Technical Summary

Scope
{The name of the Partner} is in partnership with Tadiran Telecom proposes to satisfy the requirements
as specified by the {The name of the Project} in this II for the “IP Telephony System” by deploying a
solution based on the AEONIX Voice Server.
The AEONIX is manufactured by Tadiran Telecom and {The name of the Partner} response has been
prepared in consultation with Tadiran’ s Design and Consultancy Group and is fully endorsed by them as
the optimum one for {The name of the Project} . The AEONIX is an “enterprise class” system that will
provide {The name of the Project} with a best-in-class solution that combines superior business benefits
for staff and the public with a scalable and cost-effective solution.

The AEONIX system is a very powerful and yet flexible multimedia communication platform built on
advanced concepts and technologies. The system runs on a VMWare platform or standard PC / server
hardware with a “hardened” Linux operating system called CentOS and Postgre Relational Database.
The AEONIX is a powerful UC&C system that provides unified communications and multimedia over IP. The
AEONIX enables enterprises to both migrate from TDM based equipment to a VoIP infrastructure whilst
preserving features and at the same time providing new services with increased availability and lower costs.
The AEONIX provides distributed topology with fault tolerance and redundancy. Multiple AEONIX servers
are configured as a single cluster to ensure continuity of service and avoid outages. The AEONIX may
deployed with either N+1 or NxN redundancy which is independent of location i.e. redundant AEONIX
servers may be deployed locally and / or in geographically dispersed locations.
 AEONIX Solution for {The name of the Project}
{The name of the Partner} proposes to install an AEONIX system (either an AEONIX application in VMWare
environment or standalone AEONIX Voice Servers) in the {The name of the Project} . The AEONIX will
provide full call and routing for all trunks and end-points both IP and analogue for all sites in the network.
The AEONIX provides distributed topology with fault tolerance and redundancy. Multiple AEONIX whether
VM Ware Instances or standalone AEONIX servers are configured as a single cluster to ensure continuity of
service and avoid outages. All telephony gateways, trunks, IP handsets and analogue ports will be
registered to the cluster irrespective of their location in the network. The N+1 AEONIX cluster technology
ensures continuity of service for all network entities in the event of failure of one of the AEONIX servers.

Diagram of the solution

This solution is made of the deployment of 2 x AEONIX Enterprise Voice Servers (or in virtualization) in each
site. Both AEONIX servers will be configured as a single cluster providing N+1 redundancy for the entire
voice network. It should be noted that a single AEONIX server will comfortably support the entire {The
name of the Project} voice network.

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As an option {The name of the Project} may install a 3 AEONIX server in one of the sites which will be
added to the AEONIX cluster, this configuration will provide N+N redundancy and will increase substantially
the redundancy over that provided by two AEONIX voice servers. With the AEONIX N+N configuration in
the very unlikely event of the failure of two of the three AEONIX servers lost, service will still be maintained
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for the entire network by the remaining AEONIX server. The 3 AEONIX server may be deployed in any site
without compromising the N+N redundancy as the AEONIX cluster is independent of geographical location.
AEONIX Gateways
We propose to deploy two (2) types of Gateways. One (1) to accommodate the usage of the PRI trunks
and the other to support the SS7 connection.

In normal operation both gateways will be registered to the AEONIX cluster and will be load balanced
across both AEONIX. In the event that one of the AEONIX fails both of the gateways will continue to
operate, u n d e r the control of the remaining AEONIX, without loss of service. When the AEONIX is
restored the Gateways will resume normal load balancing operation with the restored N+1 cluster.
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Note also that if a 3 AEONIX is installed whether in either of the sites the Gateways will continue to
operate, under the control of the 3rs AEONIX should two of the three AEONIX servers fail.

{Describe the Gateways}

 IP Handsets
Tadiran Aeonix IP Handsets
Tadiran Aeonix IP handsets will be deployed for the remaining users across all sites and location in the
network.
In normal operation the Phones will be registered to the AEONIX cluster and will be load balanced across
both AEONIX. In the event that one of the AEONIX fails the handsets will continue to operate, under the
control of the remaining AEONIX, without loss of service. When the AEONIX is restored the handsets will
resume normal load balancing operation with the restored N+1 cluster.

