Legal Aspects in Tourism and Hospitality

07 Quiz 1

GROUP 4 - BSTM 322

Leader:
Medina
Members:
Cantongan
Dionson
Enriquez,

May 20, 2021

 A. DOT ACCREDITATION REQUIREMENTS UNDER TERTIARY HOSPITALS FOR MEDICAL
TOURISM

DEFINITION OF TERMS

“Tertiary Hospital for Medical Tourism” - an institution that provides clinical care and
management, as well as specialized and sub-specialized forms of treatments, surgical procedure
and intensive care. “Medical Tourism” – involves traveling for the purpose of availing health
care services or treatments of illnesses and health problems in order to maintain one’s health
and wellbeing.

MINIMUM REQUIREMENTS FOR ACCREDITATION OF TERTIARY

HOSPITAL FOR MEDICAL TOURISM

Section 2. Minimum Requirements. For purposes of accreditation, the following are the
minimum requirements for the operation and maintenance of Tertiary Hospitals for Medical
Tourism.

a. Location

• The applicant shall be located in a place with pleasant environment suitable for a tertiary
hospital.
• The facade, architectural features and general construction of the building shall have the
distinctive qualities of a tertiary hospital.

b. Bedroom Facilities & Furnishings

• Suite/Private Rooms. There shall be private and suite rooms in the hospital.
• Bathrooms
 1. All private and suite rooms shall have bathrooms equipped with fittings of the
highest quality with 24-hour service of hot and cold running water;
2. The bathrooms in private and suite rooms shall be provided with showers and
bathroom essentials;
3. Floors and walls shall be covered with impervious material of good design and high-
quality workmanship.
• Telephones. There shall be a telephone with DDD and IDD lines in each private and suite
room.
• Television. There shall be a cable television in each private and suite room.
• Cold/Hot Drinking Water. There shall be drinking water and glasses in each bedroom.
• Refrigerator. There shall be a refrigerator in each private and suite room.
• Room service. There shall be a 24-hour room service including provisions for snacks,
light refreshments and special diet based on guest’s/patient’s specific request.
• Furnishings and Lighting. All suite rooms shall have adequate furniture of good quality
and design; Lighting arrangements and fixtures in the room and bathroom shall be so
designed to ensure aesthetic as well as functional excellence.
• Information Materials. Hospital services/information shall be prominently displayed in
each bedroom including food and beverage outlets and hours of operation, fire exit
guidelines and house rules for guests.

c. Front Office/Reception. There shall be a reception, information counter, and/or guest relation
office providing a 24-hour service and attended by highly qualified, trained and experienced
staff.

• Lounge. There shall be a well-designed lounge with seating facilities, the size of which is
commensurate with the size of the hospital.
• Porter Service. There shall be a 24-hour porter service.
• Foreign Exchange Counter. There shall be a foreign exchange counter within the hospital

premises.
 • Long Distance/Overseas Calls. IDD and DDD public phone facilities shall be located
strategically in each floor of the hospital.
• Reception Amenities. There shall be a secured left-luggage room and safety deposit box
within the hospital.
• Business Center. There shall be a business center equipped with office equipment (e.g.
fax machine, computer, telephone, etc.) and providing secretarial service and mailing
services.

d. Housekeeping. Housekeeping shall be of the highest possible standard.

• Linen. There shall be adequate supply of linen, blankets, towels, etc. which shall be of
the highest quality and shall be spotlessly clean. The linen, blankets and towels shall be
changed daily and as needed.
• Laundry/Dry Cleaning Service. Laundry and dry-cleaning services shall be available.

e. Food and Beverage

• Dining Room. There shall be a well-equipped, well-furnished and well-maintained,

restaurant in the hospital serving both international and Filipino cuisine.
• Kitchen
1. The kitchen, pantry and cold storage shall be professionally designed to ensure
efficiency of operation and shall be well-equipped, well-maintained, clean and
hygienic;
2. The kitchen shall have an adequate floor area with non-slip flooring and tiled walls
and adequate light and ventilation;
3. There shall be ample supply of kitchen pots and utensils;
4. No piece of kitchen or dining utensils/wares in use shall be chipped, cracked or
grazed;
5. The dining and silverware shall be kept well-plated and polished at all times;
6. Kitchen staff on duty shall wear hair nets/caps while preparing food; and
7. Room service food staff shall wear hair nets/caps while serving.

f. Engineering And Maintenance

 • Maintenance. All sections of the hospital shall be properly maintained at all times.
• Ventilation. There shall be efficient and adequate ventilation in all areas of the hospital.
• Lighting. There shall be adequate lighting in all public and private areas.
• Emergency Power. There shall be a high-powered stand-by generator capable of
providing fully automatic power in all service areas of the hospital.
• Waste Disposal Each room shall have three (3) garbage receptacles-one each room for
biodegradable, non-biodegradable and infectious wastes.

