R E D E F I N I N G

H O T E L S T A Y
E X P E R I E N C E

Mobile Concierge
Last Update 12.04.2020
FOR HOTEL
CHALLENGE

TREND
CURRENT
TRAVEL =

MOBILE
SHIFT TO
1

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 CHALLENGE
FOR HOTEL

85%
of international tourists
have a mobile device with
76%
them while travelling.
of travellers state that
smartphone is the most
important travel companion.
72%
of travellers with smartphones
have done travel research on
their smartphones.

70% 3 355

Billion
of travellers’ booking decisions Total number of
are influenced by hotel app global smartphone
and other hotel tech users (2019)
Confidential and Proprietary to PT. GAHAR INOVASI ABADI. All Rights Reserved.
Billion
Total number of
mobile subscription
in Indonesia (2019)

8 Hour 36 Minutes
Average daily time spent by each person
on Internet via any devices (Indonesia)
9.367 Billion
In USD - total Indonesian consumer spending
on travel e-commerce (any devices)

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Last Update 12.04.2020
 CHALLENGE
FOR HOTEL

“
The (hotel) industry
has to embrace a
new generation of

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digital native
travellers who will
evolve the sector
further ~ Key take from South East Asia Hotel Investor Summit 2019 ~

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Last Update 12.04.2020
 CHALLENGE
FOR HOTEL

BOOKING
FLIGHTS/TRANSPORTATION
AND HOTEL ROOMS

TRAVELLERS’ JOURNEY NOW

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TRAVEL TRAVEL IS NOW AIRPORT DEPARTURE
INSPIRATION MOBILE-FIRST AND ARRIVAL
TRANSPORTATION

POST TRIP DURING TRIP

? DURING
HOTEL STAY

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Last Update 12.04.2020
 CHALLENGE
FOR HOTEL

100 TRAVEL GOING

MOBILE
=
75
O .T. A . R I S I N G
Online Travel Agents (OTA)

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60%
Average hotel
booking
50 traffic from
OTAs (2019)

Direct Bookings
25

0
15% - 20%
Average commission paid to OTA(s)
per room night sold.
2013 2014 2015 2016 2017 2018 2019

5
Last Update 12.04.2020
 CHALLENGE
FOR HOTEL

H O T E L S N O W H A V E
T I G H T E R P R O F I T
M A R G I N S & A R E B E I N G

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F O R C E D T O L O O K F O R
A D D I T I O N A L R E V E N U E S .

6
Last Update 12.04.2020
 CHALLENGE
FOR HOTEL

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Boost Maximise Internal Digital
Revenues Productivity Transformation
Not only from room booking, Hotels will operate with relatively World Tourism Organization (UNWTO)
hotels also need to boost tighter and more efficient has strongly endorsed travel
side/additional revenues operating resources but still needs stakeholders to push digital
and make up for the losses to maintain high level of services transformation and implement
during Covid-19 especially to the guests contactless experience

7
Last Update 12.04.2020
 OUR
SOLUTION

Flexible mobile
concierge platform
that digitises all of
hotel’s services,
enables contactless

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experience and boost
revenues through
increased guest
consumptions and
maximised internal
productivity

8
Last Update 12.04.2020
 OUR
SOLUTION

IZY PRO
IZY Guest For Staff
PERFORMANCE
GUEST MOBILE OPTIMIZ ATION
CONCIERGE

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9
Last Update 12.04.2020
 OUR
SOLUTION

In Room Dining Activities and

IZY Guest Amenities and
Local Souvenirs

Mobile Laundry
Engineering
Concierge Assistance
Enables hotels to upsell Make Up Room
inhouse services as well as
and Wake Up Call

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collaborate with external
partners to offer more services
to their guests Nearby
Concierge Places
Chat
+23%
Increase in ancillary News and
Hotel
Compendium
revenues since using
IZY Guest Mobile Promotions
Concierge