T328 Phone

The T328 phone is designed for business users who need rich telephony features, a friendly user-interface and
superb voice quality. A high-definition voice quality and a large, high-resolution graphical display (320x160
pixels) guarantee an excellent user experience.
The display features a back light which is lit when the phone rings or when any key is pressed. It turns off shortly
after the phone becomes idle. The bottom line of the display is used to activate any of four dynamic soft keys
which automatically change to display features based on the phone’s current calling state (idle, busy, conf, hold,
etc.).
To ensure that audio data remains confidential, the T328 phone also supports security standards, Open VPN and
AES encryption. These features guard against electronic eavesdropping and data theft. The T328 phone supports
up to two EXP39 expansion modules.
T49G Video Phone

The T49G video collaboration phone is designed for executives and teleworkers. It strikes the perfect balance
between simplicity and sophistication, enabling high quality communications for business executives and
professionals alike. With an enlarged, eight-inch, liquid crystal display (LCD) touch screen (1280x800 pixels), as
well as high definition (HD) video and audio, the T49G facilitates seamless and efficient collaboration between
employees, business partners, key stakeholders and customers.

Furthermore, the T49G video collaboration phone boasts 802.11 a/b/g/n Wi-Fi connectivity, as well as Bluetooth
4.0 with Enhanced Data Rate (EDR) technology. This combination of advanced technology facilitates faster data
transmissions and High Definition Multimedia Interface (HDMI) output for high quality media exchanges.

Other useful features include programmable keys, a centralized notification hub and an advanced control center.
T49G also allows users to record calls and transfer screenshots via USB flash drive.
AEONIX Attendant Console
The Attendant consoles (2), either standard or computerized will be registered to the AEONIX cluster.
In normal operation the Attendant Consoles will be registered to the AEONIX cluster and will be load
balanced across both AEONIX. In the event that one of the AEONIX fails the Attendant Consoles will
continue to operate, under the control of the remaining AEONIX, without loss of service. When the
AEONIX is restored the Attendant Consoles will resume normal load balancing operation with the restored
N+1 cluster.

The Aeonix PC Attendant is positioned as an advanced PC-based console and administration application
with a highly intuitive Graphical User Interface (GUI) that includes screen-based call status and call
handling prompts, real-time Busy Lamp Field (BLF) status, plus telephony keypad for fast, efficient
attendant call handling.

Key features of the Console Attendant include:

