BUILDING SERVICES ENGINEERING II

BGN263
GROUP PROJECT

BUILDING SERVICES

Class Group Team’s Topic

AAP1164C TELECOMMUNICATION SYSTEM

Members’ particulars:
No Name Student ID Contact No
1. MUHAMMAD DANIEL BIN YUSOF 2020472494 010 - 9871277

2. SEFERRO BIN SEFIE @ SEFFE 2020849164 011-2169 6485

3. MOHAMMAD IRFAN RAFIUDIN 2020604142 012-249 6962

4. AIMAN IKHWAN BIN ABDUL RAHMAN 2020625876 019-586 6221

5. MUHAMMAD RAZIQ BIN SAHARUDIN 2020478764 017-202 8068

6. MUHAMMAD ALIF HAIKAL BIN ZAMSHAH 2020465054 011-3513 1019

 TABLE OF CONTENT
ACKNOWLEDGEMENT .....................................................................................................ii
1.0 INTRODUCTION ....................................................................................................... 1
2.0 BACKGROUND ......................................................................................................... 2
2.1 Case study (Hilton Hotel) ........................................................................................ 2
2.2 Type of the system ................................................................................................... 3
3.0 REQUIREMENT AND INSTALLATION ................................................................ 5
4.0 OPERATION OF THE SYSTEMS .......................................................................... 10
5.0 RELATED PHOTOGRAPHS .................................................................................. 12
6.0 CONCLUSIONS ....................................................................................................... 13
7.0 REFFERENCES ....................................................................................................... 14

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 ACKNOWLADGEMENT

We would like to express our deepest appreciation to all those who have helped and assisted
us directly or indirectly so that this group can complete this report.

First of all, we are very grateful to God because with His permission and bounty we were
able to complete this task. We are also grateful to our parents and family members who have
unceasingly provided unwavering support to each of us throughout the completion of this
assignment. As high as-High appreciation is expressed to our lecturer Puan SITI JAMIA BIN TUN
JAMIL for his guidance in making reports and teaching throughout this BGN263 course in the
current semester. In addition, we would also like to express our deepest appreciation to our
classmates and friends also for their opinions and advice who have made this assignment better
and brilliant with various ideas from different individuals to achieve the best. Lastly, thanks to
each of our teammates for their hard work with high commitment during the discussion and
division of tasks sessions which were all done exceptionally well with amazing collaboration.

All good services to those who have helped us in our efforts to complete this task well and
on time without any circumstances. The team has dedicated all their strengths and this is our final
report to present. Thank you.

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1.0 INTRODUCTION

The topic that our group chose for this case study report is "Telecommunication system".
Telecommunication system is a general phrase that refers to the transmission of information over
a long distance using electronic and electrical means. A proper, effective communication setup
involved two or more stations, which is each of those setups is equipped with a transmitter and a
receiver. The telegraph, telephones, radio, microwave communication systems, fiber optics,
satellites, and the internet are examples of telecommunications equipment. To transmit
information, data is first converted into electrical signals known as carrier waves, which are then
modulated into either analogue or digital signals. Amplitude modulation, or analogue modulation,
is a technique used in radio broadcasting.

Furthermore, communication signals are typically analogue and digital signals. The
amplitude modulation used in radio broadcasting is analogue modulation. Because both analogue
and digital communications rely on electrical signals, data is transmitted almost instantly,
regardless of distance. This will allow users to communicate with people across the street or around
the world in real time.

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2.0 BACKGROUND OF THE CASE STUDY AND TYPES OF THE SYSTEM

2.1 BACKGROUND OF THE CASE STUDY

This report is aim for student to be able to distinguish the process of installation and
operation of building services system for telecommunication system in building services system
engineering. Telecommunications is a global term that refers to the exchange of information
through electronic and electrical means over significant distances. another term for
telecommunications is telecom.

Our group decided to choose Hilton Hotel that located at Kuala Lumpur. Hilton Kuala
Lumpur is a luxury hotel, located at 3 Jalan Stesen Sentral, Kuala Lumpur, Malaysia. It is part of
the Hilton Hotels & Resorts hotel chain. Hilton Kuala Lumpur is located in the heart of KL Sentral,
35 storeys high and 154m high. The hotel is ranked under 43 of the tallest building in Malaysia.
Next door is the same building that houses a French chain hotel Le Meridien.

