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  • Emergencies

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    Ahmed Faid
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    The document provides guidance for tour guides on how to handle emergency situations. It includes sample announcements for situations where the tour bus is damaged and cannot be used, and where the destination, a night safari, is closed due to a fire. It also presents a role play conversation where a tourist falls ill, with the guide showing concern and offering help by getting water, tissues, and suggesting taking the tourist to the hospital. The tips section advises tour guides to be eager to help tourists who are sick, ask what is needed, check on how they are feeling, and offer further assistance if symptoms worsen.

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    emergencies in tourism

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    The document provides guidance for tour guides on how to handle emergency situations. It includes sample announcements for situations where the tour bus is damaged and cannot be used, and where the destination, a night safari, is closed due to a fire. It also presents a role play conversation where a tourist falls ill, with the guide showing concern and offering help by getting water, tissues, and suggesting taking the tourist to the hospital. The tips section advises tour guides to be eager to help tourists who are sick, ask what is needed, check on how they are feeling, and offer further assistance if symptoms worsen.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views4 pages

    Emergencies

    Uploaded by

    Ahmed Faid
    The document provides guidance for tour guides on how to handle emergency situations. It includes sample announcements for situations where the tour bus is damaged and cannot be used, and where the destination, a night safari, is closed due to a fire. It also presents a role play conversation where a tourist falls ill, with the guide showing concern and offering help by getting water, tissues, and suggesting taking the tourist to the hospital. The tips section advises tour guides to be eager to help tourists who are sick, ask what is needed, check on how they are feeling, and offer further assistance if symptoms worsen.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    MODULE I

    Social Interaction
    Coping with Emergencies

    Expressions:
    I have an important announcement to make.
    I’m afraid there needs to be change of plan.
    We were planning to …., but ………………………
    I am really sorry about this.
    The situation is beyond our control.
    Role-play
    Work with a partner. You are a tour guide, prepare an
    announcement to present to the tourists
    Situation 1:
    A car has crashed into the tour bus – the bus is damaged and
    cannot be driven anymore. Tell your passengers that you have
    telephoned for a replacement to come but it will take 2 hours to
    get there. Offer some drinks while they wait for the new bus.
    ……………………………………………………………………………………………………………
    ………………………………………………………………………………………………………
    Situation 2:

    You have just arrived at the Night Safari. The police have told
    you that there was a fire and the staff is busy cleaning the place.
    Therefore, the Night Safari is closed today. Tell your tourists
    the bad news and suggest an alternative.
    ………………………………………………………………………………………………………………………
    …………………………………………………………………………………………………………………..

    Read the following conversation. Fill in the blanks with the words
    in the box.
    Hospital tissues sick collapsed help worse

    Man: Come quickly! My wife needs 1__________


    Guide: What happened? Is she 2_________?
    Man: We were just sitting talking when she went pale and
    3________.
    Guide: Is she still unconscious?
    Man: No, she is moaning and says she feels sick and wants to
    vomit.
    Guide: I will get you some water and 4__________ and a
    plastic bag to vomit in. Here you are.
    Woman: Thank you.
    Guide: How do you feel now?
    Woman: I feel a little dizzy and still nauseous.
    Guide: Do you want us to take you to the 5________?
    Woman: No, it’s OK, I think I will be alright. It was probably just
    a touch of heat stroke; it has been very hot in the sun today.
    Guide: Well, if you feel any 6________, you must let me know.
    Woman: Yes, I will.Thank you.

    Tips
    Show great concern and eagerness to help when a tourist is sick.
    Remember to ask what the tourist needs first. After the tourist
    has recovered, show your concern by asking how he/she is feeling
    Offering help:
    What happened?
    Is he/she + adjective?
    I will get you ………
    How do you feel now?
    Do you want me to ………?
    If you feel any worse, you must let me know.
    Can/ May I help you?
    What can I do for you?
    Is there anything (else) I can do for you?
    Can I get you…?

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