 Large display for incoming calls information. The user has the ability to scale up/down the visual
appearance on his desktop.
 The application runs on touch screen- size of the functional buttons is configurable.
 The user can Drag& Drop his Contacts to be assigned to the Speed Dialing buttons.
 The users can Drag & Drop an active call onto a DSS button or contact to transfer a call.
 The user can Drag & Drop the contacts from Global to Private, from Outlook to Private and from
 Active-Directory to Private.
 Searchable directory of all groups and users including status (presence) information.
 Visual display of queued calls.
 Visual display of the status of extensions.
 The Console Attendant can be used in full Softphone mode, ie. It does support the PC also
being used as a Softphone.
 User Name and Password are used to access the IP Console profile.
 Multi-Appearance or Single Line Operation
 Off Hook Station: the Console Attendant is able fully control the phone, i.e. Answer and end
calls through the IP-Console screen.
Benefits for {the name of the Project},
The AEONIX VoIP solution offered will provide {The name of the Project}, with telecoms equipment and
services that is at the leading edge combining flexibility and ease of use with proven reliability.
{The name of the Partner} & Tadiran will provide {The name of the Project}, with high quality professional
services such that the telecommunications infrastructure enhances staff efficiencies and customer care
whilst reducing costs.
The Tadiran products proposed are new and at the beginning of their life-cycle and therefore provides the
optimum solution for {The name of the Project}, from a cost/value perspective.
AEONIX – Brief Overview
AEONIX is a pure software based Unified Communications & Collaboration solution (UC&C) that
consolidates disparate business applications into a single powerful platform. It is delivered on a fault
tolerant and open architecture, with intuitive management tools. AEONIX can be deployed in a private
cloud environment or as an on premise solution.
AEONIX is a highly robust, open, scalable state of the art platform that consolidates and integrates with
business applications to provide a truly comprehensive Unified Communications & Collaboration (UC&C)
solution.
AEONIX was designed to meet current and future challenges of distributed organizations:
Scalability – AEONIX has the ability to extend customer networks based on current demand and
changing needs. The open ended architecture allows customers flexibility to buy and install only
what they currently need, and to add users, remote locations and additional applications as they
become necessary. The standard system solution has the ability to provide service from 10 to
100,000 users.
Simplicity – AEONIX includes unified management of all system services and applications. An intuitive
GUI and a simple licensing mechanism make it easy to install, manage and maintain. Adding users,
remote sites, or applications to one AEONIX server, is the same as adding them to every server in the
network.
Open Architecture – AEONIX supports standard protocols such as SIP (unmodified), CSTA, and web
services. This architecture allows customers to seamlessly integrate a variety of common
applications and to add desired devices to the system (BYOD). Security protocols are implemented
to ensure the system’s integrity and prevent unauthorized operations.
Resiliency – A system can consist of one or many servers while each AEONIX server provides
complete 100% application functionality. In a “clustered” (multi-server) environment, automated
diagnostics and recovery mechanisms deliver the highest levels of fault tolerance and failover.
The AEONIX delivers powerful, flexible, and adaptable communications to enterprises both large and small.
Its’ simple unified management structure ensures that customers experience the lowest total cost of
ownership (TCO) with minimal IT resources required.

1. The AEONIX system is a very powerful and yet flexible multimedia communication platform built on
advanced concepts and technologies. The system runs on a VMWare platform or standard PC /
server hardware with a “hardened” Linux operating system called CentOS and Postgre Relational
Database.
2. The AEONIX is a powerful UC&C system that provides unified communications and multimedia over IP.
3. The AEONIX enables enterprises to both migrate from TDM based equipment to a VoIP infrastructure
whilst preserving features and at the same time providing new services with increased availability
and lower costs.
4. The AEONIX provides distributed topology with fault tolerance and redundancy. Multiple AEONIX
servers are configured as a single cluster to ensure continuity of service and avoid outages. The
AEONIX may deployed with either N+1 or NxN redundancy which is independent of location i.e.
redundant AEONIX servers may be deployed locally and / or in geographically dispersed
locations.
The AEONIX is Next Generation Networks (NGN) system that provides a unified application platform to
support an organization’s business objectives including:
 N+N and N+1 - redundancy options independent of geographic location
 Unified messaging – IM, Presence, Desktop Video
 Unified communications
 Multi-Layered Mobility (MLM) utilizing softphones, dual-mode phones and IP-phones
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 Range of SIP terminals, both 10/100 and Gigabit, which may be reused with 3 party call managers.
 Contact Centre, Auto-Attendant, IVR and Speech Recognition
 Conference Bridge – 48 party
 Legacy digital and analogue extension ports
 Comprehensive trunk interfaces – PRA, BRA, PSTN, SIP

AEONIX Scalability
The AEONIX may be deployed as a single server solution or with multiple servers either co-located or
dispersed across many locations. The AEONIX supports a single mirrored database across all servers
deployed in a network, thus additional servers may be deployed at any time to increase traffic handling
capacity of for redundancy and/or resiliency.
There no theoretical ceiling to the number of users that may be supported by AEONIX. The AEONIX is based
on highly efficient core software program modules such that system capacity is essentially hardware
independent. Adding multiple AEONIX servers, the AEONIX system will scale to theoretically unlimited
volumes. A single AEONIX (based on a standard Intel server) will supports up to 3,000 users, with a
performance of 72,000 Busy Hour Call attempts (BHCA), subject to traffic and application usage. With
multiple servers the AEONIX will scale 25,000 users today with 300,000 BHCA and 100,000 in the near future
(early 2017).