Spa and Massage

10
Last Update 12.04.2020
 OUR
SOLUTION

Housekeeping Housekeeping
Daily Room
IZY PRO Assignment
Task Checklist

For Staff Housekeeping

( PERFORMANCE Room Status
OPTIMIZ ATION)
Update Room Inspection
Boost internal productivity for
staff by simplifying all

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processes and enabling more
accurate performance Task Work Order
measurement Scheduler

Work/Task
Staff
40%
Decrease in time
Performance
Analytics
Report

required to accomplish
Housekeeping & Engineering Task
Engineering tasks.
Internal News & Scheduler
Announcement

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Last Update 12.04.2020
 OUR
SOLUTION

IZY Guest

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Mobile
Concierge

CONCIERGE CHAT
S PA & AC T I V I T I E S
ROOM SERVICE NEWS & PROMO

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Last Update 12.04.2020
 OUR
SOLUTION

IZY Guest

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Mobile
Concierge

HOTEL
DIRECT ROOM COMPENDIUM
IZY FEED BOOKING SELF
( Content, Airline Web Check In ) ( Via Hotel’s Website ) CHECK IN

13
Last Update 12.04.2020
 OUR
SOLUTION

CHECK IN &
CHECK OUT
BEFORE
USING GUEST
REQUEST
IZY WAKE UP CALL
F&B
All orders and
requests are done ORDER ROOM
manually SERVICE

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(verbally) using in-
room phone and
dialing zero (0). REQUEST CLEAN
UP ROOM
All orders & HOUSEKEEPING
FRONT
requests are OFFICE
REQUEST ROOM
centralized to
AMENITIES
Front Office or
Operator.
ENCOUNTER
BATHROOM
ISSUES
ENGINEERING

14
Last Update 12.04.2020
 OUR
SOLUTION

CHECK IN &
CHECK OUT

GUEST FRONT OFFICE

REQUEST NO MORE
WITH WAKE UP CALL BOTTLENECKS
IZY
EACH DEPARTMENT
Transforms ORDER ROOM CAN FOCUS ON
hotel-stay SERVICE

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THEIR OWN TASKS
experience for
F&B
both guests & IMPROVED GUEST
hotel staffs REQUEST CLEAN SATISFACTION DUE
UP ROOM TO CONVENIENCE
IN PLACING ORDER
& SWIFTER
REQUEST ROOM
AMENITIES HOUSEKEEPING
RESPONSES

ENCOUNTER
BATHROOM
ISSUES
ENGINEERING

15
Last Update 12.04.2020
 OUR
SOLUTION

27%
Average guest
engagement conversion
11,074 Billion
Total chat messages in a property
TOP MOST
ACCESSED
F E AT U R E S
BY GUESTS
(order & request)

Room Service

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Fact
& Stats 2,8 Billion
In IDR - Total amount of guest
17 Minutes
Average guest daily app
Amenities
Chat
transactions (last 12 months) engagement duration News & Promotions
Spa & Massage

2,3 Million
Total number of app screens
11,464
Total number of guest orders &
Activities Engineering
Assistance Hotel
viewed (last 12 months) requests (last 12 months) Compendium

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Last Update 12.04.2020
 OUR
SOLUTION

Clients

8890 Rooms

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88
Properties
AND
MORE

Partners

17
Last Update 12.04.2020
 CLIENT
TESTIMONIAL

As a hotelier it is always a challenge on how to increase guest

engagement with guest satisfaction is and always be the goals to
achieve while on the other hand increase the revenue at the same time
especially in this era where technology has become the needs in our
daily life and activities. Looking at this challenge at first we were
struggling on how to embrace the technology while at the same time
increase our guest satisfaction and hotel's revenue.

