SURVEY FOR

MIGRATION
MANAGEMENT DIGITAL
MATURITY ASSESSMENT

1
Dear participant,

Thank you for taking part in the Migration Management Digital Maturity survey.

In order to answer the questionnaire please read through the description of the digital governance
maturity phases and the ten pillars of digital governance as described in the introduction. That general digital
governance knowledge will help you answering the questions. The questionnaire can be filled in 3 easy steps as
described in ‘How to fill in the questionnaire?’

Your answers will help to assess Fiji’s digital maturity in the field of migration management – whether it
is emerging, developing, established, or advanced – in 10 categories important to digital governance in general.
The emphasis of the survey is on migration management and the results will provide useful suggestions for
future improvements, offering input for the following steps and future activities by IOM or other stakeholders.

The results from this survey combined with desk research will be used to an overview of the current digital
governance situation in Fiji with a special emphasis on characteristics important for migration management.
Therefore, your answers and insights are vital for evaluating the digital maturity of your country.

Answering the questionnaire will take approximately up to 1,5 hours.

If you are not able to evaluate the maturity of a specific subtopic or in your opinion the situation is below the
described Emerging level, please tick the “No answer” box. Please take breaks, if needed.

The Migration Management Digital Maturity Assessment (MMDMA) model has been developed in cooperation
with the e-Governance Academy (eGA, https://ega.ee) and the International Organization for Migration
(IOM, https://www.iom.int).

If you have any questions about this survey, please email mmdma@iom.int
If you feel that we are in breach of the privacy statement you may contact us by e-mail above or via the
contacts provided on the websites below.

Thank you for your time and cooperation.

Kind regards,

International Organization for Migration and e-Governance Academy

All of the information that you provide will be treated as confidential and will only be used for research purposes. Your
comments will not be identified as belonging to you, instead they will be combined with those gathered from other
survey participants and will be analysed as part of a group. Any personal information that enables you to be identified will be
used only for possible follow-up research.
Your participation is voluntary.
I. Introduction - Digital Governance Maturity Model
The digital maturity model is divided into 10 pillars important for digital governance with a special emphasis on
migration management. The 10 crucial digital governance categories and their subtopics are described on a 4-
phase development ladder (emerging, developing, established or advanced).

● Emerging: Most of the digital governance activities are in the inception phase. Although some progress
can be noted, areas of significant importance are still under development.
● Developing: Organizations implement digital governance activities based on the level of their internal
capacities. There is no clear strategy or coordination in place.
The activities are mostly sporadic, and processes are reactive in
nature.
● Established: A strategic framework for digital
governance is in place and a division of roles exists. Conditions
are created to be able to benefit from standardization,
coordination and the shared use of digital components and
resources, but there are certain shortcomings when it comes to
implementation.
● Advanced: Digital governance is a natural part of the
operation of the public sector and the society. The public sector
and the private sector jointly use digital components to reach the
strategic objectives of the country. Processes are controlled and
measured, with effective stakeholder involvement and a good
balance between the top-down and bottom-up approaches.

II. Ten pillars of digital governance

The assessment covers 10 pillars of digital governance. Each pillar includes subtopics, which offer more detailed
explanations for the context of the maturity phase. For each digital governance pillar the field of migration
management is described in greater detail.

1. Strategic planning (digitalization strategy, strategic oversight, legal framework) – helps with
evidence-based policies and creates strong institutions to ensure safer orderly regular migration and
efficient migration management.
2. Management and Coordination (organization & coordination, structure of the e-government,
IT managers’ cooperation) – helps create effective and functional digital services including
international and cross-organisational services relevant to migration and identity management.
3. Financing model (governmental funding, external and donor funding) – guarantees sustainable
long-term financing models for the effective use of funds to ensure the continuing development of e-
governance.
4. Cybersecurity (policy & strategy, legal framework, operational management) – ensures the
protection of individuals, organisations and the state in cyberspace. Adequate cybersecurity is crucial for
the healthy functioning of the digital society.
5. Data management, secure data exchange (digital data management, legal framework,
access to data, secure data exchange) – ensures cross-border and cross-organisational cooperation
that is necessary for migration management related services. Relevant to immigration and border
management.
6. Digital identity management (identity management, digital identification, and signatures) –
provides better and safer services based on strong identification services and the use of digital signatures.
Relevant to migrant integration, protection, assistance and readmission.
 7. Access to public services (information on relevant public services, availability, and maturity of digital
services) – ensures that the necessary services are used by their target groups. Relevant to labour mobility
and migration integration.
8. Digital skills (digital skills of public officials, awareness raising and inclusion) – helps to provide
the crucial digital skills to be able to use services and participate in the digital society. Relevant to migrant
protection and assistance, labour mobility, migration health and social services and social and cultural
integration.
9. Digital infrastructure framework (digital architecture, digital infrastructure) – helps to provide
the necessary access to ICT. Without the digital tools the country will not achieve their digital governance
goals. Relevant to immigration and border management and services relevant to migrants.
10. International cooperation (international and regional cooperation) – helps to share knowledge
and best practices and lays the foundation for international cooperation. Relevant for policymaking and
organisational best practices.