AEONIX Telephony Gateway

Aeonix deploys an assortment of Gateways which can easily be configured and administered via the Aeonix web
based unified management application. Available in many models to match existing or new interfaces, they
provide telephony connectivity and access points to integrate Aeonix with telephone digital circuits, analog
trunks and single-line analog stations.

Any Coral and UCx systems can be converted to a Wave Gateway which allows for maintaining all existing Coral
equipment, including terminals and various trunk interfaces.
The Coral Wave Gateway allows traditional TDM station and trunk cards to work seamlessly with Aeonix.

Network to Legacy Telephony Equipment

Aeonix, combined with a Wave Gateway, has a wide range of standard telephony interfaces and open networking
protocols. This telephony gateway can be either a standalone system or a networked node. The Wave Gateway
can turn an existing Tadiran Coral telephone system into an IP-enabled platform or networked node. Customers
can take advantage of the Aeonix’s features, open architecture and networking ability.

Trunking and Country Type Registration

Aeonix supports a wide variety of traditional trunk interfaces, including analog loop start/ground start trunks,
SS7, ISDN PRI-23 and PRI-30, ISDN BRI, analog 2 or 4 wire tie lines, analog DID, digital 30T, and digital T1 trunks.

The Aeonix Gateway provides flexibility to connect to traditional networks using standard interface carts. Aeonix
and Gateway can be used in multiple countries and across different networks. The Gateway provides the physical
connection to the local telecom provider circuit. Aeonix provides the call signaling and processing engine. This
allows Aeonix to provide interfacing and compliancy in over 40 countries around the world.
Load sharing
The AEONIX can be deployed across a multiple servers and processing engines. Each of these event processing
engines can support up to 100,000 busy hour attempts whether it is voice, video or feature access. If additional
traffic or load capabilities are required, simply add another event processing server.

AEONIX Attendant Console

The AEONIX Attendant is an advanced PC-based console and administration application with a highly intuitive
Graphical User Interface (GUI) that includes screen-based call status and call handling prompts, real-time Busy
Lamp Field (BLF) status, plus telephony keypad for fast, efficient attendant call handling.

Distributed Gateways
The AEONIX is not constrained by geographical boundaries. This allows telephony gateways to be strategically
placed in an enterprise for reliability and disaster recovery. For example, long distance or SIP trunk gateways can
be placed in Navan and Drogheda and all will act as a single trunk group.

Network Fault Tolerance

No data network is 100% reliable, the design of the AEONIX allows it to report, reroute and automatically recover
from network faults.

User Centric Distribution

Each user has a personal management web portal, enable them to setup their preferences, and call rules.

SeaMail Unified Messaging

SeaMail Software provides fully-featured unified messaging functionality that allows users to work within a
Unified environment.
SeaMail features include:
 Review voice message and fax information directly from your email inbox including caller ID,
duration of voicemail, fax sender, and number of pages
 Listen to voice messages with any audio player or review messages over the phone while having a
full control over the played media
 View fax messages with any TIFF or PDF image viewer
 Forward voice and fax messages to any email address directly from your email inbox
 Archive voice and fax messages to any local folder
 Listen to emails from your voicemail box with a natural sounding text-to-speech converter
 Listen to, delete, save, reply to, and forward emails through the phone
 Forward emails to a fax machine
 Redirect fax messages from your voicemail box to any fax machine
Redundancy
Each voice processing server in an AEONIX deployment uses a shared database which is being updated
continuously among all servers. All events in the AEONIX are maintained in this database. Thus event
status is reported and known to all event processing servers simultaneously.
If one processing server fails, another voice processing server can take over automatically. The AEONIX
supports a distributed fault tolerant mesh architecture that is optimized for resiliency and redundancy
across both LAN and WAN.