g. General Facilities

• There shall be an elevator designated for the exclusive use of 1) patients; 2) guests and
staff; and 3) for service purposes of the hospital.
• Parking/Valet Service. There shall be an adequate and secured parking area. If necessary,
a valet service shall be provided.
• Shops. There shall be a sundries shop in the hospital.
• Security. Adequate security on a 24-hour basis shall be provided in all
• entrances and exits of the hospital premises. Likewise, a central circuit
• television shall be installed in each floor of the hospital.
• Transportation. Limousine service, airport transfers and air ambulance service shall be
available upon request.
• Computerized Billing System. A computerized/electronic billing system shall be in place
to facilitate billing/payment processes. Credit card payment shall also be allowed.
• Public Washrooms. There shall be clean and presentable public washrooms with running
water in every floor of the hospital.
• Waiting Lounge. Waiting lounge in all service units shall be provided.

h. Staf

1. Professionally qualified, highly trained, experienced, efficient and courteous staff shall
be employed;
2. The staff shall be in smart and clean uniforms.
3. There shall be an interpreter fluent in Nihonggo, Mandarin, Korean, Cantonese, etc.
available upon request.

CHAPTER III

GENERAL RULES ON THE OPERATION AND MAINTENANCE OF

TERTIARY HOSPITALS FOR MEDICAL TOURISM

Section 3. Maintenance. Maintenance of all sections of the hospital shall be of acceptable

standard, and shall be on a continuing basis taking into consideration the quality of
materials used as well as its upkeep by the hospital.

Section 4. Signboards. Appropriate signboards shall be conspicuously displayed outside the

establishment showing clearly the name of the hospital. In the same manner, appropriate
signs within the hospital premises shall also be installed.

CHAPTER IV

APPLICATION FOR ACCREDITATION

Section 5. Filing of Application. Any person, partnership, corporation or other entity desiring
to secure an accreditation from the Department shall accomplish in duplicate and file with
the Department, the application prescribed for such purpose.

Section 6. Supporting Documents to be Submitted with Application. Unless otherwise

indicated in the form, the application shall be accompanied by two copies of the following
documents:

a. In the case of corporation or partnership, a certified true copy of the Articles of

Incorporation, its By-laws, or Articles of Partnership and amendments thereof, duly
registered with the Securities and Exchange Commission, and Business Name Certificate;
in case of single proprietorship, Business Name Certificate and amendments thereof, if
any;
 b. List of the names of all officials and employees and their respective designations,
nationalities, home addresses; for alien personnel - valid visa from the Bureau of
Immigration and the proper permit from the Department of Labor and Employment;

c. Mayor’s Permit and/or Municipal License;

d. DOH License;

e. Fire Safety Inspection Certificate; and

f. Such other documents as may be required from time to time by the Department.

Section 7. Creation of an Inspection Team. After the application form has been filed, the
Department shall create an inspection team composed of two (2) members from the
Department.

Section 8. Ocular Inspection of Establishment and Its Immediate Premises. Upon receipt of
its mission order, the inspection team shall conduct an ocular inspection of the
establishment and its immediate premises for the purpose of determining whether it meets
the standards set by the Department for the establishment’s accreditation. The DOT team
shall be accompanied by a representative of the establishment during the inspection.

Section 9. Checklist to be Accomplished during Ocular Inspection of Establishment. The

team shall provide itself with a set of checklists of requirements for the establishment.

Section 10. All Observations of the Applicant shall be entered in the Checklist. Any
observation of the applicant or his duly authorized representative present at the time of the
inspection on any adverse finding of the team shall be entered in the checklist. The
applicant shall then be furnished with a copy of the accomplished checklist.

Section 11. Report of the Team. Within five (5) days from the date of the inspection of the
hospital and its immediate premises, the team shall render a report of its findings and/or
recommendations.
Section 12. Issuance of Certificate of Accreditation. If the applicant has satisfactorily
complied with the minimum prescribed requirements, the Department shall then issue the
Certificate of Accreditation in favor of the applicant.

Section 13. Validity of Certificate of Accreditation. The Certificate of Accreditation shall be

valid for a period of two (2) years from the date of issue, unless sooner revoked or cancelled
by the Department.

Section 14. Accreditation Fees. A fee of Two Thousand Pesos (P2000.00) and an additional
One Hundred Pesos (P100.00) for accreditation sticker shall be collected from the applicants
that have complied with the requirements for accreditation

Section 15. Renewal of Accreditation. The accreditation may be renewed on or before its
date of expiration.

