Haidar Lakhrech

Tunisia / Sousse
Email: haider.lakh@gmail.com
Mobile : +216 22218389
Passport N : Y874695

Personal Summary I’m a professional sales retail manager with almost 12 years in sales and 5 years
in management. I’m High energy self motivated passionate manager,
passionate with sales retail and dealing with customer and well understanding
their needs, I have proven myself to be a highly capable leader with the ability
to manage and motivate a team to ensure high company incoming revenue.

Career History
[March 2020 to present day] ZARA Floor manager - Sousse Mall
My day to day duties are;
Opening the store and briefing with the sections in charges for about 15 min
which we discuss our company’s KPI and daily sales over all sections.
We clap for whom who got their target and I give a push to who's not and I try
to understand why they didn't so we can find solutions together.
 Organizing the whole delivery process in store Using RFID system
• Ensuring the stockroom is organized and each Section is using its space
allocation
• Managing delivery paperwork and identifying and escalating any
discrepancies
 Preparing the weekly schedule for Stockroom team and shifts arrangement
 Managing, developing and motivating the stockroom team, making sure they
understand the importance of stockroom processes and safety
 Finally, by working in ZARA are extremely busy, due to the number of
customers in our stores, therefore I’m enjoying working in a fast paced

[Oct 2017 to January 2020]Assistant Showroom Manager

Ansar Group DUBAI branch

Department store Asst Manager responsible of various sections ;

Fashion Garments, ladies bags, Footwear, Watches and luxury eyewear
brands, Perfumes and cosmetics, ladies accessories …
 Supervised all daily operations of a full retail store
 Managed showroom inventory and ordering of materials
 Checking the sales either per group wise or total sale using the MICROSOFT
DYNAMIC Sys NAV.
 Weekly going to warehouse to bring the new arrival items
 Coordinate with my manager to be up-to-date with workflow
 Daily dealing with customer complains ,and solve the staff conflict
 Always encouraging and motivate my staff team to enhance their performance
in showroom and reach their section target
 Understanding the P&L statement and controlling the stock so it will not be
ageing and getting rid of it with low profit
 Giving opinions to purchasers team for what is moving fast and slow moving and
the new arrival fashion available in market
 Frequently checking the showcases for VM trends if it is up-to-date

[August 2014 to November 2017]Senior Sales Advisor H&M Brand DUBAI

MALL

After the visit of Alshaya GM to our boots store in Dubai mall he has promote
me to be a supervisor in H&M
Monitoring the performance of my sales team and ensuring that they hit all of
the achievable targets set, and above all increasing sales. my day to day
duties are :

 Assist the manager in the day-to-day supervision of staff by directing and

overseeing workflow within the store
 Assist the management team with the training and developing of Sales Advisors
on the operational side of the business by following up on clear goals and
providing timely feedback
 Ensure that all employee issues are immediately brought to the attention of
management team
 Maintain the high quality of H&M customer service by providing the best
shopping experience for each customer
 Ability to suspend an employee with discretion and approval from Store
Manager or District Manager if only manager on duty
 Assist the management team in the day-to-day supervision of staff by directing
and overseeing workflow within the store
 Supervise the display of clothes in racks and shelves or stands and make sure are
well displayed and steamed

January 2012 to July 2014] Sales Advisor BOOTS pharmacy DUBAI MALL
Starting at Alshaya in boots pharmacy as a sales assistant in cosmetics,
advice and help customers to bought the right perfume or lotion or skin care
items by promote our company’s BRAND N07 my day to day duties are :

 Advising &serving Customer.

 Processing payments.
 Assisting customers in order to help them find what they need.
 Ensuring stock levels are well maintained.
 Promoting store cards or special offers.
 Providing customers with information on pricing and product availability.
 Arranging window displays.
 Handling customer complaints or handing customers on to management.
 2000-2004: baccalaureate economics and management
Academic High School Othman Chatti Msaken Sousse
Qualifications 2004-2006: Fundamental License in Management
Institute of Management of Sousse ISG

Training and  Diplomat Sales Representative

Certificate  Certificate of Achievement : level C1 language course /General English
 Certificate of Attendance : Selling Skills training Held in boots Dubai Mall- Dubai
 Certification of Attendance: MS OFFICE Tools course

Language and  Arabic : Mother Tongue

Computer skills  French : Excellent speaking and writing
 English: Fluent speaking and writing.
 High level computer skills including Excel, Word and PowerPoint
 Excellent management of WindowsXP, 7, 8.1,10.
 IQsales software for sales management
Area of Expertise  KPI achievement
 Customer satisfaction
 Store organizing
 Customer relationship management
 Staff management