant Skills
▪ Effective Communication (oral and written)
▪ Ability to work independently and in group settings
▪ Growth and Development Oriented
▪ Adaptability
▪ Problem Solving
▪ Detail Oriented
▪ Time Management
▪ Interpersonal Skills
▪ Reliability
▪ Organization
▪ Commitment to Quality

Education
Oakland University
Bachelor of Arts in Communication

Leadership Experience
Member of Alpha Sigma Tau National Sorority, Delta Tau Chapter
o Illuminate Facilitator (Sept. 2015-Dec. 2015)
▪ Responsibilities:
• Content Facilitation
o Vice President of Growth (Nov. 2012-Dec. 2014)
▪ Responsibilities:
• Recruitment and Retention Based Strategic Planning
• Conference and Workshop Attendance
• Content Development for Recruitment Based Workshops
• Workshop Facilitation
• Strategic Communications
o Director of Structured Recruitment (Nov. 2012-Dec. 2014)
▪ Responsibilities:
• Event Planning and Coordinating
• Recruitment Event Advertising
• Content Development for Recruitment Based Workshops
• Workshop Facilitation

Alyssa N. Hurlin Page 2