The AEONIX provides:

 Distributed Fault Tolerant Appliance Architecture
 Optimized Resiliency & Redundancy – LAN / WAN
 N+N for 5 x 9s availability
 Hardened CentOS Operating System & Postgre Relational Database
 Single system database regardless of the number of AEONIX Voice Servers
 A database update in one server is automatically replicated in all AEONIX servers in the cluster.
 Local Survivability – AEONIX or RSG
 Scales to 25,000 Ports – there is no theoretical limit to the number of users that will be
supported by an AEONIX cluster.
 Full Mesh architecture
AEONIX Operating System
The AEONIX is based on a hardened and customized version of Linux based CentOS operating
system, which is Linux based and includes the following security and hardening process:
1. Vulnerability management
2. Shutdown of unnecessary services
3. Shutdown of unnecessary ports
4. Running as a non-root user
5. Patch management (keeping software up-to-date)
6. Usage of SFTP only
7. Non-installing Samba
The AEONIX supports the following:
 Signaling Encryption with TLS V1 (Transport Layer Security)
 Payload Encryption with SRTP (Secure RTP)

Device Password Management:

 all default passwords replaced with secure-format password
 password lifetime does not exceed 3 months for any device
 passwords documented in password-protected file

User Accounts:
 On devices where multi-level access is available through the use of different user accounts;
 password control is maintained for all user accounts
 All default passwords replaced with secure-format password
 password lifetime does not exceed 3 months for any device
 All user accounts information documented in password-protected file
Device Management Access:
 Management access to devices via SSH only; Block Telnet access; SSH provides encrypted
access, protecting configuration information
 Management access to phone system devices granted to Authorized personnel only

Firewall Security:
 Lock-down all unused firewall ports
 Ensure only necessary transport-layer ports are open on firewall
 Firewall rule & NAT rule management & documentation
 Management access to firewall devices granted to Authorized personnel only
Central Administration Security:
In order to access the AEONIX centralized management system (Web Admin) and remotely manage
and provision the system, a user name and password must be used. This authentication mechanism
provides another level of security for preventing unauthorized personal from accessing the Aeonix and
the associated Wave Gateways
The centralized management system can be accessed from Windows-based PC. Windows Vista (or XP) has
its own security level, which should be used. It requires administrators to log in to the PC and identify
themselves before they can use the PC. Enterprises are also recommended to use NAC (Network Access
Control) to ensure user access integrity.
All the information between the Web Admin and the AEONIX is transmitted using the Hypertext Transfer
Protocol over Secure Socket Layer or HTTPS (secure HTTP connection).

Access to Management Portal; via HTTPS (secured HTTP)

Management access to devices via SSH only; Block Telnet access; SSH provides encrypted access,
protecting configuration information

Management access to phone system devices granted to authorized personnel only password control is
maintained for all user accounts

AEONIX provides a 7 day logging system of calls and events on system. These event files may be also be
archived.
Web Administration
The Aeonix Web administration is an intuitive, convenient centralized web-based interface that can be
accessed from any workstation connected to the network. IT personnel can easily manage disparate
communication applications in an efficient manner from one unified location.
The Admin offers multi-level unified management for all Aeonix programming. Administrators can configure
remote sites, applications, users, devices, trunks, gateways, licenses, system alerts, notifications, and more.
The End-user web application allows users to access a personalized portal for the purpose of viewing and
modifying their own settings, including endpoints, call routing, and mobility rules.
The Aeonix Admin is based on innovative principles of management:
 Multi-level hierarchy (System, Group, and User) allows for quick and easy handling of end-
user requests
 Unified management system for users, phones, conferencing, VM, ACD, and gateways
 Simple multi-site management with single licensing management for all system entities, including
users, phones, and gateways
 Location less administration for all users
 Multiple administrator levels for managing various system entities and tasks, including users,
phones, and applications
 Multi-time zone support for distributed deployments across multiple time zones
 Secure remote login (HTTPS)
 Real-time Alerts and Notifications

