UNITED INTERNATIONAL UNIVERSITY

Report on

Assessing the Effectiveness of Employee Training and

Development Programs in BTI

Submitted to
MD. KAZIMUL HOQUE
Assistant Professor
Email : kazimul@bus.uiu.ac.bd
United International University

Submitted By
Group: Brainstormers

SL Name ID
1 Md. Khalakujjaman Khan 913220342
2 Md. Jahidur Rahman 913220310
3 Arif Hossain 913220312
4 Jamil Mahmud 913220322
5 Toufique Ahmed 913220328

Date: 02-06-2023

Employee Training and Development

Literature Review: Training and Development in Enhancing Organizational
Performance

Introduction:
Training and development play a vital role in shaping the skills, knowledge, and competencies
of employees within an organization. In today's dynamic business environment, organizations
like Building Technology and Ideas Ltd. (BTI) recognize the importance of investing in their
employees' growth and development to enhance organizational performance. This literature
review aims to explore the concept of training and development, its purpose, and its role in
improving organizational performance.
Concept of Training and Development:
Training and development refer to systematic processes aimed at improving employees' skills,
knowledge, abilities, and attitudes, thereby enhancing their performance in the workplace. It
involves a planned and organized approach to equipping employees with the necessary
competencies to perform their current jobs effectively and prepare them for future roles and
responsibilities.
Purpose of Training and Development:
Enhancing Employee Skills and Competencies: Training and development initiatives
provide employees with opportunities to acquire new skills, knowledge, and competencies that
are essential for their current roles or future career advancement. By addressing skill gaps,
organizations can improve employees' job performance and productivity.
Adapting to Technological Advancements: Rapid technological advancements require
organizations to keep their employees updated with the latest tools, software, and systems.
Training and development programs help employees develop proficiency in utilizing new
technologies, ensuring they can leverage them to drive organizational growth and efficiency.
Promoting Employee Engagement and Retention: Employees perceive training and
development opportunities as valuable investments made by the organization in their
professional growth. Access to training programs enhances job satisfaction, boosts employee
morale, and fosters a sense of loyalty and commitment. This, in turn, improves employee
engagement and reduces turnover rates.
Supporting Organizational Change and Innovation: In a rapidly evolving business
landscape, organizations must adapt to changes to remain competitive. Training and
development initiatives help employees embrace organizational changes, acquire new skills
required by evolving roles, and foster a culture of innovation by encouraging creativity and
critical thinking.
Role of Training and Development in Enhancing Organizational Performance:
Improved Employee Performance: Well-designed training and development programs equip
employees with the necessary knowledge and skills to perform their job responsibilities
effectively. As employees become more competent and proficient, their performance improves,
leading to increased productivity and efficiency in accomplishing organizational goals.

Employee Training and Development

Enhanced Employee Satisfaction and Motivation: Offering training and development
opportunities demonstrates an organization's commitment to its employees' professional
growth and career advancement. This fosters a positive work environment, boosts employee
satisfaction, and increases their motivation to contribute their best efforts to achieving
organizational objectives.
Talent Development and Succession Planning: Training and development initiatives help
identify high-potential employees and nurture their skills and capabilities for future leadership
positions. By investing in the development of talented individuals, organizations ensure a
pipeline of skilled leaders, reducing the risks associated with succession gaps.
Increased Organizational Agility: Organizations that prioritize training and development are
better equipped to adapt to market changes, technological advancements, and industry trends.
Employees with up-to-date skills and knowledge are more agile, enabling organizations to
respond quickly to emerging opportunities and challenges.
Conclusion:
The literature supports the critical role of training and development in enhancing organizational
performance. By providing employees with opportunities to acquire new skills, adapt to
changes, and improve their performance, organizations like BTI can drive employee
engagement, productivity, and innovation. A well-executed training and development program
not only benefits individual employees but also contributes to the overall success and
competitiveness of the organization in the real estate industry.