III. How to fill in the questionnaire?

Step 1 Please read the description of the digital governance pillar.

Step 2 Please read the description of each maturity phase (emerging, developing, established, advanced) and
tick the maturity phase that best describes the country. If you are not able to evaluate the maturity of a specific
subtopic or in your opinion the situation is below the described Emerging level, please tick the “No answer” box.

Step 3 Please provide additional information to relevant projects and/or documents that help to confirm the
maturity level and name relevant stakeholders. For some subtopics there are some additional questions as well
to get a deeper understanding on the topic. After that assess the digital maturity of each subtopic on a scale of
1 (very low) to 10 (very high).

Please repeat the process for each of the 10 digital governance pillars.

At the end of the questionnaire, you find a few questions about you that will help further research and an annex
for questions about migration specific services that relates to the “Access to public services” pillar.
1. Strategic planning
Strategic planning (digitalization strategy, strategic oversight, legal framework) – helps with evidence-based policies and creates strong
institutions to ensure safer orderly regular migration and efficient migration management.

For migration management this means for example having specific digital transformation goals and strategic oversight for the digitalization of
migration management. The legal framework should also support the digitalization of migration management.

High-level political leadership paves the way to the adoption and implementation of relevant policies and agendas. The introduction of digital concepts and tools
should be a political priority and agreed between all political forces. Political will must be declared at the highest possible level, for example, by the head of the
state or the legislative body of the government. For this to have proper effect on digital transformation, it is important to identify roles and determine responsibilities
for coordination and implementation, also encouraging public-private partnership in the field and cooperation with academic institutions. Political will should be
affirmed in a political document, such as a digital agenda or a digital transformation strategy, which would be a guarantee of such will.

The government and its leaders must understand that the digital agenda is not a free-standing topic but part of every policy, service, and industry in the country.
They should also be able to influence the mindset of officials at all levels through strategic communication, by setting up an appropriate legal framework,
reengineering existing public services and related operations, and guaranteeing the enforcement of the strategies and legislation by setting up relevant authorities
and review mechanisms. Political leaders need to stay engaged and commit time, budget, and even political capital to the cause of digital transformation.

1.1.M Digitalisation strategy in migration and/or identity management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
There is no or very minimal clear Defining migration management digital Migration management digital Migration management digital ambitions and
prioritization of migration management governance priority areas and/or governance priority areas are clearly goals of the government are exemplary and
specific digital transformation goals. compiling a migration management defined and backed by adopted strategic recognized by international stakeholders
digital transformation strategy are document(s.)
underway.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (digitalisation strategy in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
1.2.M Strategic oversight in in migration and/or identity management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
No or very minimal systematic review of The compilation of migration Migration management digital Migration management strategy monitoring
migration management digital management digital governance governance implementation plans are dashboards/networks for high-level and mid-
governance implementation. implementation plans is in progress. adopted and published, and regularly level managers are available.
reviewed.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (strategic oversight in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
1.3.M Legal framework in migration and/or identity management

Please read and tick the box - what maturity phase (below) best describes the situation in your country?
☐ Emerging
● Legal framework supporting digital
transformation in migration
management (e.g., data and data
protection, identity, documents,
data exchange, connectivity,
telecommunications etc) is missing
or is in the initial phase. (Examples
for documents/topics covered in
the legal framework:
● Digital interoperability framework,
● data and data protection,
● identity, digital signature,
● documents,
● data exchange, connectivity,
telecommunications, etc.)
Please provide examples, comments, and links:
☐ Developing
● Legal framework supporting digital
transformation in migration
management is at minimum level
and incompatibles are identified.
(Examples for documents/topics
covered in the legal framework:
● Digital interoperability framework,
● data and data protection,
● identity, digital signature,
● documents,
● data exchange, connectivity,
telecommunications, etc.)
●
☐ No answer
☐ Established
Legal framework supports the digital
transformation of migration management
in most aspects. (Examples for
documents/topics covered in the legal
framework:
● Digital interoperability
framework,
● data and data protection,
● identity, digital signature,
● documents,
● data exchange, connectivity,
telecommunications, etc.)
☐ Advanced
● Legal framework supports the digital
transformation of migration management
in all aspects and can adapt to the needs
of the changing digital environment (e.g.,
adoption of emerging technologies).
(Examples for documents/topics covered
in the legal framework:
● Digital interoperability framework,
● data and data protection,
● identity, digital signature,
● documents,
● data exchange, connectivity,
telecommunications, etc.)