The AEONIX supports with a powerful Web Management Portal, as standard, that provides the following
attributes:
Multi-level (Administrator, User, IT Manager) – AEONIX administrators configure system parameters and
settings. Standard AEONIX users manage their own parameter settings and presence definition. Server
maintenance tools are available for IT managers.
Web-based Unified Management System – the AEONIX Web GUI is a centralized, Java-based web interface
that can be accessed from any workstation connected to the network. Its well-arranged, intuitive structure
provides system administrators with a convenient tool to manage AEONIX settings and entities.
Database Backup and Restore – administrators can set up scheduled backup procedures from their
workstations and define the location at which the backup files are stored.
Direct Access to Management (No Web) – the AEONIX can be accessed locally, or remotely through an SSH
command line interface. Server maintenance functions include server IP address configuration, version
upgrade, cluster setup, and more. Standard and proprietary Linux shell script commands are available for
event tracing, resource monitoring, and identification of call failure causes.
On-Line Help – context-sensitive help is an integral part of the AEONIX Web GUI.
Personal Web Portal – AEONIX users can monitor their own settings through a personalized GUI.
Quick Search – the AEONIX Web GUI includes a search pane for fast locating of users, phones, or trunks.
Search parameters include phone/trunk ID and type, status, default user/trunk group, description, IP
address, and the AEONIX server on which the phone or trunk is registered.
The AEONIX supports the following diagnostic and fault management:
 Alarms
 Thresholds
 SNMP
 Syslog
 Monitoring
 Notification
AEONIX supports automated diagnostics and recovery mechanisms to deliver the highest levels of fault
tolerance. If a server or network connection fails, another server can automatically take over the event
processing and administration. Once connected back to the network, updated information is automatically
passed to the server. This process is transparent to the users, who will not even notice their server crashed.

Central Administration Security:

In order to access the AEONIX centralized management system (Web Admin) and remotely manage
and provision the system, a user name and password must be used. This authentication mechanism
provides another level of security for preventing unauthorized personal from accessing the Aeonix and
the associated Wave Gateways
The centralized management system can be accessed from Windows-based PC. Windows Vista (or XP) has
its own security level, which should be used. It requires administrators to log in to the PC and identify
themselves before they can use the PC. Enterprises are also recommended to use NAC (Network Access
Control) to ensure user access integrity.
All the information between the Web Admin and the AEONIX is transmitted using the Hypertext Transfer
Protocol over Secure Socket Layer or HTTPS (secure HTTP connection).

Access to Management Portal; via HTTPS (secured HTTP)

Management access to devices via SSH only; Block Telnet access; SSH provides encrypted access,
protecting configuration information

Management access to phone system devices granted to authorized personnel only password control is
maintained for all user accounts

AEONIX provides a 7 day logging system of calls and events on system. These event files may be also be
archived.
The Messaging enhancements include features for monitoring the presence of users as
well as the ability to send Instant Messages (IM) from the Console Attendant. These
features improve the Console productivity and efficiency, allowing him/her to be more
responsive to callers and enterprise users:
 Presence indication for all users.
 Email and Instant Messaging capability in conjunction with MS facilities (LYNC / OCS /
Exchange 2010).
 Busy Lamp Field (BLF) capability allows attendants to monitor up to 10,000
extensions or lines on a single server or across a clustered network.
 Multiple BLF lists (including the ability to customize BLF).
 Incoming Calls list provides visual indication of all incoming calls, allowing
attendants to prioritize calls and customize their greeting based on the calling
line information.
 Direct Station Select (DSS) feature enable operators to pick up ringing
extensions and process callers more efficiently.
 Calls on Hold enhancements provide attendants with additional information
(such as "waiting time duration") that allows them to handle calls more
efficiently
 Specialized telephony keypad for dialing, call processing, and access to features and
applications
 Highly intuitive GUI that includes screen-based call status and call handling
prompts, making operations as simple as point-and-click
 One-button access to programmable key functions
 On-screen Scratch Pad window for note and message taking, and storing speed-dial
numbers
 On-screen bulletin board for displaying messages to all attendants using the IP
Console on the AEONIX
 Retrieve Key allows attendant to retrieve calls forwarded to the wrong extension
 Single key transfer to voice mail
 Programmable keys for access to the most commonly used attendant features and
services
 Call Answering Priority allows attendant to connect calls based on longest time waiting
or origin
 Call Waiting Threshold allows incoming calls to be routed to other consoles to reduce
wait times
 Multilanguage Support
 Headset adaptor