Section 16. Documents Required for Application for Renewal of Accreditation. The
application for renewal of accreditation shall be supported by the following documents:

a. A copy of the amended Articles of Incorporation or Partnership and By-Laws or

Business Name Certificate, if applicable;
b. Updated list of personnel;
c. Audited Financial Statements and Income Tax Return covering the preceding year’s
operation; provided, that if this requirement is not available at the time of renewal,
the same shall be submitted not later than April 30 of the year of issuance of the
accreditation;
d. Mayor’s permit and/or Municipal License;
e. Fire Safety Inspection Certificate;
f. DOH License; and
g. Such other documents as may be required from time to time by the Department.

CHAPTER V

SUPERVISION OF ACCREDITED HOSPITALS

Section 17. Display of Certificate of Accreditation. The certificate of accreditation shall be
displayed in a conspicuous place of the hospital.

Section 18. Non-transferability of Certificate of Accreditation. The accreditation shall be non-

transferable.

Section 19. Periodic Inspection. When necessary or when public good dictates, the
department may send an inspection team to the hospital for the purpose of finding out
whether it is being kept and/or managed in a manner conformable to the standards set by
the Department. The inspection shall be conducted at a reasonable time of the day with due
regard and respect accorded to the right of privacy of parties concerned.

Section 20. Defects and Deficiencies Found During the Inspection. Where certain defects
and deficiencies have been found in the course of the inspection, the Department shall give
direction to the keeper, manager or operator to rectify the defects or deficiencies within a
reasonable period of time.

Section 21. Penalty for Failure to Remedy the Defects and Deficiencies. If the management
fails to remedy the defects or deficiencies, the Department shall withdraw or cancel the
Certificate of Accreditation of the hospital.

Section 22. Liability of Keepers/Managers for Acts or Omission of its Employees. Without
prejudice to the provisions of existing laws, keepers/managers and their assistants shall be
administratively liable for the acts or omissions of any staff committed against any member
or guest. They may, however, be exempt from liability if they could establish that they have
exercised the diligence of a good father of the family in the supervision of the erring
employees.

CHAPTER VI

Grounds for Cancellation of Accreditation

Section 23. Grounds for Cancellation of Accreditation. Any of the following acts or omissions
shall be sufficient grounds for the cancellation of accreditation:
 a. Making any false declaration or statement or making use of any such declaration or
statement or any document containing the same or committing fraud or any act of
misrepresentation for the purpose of obtaining the issuance of accreditation;
b. Failure to maintain the standards and requirements for accreditation as prescribed
in these Rules;
c. Violation of or non-compliance with any of the provisions of these Rules,
promulgated orders, decisions and circulars issued by the Department and other
concerned government agencies;
d. Cancellation of license by the DOH or local government concerned; and
e. Any other act or omission that works against the interest of the tourism industry.

B. (5) FIVE SAMPLE ESTABLISHMENTS WITH THEIR SHORT BACKGROUND

1. Asian Medical Hospital

Asian Hospital and Medical Center (AHMC) is in Muntinlupa City. And it is established only in
2002, the Asian Hospital is the first major private health facility in the south of Metro Manila.
Success came quickly, as in 2005 it received an award as the Most Outstanding Modern
Hospital. It offers world-class treatments and facilities catering to both local and international
patients seeking various health services including Cardiology, Cosmetic Surgery, Dermatology,
Executive Health Screening, Oncology, General Surgery and Urology among others.

It was founded on a vision to provide the Filipino people top notch medical service that is at par
with international standards. This idea was translated into reality through the passion and
dedication of its people who are burning with fervor to give more of themselves and stay true to
its commitment of providing “Innovations in Healthcare for an Unforgettable Healing
Experience”.
The first hospital in the Philippines designed with a hotel-like ambiance, AHMC believes in
creating an environment which ultimately promotes healing, comfort, and care for the patient
and their family. AHMC boasts a 296-bed capacity on a 17,250-square meter, carefully planned
and specially designed to provide a sanctuary that ensures the safety of every patient, guest,
and staff. With over 1,000 doctors trained in various specialties at the world’s top institutions,
more than 400 highly skilled nurses, and 1,000 employees and staff, AHMC continuously
provides high quality patient care.

2. St. Luke’s Medical Center

St. Luke’s Medical Center is a hospital in Quezon City, Metro Manila, Philippines. Its humble
beginnings can be traced back to 1903 to a free clinic in Tondo, Manila founded by the Retired
Reverend Charles Henry Brent of the Episcopal Missions. The St. Luke’s Medical Center was
called the Dispensary of St. Luke the Beloved Physician. Now, it is recognized as the leading and
most respected healthcare institution in the Philippines. Its two facilities in Quezon City and
Global City, Taguig are at par with the most advanced hospitals around the world. A testament
to St. Luke's world class quality medical service is its accreditation with, and affiliation to,
prestigious international organizations.

