The Guest Room

In order to provide a quality service to guests, the hotel staff, especially the front office staff, need to have a full
knowledge of the products and services which the hotel sells.

The hotel's products include the following:

1. The guest room - primary product

2. Food and beverage
3. Other related products and services that will satisfy the guest during the course of his/her stay at the hotel.(Spa,
massage, souvenir items, tour packages, etc.)

The Guest Room

To cater for the different needs of the guests, hotels usually provide a variety of accommodation products. In other
words, a hotel offers different types of guest rooms for sale, which may have different sizes, decor, views, facilities and
services.

A hotel guest’s room preferences are defined by his/her choice of:

1. Room Type
2. Room Configuration
3. Room Designation

Room Types

Room types are based on the intended number of occupants. The four basic types are:

1. Single Occupancy - one occupant, with one bed.(QB)

2. Double Occupancy - two occupants, with one big bed (QB/KB) or with two single beds or a twin bed(TW)
3. Triple Occupancy - three occupants, with one big bed (QB/KB) and extra bed (XB) or with a twin bed(TW) and extra
bed (XB).
4. Quad Occupancy - four occupants (its rare for a hotel to house 4 guests in one room)

Guest room rates typically change with the greater number of occupants.

Room Configuration

Room configurations characterize the physical makeup of the guest room.

1. Standard configuration - is the room configuration that makes up the majority of the sleeping rooms at a particular
hotel. (basic/traditional guest room setup)
2. Enhanced configuration - is understood to include more amenities and/or services than the standard configuration.
(Example: Executive Room, Suite Room)
3. Suite configuration - involves a larger room (in terms of square footage) than the standard configuration. (With a
bedroom and a receiving room)
4. Disabled access configuration - represents guest rooms equipped with facilities and amenities for disabled guests.
(wider bedroom space, near elevator, no bathtub)

Room Designation

The room designation identifies whether it is:

1. A smoking or nonsmoking room.

2. View of the guest room: Park view or Bay View

Hotels may distinguish room designations by grouping them on separate floors (7th,8th,9th floors are nonsmoking
floors), or on their guest room numbering (odd numbers have bay view, even numbers have park view).

Room Status Reconciliation

The hotel industry assigns a status to every guest room to discern what guest rooms are available for sale. Room status
reconciliation ensures that rooms are properly designated by their current status and assigned a new status as it
changes.

Room status categories are grouped by the guest room’s state of occupancy, state of cleanliness, and state of exception.

State of Occupancy
1. Occupied – Applies to a room that has been assigned to a guest and the guest has checked in.
2. Vacant – The guest has checked out of the room.

State of Cleanliness
1.Dirty - room has not been cleaned yet by housekeeping.
2. Clean - room has been cleaned and ready for sale.

State of Exception
1. Out-of-Order - room was removed from inventory for a specific reason (e.g. repairs or renovation)
2. Out-of-Service - room was removed from inventory for a specific reason (e.g. no remote control for tv or no hair
dryer)

Room Status Codes

A room status code combines both occupancy and cleanliness information.

VA/CL - Cleaned room and available for sale. A "VA/CL" room status is the only status a room can be sold in.
VA/DI - Guest checked out, not cleaned by housekeeping yet.
OC/DI - Guest currently occupies the room, the night has passed, but room has not yet been cleaned by housekeeping.
OC/CL - Guest currently occupies the room, and the room has been cleaned by housekeeping.
OO,OS - Room has been taken out of inventory for some reason.