Employee Training and Development

 Organization overview

Building Technology and Ideas Ltd. (BTI) is a renowned real estate company based in Bangladesh.
With nearly 800 employees, BTI has established itself as a key player in the industry, specializing in
various aspects of real estate, including interior design, property management, and construction. The
company encompasses different departments such as HR, Admin, Payroll, Accounts, Finance, Sales
(Luxury), Sales (Classic), Design, Logistics, Customer Service Department (CSD), Registration, Digital
Marketing, Survey, Training, Buy Back, Legal, Property Renovation, Fire, Construction, Business
Development (BD), Land Acquisition, and Squire Feet Stories (SFS).

Recognizing the significance of training and development in fostering employee growth and
organizational success, BTI has implemented comprehensive programs to enhance the skills and
knowledge of its workforce. These programs cater to both new joiners and regular employees, focusing
on various areas such as sales, business development, customer service, property management, and
more.

BTI offers a range of training methods, including classroom sessions, virtual training via platforms like
Zoom, and digital portals where recorded videos are shared. By providing diverse learning
opportunities, BTI ensures that employees with different learning styles can benefit from the training
programs.

To evaluate the effectiveness of its training and development initiatives, BTI conducts written exams
and viva sessions for new joiners. Department heads play a crucial role in creating exam questions, and
cross-functional vivas further test the trainees' knowledge. Additionally, BTI emphasizes the
importance of continuous learning and conducts repeated training sessions, mock sessions, and quizzes
to reinforce skills and knowledge among its employees.

While BTI's training and development programs demonstrate strengths, such as comprehensive training
and a focus on customer service, there are areas for improvement, including expanding repeated
training, introducing leadership development programs, and fostering a culture of continuous learning.

By implementing these recommendations, BTI can further enhance its training and development
initiatives, leading to improved employee performance and satisfaction, reduced turnover, and
ultimately, the continued growth and success of the organization.

Employee Training and Development

Analysis of Training and Development Programs at BTI
BTI, as a real estate company in Bangladesh, recognizes the significance of training and development
programs to enhance employee performance, satisfaction, and overall organizational success. This
analysis focuses on the types of programs offered by BTI, their objectives, and their impact on employee
performance and satisfaction.
Types of Training and Development Programs:

New Joiner
Training:

Need-Based Repeated
Training Training:

Mock
Quiz Tests
Sessions

New Joiner Training: BTI provides comprehensive training for new employees in various
departments, including Sales, Business Development, Squire Feet Stories (SFS), Customer Service
Department (CSD), and Property Management. This training is delivered through classroom sessions,
virtual training via Zoom meetings, and digital portals with recorded videos shared through links.
Repeated Training: Regular employees receive repeated training in areas such as Customer Service
(CS) and Deed of Agreement to enhance their skills and ensure consistent service quality.
Mock Sessions: Mock sessions are conducted where senior employees act as customers, providing
junior employees with a simulated customer experience to improve their customer service skills.
Quiz Tests: Quiz tests are conducted to assess employees' knowledge of new projects, ensuring they
are well-informed to address customer inquiries effectively.
Need-Based Training: Employees receive training based on identified needs. For example, the
Customer Service Department (CSD) requested training on Logistics Support to keep customers
informed about the status of their file processing.

Employee Training and Development

Objectives of Training and Development Programs:

The principal objective of training and development division is to make sure the availability of a skilled
and willing workforce to an organization.

Enhancing Skills
and Knowledge:

Increased Adapting to
Satisfaction and Changing
Motivation: Environments:

Objectives of
Training and
Development
Programs
Enhanced Improving
Customer Service: Customer Service:

Impact Employee
Adaptability and
Performance and
Innovation:
Satisfaction:

Enhancing Skills and Knowledge: The primary objective of BTI's training and development programs
is to equip employees with the necessary skills, knowledge, and competencies to excel in their roles.
These programs aim to bridge skill gaps, improve job performance, and ensure employees have the
expertise required to meet customer expectations.

Adapting to Changing Environments:

BTI recognizes the importance of adapting to technological advancements and industry changes.
Training programs aim to keep employees updated on new tools, software, and trends, enabling them
to embrace change and remain competitive.
Improving Customer Service:
Training programs, such as mock sessions and need-based training, focus on enhancing customer
service skills. By improving employees' ability to understand and meet customer needs, BTI aims to
provide exceptional service and increase customer satisfaction.
Impact on Employee Performance and Satisfaction:
Improved Performance: The training and development programs offered by BTI contribute to improved
employee performance. By equipping employees with the necessary knowledge and skills, BTI ensures
that employees can effectively carry out their job responsibilities. This leads to increased productivity,
efficiency, and overall job performance.