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (legal framework in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
2. Management & Coordination
Management and Coordination (organization & coordination, structure of the e-government, IT managers’ cooperation) – helps create effective
and functional digital services including international and cross-organisational services relevant to migration and identity management.

For migration management this would show as clear oversight of digitalization of migration management, the digital government architecture
in migration management is defined and CIOs and IT-managers in relevant migration management institutions cooperate effectively.

The coordination component of digital transformation includes designating an institution that will have the mandate to take decisions on digital governance for the
entire administration. It is also possible to have regional solutions, but in any event, coordination will be needed. This does not necessarily mean centralizing the
management for digital transformation but ensuring that relevant decisions are properly coordinated.

The coordinating institution is responsible for the strategic planning that is necessary for building digital governance in the country and, more generally, establishing
an information society. The higher in the public sector hierarchy the appointed unit is, the better the chances of directing other involved ministries and agencies
are. The power and competences of the coordinating institution should be determined by legislation.

In addition to the authority responsible for the general coordination of digital government principles, architecture, and interoperability framework, a separate
authority responsible for the implementation of the central technology components and digital infrastructure should be established.

Within ministries and larger authorities, responsible persons digital transformation should be put in place to strategically develop and implement digital
transformation within their organization. The cooperation of these persons should be facilitated, to have maximum effect horizontally across the government as
well as vertically inside their organizations.

2.1.M Organization & coordination in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Oversight of the digital governance An organisation or person is formally The coordinating institution is well Representatives of academia, private sector,
development of migration management designated to oversee the digital established and responsible for managing and civil society are systematically consulted to
in the country is missing. governance development of migration the overall migration management digital advance digital transformation in the field of
management in the country. governance architecture. migration management.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:
Please assign an overall score for your country on this subtopic (organization & coordination in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
2.2.M Structure of the e-government in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
digital government architecture in An initial vision for migration The migration management digital In addition to a mandatory migration
migration management has not been management digital government government architecture and management digital government architecture
defined. architecture and interoperability interoperability framework are adopted and interoperability framework, there are clear
framework exists and follows the general and mandatory to use. rules for creating migration management
guidelines for digital governance. databases and digital services, and
interoperability of data.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (structure of the e-government in general and in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
2.3.M IT managers in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country?
☐ Emerging ☐ Developing
Ministries/agencies responsible for Ministries/agencies responsible for
migration management do not have migration management have CIOs / IT
persons in place who would oversee managers in place whose job it is to
digital transformation within the oversee digital transformation within the
organization. organization, but their roles and
responsibilities are not always clear and
there is little cooperation between them.
Please provide examples, comments, and links:
☐ No answer
☐ Established
Ministries/agencies responsible for
migration management have CIOs / IT
managers in place, they have clear roles
and responsibilities, and a cooperation
mechanism is in place.
☐ Advanced
Ministries/agencies responsible for migration
management have CIOs / IT managers in
place, engaging in effective strategic
cooperation both vertically inside their
organizations as well as horizontally across the
public sector.

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (IT managers in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
3. Financing model
Financing model (governmental funding, external and donor funding) – guarantees sustainable long-term financing models for the effective use
of funds to ensure the continuing development of e-governance. This applies also to digital services aimed at migrants.

For migration management that means that ICT and digital developments are sustainably financed with a coordinating body in place.

The financing model contributes to the sustainability of digital governance in general. For example, when developing digital services. For every digital governance
solution, the total cost of ownership of the solution must be planned. The introduction of digital governance will have a cost, even if it will soon lead to savings in
other respects. Therefore, it is essential that there is adequate provision for the necessary funds in a sustainable manner. The provision can be made centrally at
the government level but also at the level of specific institutions. In any case, sufficient financing should be provided on a medium- to long-term basis, preferably
through multi-annual budgeting. The authorities must be able to manage the risks arising from cyclical planning of the state budget. For example, in the state
financial forecast a separate budget line is allocated for the development of digital governance. To support that allocation, clear procedures for planning the digital
governance budget and managing the use of budgetary resources must be established. The transparency and accountability of the financial model also need to be
ensured.
3.1.M Governmental funding in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Ad hoc migration management ICT and Migration management has a designated Total costs and yearly resources for Sustainable financing for ICT and digital
digital development budget planning ICT and digital development budget. migration management related ICT and development in the field of migration
and allocation. digital development are planned at the management is based on a long-term strategy
national level. and impact analysis.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (governmental funding in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
3.2.M International funding in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
International funding for ICT and digital International funding for ICT and digital International funding for ICT and digital International funding for ICT and digital
development is missing or coordination development in the field of migration development in the field of migration development in the field of migration
is missing in the field of migration management is coordinated from the management is coordinated by a management is coordinated by a designated
management. perspective of single organizations (in designated authority/body, incl. authority/body, cooperation with international
silos). procedures for applying, using, and organizations is proactive and well facilitated.
monitoring its use.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (international funding in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
3.3M Projects and funding
Please describe how easy or difficult it is to get government or international funding for migration management digitalization projects.