Hilton Kuala Lumpur has received more than 100 awards since the hotel opened in 2004.
The hotel was awarded Best Business Hotel in Kuala Lumpur at the 2012 Asia Pacific Business
Traveler Awards. It was also recognized as the Best City Hotel - Kuala Lumpur October 2012 at
the Annual TTG Travel Awards Ceremony. 23 held in Bangkok, Thailand, the fifth time the hotel
has won the award since the hotel was founded. Some other highlights include Best Malaysian
Hotel at the 2005 World Travel Awards in London, the International Five Star Diamond Award
by the American Association of Hospitality Sciences Awards 2005, Best Business Hotels in Asia
by TTG Asia 2005, Best Hotel Development Award at the 2006 FIABCI Malaysia Property
Awards, Best New Business Hotel in the World at the United Kingdom Business Traveler Awards
2006, Best Business Hotel in Kuala Lumpur by Asia Pacific Business Travelers 2006, Best Luxury
Hotel in the 2007 Asian Platinum Awards Hospitality, Malaysia's Leading Business Hotel in the
2007 World Tourism Awards, Best Urban Hotel by TTG Asia 2009, Asia's Leading Design Hotel
by the World Tourism Awards 2009, Best Urban Hotel by Expatriate Lifestyle 2010. The hotel
has ample parking for its tenants and visitors.

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2.2 TYPE OF THE SYSTEM

With the introduction of the Internet and the move from analog to digital-based systems,
the hospitality industry has had to invest more money with less of a return on its investment.
Whereas telecommunications used to provide healthy revenues for a hotel, it has now become
imperative for hotels to manage their communications effectively to realize profits in this
department. As such, this document is intended to provide some clarification to help managers
manage their telecommunication departments effectively. Particularly, telecommunications in the
Hilton hotel has been composed of three major components

• Private branch exchange or switch

• Voice mail

• Call accounting

SWITCHES/PBX SYSTEMS

A private branch exchange (PBX) is a telephone system within a hotel that switches calls
between the hotel users (including guests) on local lines while allowing all users to share a certain
number of external lines. PBXs were introduced into hotels to address the need for guestrooms to
have their own private extensions, with a centralized operator to process the calls for those
extensions and to provide guest services. Providing individual lines to the guestrooms was cost-
prohibitive and did not satisfy the guest service requirements needed to operate a hotel effectively.
Switch Components A traditional telecommunications switch is usually made up of the following
components:

1. Central Processing Unit

2. Station Line Cards
3. Trunk Cards
4. PRI Cards
5. T1 Cards

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VOICE MAIL

In today’s environment, almost all hotels are expected to provide integrated a voice
messaging system for use by their guests. Guest ordering system (voicemail system) allows guests
to receive calls and messages even then no operator on duty. Today’s voicemail systems need an
interface both PBX and PMS. Voice-the mail system allows callers to leave detailed personal
messages in them own language so that the mood and urgency of the caller are expressed in per
message. Guests can also be notified via the voicemail text system messages or faxes received at
the front desk. Voicemail allows outgoing callers messages for guests without having to go through
the hotel operator directly, freeing operators to provide personal assistance to those in need. The
voice mail also leads to better staff efficiency, allowing hotel employees to leave detailed messages
to each other that can be picked up at various times day. Like, service is not interrupted due to shift
changes etc. things. In addition, mobile staff such as maids and maintenance can be notified via
pager or cell phone to call in for a message. In some case, rotating DID can be controlled via
voicemail system.

CALL ACOUNTING

Providing telephone service is more than just another way to meet needs your guests; it is
also an important source of income. Contact the accounting system (CAS) allows hotels to resell
telecommunication services to guest rooms, meeting rooms, event rooms and other common guest
areas. System- this system allows hotel operators to independently capture and analyze guest
phone activity and then control profit margins and pricing methods independently for that activity.
Recently, especially with lower usage of living rooms as more guests bring cell phones, the
reporting aspect of this system has become very sophisticated.