St. Luke’s offers 21st century medical facilities and services using the most advanced
technologies. This hospital has 9 institutes, 13 departments and a total of 19 health centers
offering various medical treatments and procedures. These cater for both local and
international clientele.

3. Pope John Paul II Hospital and Medical Center

Pope John Paul II Hospital and Medical Center is a tertiary level hospital with excellently
educated and trained doctors, specialists, medical and allied medical professionals who can
provide timely, appropriate and compassionate healthcare services. Pope John Paul II Hospital
and Medical Center was named in commemoration of the most beloved Pope of Vatican City.
His grace and visits in the Philippines left an indelible impression of faith, hope and
determination to uphold truth, justice peace and love among Filipinos. Pope John Paul is being
referred as “THE GREAT” in view of his achievement and expression of universal love. He died
on April 2, 2005 and was later declared Blessed by the Council of Bishops in Vatican on May 1,
2011, the feast of the Divine Mercy will be canonized on April 27, 2014. The hospital hopes to
create a niche for itself as a first-choice hospital when it comes to healthcare needs of its
residents by providing services at a reasonable cost.

4. The Manila Doctors Hospital

The Manila Doctors Hospital was established in the year 1956. It is owned by the Manila
Medical Services, Inc. and is the major socio-corporate health responsibility project of the
Metrobank Foundation, Inc. It is specifically located in Ermita, Manila. This private tertiary
hospital has a 300-bed capacity. It was the first hospital in Manila to acquire an ISO 9001:2000
Certification. It is also presently accredited by the Philippine Department of Health and the
Philippine Health Insurance Corporation (PhilHealth). It offers medical specialty residency and
fellowship programs to physicians who seek further training in Internal Medicine, Pediatrics,
General Surgery, Obstetrics and Gynecology, Pulmonology, Gastroenterology, and many others.
This medical institution has several medical departments and facilities to serve its patient
population. Some of these are Nuclear Medicine, Industrial Medicine, Radiology Department,
Rehabilitation Medicine, Special Diagnostics, Laboratory Medicine, and several Clinical
Departments. It serves local and international patients alike. Over the years, MDH continually
developed its entire medical and support departments to become one of the top five hospitals
in Metro Manila. Recognized by international accreditors for providing quality and safe patient
care, it is the first hospital to acquire an ISO 9001:2000 Certification in 2005. It has been
recertified as an ISO 9001:2008 institution starting 2011.Committed to give excellent and safe
patient care, the Hospital continues to adhere to standards set by Accreditation Canada
International (ACI). Manila Doctors was accredited Gold during the three cycles of rigorous
evaluation process of ACI in August 2011, 2014 and again in 2017.Being accredited Gold by ACI
ensures the continuation of the hospital’s adherence to the principles of accreditation in
upholding the standard of excellence and quality improvement in its policies, practices, and
programs.

5. Philippine General Hospital

In 1907, the Philippine Commission passed Act No. 1688 for the construction of the Philippine
General Hospital (PGH). PGH opened its doors to the public on September 1, 1910, under the
administration of Hon. Dean C. Worcester as Secretary of the Interior and Dr. Victor G. Heiser as
Director of Health. However, it was not until September 10, 1910, that PGH was formally
inaugurated. PGH was eventually linked to the UP College of Medicine (UPCM), then the
Philippine Medical School. In 1914, PGH became a Division of the Bureau of Health, with the
Dean of UPCM Dr. William Musgrave serving as its Division Chief. Today, PGH is considered the
biggest modern government tertiary hospital in the Philippines, servicing more than 600,000
patients annually. It remains the only national referral center for tertiary care, providing direct
and quality patient services to thousands of indigent Filipinos all over the country.
REFERENCES:
http://dotregion1.com/wp-content/uploads/2019/03/Tertiary-Hospitals-For-Medical-
Tourism.pdf
https://www.asianhospital.com/about/company-profile
https://www.stlukes.com.ph/news-and-events/news-and-press-release/st-lukes-through-the-
years-a-tradition-of-excellence#:~:text=LUKE'S%20THROUGH%20THE%20YEARS%3A%20A
%20TRADITION%20OF%20EXCELLENCE,-Posted%20on%20Oct&text=Our%20humble
%20beginnings%20can%20be,Brent%20of%20the%20Episcopal%20Missions.
https://pjp2hmc.com/about-us/
https://www.maniladoctors.com.ph/about-us/manila-doctors-hospital-a-history/
https://www.pgh.gov.ph/about-us/