In your opinion, what are the 3 most influential/important projects migration management digitalisation in the last few years. (Please indicate if government or international
funding).
4. Cybersecurity
Cybersecurity (policy & strategy, legal framework, operational management) – ensures the protection of individuals (such as migrants),
organisations and the state in cyberspace. Adequate cybersecurity is crucial for the healthy functioning of the digital society and that the migrant
population is not excluded from it.

For migration management this means that the institutions are capable of handling cyber risks, they follow cybersecurity standards and issues
are resolved proactively.

The growing cyber threats in the world require public administrations to focus on the security measures in digital governance. It is important to be aware of the
threats posed to digital governance. A coordinating institution is required to organise the development, monitoring and supervision of relevant information security
rules and measures. A designated organisation in the form of a CERT/CIRT (computer emergency response team / computer incident response team) should be
established. Also, proper audit processes should be established, and all ministries and authorities should be aware of and use adequate ICT security measures. The
cybersecurity framework and the system of ICT security measures should be established by legislation.
4.1.M Policy & strategy in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Institutions in migration management Some cybersecurity requirements are Institutions in migration management Institutions in migration management follow all
deal with ICT/cybersecurity issues developed and followed at the migration follow all the mandatory the mandatory ICT/cybersecurity standards
reactively and independently, management institutions level. ICT/cybersecurity standards and and procedures that are in place for
cooperation with other migration procedures that are in place for government institutions, and address
management institutions and/or government institutions. ICT/cybersecurity issues proactively.
CERT/CSIRT is missing.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (policy & strategy in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
4.2 Legal framework

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
The legal framework for cybersecurity The basic legal framework for The legal framework for cybersecurity by The legal framework for international
(cybersecurity, cybercrime, etc.) by cybersecurity is Government is adopted. Government is in line with international collaboration by Government for fighting
Government is missing or is outdated. standards and is regularly reviewed and cybercrime is adopted.
implemented.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

4.3.M Operational management in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Person responsible for cybersecurity A CISO in place in most migration A CISO and a cybersecurity unit are in CISO and cybersecurity units in migration
management (CISO) in most migration management institutions. place in migration management management institutions are managing
management institutions is missing. institutions; cybersecurity incidents are cybersecurity incidents by following
managed by following national and sector international standards and procedures and
specific standards and procedures. have systematic international cooperation.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (operational management in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
5. Data management, secure data exchange
Data management, secure data exchange (digital data management, legal framework, access to data, secure data exchange) – ensures cross-
border and cross-organisational cooperation that is necessary for migration management related services. Relevant to immigration and border
management.

For migration management this means having an overview of information assets and that data management is part of the normal processes for
institutions dealing with migration management. Migration management data should be digitalized and shared between relevant stakeholders
according to data and privacy rules.

A data management strategy (mapping the information assets and the level of digitalization of data) is one of the enablers for digital governance. Data management
is supported by the legal framework so that digital data can be exchanged, and electronic records kept. The digitalization of public services means that ministries
and government agencies capture and process data in a machine-readable form.

It is important for a citizen-centred and service-oriented state to make sure that different organizations and information systems can work together and exchange
information following principles like digital first1 and once only2. Authorities need to take advantage of the data that the state has already collected from the citizens
and businesses and not burden them with asking for the same information several times or have citizens request information from one public authority simply to
hand it over to another public authority. Hence, digital databases and secure data exchange between those are needed. The modern digital governance model is
a component-based service model, allowing the setting up of public services by reusing, as much as possible, existing service components. Public administrations
should agree on a common scheme to interconnect loosely coupled components and put in place the necessary infrastructure.
5.1.M Digital data management in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Information about migration Inventory about MM databases and other MM has an overview of databases and MM has a real-time overview of all databases
management databases and other information assets are planned or other information assets, and it is and other information assets.
information assets (registries, servers, underway. constantly updated.
services, etc) is missing.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced

1
Digital first means a shift in government and service development from favouring traditional channels to prioritising digital ones.
2 Once only means that government must use and reuse of already collected information or data, and it is forbidden to ask the same information from the citizen again.
Up to 25% of migration management Up to 50% migration management Up to 75% migration management Up to 90% migration management registries,
registers, databases and services are registers, databases and services are registries, databases and services are databases and services are digitized, digital
digitized. digitized. digitized and in active use, digital first first and once only principle is implemented in
and once only principle is implemented in up to 50% migration management institutions.
up to 50% migration management
institutions.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country?
☐ Emerging
Data management (governance)
processes/policies/strategies are
missing at migration management
institution level, incl.:
- data quality,
- data lifecycle,
- data management roles.
Please provide examples, comments, and
☐ Developing
Government data management
(governance)
processes/policies/strategies are not yet
fully implemented in migration
management institutions, data quality
issues are faced but not systematically
addressed.
links:
☐ No answer
☐ Established
Government data management
(governance) processes/policies/strategy
is adopted at the migration management
level, and a person responsible in MM’s
institutions is appointed.
☐ Advanced
Government data management
processes/policies/strategy are fully
implemented at migration management level
and data management lifecycle is an organic
part of migration management organisations’
processes.

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (digital data management in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
5.2.M Legal framework in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Legal framework supporting use of Legal framework supports use and Legal framework supports the use and Legal framework supports digital first and once
digital data in migration management exchange of digital data and documents exchange of digital data in migration only principle in migration management.
institutions is missing or in the initial in some areas of the migration management institutions, reuse of data is International databases are used daily.
phase. management. mandatory.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (legal framework in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
5.3.M Access to data in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Migration management registers are in Up to 50% migration management Up to 75% migration management Up to 90% migration management registers
paper format, registers digitalisation isregisters are in digitalised and accessible registers are in digitalised and accessible are in digitalised and accessible via digital
at an initial phase via digital channels in cases prescribed by via digital channels in cases prescribed by channels in cases prescribed by law.
law law
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Exchange of digital data between Migration management institutions A technical solution for secure exchange All digital data is shared between migration
migration management institutions and/or government institutions exchange of digital data between migration management institutions and/or government
and/or government institutions is digital data at some level, but it is not management institutions and/or institutions and private sector in cases
missing, or physical or unsecure carriers coordinated or standardized. government institutions is deployed, prescribed by law.
are used. linking a significant number of
government registers and databases.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Migration management institutions Migration management institutions open Migration management institutions open Migration management institutions provide up
open data is missing or not accessible. data is available in some sectors and/or data is available in some sectors and/or to date open data and it is accessible to all in
access is limited. access is limited. cases prescribed by law.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (access to data in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
6. Digital identity management
Digital identity management (identity management, digital identification, and signatures) – provides better and safer services based on strong
identification services and the use of digital signatures. This is relevant to migrant integration, protection, assistance and readmission.

For migration management this means that migrants have a safe digital option accessing services that are meant for them and regulations,
policy and procedures are in place to protect migrants' personal data.

For digital governance services to be useful for all types of governance tasks, it is essential that the users can identify themselves in a secure manner. This requires
the development of a digital identity concept and tools. This can include digital ID or mobile ID solutions together with a digital signature. Digital signatures must
be secure enough to be recognised as evidence in court or similar situations.
6.1 Identity management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
A unique persistent personal identifier A unique persistent personal identifier Single unique identifier is used across the All residents (incl. migrants) have a unique
issued by the government (e.g., mechanism (national ID number) created public sector (incl. in border identifier originating from single source, and it
national ID number or personal code) is by the government is in place and is in management) for both residents and is used in public registers, and services across
missing. use in some government registers. migrants. sectors.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

6.1.M Identity management in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
A unique persistent personal identifier A unique persistent personal identifier for A unique persistent personal identifier for Migrants can use digital unique persistent
for migrants issued by the government migrants is issued by the government in migrants is issued by the government in personal identifier for in migration related and
is missing. some cases. most cases. applicable services.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:
Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
MM officials´ access to digital personal MM officials’ have access to digital MM officials’ have access to digital MM officials’ have access to international
data (in population register, civil personal data in some cases. personal data in most cases. migration databases.
register) is missing.