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3.0 REQUIREMENT AND INSTALLATION
The main distribution frame (MDF) is a signal distribution frame which links equipment
(inside plant) to cables and subscriber equipment (out plant) and is in the telecommunication room
(TR). It is used for cable termination and cross-connection, as well as over-voltage and over current
protection of individual lines and distribution cables of appropriate sizes. the MDF supplied
through MDF to local exchange equipment. the fibre termination point at the telecommunication
room (TR) is referred to it as Fibre Termination Box (FBX).

The riser system begins normally at the MPOE (minimum point of entry) for the multi-
dwelling unit and is a component of the building's vertical internal telecom/network infrastructure
(MDU). The in-building fibre cable serves as the link between the network facility provider's fibres
and the fibre termination box. It also serves as the building's central distribution point for wiring,
and a riser is needed to install telecom wire from the main telecom room to floor telecom closets
(Riser closet). Multicore fibre cable must be put in a mini-Optical Distribution Frame (ODF)
within the floor telecom closet for high-rise buildings with more than 30 floors; the number of
fibre cores will depend on the number of units on each served level. The foundation should be
thought of as 2 units for considered as the foundation of multi-core fibre calculation. Finally,
trunking will be utilised to safeguard the optical line.

Figure 1: diagram separate MTR and FTC

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Figure 2: Main Telecom Room (MTR)

Figure 3: Fibre Terminal Box

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 Figure 4: riser closet and trunking

Requirement
The standard requirement for high-rise buildings is to offer the necessary capacity to those
who live and/or work there, the majority of whom need a high-speed connection. To fulfil the
rising demand for the tenets at work, home, and in buildings, it is crucial that upgrades to your
network are made accurately to streamline planning, improve inventory control, and enhance
network up-time.

Telecommunication service application in high-rise buildings must be carefully considered

out, efficient, and fit for the building. To build a great and more satisfying product, we may manage
the network's system capacity information, the location of the system connection, maintenance
histories, upgrades, and much more with a better system.

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General specification
Telecommunication room
A building will need a certain number of telecom rooms, and this will depend on the building's
characteristics. Room types include:
• Main telecom room
• Mobile service room
• Rooftop mobile service room
• Floor telecom closet
The telecom rooms in high-rise buildings must be vertically lit, connected by a shared route
system, and must not diminish the minimum area sought. All entrances must also be no more
than 900mm x 2100mm.
Telecom rooms must be away from any of the following sources:
• Heat
• Moisture
• High voltages
• Radio frequency interference
• Electro-magnetic interference
Telecom rooms shouldn't be located right below or close to damp areas like:
• Showers
• Washrooms
• Garbage area
Telecom rooms clear of unnecessary items like:
• Utility pipes
• Sprinkler system
• Windows

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Safety and other consideration taken in telecommunication space:
• Smoke detectors that are connected to the building management system should be
installed.
• Must have emergency lighting installed.
• A required fire retardant material must be used to seal all pathways leading to telecom
spaces.
• All telecom room doors must have a solid wood core or steel structure and a minimum 2-
hour fire resistance certification.
• In telecom rooms, all doors must open outward and have an automated door closure
system installed on a hinged edge.
• All doors must be labelled
• The rooms must be clean and unpolluted.
• Handheld extinguishers for basic firefighting should be available in all telecom rooms.
• All telecom rooms must be kept at 20 degrees Celsius with a 50% relative humidity.
However, the floor telecom can be kept between 20°C and 30°C.
• Telecom rooms must be kept safe from intrusion but accessible to all authorities round-
the-clock.

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4.0 OPERATION OF THE SYSTEMS
It is crucial that improvements to your network are appropriately represented in order to
facilitate planning, improve inventory control, and increase network uptime given the rapid speed
of technology progress and adoption. The Telecommunications System & Cable Management
application can now manage a variety of network-related data, including the location of system
connections, maintenance records, upgrades, and system capacity statistics.

With the help of this crucial solution, you can take back control of your network and stop
letting it rule you by simplifying troubleshooting and minimising communication gaps throughout
move, add, and change processes. Therefore, all telecom spaces, pathways, and cabling systems
must be guaranteed to satisfy the code of standards and current system in order to deliver a suitable
service that comes to meet the needs of the users.

