The Head Barista supervises to ensure that proper security procedures are in place to protect

employees, guests and company assets, manage shifts while upholding standards, product quality and
cleanliness, investigate and resolve complaints concerning quality and service, ensure positive guest
service in all areas. He/She possesses barista experience and coffee knowledge and ability to provide
barista training to staff. He/She manages daily operations of the outlet and maintains quality standard of
services. He/She formulates standard operating procedures and training manuals. He/She also performs
daily inventory check to ensure maintenance of stocks, corrects any operational inconsistency, orders
and maintains acceptable par stock level.

Tasks
 Administer purchasing and receiving procedures.
 Analyse alcoholic beverage business.
 Analyse service quality and customer satisfaction.
 Conduct staff performance assessment process.
 Contribute to innovation process within own scope of work in the business unit.
 Develop and motivate team members through capability development.
 Facilitate compliance with legislative and regulatory requirements.
 Foster service innovation.
 Identify and establish internal and external stakeholder relationships.
 Implement loss/risk prevention.
 Lead team to implement change.
 Manage and implement business continuity plans.
 Manage compliance with food and beverage hygiene policies and procedures.
 Manage cost and quality controls.
 Manage crisis situations.
 Manage customer service.
 Manage food and beverage operations.
 Manage site/outlet and equipment maintenance.
 Manage training.
 Participate in dispute resolution.