TUTORIAL

1. Describe the background of company used in a case study for this research.
This company is a leading global provider of technology solutions for the energy
industry. The Company has more than 6000 ERP users globally. However, the
geographical focus for the study was on the Europe and Africa Region where the
company has approximately 3000+ ERP users in 6 main locations (5 in Europe and 1
in Africa). According to the latest report from analysts at Gartner, the revenue could
exceed $267 billion in 2011 from $244 billion in 2010.
2. Identify three challenges of ERP system implementation
i. Enterprise resource planning systems implementation is often considered
as a challenging and daunting task.
It usually requires systematic planning, expert consultation, and well-structured
methodology. The process is even more complex when the ERP system is
implemented in large organizations with several business units. It might take
even several years before the system is fully operational.
ii. Training
When organizations need to reduce their cost, they usually will cut the training
cost as it is considered as an overhead cost. Training is often not perceived as a
high priority. Training needs to use effectively Business Processes and ERP
Systems with the goal to increase profit. However, on the other hand, training
people is also seen as a burden because the available labor hours will decrease
which in turn will impact the profit rise. The dilemma that most managers
encounter is to find the balance between budgets for training verse the benefits.
iii. Role and responsibilities
There is a need to investigate if people are aware of roles and responsibilities
within an ERP system implementation and use.
3. What data collection methods used in the research?
Demographic data and Knowledge level
4. Describe the roles involved in this study.
i. Global Process Owners
ERP Champions at senior management level of an organization which needs to
sustain for long term
ii. Local Process Owners
E Champions at mid management levels will connect knowledge needs with
operations of an organization.
iii. Super Users/Process Experts.
Connectors across an organization and in addition beneficiaries of strengthened
knowledge flows
iv. End users
Knowledge consumers and beneficiaries of strengthened knowledge flows.
v. IT Department
Enabler and technical support of knowledge Management solutions

5. List training process plan based on the research.

i. Define ERP system solution
ii. Produce system solution
iii. Implement ERP system solution
iv. Identify changes business process
v. Identify trainer
vi. Deliver business process and ERP system training
vii. Evaluate training effectiveness
viii. Identify affected users
ix. Deliver preliminary training
x. Deliver basic technology training
xi. Intergrate super users
xii. Prepare curriculum
xiii. Prepare end user documentation