We're lucky enough to finally meet and introduce to IZY Mobile Concierge

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with their young energetic problem solver team who always ready in
providing their ideas in technology and support us with this wonderful
device, apps and tools. Since we started using this IZY Mobile Concierge
applied in our resort our guest satisfaction has been continuously
increase as well with the revenue generated from this device has shown
remarkable growth from time to time. And, the best thing is that the team
are never stop to always update and improve the fixtures in the device
adjusting with both guest and hotel needs.

Highly recommended and truly appreciate the performance of the product

as well to the team who work in it.

(Edgard Rehattalanit - Front Office Manager, Desa Visesa Ubud)

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Last Update 12.04.2020
 CLIENT
TESTIMONIAL

IZY mobile apps have been well received by our values guests and fellow
associates, it also made 24 years established hotel trendy and IT savvy. We’ve
received positive feedback from guests that have used it and have encouraged
revenue generated as well. The apps have made the hotel sell at a higher value
and have improved our services. The product come at the right strategic to
maintain and grow our business and we are glad to have it here.

(Yakob Zaini - GM, ibis Jakarta Tamarin)

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IZY app sangat membantu hotel dalam meningkatkan layanan tamu dengan
menggunakan mobile technology, yang mana saat ini hampir setiap orang tidak bisa
lepas dari penggunaan smartphone. IZY sangat mudah dioperasikan, hanya dengan
memasukkan kode token atau scan barcode, tamu bisa langsung menikmati fasilitas yg
disediakan hotel dalam genggaman serta hotel sangat diuntungkan bisa mendapatkan
data yang tepat kapan tamu mulai menggunakan fasilitas yang disediakan sehingga
layanan ke tamu bisa maksimal. Dengan IZY app harapannya hotel bisa memaksimalkan
revenue serta interaksi dengan tamu.

(Hasan Bisri - Hotel Manager, FRii Bali Echo Beach by PHM Hospitality)

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Last Update 12.04.2020
 GUEST
TESTIMONIAL
We visited Bali at least once every
year but having IZY’s hotel mobile
concierge app is really helpful
especially in order to bridge
communications with the hotel
since it also provides Chinese
translations. Not only that we can
order room services and book
activities easily but also
communicate easily with the hotel
all the time via the chat feature.
Mingde - Resort Guest from Beijing, China
Last Update 12.04.2020
We are a frequent guest of
the resort and this year they
really stepped it up by
providing this very handy
mobile app, so you can order
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your room service or request
stuff. Including fresh water,
any amenities you may need,
etc, etc, which was very useful
and made life easy for us.
Laura - Guest from Auckland, New Zealand
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 OUR
ACHIEVEMENTS

Selected as part of Gojek
Xcelerate Program by Digitaraya
(Google Launchpad) Batch 2 2019,
Jakarta, Indonesia
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Selected as part of investible games Selected as part of investible games
cohort 2019, hosted by Investible cohort 2019, hosted by Investible
(Australia) (Australia)

21
Last Update 12.04.2020
 OUR
ACHIEVEMENTS
Selected as part of the startup
delegates to represent Indonesia
in SXSW Expo 2020, Austin, Texas,
USA (under Ministry of Tourism and
Creative Economy)
Last Update 12.04.2020
Selected as part of indigo Creative
Nation By Telkom Indonesia startup
program 2020, Jakarta, Indonesia
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Selected as one of the 60 selected
startups in K-Startup Grand Challenge
2020, Korea - out of 2,648 applicants
from 118 countries
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 OUR
SOLUTION

Flexible platform with affordable and best Full dedicated

valuefor-money commercial scheme that can local tech support

z y ?
cater to any types of hotels and including periodic

y I
accommodations

h
feature updates

W
and improvements

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to better suit
clients’ needs &
requirements

Contactless guest experience leveraging the latest

mobile-first tech that caters the needs of rising
digital-native travellers especially in the new normal

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Last Update 12.04.2020
 Let’s be part of
our mission to
redefine and
elevate hotel-
stay experience
www.izy.ai
for everyone
contact e: gustaf@izy.ai m: 0813 1818 5859