☐ Emerging ☐ Developing ☐ Established ☐ Advanced

Regulation, policy and procedures for Regulation, policy and procedures for Regulation, policy and procedures for Regulation, policy and procedures for
migrants’ personal data protection is migrants’ personal data protection exist migrants’ personal data protection are in migrants’ personal data protection are in
missing. on some occasions. place, incl. institution-based monitoring place, incl. Centrally coordinated monitoring
and supervision. and supervision.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (identity management in general and in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
6.2 Digital identification and signatures

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Government digital services accept only Secure government issued digital identity Secure government issued digital identity Secure government issued digital identity and
username and password for digital is used in some public services. is used in most of public services and digital signature are used across sectors by
identification and digital signature is digital signature is recognised by law as citizens, residents (incl. migrants), and foreign
missing. handwritten signature. cross-border identities are recognized.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (digital identification and signatures in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
7. Access to public services
Access to public services (information on relevant public services, availability, and maturity of digital services) – ensures that the necessary
services are used by their target groups such as the migrants. This is relevant to the labour mobility of migrants and migration integration in
general.

For migration management this means that migrants have easy access to services and information that is meant for them. Migration related
digital services should personalized and widely used and accessible on different devices (laptops, tablets, mobile etc).

To be able to benefit from the advantages that a digital society brings, residents and businesses should be able to access public services online. These should not
simply be available, but also easily accessed on different devices and platforms, inclusive and user-friendly.

To communicate with the public, the administration should establish a device and technology neutral digital information channel, such as a government portal,
operating on different devices and providing online payment options. This information channel should provide both information services and procedural services. A
well-functioning and managed digital information channel will transform government services into a single entity and improve the availability of public services.
Together with constant awareness-raising campaigns and training, residents become aware of the services and can use them.

Please also provide information about migration specific services in Annex 1.

7.1.M Information on relevant services in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Online information about migration- Information about some migration- Information about all migration related Information about all migration related public
related public services is missing or not related public services and how to use public services is available through services can be found from a single online
systematically available. them, is publicly available. different online sources. Instructions or source. Instructions or services are accessible
services are accessible in several in several languages (also for foreign
languages (also for foreign residents). residents).
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (information on relevant services in general and in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
7.2.M Access to cross border public services in migration management3

3
Crossborder public services are provided by the public institutions and either enable owners of foreign digital identity to use the service by authenticating themselves using the
same foreign identity tool, and/or are provided based on the data exchanges between different countries.
Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Cross-border services and cooperation Cross-border services are provided in one Cross-border services are provided in Cross-border services are provided across
is missing. or two specific migration management three or more specific migration migration management sector, cooperation
related cases. management cases. and supportive legislation exist.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (access to cross border public services in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
7.3.M Information on relevant services in migration (management)

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Migration related digital services are Up to 50% of migration related digital Up to 75% of migration related digital Up to 90% of migration related digital services
missing or only one-way communication services provide two-way communication services are transactional (they offer are personalized, automated, and/or proactive
provided (download of forms from the (forms can be filled in and submitted electronic submission of prefilled forms and widely used.
internet, manual fill in and physical online to trigger the process of public and reuse of the existing data; the
submission). service). output is delivered electronically.)
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Usability of migration related websites Up to 50% of migration related websites Up to 75% of migration related websites Up to 90% of migration related websites and
and digital services is poor. and digital services are easy to use with and digital services are easy to use with digital services are easy to use with different
different devices. different devices. devices and follow the WCAG 2.0 standards.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Possibility to use secure digital identity Up to 50% of migration related public Up to 75% of migration related digital Up to 90% of migration related digital public
for authentication in migration related digital services enable use of secure public services enable use of secure services enable use of secure digital identity
public services is missing. digital identity for authentication. digital identity for authentication. for authentication.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Online payments in migration related Up to 50% of migration related public Up to 75% of migration related public Up to 90% of migration related public digital
digital services are missing. digital services enable online payments. digital services enable online payments, services enable online payments, centralized
centralized payment solution is in use. payment solution is in use and payment
options are standardized.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Access to one’s personal data gathered Access to one’s personal data gathered Access to one’s personal data gathered Access to one’s personal data is enabled
during migration management is during migration management is enabled during migration management is enabled across migration management sector.
missing. in one or two cases. in three or more cases.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:
Please describe access to public services during the Covid-19 pandemic:

Please assign an overall score for your country on this subtopic (information on relevant services in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
8. Digital skills
The rapid development of digital technologies requires both public officials and citizens to acquire the skills needed to use the new tools and enjoy the possibilities
of a digital society. In addition to equipping all citizens and public officials with the basic digital skills, authorities need ICT specialists with advanced IT and project
management skills to implement business process reengineering, design citizen-centric services, ensure data quality, maintain ICT architecture and user support,
manage ICT procurements, and execute the government’s digital strategy. It is essential to start building digital competencies at the level of general education and
to work closely with private sector so latest technologies can be taken into use.
Digital skills are crucial for the public to be able to use digital services and participate in the digital society. Digital skills are relevant for migrant protection and
assistance, labour mobility, migration health and social services and social and cultural integration.

