Job Title: Center Store Assistant Manager

Reports to: Center Store Manager

Purpose: Directs, delegates, trains, leads and works alongside the Grocery staff
to ensure that product is properly stored, stocked, rotated, labeled
and faced. Serves as a member of Center Store management team and
provides effective back up to the Center Store Manager by assuming
designated responsibilities in their absence.
Status Full time, Hourly
Hours: 35-40 Hours Weekly

Primary Responsibilities:

Personnel:

Having a well-trained and effective staff is essential to the smooth functioning of the Center
Store. The Center Store Assistant Manager will take a lead role in training, educating,
motivating and generally overseeing the grocery staff.

 Set a positive example for employees by fulfilling customer service expectations set
forth for all staff
 Coordinate and participate in the training of grocery workers.
 Participate in departmental meetings
 Assist in planning the weekly schedule and arranging coverage for staff vacations
and sick days.
 Supervise and coach staff in proper stocking and merchandising procedures, paying
close attention to rotation of goods and presentation.
 Monitor staff performance to ensure all staff are following department policies and
procedures. Intervene and assist where necessary.
 Inform performance evaluations in consultation with the Center Store Manager

Operations Development:
 Develop and document Standard Operating Procedures for key processes and
procedures for Grocery, Perishables, Bulk and Wellness s delegated by CSM.
 Develop and document cleaning & maintenance schedules and procedures
 Develop and document safety training resources
  Document routines such as order deadlines for vendors, delivery days for vendors,
promotional cycles, checking and responding to product Request book, team
meetings, .
 Develop, maintain and implement written training plan for new Grocery/Bulk
stockers with 1st week, 30 day and 60 day check-in for orientation.
 Participate in regular Center Store Management Team meetings
 Identify and communicate systemic issues and communication breakdowns to
Center Store Manager

Purchasing:
This position is envisioned as allowing for up to 2 days a week dedicated to purchasing and
informing the product mix of a sub department, at the discretion of the Center Store
Manager. In that capacity, the position has these responsibilities.

 Order product in quantities adequate to maintain fully stocked sets, while keeping
inventory low enough to ensure optimal freshness, and to keep backstock to a
minimum.
 Review product receiving to ensure that accurate invoicing, pricing, credits and
returns, and coding has taken place.
 Communicate any difficulties with vendors or products to the Center Store
Management team.
 Break down and back stock deliveries that are not immediately stocked.
 Set an example for and assist with the training of new stockers.
 Assist the grocery staff in proper stocking and merchandising procedures, paying
close attention to rotation of goods and presentation.

Administration:

 Work with the Center Store Manager to achieve long and short term goals for
department sales, margin, labor expense and net profit.
 Assist in monitoring and maintain department supplies.
 Perform select Center Store Manager duties in their absence.
 Other projects as time permits with the support of Center Store Manager.

Communication:
 Communicate respectfully, openly and honestly.
 Listen attentively to others, ask questions, and remain open to other viewpoints.
 Demonstrate empathic listening skills.

Additional General Responsibilities:

 Know what makes Co-ops unique and how to explain/promote Fiddleheads
membership.
 Take initiative to increase your own product knowledge.
 Develop working knowledge of where products are in the store and/or where to
locate information about products.
 Willingness to learn about and take on new responsibilities.
  Orient and be helpful to new employees.
 Set a positive example for co-workers.
 Maintain good working relations with other Fiddleheads staff.
 Encourage and demonstrate good team behaviors.  
 Attend staff meetings and staff training sessions.  
 Follow storewide policies & procedures and the expectations outlined in the
Employee Handbook.
 Provide customer service in other areas of the store as needed.
 Answer phones as necessary.
 Accept other tasks as assigned by supervisor.

Qualifications:

 Excellent sense of organization and follow through on commitments.

 Ability to work independently and motivate self and others.
 Experience in setting and stocking grocery products.
 Knowledge of whole, natural and organic foods.
 Experience in purchasing and inventory control.
 Experience in training and supervising staff.
 Ability to develop and maintain mutually respectful relations with customers, staff
and vendors.
 Ability to handle stressful situations in a calm, effective manner
 Excellent and consistent customer service skills
 Excellent communications skills
 Ability to properly lift 50 pounds on occasion and 35 pounds frequently
 Physical flexibility to stand, walk, squat, bend, balance and rotate body.

4/08/2022 lj