Employee Training and Development

Increased Satisfaction and Motivation:
BTI's focus on training and development demonstrates its commitment to employee growth and
professional development. This investment in employees' skills and knowledge positively influences
their job satisfaction and motivation. Employees are more engaged, feel valued, and are motivated to
contribute their best efforts to organizational success.
Enhanced Customer Service:
The training programs at BTI, particularly those related to customer service, have a direct impact on
customer satisfaction. Well-trained employees are better equipped to handle customer inquiries, resolve
issues promptly, and provide a positive customer experience.
Adaptability and Innovation:
The training programs enable employees to adapt to changing environments, fostering a culture of
innovation. By acquiring new skills and knowledge, employees become more agile in responding to
market changes, technological advancements, and customer demands.

Overall, BTI's training and development programs have a positive impact on employee performance,
satisfaction, and the ability to deliver exceptional customer service. By investing in the growth and
development of its workforce, BTI cultivates a skilled and motivated workforce, leading to improved
organizational performance in the real estate industry.

Strengths of BTI's Training and Development Programs:

Comprehensive New Joiner Training: BTI offers a comprehensive training program for new employees,
covering various departments and roles within the organization. This ensures that employees receive a
solid foundation and understanding of their responsibilities.
Variety of Training Methods:
BTI utilizes different training methods, including classroom sessions, virtual training, and digital portals
with recorded videos. This approach caters to different learning styles and allows employees to access
training materials conveniently.
Focus on Customer Service:
BTI recognizes the importance of customer service and incorporates training programs specifically
designed to enhance employees' customer service skills. This emphasis aligns with the company's goal
of providing exceptional service to customers.
Need-Based Training:
BTI offers need-based training, addressing specific skill gaps identified within the organization. This
targeted approach ensures that employees receive training relevant to their roles and responsibilities.

Employee Training and Development

Weaknesses of BTI's Training and Development Programs:

Limited Repeated Training:

While BTI conducts repeated training sessions in certain areas, such as customer service, there might
be scope for expanding the range of repeated training programs to other departments. This would help
reinforce skills and knowledge among employees and ensure consistent performance.

Limited Focus on Leadership Development:

The analysis does not indicate specific training programs or initiatives related to leadership development
or succession planning. Developing leadership skills among employees is crucial for long-term
organizational growth and stability.

Lack of Continuous Learning Opportunities:

The analysis does not mention ongoing or continuous learning opportunities beyond the initial training
programs. Continuous learning is essential for employees to stay updated with industry trends,
technologies, and best practices.

Recommendations for Improvement:

Enhance Repeated Training:
BTI can expand the range of repeated training programs offered to employees across different
departments. This will reinforce skills, update knowledge, and address changing job requirements.

Introduce Leadership Development Programs:

BTI should consider implementing leadership development programs to identify and nurture high-
potential employees for future leadership roles. These programs can focus on building leadership
competencies, strategic thinking, and decision-making skills.
Establish a Culture of Continuous Learning:
BTI should promote a culture of continuous learning by encouraging employees to engage in ongoing
professional development. This can be achieved through initiatives such as providing access to online
learning platforms, organizing webinars or workshops, and offering educational reimbursements.
Evaluate Training Effectiveness:
BTI should establish mechanisms to assess the effectiveness of training programs, including gathering
feedback from employees and monitoring performance improvements. This evaluation will help
identify areas for improvement and ensure that training initiatives align with organizational goals.

Employee Training and Development

Incorporate Technology-Enabled Learning:
BTI can explore the use of technology-enabled learning platforms, such as Learning Management
Systems (LMS), to deliver training content, track progress, and provide employees with self-paced
learning opportunities.
Foster Mentoring and Coaching Programs:
Implementing mentoring and coaching programs can provide employees with personalized guidance
and support for their professional development. Experienced employees can share their knowledge and
expertise with junior staff, promoting a culture of learning and growth.