Digital skills of public officials:

● Public officials need digital skills to use digital services themselves and help migrants to use migration related and applicable digital services (incl basic
cybersecurity skills);
● Digital government professional skills: professional level skills in the government are needed to develop and maintain migration related and applicable
digital services and re-design non-digital services (service design, business analyst, software developer, IT-administrator, technology architect, data, and
technology roles, etc);

Digital skills of migrants:

● Digital skills needed to find (online) and use migration related and applicable digital services (incl. basic cybersecurity skills);
● Access to free internet connection and computers/laptops/tablets.
8.1.M Digital skills for public officials in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Digital skills in migration management Digital skills in migration management Digital skills in migration management Digital skills in migration management are
to use basic digital tools and services are basic, and users need training to are good and sufficient for performing advanced, incl. cybersecurity awareness,
are missing and training programmes perform daily operations using digital daily operations using digital tools and capacity learning programmes/ training are
for upskilling are not available. tools and services. services, capacity building programmes available and anticipate future skills and
are available if needed. knowledge requirements.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Roles and skills needed for digital Some public officials in migration Roles and skills needed for digital service Skills in migration management are sufficient
service development in migration management have sufficient skills needed development in migration management to implement new technologies, incl. data and
management are not defined and for digital service development in are sufficient for service redesign to AI.
training programmes available for migration management but most need digital, delivery of digital services, etc.
reskilling/upskilling are missing. reskilling/upskilling. Capacity building programmes are
available.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (Digital skills for public officials in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
8.2M Awareness-raising & inclusion

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Digital skills training programmes Free training programmes for one Free training programmes for Free training programmes (basic digital
for migrants are missing or in the topic basic digital skills, cybersecurity migrants for all topics – basic digital skills, cybersecurity and using relevant
initial phase. or using relevant digital services for skills, cybersecurity and using digital services) for migrants are
migrants are accessible. relevant digital services in accessible (all over the country) and
some/most places. available to all interested.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (Awareness-raising & inclusion):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
9. Digital infrastructure framework
Access to ICT is essential as a basic prerequisite for digital governance. A minimum level of ICT infrastructure capacity is needed to implement e-
governance projects. Communications networks are built by commercial companies, while the state's task is to regulate the development of the networks
and provide favourable conditions for residents to access the network. In addition, guaranteeing basic interconnection networks and reliable basic structures
within the public sector and between the public institutions. It is the responsibility of the state to connect all national and local government agencies, schools,
libraries, hospitals and other public authorities, using the existing network.
9.1.M Connectivity in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Migration management institutions' Some migration management institutions Most migration management institutions All migration management institutions have
access to fixed broadband or fibreoptics have access to broadband/fibreoptic have access to broadband/fibreoptic access to broadband/fibreoptic services.
is mostly missing. services. services.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (connectivity in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
9.2 Digital Architecture

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Digital government architecture and Digital government architecture vision Digital government architecture and Digital government architecture and
interoperability framework is missing. and interoperability framework are used interoperability framework are adopted interoperability framework are adopted and
in some government institutions. and used in most public institutions. mandatory to use in public institutions,
incl. there are clear rules for establishment of
databases, digital services, and interoperability
of data.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (digital architecture in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
9.3.M Digital infrastructure in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Migration management date centres Migration management institutions have Most migration management institutions Migration management institutions have the
and/or basic infrastructure for secure their own/local data centres and rules for use government data centres, legal plans to disburse and distribute digital
data exchange are missing. back-ups, basic infrastructure exists for framework (incl. secure back-up’s) and operations and data assets across borders and
secure data exists. infrastructure for secure data exchange into other countries exists.
exists.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Cloud based solutions used by Some of migration management Most migration management institutions Effective implementation of migration
migration management institutions are institutions use cloud-based solutions, use cloud-based solutions, government management cloud-based solution includes
missing. but cloud policy or strategy is missing. cloud policy or strategy exists. stakeholder and public-private partnership.

Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (digital infrastructure in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
10. International cooperation
Good internal and international cooperation helps to share knowledge and best practice as well as lays the foundation for international cooperation. In order to
benefit from the advantages that digital governance can provide for international relations (trade, free movement, research and education, etc.), it is important
for states to take part in international cooperation (regional or other). Such cooperation helps states to learn from one another and develop joint projects.
10.1.M International and regional cooperation in migration management

Please read and tick the box - what maturity phase (below) best describes the situation in your country? ☐ No answer
☐ Emerging ☐ Developing ☐ Established ☐ Advanced
Digital governance related international Representatives of migration Representatives of migration Representatives of migration management
cooperation in the field of migration management institutions sometimes management institutions participate institutions are considered to be influencers in
management is missing or not directly participate in field related international regularly and in coordinated manner in the region.
coordinated. organizations and cooperation projects. field related international organizations
and cooperation projects.
Please provide examples, comments, and links:

Please name the relevant stakeholders - responsible ministries, departments, central/local government agencies, etc.:

Please assign an overall score for your country on this subtopic (cooperation in migration management):
(very low) ☐ 1 ☐ 2 ☐ 3 ☐ 4 ☐ 5 ☐ 6 ☐ 7 ☐ 8 ☐ 9 ☐ 10 (very high)
 IV. About you

Please answer the short questions below. The personal information is only used to conduct follow-up research.

Name:

E-mail address:

Organization:

Job title:

Please indicate your experience in digital governance: ☐ none ☐ less than 3 years ☐ 3-5 years ☐ more than 5 years

Please indicate your experience in migration management: ☐ none ☐ less than 3 years ☐ 3-5 years ☐ more than 5 years

Thank you for your answers. They are greatly appreciated.

We will present the results of the digital maturity assessment with the focus on migration management in due course.
ANNEX 1 – Services for migrants and migration officers/officials
In this part of the survey, we gather information about migration specific services (both for migrants and for migration officers/officials). For each service, please
highlight what best describes the situation in your country.

- Digital records (Is digital data available?): missing, partially available, fully available
- Contactless procedure (Is the service available without seeing someone in person?): missing, partially available, fully available
- Channel (How is the digital service provided?):
1. Digital services are missing
2. Digital services are provided by one-way communication (for example: download forms from the internet, manually fill in an submit physically)
3. Digital services provided by two-way communication (forms can be filled in and submitted online to trigger the process of public service)
4. Most digital services are transactional (they offer electronic submission of prefilled forms and reuse of the existing data; the output is delivered electronically
5. A wide range of digital services are personalized, automated, and/or proactive and widely used
- Authentication tool (How does the log in work?): not needed, missing, username and password, electronical identity, other...
- Digital signing tool (How does the signing work?): not needed, missing, one-time password, electronical signature, other...)

Services for migrants

Name of the service Digital Contactless Channel Authentication tool Digital signing tool Please provide a link to
records procedure service (where possible)
Issue of ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
electronic/biometric ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
passports ☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application of visa ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application for residence ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
permit ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application for work ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
permit ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application for citizenship ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
 ☐Personalized ☐Other: … ☐Other: …
Access to national health ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
system ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Digital interventions ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Access to personal data ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of asylum ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of livelihood to ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
families ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of monetary ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
assistance in cases of non- ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
provision of ☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
accommodation ☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Accommodation in ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
dormitories ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Social housing ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Issue of apartment ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
purchase certificates ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of primary ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
support ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Grant of work leave ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Conviction certificate ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Confirmation of visa ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Issue of Apostille ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Issue of Consular Apostille ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Return certificate ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Registration of place of ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
residence ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Residence certificate ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Confirmation of invitation ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
 ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Other services you ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
consider important ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Services for migration officers/officials
Name of the service Digital Contactless Channel Authentication tool Digital signing tool Please provide a link to
records procedure service (where possible)
Issue of ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
electronic/biometric ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
passports ☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Immigration management ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Boarder management ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application of visa ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application for residence ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
permit ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application for work ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
permit ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Application for citizenship ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
 ☐Personalized ☐Other: … ☐Other: …
Access to national health ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
system ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Digital interventions ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Access to personal data ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of asylum ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of livelihood to ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
families ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of monetary ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
assistance in cases of non- ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
provision of ☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
accommodation ☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Accommodation in ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
dormitories ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Social housing ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Issue of apartment ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
purchase certificates ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Provision of primary ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
support ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Grant of work leave ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Conviction certificate ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Confirmation of visa ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Issue of Apostille ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Issue of Consular Apostille ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Return certificate ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Registration of place of ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
residence ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Residence certificate ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Confirmation of invitation ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
 ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …
Other services you ☐ Missing ☐ Missing ☐Digital service is missing ☐Not needed ☐Not needed
consider important ☐ Partially ☐ Partially ☐One-way communication ☐Missing ☐Missing
☐ Fully ☐ Fully ☐Two-way communication ☐Username and password ☐One-time password
☐Transactional ☐Electronical identity ☐Electronical signature
☐Personalized ☐Other: … ☐Other: …