With the rapid rate of change and adoption of technology, updates on your network are
accurately reflected to simplify planning, improve inventory control and increase network
completion times. Telecommunication Systems & Cable Management applications can now
manage network system capacity information of system connection locations, history of
maintenance, upgrades and more. This much-needed solution does everything from simplifying
troubleshooting to eliminating communication discontinuities during the transfer/add/change
process so that you gain more control over your network instead of letting it control you. Therefore,
in order to provide the satisfactory that comes to meet the demand of consumption, all telecom
space, routes and cabling systems shall be ensured to meet the latest standard and system codes.

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Telecommunication space and routes

Several different types of telecom rooms are usually provided in multi-residential units
(MDUs) for high-rise buildings, such as main telecommunication rooms (MTRs), mobile service
rooms, floor telecom cabinets (FTC), riser cabinets and others. All specifications must meet as
shown below:

1. Route (Containment System):

• Must be designed so that the installed cable does not exceed the specified minimum bend
radius
• All parts of the metal containment must be free of sharp edges and bound to the earth
• The opening of the telecom riser must be sealed with a suitable fireproof material
• Cable trays must be easily accessible in public areas to facilitate any additional cable
provision in the future.
• Any cable trays that are in an area accessible to the public and less than 4.8m above the
floor must be covered.
• The containment system must not pass-through areas exposed to excessive heat, moisture,
corrosive atmospheric or environmental conditions, high voltage, radio frequency
interference or electro-magnetic interference

Telecom spaces and routes must be pest controlled using available best practices. I should
note that rats often bite cables resulting in damage and potential service disruption. Therefore,
special attention should be given to prevent rats from entering the telecom space and passage
through the installation of covers on cable trays. For walls that are beginning to be used, they must
be painted and treated with anti-dust and anti-static coatings to minimize dust and static electricity.

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5.0 RELATED PHOTOGRAPHS

HILTON HOTEL from far HILTON HOTEL’s service caunter

HILTON HOTEL’s room HILTON HOTEL’s dinning hall

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6.0 CONCLUSION
In conclusion, telecommunication encompasses more than just the telephone system. Cable
systems can also be utilized for lift control, security alarms, fire alarms, computer networking, and
fax machines. Not just that, with the help of several fundamental system components,
telecommunication systems enable long-distance communication utilizing electrical signals or
electromagnetic waves. Learn about the many parts of a telecommunication system, how computer
networks allow you to transfer information without using physical media, as well as the various
ways to characterize computer networks and their key characteristics. Furthermore, to become a
high-grade and intelligent building, especially for business collaboration businesses, high rise
buildings must have high-quality telecommunication infrastructure.

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7.0 REFERENCE
1. https://www.techtarget.com/searchnetworking/definition/telecommunications-
telecom?amp=1
2. https://www.birdvilleschools.net/domain/6267#:~:text=Telecommunication%20Operations%
20is%20responsible%20for,video%20telephony%20and%20voicemail%20services.
3. https://www.hilton.com/en/hotels/kulhihi-hilton-kuala-
lumpur/?WT.mc_id=zLADA0APAC1HI2PSH3GGL4INTBPP5dkt6KULHIHI7en_&epid!_
&ebuy!&gclid=CjwKCAjw_ISWBhBkEiwAdqxb9g10p07Xrpt4jHHM6aAieQE5IPHCfAu-
x-DX_Brwk2_LKf0CPgZrERoCCB8QAvD_BwE&gclsrc=aw.ds
4. https://en.wikipedia.org/wiki/Hilton_Kuala_Lumpur
5. https://policy.illinoisstate.edu/technology/9-4-4.shtml
6. https://www.slideshare.net/erikong71/building-services-assignment-69833397
7. https://www.lawinsider.com/dictionary/telecommunication-
systems#:~:text=Telecommunication%20systems%20means%20telephone%20equipment%2
0and%20transmission%20facilities%2C%20either%20alone,including%20voice%2C%20dat
a%20and%20images.
8. https://www.ecstuff4u.com/2018/05/telecommunicaion-advantages-and.html

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