By implementing these recommendations, BTI can strengthen its training and development programs,
enhance employee performance and satisfaction, and foster a continuous learning culture that supports
the organization's long-term success.

Implementing the recommended improvements to training and development programs at BTI may
present both challenges and opportunities. Let's discuss them below:

Challenges:
Source Allocation:
Implementing enhanced training programs may require additional resources in terms of budget, time,
and personnel. BTI needs to allocate adequate resources to develop and deliver the new programs
effectively. This may involve investments in training materials, technology infrastructure, hiring
trainers, or partnering with external training providers.
Resistance to Change:
Introducing new training initiatives may face resistance from employees who are accustomed to existing
methods. Change management strategies should be employed to address resistance and communicate
the benefits of the improvements. Employee engagement and involvement in the process can help
overcome resistance and foster a positive attitude towards the changes.

Sustaining Continuous Learning:

Establishing a culture of continuous learning requires consistent efforts and reinforcement. BTI may
face challenges in maintaining employees' motivation for continuous learning and ensuring their active
participation in ongoing training opportunities. Regular communication, recognition of learning
achievements, and integrating learning opportunities into employees' performance and development
plans can help sustain a culture of continuous learning.

Employee Training and Development

 Opportunities:
Employee Engagement and Retention:
Enhancing training and development programs presents an opportunity to engage and retain employees.
By providing opportunities for growth, career advancement, and skill development, BTI can increase
employee satisfaction and loyalty, reducing turnover rates.
Improved Organizational Performance:
Effective training and development programs can contribute to improved job performance, productivity,
and overall organizational performance. By aligning employee skills with organizational goals, BTI can
enhance efficiency, effectiveness, and achieve better outcomes.
Competitive Advantage:
Investing in training and development initiatives that focus on customer service, leadership
development, and continuous learning can give BTI a competitive edge in the real estate industry.
Skilled employees who provide excellent customer service can differentiate the company from
competitors, leading to increased customer satisfaction and loyalty.

Succession Planning and Talent Development:

Developing leadership skills through leadership development programs can create a talent pipeline and
ensure a smooth transition for key positions. Identifying high-potential employees and nurturing their
skills prepares them for future leadership roles, reducing succession risks.

Innovation and Adaptability:

By fostering a culture of continuous learning and embracing technological advancements, BTI can
position itself as an innovative and adaptable organization. Employees equipped with up-to-date skills
and knowledge can drive innovation, improve processes, and effectively adapt to changing market
conditions.

To capitalize on these opportunities and overcome the challenges, BTI should establish clear
implementation plans, engage stakeholders, provide necessary support and resources, and continuously
monitor and evaluate the effectiveness of the improvements to training and development programs.

Summary:
The training and development programs of BTI demonstrate several strengths, including comprehensive
new joiner training, a variety of training methods, a focus on customer service, and need-based training.
These programs contribute to improving employee performance, satisfaction, and customer service.
However, there are areas for improvement, such as expanding repeated training, introducing leadership
development programs, fostering continuous learning opportunities, and evaluating training
effectiveness.

Implementing the recommended improvements presents both challenges and opportunities. Challenges
include resource allocation, resistance to change, and sustaining continuous learning. On the other hand,
the opportunities include increased employee engagement and retention, improved organizational

Employee Training and Development

performance, competitive advantage, succession planning, talent development, and fostering innovation
and adaptability.

Continuous learning and development play a vital role in the success of an organization and the career
growth of employees. By investing in training and development initiatives, organizations like BTI can
enhance employee skills, improve performance, and align employees with organizational goals.
Continuous learning enables employees to adapt to changes, stay updated with industry trends, and
contribute to innovation and improved customer service. It also promotes employee satisfaction,
engagement, and career advancement opportunities.

In conclusion, while BTI's training and development programs have shown positive impacts on
employee performance and satisfaction, implementing the recommended improvements can further
enhance these outcomes. Continuous learning and development are crucial for organizational success,
providing benefits such as increased employee engagement, improved performance, competitive
advantage, talent development, and fostering a culture of innovation. By prioritizing training and
development and embracing a continuous learning mindset, BTI can position itself as a leading
organization in the real estate industry while supporting the career growth and success of its employees.

Employee Training and Development